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Very good
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Horrible room
I enjoyed my stay here, staff were really friendly and accommodating. Room was spotless clean. Breakfast was delicious. Would book again.
Great location, great and friendly staff. Great value for money. Very clean and tidy
Convenient stay in central London over the weekend.
I love staying at the Cloud One. I've stayed there maybe 20 times. This was my first time booking directly with the hotel, which I did for the discount. I appreciated this very much, but all of my booking confirmations and even the email asking me to review you are in German, which is not great. If my booking emails/communication had been in English, I would give a perfect 10.
War alles prima
I have been a recurring customer over the last four years of Motel One in Zurich and my review is always positive in terms of price/quality ratio. However, I feel a complete lack of recognition of my customer loyalty in terms of service received. I fully understand Motel One is not a boutique hotel and customer relationship is unpersonalized, but at least an effort should be done when dealing with a recurring customer. Examples: (i) when booking on-line, I asked to have my usual room number 239 and this was completely ignored, (ii) the room I got was poor (i.e. windows on top and no view at all), while the hotel was not fully booked and there were better rooms within same price category you could have assigned to me and (iii) few months ago asked the reception to have an additional hour for check-out and was asked to pay. Also, a bit offensive you offer on-line booking and review system in so many different languages, but not in Italian, which by the way is one the official Swiss languages. Thanks for your attention.
Excellent location and price. Staff were friendly, and breakfast was simple but very healthful/paleo friendly.
Brilliant stay. Very comfortable and inviting. Perfect for my meetings
My second stay, much better than my first, because I asked for a room well away from the noisy industrial site which operates at the back of this hotel. Comfortable and roomy bed, clean rooms, and breakfast was full of choice. The bar staff here go above and beyond. I hosted my cousin for drinks and snacks in the afternoon, and was very well looked after in lovely surroundings.
Nice hotel on very good location. Receptionist staff could improve to be more customer firendly.
Super
The reception staff were so helpful and accommodating. The bar area had a great atmosphere, and was full of people enjoying their evening. My room was clean, comfortable and quiet. I would definitely recommend Motel One
There were few things that bothered: when you enter the room, the TV is automatically turned on. Better if it would stay off. The other thing was that the devices couldn’t connect to the operator’s internet network while in the room. But the same happened inside other buildings as well so I guess nothing you could impact.
Room was lovely and clean. Staff were friendly. My only complaint would be the shower pressure wasnt great.
Great staff, Clean and comfortable
The location of the hotel is very good, close to public transit, but not quiet enough since most rooms aren't facing the street. Usually, you get good value for money here. The one thing I wasn't too happy with, and that sadly applies to most hotels in Munich, is the steep price increase whenever *any* fair is going on in the city. I'm pretty confident the hotel was not fully booked, but the price was almost double the usual rate.
Very small room, no cabinetry for clothes, no fridge, no tea sets
Your staff need to be friendlier. I realise they are so busy and rushed but that indicates there need to be more on duty. Being rude and rushed is not welcoming. The rooms have terrible soundproofing (or no soundproofing). I could hear the bathroom being used next door as well as people having telephone conversations or talking in the rooms next to me. This is not good enough.
There we not enough towels in the room. Just 3 one for hands, one for the floor and a large one. Which ment I had to use my hands towel for my hair. A bit inconvenient.
Very nice! Gentle, helpfull and friendly staff. Good to reach and perfect location to reach the central targets in Dublin. Next time I would book a room opposite to the road.
The room was perfectly comfortable but very basic for the price. I paid more than the Premier Inn but the level of facilities was about the same. The breakfast selection was poor - no cooked offering and only and a basic continental. Overall I do not feel it was worth the money
The rooftop bar is great. However the bathroom was very dirty and honestly, why dont you supply any bottled water? For the price paid, I expected at least a bottle of water every day?
Reason for a score of 7 - Room size quite small. Price paid was satisfactory in relation to the area. No tea / coffee making facilities. Room issue initially with sink drain blocked and AC smelly. Moved rooms with ease the same night. No issues with the 2nd room. Roof terrace closed too early especially on the ‘shortest night’ evening of the 23rd June.
Outstanding stay.
Beautiful hotel with exceptional service by a friendly staff.
As always, Motel one is a great place to stay, it's efficient, friendly, clean and comfortable
Alles war im Hotel super
A lovely stay. The only disappointing aspect was no housekeeping. It was explained at reception that we could request housekeeping which we did early in the morning and it did not happen, The temperature of the room was very hard to control and it was very hot in the room
Hi, as you can see by the scoring system I was quite happy with your Hotel. I had to deduct some points which I´d like to shortly explain: Location: There is a bus station nearby, but it takes a while to get downtown. I was still happy since we were able to be somewhat noisy without complaints. Bathroom: I tried rooms from the basement floor to the fifth. Sometimes water pressure is kind of low. Also, since there is no door or curtain, the bathroom floor will inevitably get soaked. This could be seen as a safety hazard. Wi-Fi: Depending on the room you get Wi-Fi is great or not so great. There was a time I had to take an online Meeting in front of the bathroom to be visible. Breakfast: The pastries were awesome! I would've loved some sunny side up or scrambled eggs, but I guess that's personal preference.
Lovely clean hotel. Pleasant welcoming staff. Can’t fault hotel
I had a great stay. The staff was friendly, the room pleasant, and the breakfast was really first class.
The staff were very friendly and the lobby/reception & rooms were finished to a high standard, very modern and clean. Breakfast had a fairly limited selection but was tasty. Room was a little on the small side but well equipped with a big TV, safe, and comfortable bed. Overall excellent value for money.
Great stay ,as always.
The room is comfortable and tidy, and the receptionists are friendly. I hope free earplugs can be provided. I hope the quality of the shampoo can be improved, and hair conditioner can be provided.
Another very good stay. I visit Vienna at least twice a year and never think to stay anywhere else. Friendly, helpful staff, very good breakfast, comfortable and quiet room. A good location with plenty of public transport to the city, main railway station, and airport.
Everything was good apart from the smelly room,worryingly smelt like prawn crackers/ fish…not good.
Good location, clean, fun. Rooms are so tiny!! Breakfast is expensive.
Very impressed! Room was spotless and shower, quality of bed and linen, tea/coffee, towels, quietness inside room etc all exceeded what I expected for the price. Loved the bar area, decor made it look really cosy and welcoming. Also liked the fact bar remained open until 2am which is great when returning from a gig.
Everything went well overall, but the room did not have a frigo bar despite being a 4 star-hotel. I found one dirty towel, unpleasant but they reacted immediately. Service is fine.
As always great service and accommodation.
I’ve been using this hotel for some years and it’s disappointing to get a room with a blocked sink which I only discovered as I was going to bed, and a tv that didn’t work. Bar, reception and breakfast very good, as usual, but maybe this property is tired and in need of some refurbishment.
Comfortable bed, clean room, quick check in and out. All in all a good stay and well priced. Would definitely come back or stay in another hotel from this group. One tiny thing - it would be nice to have had a bin in the room as well as in the bathroom, and for one of the bins to have a lid. Nit picking really but other than that, very happy!
Wonderful stay, great location, very friendly staff, delicious breakfast
Alles top!!!
The hotel's location was great. Housekeeping did an excellent job with room cleaning. Reception was helpful and reserved a taxi for our departure. Everything went very smoothly. I wish the room had a refrigerator, but we knew ahead of time that it did not.
Overall, the stay was very pleasant and we would visit this hotel again and recommend it to others. A number of aspects would, however, benefit from consideration or improvement: Inside the hotel room: - There was no refrigerator, although there would be plenty of space for one - The a/c control panel was completely unresponsive (not sure it was even connected to anything) and the (constant) flow of cooled air into the room was too weak when the room was warm. - The mattress was a bit softer than I would have liked. - The TV regularly (without prompting) switched away from the TV channel and back to the welcome landing page. There were only two English-speaking channels - both American news channels. There appeared to be no way to deactivate the Polish dubbng over English language programmes on other channels - We were disappointed to find that the cleaner did not clean our room on one day during our stay. Breakfast buffet: Overall, the breakfast was more than adequate and the staff were very friendly. However: - The tables were not always set in time for the start of the scheduled breakfast service. - The boxes of tea were often placed incorrectly on racks with a different label! - Most days, there were no high fibre cereal options (e.g. muesli). - Some guests (incuding my partner) may be disappointed that there were no hot meat options such as bacon or sausages. General: - The Wi-Fi appeared to be via a completely open and insecure connection. In a modern (and recently-opened?) hotel this is very disappointing and yet easy to rectify. The Wi-Fi was also readily accessible to anybody from inside the adjacent burger fast food restaurant.
Nice hotel and location. Menu at the bar could be larger.
The hotel has a nice ambience and a convenient location. Staff are friendly. The rooms are very small with limited storage space, and I would have appreciated a few amities such as complimentary coffee in the morning.
Always a pleasure best hotel in Newcastle in a great location when visiting my daughter. Friendly staff and easy check in online beforehand and no contact check out. Within reach of city restaurants and amenities. Comfortable sleep in a cosy clean bed.
