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What our guests say
Very good
Overall rating from 394,235 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Amazing location Staff very friendly Helped moved rooms when there was a sink issue and bar in hotel is open late and very nice to sit, relax, chat and have a nice drink, not expensive either!
Last minute booking, and what a great find! The location is spot on for pretty much everything you might want to do in Manchester: theatre, Old Trafford matches, shopping, the Village, and the sights. Upon arrival I was greeted by a well presented and professional member of staff, and the check-in process was very straightforward. His name was Michael, and his friendly personality was contagious. His female colleague who was also at reception on the early evening of 20th October, and on duty the next morning, was equally friendly and efficient, and they were both patient with me when I needed to book the parking, park the car, and retrieve it the next day. Up to my room, I found it of adequate size, with a wam and relaxing decor. Big window that opens (yes!), perfect temperature (that you have total control over), and even a socket right where you need it when you borrow an iron and board (handed out to me by Michael at reception in seconds). Bathroom space is equally well sorted out, the shower worked very well, and the amenities put the more expensive competitors to shame. The only thing my eagle eye picked up on were a couple of stains on the linen and on the bathroom floor matt. I work in hospitality so I know whites can't always stay white even after a thorough clean. I didn't drink nor eat on site, so can't comment on those. I wanted to make full use of the midday check-out, as I went to bed really late (good to see a guard by the door at late hours). I am a light sleeper, and even with earplugs I am not always able to have a lie-in in hotels, but here there was no issue. I had a superb night sleep! The mattress feels medium in firmness, so will suit most people, and the pillows equally so. Tea and coffee making facilities were an added bonus, and overall I cannot fault the value for money. Great ambiance in the communal areas (decor, temperature, sounds), with friendly guests to chat to. As Arnie would say, I'll be back!
Rooms are small but clean and comfortable. Lounge area is nice for evening drinks. Plenty of tables and chairs. Breakfasts were packed on weekends, it would be nice to have more dining table space, because the lounge tables and chairs were too low an awkward for eating meals.
Great hotel at a reasonable price in a good location. Staff were friendly and efficient.
We really enjoyed our stay at Motel One. We were only able to spend one night, but I would stay again and highly recommend it. The staff was very personable and gave us a map of the area and suggestions for meals.
Motel one is in a great location, good value for money and very comfortable. Rooms are small but well appointed and I really enjoyed my stay here.
Great stay we had nice room with a view over the city , for me and my wife ,only fault we had .no plug in the sink, complete waste of water.
I stayed for 2 nights and found the hotel to be very nice and comfortable. Overall the staff were friendly and some extremely nice. The heat was not working in my room and the main desk person tried to assist me but it was not fixed before I left . He did give me a heater. It was way too hot. I would recommend looking into different heaters.
Pleasant stay and very friendly staff. It was a little annoying that the thermostat didn’t work properly, which made our room quite humid. Otherwise all good! The location is simply unbeatable (5 minute walk to Tower Bridge)!
I love the decor in the lounge area, and usually there is ambient background music,which makes it a very relaxing space to sit. While I love the location and the hotel, in general. I find it is a bit expensive.
We stayed at the hotel for 4 nights, The lobby staff was absolutely amazing and helpful, the room was nice and clean. Bed and pillows were soft and comfortable.
The room was clean and nice. The front desk staff was inconsistent. There is no assistance with luggage. Meal suggestions were all on the Royal mile and required reservations. The staff did not warn us about that. The floor by the stairs are warped and could be dangerous. When our sink backed up maintenance was not available and it was suggested we switch rooms at 11pm. While the hotel and breakfast was nice the front desk needs some help with customer service
Very pleasant 2 night stay with family members. Very central for all amenities. Friendly staff. Rooms where just what you need.
Lovely place to stay. Very comfortable room and modern.
everything was great and smooth, parking, reception, room, breakfast and checkout
It was a nice, convenient stay, and all staff were so so kind and helpful. Breakfast could’ve been better.
I would return to this hotel. The lounge is quite nice and the lounge staff rates a 10. Location is excellent for convenient access to all parts of inner city and HafenCity. Great architectural surroundings too. Hard to determine why this property is a "Cloud" designation as rooms are same as normal Motel One rooms and most else undistinguishable either. The main negative was the inability of Front desk to move my room during a 4 day stay. They basically blew me off.
Please bring back the breakfast buffet — it’s much quicker and more convenient than waiting around in the café when there are a lot of people in the morning. The whole point of hotel breakfasts is speed and ease — unless it’s the Four Seasons :) Last year the breakfast setup was better. Also, please fix the far-right elevator — it’s always glitching and not moving!
Really impressed. This is the second or third time I’ve stayed here. Definitely, I’ll be coming back. Neat tidy, room is fine, and the price is very good. Staff also are really attentive. Thank you so much
Great hotel. We stayed only for a night in Bruxelles. Room is nice and comfortable, very clean. Street view was nice. Bar in the lobby is also very nice, they have good beers and good coffee.
Klasse Hotel.
Great hotel. The ambiance is really nice, the staff is friendly and the rooms are very clean. We loved staying here.
Excellent staff, very forthcoming, impeccable service.
Excellent location! Helpful and friendly staff. Room with city view was great, bed comfy but one little thing was that the hairdryer wasn't in working order.
Excellent service from staff. Very good room. Bathroom fixtures could use a refresh. Towel bar below sink was rusty in spots. Breakfast very good. Convenient parking.
All good ; just one thing : we would have been happy to have a cofee machine and a boiling machine in our room.
Excellent accommodation, with an excellent breakfast. perfectly located for the Royal Exchange Theatre and the Arndale shopping centre
The hall is very inviting and well-furnished. The room as well had all facilities, the only downpart was the lock from the inside, it didn't feel super safe. Everything else was spotless and clean I appreciated having gluten-free options for breakfast.
We have been to this hotel a few times and loved it But last weekend we couldn’t sleep for the night club down the road it was bang bang till 3 in the morning Will be looking for a different location in the future
nice experience. very close to the subway
Good welcome from your cheery reception staff who were willing to let us check in early. Room on 7th floor was comfortable with good king size bed and adequate hanging space. Decent shower in good sized well organise en suite.very quiet room. Buffet breakfast in comfortable lounge with cereals, fresh fruit, seeds, nuts, choice of breads. Hot and cold drinks. Staff worked efficiently and quietly to keep stocks available etc.
Although the location is centrally located I would not recommend this hotel unless you do t mind the street noise all night long. The bed was extremely hard and the pillows were absolutely terrible. They were very nice about storing luggage for free while we went on a tour. The breakfast was also good.
It was a very nice stay at Motel one.
excellence hotel.
Great hotel and location. Friendly staff. We had one issue with noise from an adjoining room at 3:30 in the morning, loud music and singing. I complained to the night reception team who sorted it, it took 2 attempts as the guests were persistent. Your team delt with it in a quick and professional manner. However I do think that the hotel should have a 'Quiet Time' from around 11pm to 8 am as is the case in many hotels and on even the most basic campsites.
Overall good hotel, I only used the accommodation but it was satisfactory. I would have liked to get input about parking opportunities.
I am a member of your beOne program where you should get a free water. Since we are asked to book via our company platform and not directly, this however does not work. This is a bit disappointing and in case of really great service this should not make a difference. Comes across somehow burocratic...
Another good stay at a Motel One that I cannot fault.
Nice environment and atmosphere. Staffs were so friendly and helpful
Very nice people working here, good educated, very adaptable to needs of people (reception, bar). Standard of equipment, cleanliness, beds: all fine. good experience. rate higher than expected. sorry for taking a coffee wh having ordered breakfast brds to
Ideal for short, bussines staying. Good location. Staff very friendly.
We had a great room and stay. Great location. I would recommend a little more furniture in such a large room (standard specification when the room was huge).
everything fine, quiet to sleep and good bed which is most important and the reason to stay over night
Very friendly and welcoming staff who really took time and effort to make our stay even more enjoyable. Very comfortable and nicely decorated lounge and bar with excellent bartenders. Very generous and caring overall, from the girl who did our check-in (Stacy) to the hotel manager who offered us a round of drinks on the house while we were sitting in the lounge after check-out waiting for the bus to take us back to the airport. The rooms themselves also surpassed our expectations: clean, spacious and with lots of lovely details. We stayed on the sixth floor which meant we had an amazing view over the city and the hills. Will definitely be staying at Motel One again on my next visit to Dublin and will recommend it to other people.
Hotel is far too hotel. Did not sleep well (which is the idea of a hotel) because the hotel does not operate air conditioning in the winter only heating. The window does not open well and if you do open it you have a lot of noise from the road. It is 2025, in a modern hotel with air conditioning installed and 19 degrees outside but this hotel does not allow you to use the air conditioning. For this reason, I will not stay again.
Great to stay so close to the train station, at such a great-designed hotel. Very reasonable price too! Nice staff.
The only issue I had was I couldn’t get the tv to work. As I was only there one night it didn’t bother me
Staff and especially the front desk crew are really nice. Great location and clean
The hotel is conveniently located close to train station. The room was small but clean and well maintained. The ventilation control does not work well so I had to open the window to get fresh air.
Everything just off, ironing board was too short, kettle lead barely reached the plug room was uncomfortably warm.