Motel One Berlijn-Hauptbahnhof

15 jul 2026

Very friendly staff and excellent breakfast. Internet is somewhat slow and intermittent, whcih is why I subtracted a point. Also, I would have liked conditioner in addition to the two-in-one hair and body wash.

14 jul 2026

Hotel is well located, staff is friendly and supportive, price is good. Rooms are small but for a short stay sufficient. Bathroom very small but also sufficient. Room overall good and fair price. The only thing is the floor cleaning could have been a bit better. I found some stuff around the bed. Overall, I would recommend Motel One Berlin-Hauptbahnhof. One more remark: The attandance at the hotel bar was not satisfying, long waiting time because nobody was there and the guy from the reception couldn´t help because he was alone. Waiting time overall too long and prices seem rather high (Gin Tonic EUR 16.50!).

14 jul 2026

Staff very helpful on arrival giving info about how to navigate Berlin on trams/trains. They gave us an iron and ironing board upon request to keep in our room during our stay. Bar staff gave us ice buckets to take to the room to cool drinks down as there were no fridges in the rooms.

12 jul 2026

From the time we checked in,we enjoyed our brief stay

10 jul 2026

1. The rooms were extremely small. 2. There is no availability of Iron Boxes and if we want one we have to come to the reception and I waited for 6 hours for one that too after arguing with the reception for too long- the reason was although they have 15 iron boxes, they have no idea where they were as customers took them and never returned yet - This means anyone can steal anything at the Motel One- which has no tracking or something. This is very bad for the hotel. 3. The staff are rude and said we can’t give you water bottle because this is just for Motel One Members. A hotel that charges 170€ per night doesn’t offer basic water is absolute theft. And as Employees, we can’t even book via the Motel One’s website as we have dedicated Booking sites, so does that mean we never have water? - This is absolutely insane and unfathomable. 4. The lobby area is very untidy and gives a very bad impression of the entire place. 5. I was treated badly for asking for an Iron Box by one of the staff members in the RECEPTION - He told me I was yelling while I was just trying to get an Iron Box which I specifically asked for 1 day before checking in over a Phone call and I was false informed that it will be available at the reception - Giving False promises to people needing an iron Box for Work purposes is absolutely not appreciated. 6. House Keeping didn’t clean the room at all, there was hair all over the bed - small follicles and I couldn’t sleep looking at that and there is not even a Phone to call the House Keeping directly, and by the time I reached the hotel on the first night I was really upset looking at all the hair follicles on the bed - A basic vaccuum would have done the Job. 7. The key cards stop working all the time, I had to come 4 times during my 2 days stay to get new key cards and the 4th time, they inform me that if its close to the Mobile Phone it stops working - This is very bad service, had they informed me earlier I’d have kept it in my Wallet and not in my Pockets 7. Overall this hotel is suitable for none coming for work, but just people who care nothing about service. Upon that I was told I would be given a voucher for a drink for the inconvenience caused by all this. I simply denied but I was not asked for anything when I checked out or anything if I liked the Service or if I’d like the Voucher. For the amount of Discomfort caused to me, I would never recommend anyone from my Work Place to stay there and infact raise a complaint in my work place to remove your hotel from our booking list. I have made videos for Instagram and I’m going to post it as soon as I can to show how bad your hotel is, and everyone will know that! If you can’t deliver service, atleast don’t charge so much money.

09 jul 2026

I'm a frequent client of Motel One and usually the experience is good. This time it was as well.

08 jul 2026

Nice rooms, friendly staff, good breakfast

03 jul 2026

I particularly liked the lobby area. It´s a very pleasant place to sit and have a cool drink; soft chairs and a nice ambiance. The breakfast was good too. I slept really well in my bed. The staff was nice and friendly. I would like to stay at the hotel again some time. I slight annoyance was that there was a leak in the ceiling in my room from the ventilation system, so that water came dripping down, but I placed the wastepaper basket underneath to contain the water, and so it didn´t bother me all that much.

01 jul 2026

It was the hottest Sommer ever in Germany and the air conditioner wasn't working as it should. Sometimes we even opened the windows and ir was cooler outside. Such a shame

01 jul 2026

I could not find any USB charging pots in the room. This is a necessity these days.

01 jul 2026

Kamer wat klein en weinig opbergruimte. Erg vriendelijk personeel.

22 jun 2026

Excellent location if you need a clean, good quality bed before an early departure from the main train station.

22 jun 2026

Always enjoyable, close to the Centre, easy to teach, high end experience for a budget price

21 jun 2026

Last minute booking thanks to train disruption. Which I imagine they get a lot! Room was lovely and very comfortable, slept as well as in my own bed. Directly opposite the Hauptbanhof as the name suggests. The DB staff actually suggested I book there. Only complaint was that the bar area needs better AC, it was pretty warm in there. But it was a hot day. First time I've stayed in a Motel One, have heard good things about them. Will definitely be staying again.

19 jun 2026

We were overall quite disappointed in the hotel and felt it was a very poor value. The location is great, and the rooms were clean, but that is about all I can say in its favor. Overall, service was between fair to poor with the staff often treating our questions and requests in a dismissive fashion. Even little things like knowing we book 2 rooms for 2.people each but only having one inadequate sheet/pillow/blanket and a single towel were an indication of the lack of detail. Worse than that was the fact that it took multiple requests to get more bedding and towels and that we had to do all the work ourselves. On top of that, the lobby was often wet and dirty in the evenings and mornings. The bar wasn't welcoming and the selections were underwhelming. We could have found much better accomodations elsewhere at a much better price. We will not be returning and won't recommend the hotel to others.

17 jun 2026

We arrived early and was able to drop our luggage in a secure room which was really handy . Check in staff were friendly and very helpful .Once checked in room was great clean and tidy .

16 jun 2026

We booked a room with a view at an additional cost, but room 319 on the 3rd floor faces an inner courtyard with a plain white wall directly outside the window. Looking to the side, you only see the wall of the adjacent building — there is absolutely no view. In an 11-story hotel in Berlin, a "room with a view" should mean an upper floor with a view of the city or a landmark, not a wall. When we reported this at reception, staff insisted this was indeed a room with a view and that there is no better category — which is hard to believe given what we experienced. The second major issue was the toilet flush, which ran continuously throughout the night, constantly refilling and tripping. After the first night we reported this to reception, who promised it would be fixed. It was not fixed, and we had the same problem the second night. The only solution offered was to move to an adjacent room on the same floor with essentially the same non-view. We had no time to move as we had morning meetings. The location of the hotel is good. The bar is okay. The room itself is very small, but adequately equipped. However, for the price paid — especially with the surcharge for a supposed view room — the value is extremely poor. The service at reception was disappointing: excuses were made, a promised repair was not carried out, and the room categorization issue was not taken seriously. Very disappointing stay.

14 jun 2026

Alles bestens

14 jun 2026

Good hotel, nice design, close to central station. Breakfast good quality, but unfortunately a bit chaotic with slow cleaning of tables and busy.

12 jun 2026

🤩 wow. I’m happy about it.

11 jun 2026

Okay but not for 200€ per night

10 jun 2026

Nette schone kamer en een goed ontbijt

10 jun 2026

I really like Motel One at Berlin Hbf for the following reasons: 1. It's a beautifully designed place. The lobby/bar/cafe is stylish and pleasing to be in, and the rooms are beautiful and functional. 2. The location close to the Hbf is ideal 3. The price is reasonable The only flaw is that the bar/cafe is very understaffed and has nearly no food on offer. That is very puzzling and a considerable disadvantage. Four different kinds of cheese sandwich is exceedingly little. Not a huge problem, but I would have liked coffee in the room, as nearly all hotels offer.

10 jun 2026

It's my second time this year at this hotel in Berlin, loved everything. Probably going to be back here again. ;)

09 jun 2026

The hotel is super clean, the staff if so nice and cooperative, everything went great. Only simple additions to the breakfast buffet like a toaster or some ready made omelet will make a significant difference. Thanks to everyone there.

09 jun 2026

Dear Motel one, I would like to provide formal feedback regarding my recent stay at your hotel. To begin with, I acknowledge that the hotel’s location is convenient. Its proximity to the central bus station allows efficient access to the rest of the city. The room itself was standard and unremarkable, which in itself would not have been an issue. However, the main issue with my stay was far more serious. During my stay, I discovered that the bed in my room had bedbugs. This was not a minor inconvenience, but a significant hygiene and hospitality failure that caused considerable physical discomfort and distress. When I reported the matter to the front desk, the response I received was limited to an apology, a room change, and a voucher for a cocktail at the hotel bar. I do not consider this an adequate or proportionate response to such an incident. Offering a complimentary drink in this context gave the impression that the hotel was attempting to minimize a serious problem rather than address it appropriately. Quite frankly, a cocktail is not a reasonable form of compensation for a situation that left me dealing with itching and clear physical discomfort. I would have expected a more serious and professional response, including meaningful compensation. Under these circumstances, I believe a partial refund, at minimum, would be an appropriate gesture. I would therefore appreciate your prompt response confirming how you intend to resolve this matter. I look forward to hearing from you soon. Sincerely, Ianai

08 jun 2026

Nette kamers Wel wat aan de krappe kant maar net. Ontbijt is prima Net personeel Mooie binnentuin Fiets service 👍🏻

04 jun 2026

I came in at 4 am in the morning after I had accompanied an employee to the emergency room 6 hours before - after a workplace accident. I couldn't make it home and needed to find a hotel. Upon arrival, I was asked in a rude manner why I didn't sleep at home if I am from Berlin. What kind of terrible question is that? Think about going to a restaurant and the waiter asks you why you don't eat at home. I answered as above and your personnel answered that they normally don't allow people from Berlin to sleep there as they would vandalize the place. What a terrible answer, especially if this is the official policy from Motel One. Then I was in the akward situation to ask for a room and stated that my home is in Brandenburg. I will never sleep at one of your hotels again.

04 jun 2026

Nice, clean, friendly, great breakfast, loved my stay!

03 jun 2026

Everything was really good. Nice room - comfortable bed and nice bathroom. No noise from the traffic at all. Staff were all super-helpful and the hotel had a really relaxed feel about it. The breakfasts were good and the bar area was a very comfortable place to relax. Location could not have been better - just across the road from the Hauptbahnhof but also a short walk beyond that to the Reichstag and the Brandenburg Gate.

28 mei 2026

Friendly service but in our 2 person room there was just one blanket and towel,so we needed to pick them up. But we got them quickly so it wasn't big problem. Next time please check if the room is for one or two people. Thank you!

24 mei 2026

Our stay at the hotel was truly excellent. Everything was at a very high standard — the room, service, cleanliness, and the hotel’s location were all great. I would especially like to highlight the reception staff, who were extremely kind and professional throughout our stay. Although everyone was very friendly, I would particularly like to thank Leyla at the reception, who was exceptionally helpful and helped us with our luggage after check-out, which meant a lot to us. Thank you to the whole team for such a pleasant experience!

30 mrt 2026

Fijn hotel om te verblijven. Kamer netjes en voldoende. Beganegrond met bar receptie en ontspanning sfeervol ingericht. Ontbijt een beetje standaard.

25 mrt 2026

Ongevraagd een invalidenkamer gekregen. Klinken van de deuren zaten hierdoor laag. De wastafel was hierdoor ook zeer laag gemonteerd, waardoor je eigen verzorging moeizaam ging. Dit moet van te voren aangegeven worden. Bij melding aan de receptie werd geen reactie gegeven; jammer.

24 mrt 2026

Alles bestens

24 sep 2025

kamer ziet er netjes en schoon uit. Je wordt netjes behandeld

31 aug 2025

Prijs/kwaliteit: fantastisch

24 jun 2025

prima hotel. Rustig, fijne binnentuin, schone kamers, ruimte om de fiets te stallen.

05 mei 2025

Als ik in het buitenland een hotel zoek, kijk ik altijd eerst of er een Motel One beschikbaar is. Vanwege de goede kwaliteit, de prettige prijs en de goede ligging (altijd nabij een treinstation). Ook in Berlijn werd ik niet teleurgesteld!

03 mei 2025

Top service . Graag ook kamers inrichten zonder vloerbedekking (anti allergisch maken) voor mensen met allergieën.

21 apr 2025

Makkelijk vooraf online inchecken. Vriendelijk en behulpzaam personeel. Ontbijtbuffet was goed en voldoende. Kamer was keurig schoon en opgeruimd. Locatie ten opzichte van openbaar vervoer was perfect.

10 apr 2025

Perfect hotel met uitgebreid ontbijt. Het personeel bij het ontbijt is super vriendelijk. Een van de medewerksters (Nieves) herkende ons nog van vorige jaren en was heel enthousiast en vriendelijk. Een hotel dat ik zeker aan iedereen zou aanraden.

12 feb 2025

Altijd prima. Vriendelijke staff, relaxte lounge en goede uitvalsbasis om de stad te verkennen.

10 feb 2025

De verwarming in de kamer mag wel lager

13 jan 2025

De gordijnen zijn krap bemeten. Hierdoor kun je snachts de kamer niet volledig verduisterd krijgen

15 dec 2024

TV programma's voornamelijk in het Duits. Shampoo's flesjes in de badkamer werken niet

09 dec 2024

Prettig verblijf, niets op de kamer aan te merken. Het ontbijt is best goed. Enige punt van kritiek is de beperkte ruimte om op een normale manier te zitten bij het ontbijt. In de lift staat aangegeven dat je tussen 6-8 uur rustig kunt ontbijten en dat de topdrukte tussen 8-9 uur ligt en dat het tussen 9-10 uur redelijk te doen is. Onze ervaring is dat het op alle drie de tijdvakken te druk is. Als je zoveel kamers hebt, zorg dan ook voor meer ruimte om aan een gewone tafel te ontbijten i.p.v. de barlounge met lage tafeltjes erbij in te zetten...

04 nov 2024

Het ontbijt is minder uitgebreid dan ik gewend ben van jullie. Zonde

18 sep 2024

Sfeervol smaakvol

23 aug 2024

Prima ligging bij het Hauptbahnhof. Kamer is niet groot maar alles wat je nodig hebt is er. Bed is prima en het ontbijt is ook prima in orde. Ten slotte is het personeel heel vriendelijk .