Motel One Berlin-Hauptbahnhof
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Ogólna ocena na podstawie 6224 opinii
Uprzejmość 9.3 z 10
Czystość 9.1 z 10
Recepcja 9.1 z 10
Hall i bar 8.9 z 10
Położenie 9.5 z 10
Pokój 8.8 z 10
Łazienka 8.7 z 10
Bezpłatna sieć wi-fi 9.3 z 10
Stosunek ceny do jakości 8.4 z 10
Ocena śniadania 8.3 z 10
The staff were very helpful, the service was incredible, the room was always clean whenever I returned. Impeccable tourist experience.
Wygodne łóżko. Czysto. Sprawna klimatyzacja. Lokalizacja blisko dworca kolejowego i centrum. Dostępny parking podziemny.
Total Happy.
Fantastic experience. The person that checked me in was amazing as well
Top.
Whenever we come to Berlin, almost every year, we like to stay at Motel One Hauptbahnhof. Good access, as we travel with a wheelchair. For us it's home away from home!
Very friendly staff and excellent breakfast. Internet is somewhat slow and intermittent, whcih is why I subtracted a point. Also, I would have liked conditioner in addition to the two-in-one hair and body wash.
Hotel is well located, staff is friendly and supportive, price is good. Rooms are small but for a short stay sufficient. Bathroom very small but also sufficient. Room overall good and fair price. The only thing is the floor cleaning could have been a bit better. I found some stuff around the bed. Overall, I would recommend Motel One Berlin-Hauptbahnhof. One more remark: The attandance at the hotel bar was not satisfying, long waiting time because nobody was there and the guy from the reception couldn´t help because he was alone. Waiting time overall too long and prices seem rather high (Gin Tonic EUR 16.50!).
Staff very helpful on arrival giving info about how to navigate Berlin on trams/trains. They gave us an iron and ironing board upon request to keep in our room during our stay. Bar staff gave us ice buckets to take to the room to cool drinks down as there were no fridges in the rooms.
From the time we checked in,we enjoyed our brief stay
1. The rooms were extremely small. 2. There is no availability of Iron Boxes and if we want one we have to come to the reception and I waited for 6 hours for one that too after arguing with the reception for too long- the reason was although they have 15 iron boxes, they have no idea where they were as customers took them and never returned yet - This means anyone can steal anything at the Motel One- which has no tracking or something. This is very bad for the hotel. 3. The staff are rude and said we can’t give you water bottle because this is just for Motel One Members. A hotel that charges 170€ per night doesn’t offer basic water is absolute theft. And as Employees, we can’t even book via the Motel One’s website as we have dedicated Booking sites, so does that mean we never have water? - This is absolutely insane and unfathomable. 4. The lobby area is very untidy and gives a very bad impression of the entire place. 5. I was treated badly for asking for an Iron Box by one of the staff members in the RECEPTION - He told me I was yelling while I was just trying to get an Iron Box which I specifically asked for 1 day before checking in over a Phone call and I was false informed that it will be available at the reception - Giving False promises to people needing an iron Box for Work purposes is absolutely not appreciated. 6. House Keeping didn’t clean the room at all, there was hair all over the bed - small follicles and I couldn’t sleep looking at that and there is not even a Phone to call the House Keeping directly, and by the time I reached the hotel on the first night I was really upset looking at all the hair follicles on the bed - A basic vaccuum would have done the Job. 7. The key cards stop working all the time, I had to come 4 times during my 2 days stay to get new key cards and the 4th time, they inform me that if its close to the Mobile Phone it stops working - This is very bad service, had they informed me earlier I’d have kept it in my Wallet and not in my Pockets 7. Overall this hotel is suitable for none coming for work, but just people who care nothing about service. Upon that I was told I would be given a voucher for a drink for the inconvenience caused by all this. I simply denied but I was not asked for anything when I checked out or anything if I liked the Service or if I’d like the Voucher. For the amount of Discomfort caused to me, I would never recommend anyone from my Work Place to stay there and infact raise a complaint in my work place to remove your hotel from our booking list. I have made videos for Instagram and I’m going to post it as soon as I can to show how bad your hotel is, and everyone will know that! If you can’t deliver service, atleast don’t charge so much money.
I'm a frequent client of Motel One and usually the experience is good. This time it was as well.
Nice rooms, friendly staff, good breakfast
I particularly liked the lobby area. It´s a very pleasant place to sit and have a cool drink; soft chairs and a nice ambiance. The breakfast was good too. I slept really well in my bed. The staff was nice and friendly. I would like to stay at the hotel again some time. I slight annoyance was that there was a leak in the ceiling in my room from the ventilation system, so that water came dripping down, but I placed the wastepaper basket underneath to contain the water, and so it didn´t bother me all that much.
It was the hottest Sommer ever in Germany and the air conditioner wasn't working as it should. Sometimes we even opened the windows and ir was cooler outside. Such a shame
I could not find any USB charging pots in the room. This is a necessity these days.
Excellent location if you need a clean, good quality bed before an early departure from the main train station.
Always enjoyable, close to the Centre, easy to teach, high end experience for a budget price
Last minute booking thanks to train disruption. Which I imagine they get a lot! Room was lovely and very comfortable, slept as well as in my own bed. Directly opposite the Hauptbanhof as the name suggests. The DB staff actually suggested I book there. Only complaint was that the bar area needs better AC, it was pretty warm in there. But it was a hot day. First time I've stayed in a Motel One, have heard good things about them. Will definitely be staying again.
Perfekt 👌
We were overall quite disappointed in the hotel and felt it was a very poor value. The location is great, and the rooms were clean, but that is about all I can say in its favor. Overall, service was between fair to poor with the staff often treating our questions and requests in a dismissive fashion. Even little things like knowing we book 2 rooms for 2.people each but only having one inadequate sheet/pillow/blanket and a single towel were an indication of the lack of detail. Worse than that was the fact that it took multiple requests to get more bedding and towels and that we had to do all the work ourselves. On top of that, the lobby was often wet and dirty in the evenings and mornings. The bar wasn't welcoming and the selections were underwhelming. We could have found much better accomodations elsewhere at a much better price. We will not be returning and won't recommend the hotel to others.
We arrived early and was able to drop our luggage in a secure room which was really handy . Check in staff were friendly and very helpful .Once checked in room was great clean and tidy .
We booked a room with a view at an additional cost, but room 319 on the 3rd floor faces an inner courtyard with a plain white wall directly outside the window. Looking to the side, you only see the wall of the adjacent building — there is absolutely no view. In an 11-story hotel in Berlin, a "room with a view" should mean an upper floor with a view of the city or a landmark, not a wall. When we reported this at reception, staff insisted this was indeed a room with a view and that there is no better category — which is hard to believe given what we experienced. The second major issue was the toilet flush, which ran continuously throughout the night, constantly refilling and tripping. After the first night we reported this to reception, who promised it would be fixed. It was not fixed, and we had the same problem the second night. The only solution offered was to move to an adjacent room on the same floor with essentially the same non-view. We had no time to move as we had morning meetings. The location of the hotel is good. The bar is okay. The room itself is very small, but adequately equipped. However, for the price paid — especially with the surcharge for a supposed view room — the value is extremely poor. The service at reception was disappointing: excuses were made, a promised repair was not carried out, and the room categorization issue was not taken seriously. Very disappointing stay.
Good hotel, nice design, close to central station. Breakfast good quality, but unfortunately a bit chaotic with slow cleaning of tables and busy.
🤩 wow. I’m happy about it.
Okay but not for 200€ per night
I really like Motel One at Berlin Hbf for the following reasons: 1. It's a beautifully designed place. The lobby/bar/cafe is stylish and pleasing to be in, and the rooms are beautiful and functional. 2. The location close to the Hbf is ideal 3. The price is reasonable The only flaw is that the bar/cafe is very understaffed and has nearly no food on offer. That is very puzzling and a considerable disadvantage. Four different kinds of cheese sandwich is exceedingly little. Not a huge problem, but I would have liked coffee in the room, as nearly all hotels offer.
It's my second time this year at this hotel in Berlin, loved everything. Probably going to be back here again. ;)
The hotel is super clean, the staff if so nice and cooperative, everything went great. Only simple additions to the breakfast buffet like a toaster or some ready made omelet will make a significant difference. Thanks to everyone there.
Dear Motel one, I would like to provide formal feedback regarding my recent stay at your hotel. To begin with, I acknowledge that the hotel’s location is convenient. Its proximity to the central bus station allows efficient access to the rest of the city. The room itself was standard and unremarkable, which in itself would not have been an issue. However, the main issue with my stay was far more serious. During my stay, I discovered that the bed in my room had bedbugs. This was not a minor inconvenience, but a significant hygiene and hospitality failure that caused considerable physical discomfort and distress. When I reported the matter to the front desk, the response I received was limited to an apology, a room change, and a voucher for a cocktail at the hotel bar. I do not consider this an adequate or proportionate response to such an incident. Offering a complimentary drink in this context gave the impression that the hotel was attempting to minimize a serious problem rather than address it appropriately. Quite frankly, a cocktail is not a reasonable form of compensation for a situation that left me dealing with itching and clear physical discomfort. I would have expected a more serious and professional response, including meaningful compensation. Under these circumstances, I believe a partial refund, at minimum, would be an appropriate gesture. I would therefore appreciate your prompt response confirming how you intend to resolve this matter. I look forward to hearing from you soon. Sincerely, Ianai
I came in at 4 am in the morning after I had accompanied an employee to the emergency room 6 hours before - after a workplace accident. I couldn't make it home and needed to find a hotel. Upon arrival, I was asked in a rude manner why I didn't sleep at home if I am from Berlin. What kind of terrible question is that? Think about going to a restaurant and the waiter asks you why you don't eat at home. I answered as above and your personnel answered that they normally don't allow people from Berlin to sleep there as they would vandalize the place. What a terrible answer, especially if this is the official policy from Motel One. Then I was in the akward situation to ask for a room and stated that my home is in Brandenburg. I will never sleep at one of your hotels again.
Nice, clean, friendly, great breakfast, loved my stay!
Everything was really good. Nice room - comfortable bed and nice bathroom. No noise from the traffic at all. Staff were all super-helpful and the hotel had a really relaxed feel about it. The breakfasts were good and the bar area was a very comfortable place to relax. Location could not have been better - just across the road from the Hauptbahnhof but also a short walk beyond that to the Reichstag and the Brandenburg Gate.
Friendly service but in our 2 person room there was just one blanket and towel,so we needed to pick them up. But we got them quickly so it wasn't big problem. Next time please check if the room is for one or two people. Thank you!
Our stay at the hotel was truly excellent. Everything was at a very high standard — the room, service, cleanliness, and the hotel’s location were all great. I would especially like to highlight the reception staff, who were extremely kind and professional throughout our stay. Although everyone was very friendly, I would particularly like to thank Leyla at the reception, who was exceptionally helpful and helped us with our luggage after check-out, which meant a lot to us. Thank you to the whole team for such a pleasant experience!
Great breakfast, helpful and friendly staff, clean rooms, and a location that allows easy and quick access to many sites, especially when on foot. Will definitely come back.
Toller Innenhof.
paul was very kind!!!!
Very helpful and friendly reception staff who helped us store our luggage. Location is fabulous and the beer garden is very relaxing after a days sightseeing.
Good location for train station. Clean comfortable room although a lot smaller than Zurich Motel One. Check in was indifferent and again after friendly check in in Zurich was a little surprised. Woken at 4 am and had to evacuate for a short while. These things happen but no explanation and no apology was disappointing. Bar was great as was barman. Overall happy with Motel one concept.
Hi - the stay itself was very pleasant and it was useful to use the luggage room. A couple of things would help a lot - a kettle in the room with a couple of mugs for a morning coffee or tea. The side tables are too small and there are no direct USB connectors. Also the Beone app is very difficult to use. It alos asks you to provide in app feeedback but that does not take you there. The booking is hard to find and it is not possible to easily view and manage the booking. I will not use the hotel next time I visit Berlin because of these two things - there is no extra benefit for the higher charge compared to similar hotels
Total happy.
Very few gluten free options, very tiny rooms with uncomfortable beds. Room was very hot. If you opened the heavy curtains to cool off, yiou had bright lights and horribly loud sirens and trains all night.
It was very hot in the room. Aircon was not working. Was told, it's still in Winter operations; meaning, only heating, no aircon.
Hotel is listed as having airconditioning, but according to staff only in summer months. Room temperature was 30oC, with no possibility to open window, due to Traffic!
The room was really hot and no AC.
Staff are a little abrupt both in reception and bar area. I was also given someone else’s luggage when collecting it after check out which could have had major impact if not realized at time. Balcony is a little misleading in room description given first floor and the set up means zero privacy as people walking past your windows.
Mostly OK. AC was not working in the room and the cleaning service left my door open on Saturday after cleaning. Only realized when coming in at night.
🤩 🤩
Przedal by sie maly czajnik z zestawem kawa kerbata
Galeria
Wszystkie informacje w skrócie
- Miejsca parkingowe w obiekcieWięcej informacji w sekcji Dojazd
- Szybkie zameldowanieDla członków beOne: Wygodne wcześniejsze zameldowanie i oszczędność czasu
- Napoje i przekąskiBogate menu w naszej strefie One Lounge
- Bezpłatna sieć Wi-FiW całym hotelu
- Stacja ładowania dla e-pojazdówEkologiczne tankowanie
- Poduszki i kołdry antyalergiczneWymarzony komfort snu w wysokiej jakości pościeli
- Nocleg w pokoju z rodzicamiBezpłatnie dla dzieci do 12 lat
- Zwierzęta domowe mile widzianeProsimy o kontakt bezpośrednio z hotelem
- My Service OptionZrezygnuj z usługi codziennego sprzątania pokoju – w trosce o środowisko
- Ulubione przez rodzinyHotel besitzt Familienzimmer
- ZAMELDOWANIE / WYMELDOWANIE
od 15:00 w dniu przyjazdu
do 12:00 w dniu wyjazdu - PRZECHOWALNIA BAGAŻU
Możliwość bezpłatnego skorzystania
- OPŁATA KLIMATYCZNA
Miasto Berlin pobiera opłatę klimatyczną w wysokości 7,5% cenya noclegu netto.
- ŚNIADANIE
pon.–pt.: 6:00 – 10:00
sob., niedz., dni świąteczne: 7:00 – 11:00 - PODRÓŻOWANIE Z DZIECKIEM
Informacje znajdziesz tutaj
- SZYBKIE ZAMELDOWANIE
Jako członek beOne możesz wygodnie i elastycznie meldować się online z wyprzedzeniem, oszczędzając w ten sposób czas. Więcej informacji znajdziesz tutaj.
- MOŻLIWOŚCI PARKINGOWE
Dysponujemy ograniczoną liczbą miejsc parkingowych (23 euro/24 godz.).
Parking publiczny:
parking podziemny Berlin-Hauptbahnhof (0,2 km) - DOJAZD SAMOCHODEM
Tutaj możesz zaplanować swoją podróż.
- KOMUNIKACJA PUBLICZNA
Do hotelu możesz dojechać kolejką miejską, metrem i pociągiem, wysiadając na przystanku Berlin Hauptbahnhof.
Więcej informacji o połączeniach komunikacyjnych znajdziesz tutaj
Nasze pokoje


The One
- Wielkość pokoju 16 m²
- Łóżko queen size lub king size (160-180 cm)
- Bezpłatna sieć Wi-Fi
- Telewizor z płaskim ekranem 26''
- Granitowa wanna


The One z widokiem na ogród
- Wielkość pokoju 16 m²
- Łóżko queen size lub king size (160-180 cm)
- Granitowe łazienki z deszczownicą
- Bezpłatna sieć Wi-Fi
- Telewizor LG z płaskim ekranem 43"
- Z widokiem na ogród


The One For One
- Wielkość pokoju 16 m²
- Bezpłatna sieć Wi-Fi
- Telewizor z płaskim ekranem 26''
- Einzel-Boxspringbett (100-120 cm)
- Granitowa wanna


Special One z balkonem
- Balkon
- Łóżko queen size (160 cm)
- Bezpłatna sieć Wi-Fi
- Wielkość pokoju 18 m²
- Telewizor LG z płaskim ekranem 43"
- Granitowa wanna


Family One
- Łóżko queen size lub king size (160-180 cm)
- Fotel z funkcją spania
- Bezpłatna sieć Wi-Fi
- Wielkość pokoju 18 m²
- Telewizor LG z płaskim ekranem 43"
- Granitowa wanna


Suite
- Łóżko queen size lub king size (160-180 cm)
- Bezpłatna sieć Wi-Fi
- Wielkość pokoju 18 m²
- Telewizor LG z płaskim ekranem 43"
- Granitowa wanna


Suite z balkonem
- Łóżko queen size lub king size (160-180 cm)
- Z widokiem
- Bezpłatna sieć Wi-Fi
- Wielkość pokoju 18 m²
- Telewizor LG z płaskim ekranem 43"
- Granitowa wanna
Położenie i okolica


DZIELNICAMI BERLINA
Wycieczka przez stolice niemiec: Od Mitte po Charlottenburg.
Hotel Berlin-Hauptbahnhof
Wysiadasz z pociągu, a za chwilę meldujesz się w naszym hotelu przy dworcu głównym w Berlinie! Mamy nadzieję, że podróż była przyjemna – i mamy pewność, że pobyt w Motel One Berlin-Hauptbahnhof będzie udany. Nasz hotel ma nie tylko doskonałą lokalizację. Jego wystrój jest bardzo zbliżony do dworca, od którego wywodzi się jego nazwa. Artystyczne instalacje w postaci torów, przytulne kąciki do siedzenia przypominające przedziały i historyczne fotografie, na których widać przemianę dawnego dworca Lehrter Bahnhof w dzisiejszy nowoczesny berliński Hauptbahnhof.
Dobry adres w Berlinie
Ponadto zaskoczy Cię tutaj, w samym środku miasta, wyjątkowa cisza i spokój naszej zewnętrznej strefy Outdoor Lounge z widokiem na park historii. Zielona oaza z naturalnym drewnianym tarasem, małą wysepką trawy i oczkiem wodnym dbają o dobre samopoczucie i odprężenie. Skoro już o tym mowa: Zawsze oferujemy jakość za rozsądną cenę. Obfite śniadanie, bezpłatne wi-fi, dogodne godziny zameldowania i wymeldowania oraz pokoje z fantastycznymi łóżkami kontynentalnymi i najnowocześniejszymi telewizorami to tylko niektóre z powodów, dla których goście chętnie nas odwiedzają. W strefie Lounge czy przy barze z miłą i pomocną obsługą oraz najlepszymi drinkami i przekąskami z pewnością każdy poczuje się komfortowo.
Nasz niedrogi hotel przy berlińskim dworcu głównym leży w środku nowoczesnego serca stolicy, dzielnicy Moabit. W bezpośrednim sąsiedztwie znajduje się dzielnica rządowa z Reichstagiem i urzędem kanclerza, Großer Tiergarten, muzeum historii naturalnej, klinika uniwersytecka Charité i Brama Brandenburska. Niedaleko płynie również Sprewa. Z naszego hotelu w Berlinie bez problemu wyruszysz na podbój tej modnej metropolii.
Odjazd!
Przebywasz w Berlinie służbowo? Dotrzesz stąd bez problemu nie tylko na dworzec główny z międzynarodowymi połączeniami, lecz również na lotnisko Berlin-Brandenburg i tereny targowe Messe Berlin (ICC). Nasz hotel znajduje się w samym centrum komunikacyjnym stolicy – tak komfortowo dla gości, że nie ma znaczenia, czy są przejazdem, czy na dłużej w Berlinie. Miejsce doskonałe!


















