Motel One Berlin-Hauptbahnhof
Ce que disent nos clients
Très bien
Note globale sur 6 099 évaluations
Amabilité 9.2 de 10
Propreté 9.1 de 10
Réception 9.1 de 10
Lounge et bar 8.9 de 10
Emplacement 9.5 de 10
Chambre 8.8 de 10
Salle de bains 8.7 de 10
Wi-Fi gratuit 9.3 de 10
Rapport qualité/prix 8.4 de 10
Petit-déjeuner 8.3 de 10
I particularly liked the lobby area. It´s a very pleasant place to sit and have a cool drink; soft chairs and a nice ambiance. The breakfast was good too. I slept really well in my bed. The staff was nice and friendly. I would like to stay at the hotel again some time. I slight annoyance was that there was a leak in the ceiling in my room from the ventilation system, so that water came dripping down, but I placed the wastepaper basket underneath to contain the water, and so it didn´t bother me all that much.
It was the hottest Sommer ever in Germany and the air conditioner wasn't working as it should. Sometimes we even opened the windows and ir was cooler outside. Such a shame
I could not find any USB charging pots in the room. This is a necessity these days.
Excellent location if you need a clean, good quality bed before an early departure from the main train station.
Always enjoyable, close to the Centre, easy to teach, high end experience for a budget price
Last minute booking thanks to train disruption. Which I imagine they get a lot! Room was lovely and very comfortable, slept as well as in my own bed. Directly opposite the Hauptbanhof as the name suggests. The DB staff actually suggested I book there. Only complaint was that the bar area needs better AC, it was pretty warm in there. But it was a hot day. First time I've stayed in a Motel One, have heard good things about them. Will definitely be staying again.
. Une équipe d'accueil très disponible et professionnelle. . Un très bon service client, . Les chambres sont remarquablement propres et hygéniques avec un équipement de confort.
We were overall quite disappointed in the hotel and felt it was a very poor value. The location is great, and the rooms were clean, but that is about all I can say in its favor. Overall, service was between fair to poor with the staff often treating our questions and requests in a dismissive fashion. Even little things like knowing we book 2 rooms for 2.people each but only having one inadequate sheet/pillow/blanket and a single towel were an indication of the lack of detail. Worse than that was the fact that it took multiple requests to get more bedding and towels and that we had to do all the work ourselves. On top of that, the lobby was often wet and dirty in the evenings and mornings. The bar wasn't welcoming and the selections were underwhelming. We could have found much better accomodations elsewhere at a much better price. We will not be returning and won't recommend the hotel to others.
We arrived early and was able to drop our luggage in a secure room which was really handy . Check in staff were friendly and very helpful .Once checked in room was great clean and tidy .
We booked a room with a view at an additional cost, but room 319 on the 3rd floor faces an inner courtyard with a plain white wall directly outside the window. Looking to the side, you only see the wall of the adjacent building — there is absolutely no view. In an 11-story hotel in Berlin, a "room with a view" should mean an upper floor with a view of the city or a landmark, not a wall. When we reported this at reception, staff insisted this was indeed a room with a view and that there is no better category — which is hard to believe given what we experienced. The second major issue was the toilet flush, which ran continuously throughout the night, constantly refilling and tripping. After the first night we reported this to reception, who promised it would be fixed. It was not fixed, and we had the same problem the second night. The only solution offered was to move to an adjacent room on the same floor with essentially the same non-view. We had no time to move as we had morning meetings. The location of the hotel is good. The bar is okay. The room itself is very small, but adequately equipped. However, for the price paid — especially with the surcharge for a supposed view room — the value is extremely poor. The service at reception was disappointing: excuses were made, a promised repair was not carried out, and the room categorization issue was not taken seriously. Very disappointing stay.
Good hotel, nice design, close to central station. Breakfast good quality, but unfortunately a bit chaotic with slow cleaning of tables and busy.
🤩 wow. I’m happy about it.
Okay but not for 200€ per night
I really like Motel One at Berlin Hbf for the following reasons: 1. It's a beautifully designed place. The lobby/bar/cafe is stylish and pleasing to be in, and the rooms are beautiful and functional. 2. The location close to the Hbf is ideal 3. The price is reasonable The only flaw is that the bar/cafe is very understaffed and has nearly no food on offer. That is very puzzling and a considerable disadvantage. Four different kinds of cheese sandwich is exceedingly little. Not a huge problem, but I would have liked coffee in the room, as nearly all hotels offer.
It's my second time this year at this hotel in Berlin, loved everything. Probably going to be back here again. ;)
The hotel is super clean, the staff if so nice and cooperative, everything went great. Only simple additions to the breakfast buffet like a toaster or some ready made omelet will make a significant difference. Thanks to everyone there.
Dear Motel one, I would like to provide formal feedback regarding my recent stay at your hotel. To begin with, I acknowledge that the hotel’s location is convenient. Its proximity to the central bus station allows efficient access to the rest of the city. The room itself was standard and unremarkable, which in itself would not have been an issue. However, the main issue with my stay was far more serious. During my stay, I discovered that the bed in my room had bedbugs. This was not a minor inconvenience, but a significant hygiene and hospitality failure that caused considerable physical discomfort and distress. When I reported the matter to the front desk, the response I received was limited to an apology, a room change, and a voucher for a cocktail at the hotel bar. I do not consider this an adequate or proportionate response to such an incident. Offering a complimentary drink in this context gave the impression that the hotel was attempting to minimize a serious problem rather than address it appropriately. Quite frankly, a cocktail is not a reasonable form of compensation for a situation that left me dealing with itching and clear physical discomfort. I would have expected a more serious and professional response, including meaningful compensation. Under these circumstances, I believe a partial refund, at minimum, would be an appropriate gesture. I would therefore appreciate your prompt response confirming how you intend to resolve this matter. I look forward to hearing from you soon. Sincerely, Ianai
I came in at 4 am in the morning after I had accompanied an employee to the emergency room 6 hours before - after a workplace accident. I couldn't make it home and needed to find a hotel. Upon arrival, I was asked in a rude manner why I didn't sleep at home if I am from Berlin. What kind of terrible question is that? Think about going to a restaurant and the waiter asks you why you don't eat at home. I answered as above and your personnel answered that they normally don't allow people from Berlin to sleep there as they would vandalize the place. What a terrible answer, especially if this is the official policy from Motel One. Then I was in the akward situation to ask for a room and stated that my home is in Brandenburg. I will never sleep at one of your hotels again.
Nice, clean, friendly, great breakfast, loved my stay!
Everything was really good. Nice room - comfortable bed and nice bathroom. No noise from the traffic at all. Staff were all super-helpful and the hotel had a really relaxed feel about it. The breakfasts were good and the bar area was a very comfortable place to relax. Location could not have been better - just across the road from the Hauptbahnhof but also a short walk beyond that to the Reichstag and the Brandenburg Gate.
Friendly service but in our 2 person room there was just one blanket and towel,so we needed to pick them up. But we got them quickly so it wasn't big problem. Next time please check if the room is for one or two people. Thank you!
La situation avec la route est trop bruyante et la climatisation était capricieuse. Je retournerai à celui du Alex la prochaine fois...entre autre pour la lounge!
Très bel hotel propre et chambres silencieuses.
Our stay at the hotel was truly excellent. Everything was at a very high standard — the room, service, cleanliness, and the hotel’s location were all great. I would especially like to highlight the reception staff, who were extremely kind and professional throughout our stay. Although everyone was very friendly, I would particularly like to thank Leyla at the reception, who was exceptionally helpful and helped us with our luggage after check-out, which meant a lot to us. Thank you to the whole team for such a pleasant experience!
Great breakfast, helpful and friendly staff, clean rooms, and a location that allows easy and quick access to many sites, especially when on foot. Will definitely come back.
Toller Innenhof.
paul was very kind!!!!
Very helpful and friendly reception staff who helped us store our luggage. Location is fabulous and the beer garden is very relaxing after a days sightseeing.
Good location for train station. Clean comfortable room although a lot smaller than Zurich Motel One. Check in was indifferent and again after friendly check in in Zurich was a little surprised. Woken at 4 am and had to evacuate for a short while. These things happen but no explanation and no apology was disappointing. Bar was great as was barman. Overall happy with Motel one concept.
très bien bon accueil bonne situation un peu cher
Etablissement très propre, bien entretenu. La chambre était très bien, elle-aussi, literie au top, bien insonorisée. Petit bémol, l'eau de la douche était très chaude, on arrivait pas à règler le thermostat bien qu'il était au minimum. Les gens à la réception étaient très antipathiques, pas aimable du tout, surtout le gars avec les cheveux roux quand nous sommes arrivés. Pour la réception on mettra une note de 1.
Hi - the stay itself was very pleasant and it was useful to use the luggage room. A couple of things would help a lot - a kettle in the room with a couple of mugs for a morning coffee or tea. The side tables are too small and there are no direct USB connectors. Also the Beone app is very difficult to use. It alos asks you to provide in app feeedback but that does not take you there. The booking is hard to find and it is not possible to easily view and manage the booking. I will not use the hotel next time I visit Berlin because of these two things - there is no extra benefit for the higher charge compared to similar hotels
Total happy.
Very few gluten free options, very tiny rooms with uncomfortable beds. Room was very hot. If you opened the heavy curtains to cool off, yiou had bright lights and horribly loud sirens and trains all night.
It was very hot in the room. Aircon was not working. Was told, it's still in Winter operations; meaning, only heating, no aircon.
Chambre un peu petite sans rangements suffisants
Personnel accueillant, situation géographique excellente, chambre très bien , très propre
Accueil excellent. J’ai réservé et payé la veille 2 chambres. En principe le Check in est à 15h00, dès que les chambres étaient prêtes (à midi) on les a eues. Consigne gratuite et le lieu bien organisé. Personnel professionnel Bravo
Accueil accomplie avec professionnalisme. Mais pour des voyageurs que nous sommes nou aimerions bien avoir en plus du petit déjeuner une possibilité le soir de dîner à l’hôtel
Bon emplacement pour rejoindre la gare centrale, très bon petit déjeuner et une très bonne insonorisation des chambres
Très bon accueil à la réception au check-in
Hôtel confortable, bien situé avec un personnel compétent, disponible.
Un très bon séjour dans votre hôtel. Le personnel est très sympathique et à l'écoute. Les chambres sont confortables et agréables.
Accueil chaleureux et professionnel
Très bien mais il manque un room service avec de la nourriture
Parfait
Accueil chaleureux et prestations au top.
Alles perfekt, nettes Personal, tolles Haus, ruhiges Zimmer!
Excellente prestation, parfait conforme à nos attente.
Accueil efficace mais pas très chaleureux. Belle chambre propre et spacieuse. Plutôt bien insonorisée. Il manque par contre un gobelet pour les dents. Beau lobby, belle terrasse. Situation très pratique juste à côté de la gare centrale de Berlin. Un peu déçu du choix proposé au petit déjeuner, moins étendu qu'espéré. Le prix pratiqué pendant l'euro de foot n' est pas justifié.
Galerie
Tout d’un seul coup d’œil
- Places de stationnementPlus d'informations sous Arrivée
- Wi-Fi gratuitDans tout l’établissement
- Les enfants peuvent dormir dans la chambre de leurs parentsGratuitement jusqu’à l’âge de 12 ans
- Enregistrement rapidePour les membres beOne : enregistrez-vous à l’avance et gagnez du temps
- Borne de chargement pour véhicules électriquesFaites le plein de manière écologique
- Animaux de compagnie acceptésVeuillez contacter directement l’hôtel
- Boissons et en-casDécouvrez notre vaste sélection dans le One Lounge
- Oreillers et couettes antiallergiquesLiterie de haute qualité offrant confort et bien-être
- Mon choix de serviceAnnuler le nettoyage de la chambre : une faveur pour l’environnement
Nos chambres
The One
- Surface de la chambre 16 m²
- Lit queen ou king size (160/180 cm)
- Réseau Wi-Fi gratuit
- TV 26'' à écran plat
- Salle de bains en granite
The One avec vue sur le jardin
- Surface de la chambre 16 m²
- Lit queen ou king size (160/180 cm)
- Salle de bains en granite avec douche à effet pluie
- Réseau Wi-Fi gratuit
- TV 43" LG à écran plat
- Avec vue sur le jardin
The One For One
- Surface de la chambre 16 m²
- Réseau Wi-Fi gratuit
- TV 26'' à écran plat
- Einzel-Boxspringbett (100-120 cm)
- Salle de bains en granite
Special One avec balcon
- Balcon
- Lit queen size (160 cm)
- Réseau Wi-Fi gratuit
- Surface de la chambre 18 m²
- TV 43" LG à écran plat
- Salle de bains en granite
Family One
- Lit queen ou king size (160/180 cm)
- Fauteuil convertible
- Réseau Wi-Fi gratuit
- Surface de la chambre 18 m²
- TV 43" LG à écran plat
- Salle de bains en granite
Suite
- Lit queen ou king size (160/180 cm)
- Réseau Wi-Fi gratuit
- Surface de la chambre 18 m²
- TV 43" LG à écran plat
- Salle de bains en granite
Suite avec balcon
- Lit queen ou king size (160/180 cm)
- Avec vue
- Réseau Wi-Fi gratuit
- Surface de la chambre 18 m²
- TV 43" LG à écran plat
- Salle de bains en granite
Situation
BERLIN, DE QUARTIER EN QUARTIER
De Mitte a Charlottenburg : Excursion dan la capitale Allemande.
Hôtel Berlin-Hauptbahnhof
Terminus ! Direction le comptoir d’enregistrement de notre hôtel abordable, près de la gare centrale de Berlin. Nous espérons que vous avez effectué un agréable voyage. En tout cas, votre séjour au Motel One Berlin-Hauptbahnhof le sera certainement. Notre hôtel ne jouit pas seulement d’un excellent emplacement. Le design de votre hébergement a été lui aussi conçu dans l’esprit de la gare toute proche à laquelle il doit son nom. Des répliques ouvragées d’installations de voie, d’agréables coins salon évoquant des compartiments de train ainsi que des photographies historiques vous permettront de revivre l’évolution de la gare, de l’ancienne Lehrter Bahnhof à la très moderne Hauptbahnhof d’aujourd’hui.
Notre bon plan berlinois
En plein de cœur de la ville, l’extraordinaire tranquillité offerte par notre lounge extérieure faisant face au Geschichtspark ne manquera pas de vous surprendre. Cette oasis de verdure, agrémentée d’une terrasse en bois naturel, de petites pelouses et d’un bassin, vous offre un lieu de bien-être et de détente. En parlant de détente : le petit-déjeuner copieux, le Wi-Fi gratuit, les horaires pratiques pour l’arrivée et le départ, les chambres équipées d’une confortable literie boxspring ainsi que les télévisions à écran plat dernier cri sont quelques-unes des nombreuses raisons pour lesquelles nos clients se sentent à l’aise dans notre hôtel design, le tout, pour un rapport qualité-prix imbattable. Au bar comme dans le lounge, notre personnel se fera un plaisir de vous servir boissons et snacks, et de vous fournir toutes les informations dont vous avez besoin.
Notre hôtel de la gare centrale de Berlin est situé dans le quartier de Moabit, en plein de cœur de cette modernité chère à la capitale allemande. Vous serez à deux pas du quartier du gouvernement, où se trouvent notamment le Reichstag et la Chancellerie, le Tiergarten, le Musée d’histoire naturelle, l’hôpital universitaire de la Charité et la porte de Brandebourg. Sans oublier la Spree qui n’est pas loin non plus. Depuis notre hôtel berlinois, vous pourrez très facilement découvrir la plus branchée des métropoles lors d’un week-end prolongé.
Alors, attention au départ !
Vous séjournez à Berlin pour un déplacement professionnel ? Chez nous, il est très facile de se rendre non seulement à la gare centrale, avec ses liaisons ferroviaires internationales, mais aussi à l’aéroport de Berlin-Brandebourg (BER) ou encore à la Messe Berlin (ICC). En effet, notre hôtel se trouve au carrefour du réseau de transport de la capitale allemande ! Vous y serez d’ailleurs logé de façon si centrale et confortable que vous pourrez choisir d’y faire une simple halte tout comme un séjour prolongé. Ici, vous échapperez à coup sûr au train-train quotidien !
