Motel One Berlin-Hauptbahnhof
What our guests say
Very good
Overall rating from 6,167 ratings
Friendliness 9.2 of 10
Cleanliness 9.1 of 10
Reception 9.1 of 10
Lounge & Bar 8.9 of 10
Location 9.5 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.4 of 10
Breakfast service 8.3 of 10
Very friendly staff and excellent breakfast. Internet is somewhat slow and intermittent, whcih is why I subtracted a point. Also, I would have liked conditioner in addition to the two-in-one hair and body wash.
Hotel is well located, staff is friendly and supportive, price is good. Rooms are small but for a short stay sufficient. Bathroom very small but also sufficient. Room overall good and fair price. The only thing is the floor cleaning could have been a bit better. I found some stuff around the bed. Overall, I would recommend Motel One Berlin-Hauptbahnhof. One more remark: The attandance at the hotel bar was not satisfying, long waiting time because nobody was there and the guy from the reception couldn´t help because he was alone. Waiting time overall too long and prices seem rather high (Gin Tonic EUR 16.50!).
Staff very helpful on arrival giving info about how to navigate Berlin on trams/trains. They gave us an iron and ironing board upon request to keep in our room during our stay. Bar staff gave us ice buckets to take to the room to cool drinks down as there were no fridges in the rooms.
From the time we checked in,we enjoyed our brief stay
1. The rooms were extremely small. 2. There is no availability of Iron Boxes and if we want one we have to come to the reception and I waited for 6 hours for one that too after arguing with the reception for too long- the reason was although they have 15 iron boxes, they have no idea where they were as customers took them and never returned yet - This means anyone can steal anything at the Motel One- which has no tracking or something. This is very bad for the hotel. 3. The staff are rude and said we can’t give you water bottle because this is just for Motel One Members. A hotel that charges 170€ per night doesn’t offer basic water is absolute theft. And as Employees, we can’t even book via the Motel One’s website as we have dedicated Booking sites, so does that mean we never have water? - This is absolutely insane and unfathomable. 4. The lobby area is very untidy and gives a very bad impression of the entire place. 5. I was treated badly for asking for an Iron Box by one of the staff members in the RECEPTION - He told me I was yelling while I was just trying to get an Iron Box which I specifically asked for 1 day before checking in over a Phone call and I was false informed that it will be available at the reception - Giving False promises to people needing an iron Box for Work purposes is absolutely not appreciated. 6. House Keeping didn’t clean the room at all, there was hair all over the bed - small follicles and I couldn’t sleep looking at that and there is not even a Phone to call the House Keeping directly, and by the time I reached the hotel on the first night I was really upset looking at all the hair follicles on the bed - A basic vaccuum would have done the Job. 7. The key cards stop working all the time, I had to come 4 times during my 2 days stay to get new key cards and the 4th time, they inform me that if its close to the Mobile Phone it stops working - This is very bad service, had they informed me earlier I’d have kept it in my Wallet and not in my Pockets 7. Overall this hotel is suitable for none coming for work, but just people who care nothing about service. Upon that I was told I would be given a voucher for a drink for the inconvenience caused by all this. I simply denied but I was not asked for anything when I checked out or anything if I liked the Service or if I’d like the Voucher. For the amount of Discomfort caused to me, I would never recommend anyone from my Work Place to stay there and infact raise a complaint in my work place to remove your hotel from our booking list. I have made videos for Instagram and I’m going to post it as soon as I can to show how bad your hotel is, and everyone will know that! If you can’t deliver service, atleast don’t charge so much money.
I'm a frequent client of Motel One and usually the experience is good. This time it was as well.
Nice rooms, friendly staff, good breakfast
I particularly liked the lobby area. It´s a very pleasant place to sit and have a cool drink; soft chairs and a nice ambiance. The breakfast was good too. I slept really well in my bed. The staff was nice and friendly. I would like to stay at the hotel again some time. I slight annoyance was that there was a leak in the ceiling in my room from the ventilation system, so that water came dripping down, but I placed the wastepaper basket underneath to contain the water, and so it didn´t bother me all that much.
It was the hottest Sommer ever in Germany and the air conditioner wasn't working as it should. Sometimes we even opened the windows and ir was cooler outside. Such a shame
I could not find any USB charging pots in the room. This is a necessity these days.
Excellent location if you need a clean, good quality bed before an early departure from the main train station.
Always enjoyable, close to the Centre, easy to teach, high end experience for a budget price
Last minute booking thanks to train disruption. Which I imagine they get a lot! Room was lovely and very comfortable, slept as well as in my own bed. Directly opposite the Hauptbanhof as the name suggests. The DB staff actually suggested I book there. Only complaint was that the bar area needs better AC, it was pretty warm in there. But it was a hot day. First time I've stayed in a Motel One, have heard good things about them. Will definitely be staying again.
We were overall quite disappointed in the hotel and felt it was a very poor value. The location is great, and the rooms were clean, but that is about all I can say in its favor. Overall, service was between fair to poor with the staff often treating our questions and requests in a dismissive fashion. Even little things like knowing we book 2 rooms for 2.people each but only having one inadequate sheet/pillow/blanket and a single towel were an indication of the lack of detail. Worse than that was the fact that it took multiple requests to get more bedding and towels and that we had to do all the work ourselves. On top of that, the lobby was often wet and dirty in the evenings and mornings. The bar wasn't welcoming and the selections were underwhelming. We could have found much better accomodations elsewhere at a much better price. We will not be returning and won't recommend the hotel to others.
We arrived early and was able to drop our luggage in a secure room which was really handy . Check in staff were friendly and very helpful .Once checked in room was great clean and tidy .
We booked a room with a view at an additional cost, but room 319 on the 3rd floor faces an inner courtyard with a plain white wall directly outside the window. Looking to the side, you only see the wall of the adjacent building — there is absolutely no view. In an 11-story hotel in Berlin, a "room with a view" should mean an upper floor with a view of the city or a landmark, not a wall. When we reported this at reception, staff insisted this was indeed a room with a view and that there is no better category — which is hard to believe given what we experienced. The second major issue was the toilet flush, which ran continuously throughout the night, constantly refilling and tripping. After the first night we reported this to reception, who promised it would be fixed. It was not fixed, and we had the same problem the second night. The only solution offered was to move to an adjacent room on the same floor with essentially the same non-view. We had no time to move as we had morning meetings. The location of the hotel is good. The bar is okay. The room itself is very small, but adequately equipped. However, for the price paid — especially with the surcharge for a supposed view room — the value is extremely poor. The service at reception was disappointing: excuses were made, a promised repair was not carried out, and the room categorization issue was not taken seriously. Very disappointing stay.
Good hotel, nice design, close to central station. Breakfast good quality, but unfortunately a bit chaotic with slow cleaning of tables and busy.
🤩 wow. I’m happy about it.
Okay but not for 200€ per night
I really like Motel One at Berlin Hbf for the following reasons: 1. It's a beautifully designed place. The lobby/bar/cafe is stylish and pleasing to be in, and the rooms are beautiful and functional. 2. The location close to the Hbf is ideal 3. The price is reasonable The only flaw is that the bar/cafe is very understaffed and has nearly no food on offer. That is very puzzling and a considerable disadvantage. Four different kinds of cheese sandwich is exceedingly little. Not a huge problem, but I would have liked coffee in the room, as nearly all hotels offer.
It's my second time this year at this hotel in Berlin, loved everything. Probably going to be back here again. ;)
The hotel is super clean, the staff if so nice and cooperative, everything went great. Only simple additions to the breakfast buffet like a toaster or some ready made omelet will make a significant difference. Thanks to everyone there.
Dear Motel one, I would like to provide formal feedback regarding my recent stay at your hotel. To begin with, I acknowledge that the hotel’s location is convenient. Its proximity to the central bus station allows efficient access to the rest of the city. The room itself was standard and unremarkable, which in itself would not have been an issue. However, the main issue with my stay was far more serious. During my stay, I discovered that the bed in my room had bedbugs. This was not a minor inconvenience, but a significant hygiene and hospitality failure that caused considerable physical discomfort and distress. When I reported the matter to the front desk, the response I received was limited to an apology, a room change, and a voucher for a cocktail at the hotel bar. I do not consider this an adequate or proportionate response to such an incident. Offering a complimentary drink in this context gave the impression that the hotel was attempting to minimize a serious problem rather than address it appropriately. Quite frankly, a cocktail is not a reasonable form of compensation for a situation that left me dealing with itching and clear physical discomfort. I would have expected a more serious and professional response, including meaningful compensation. Under these circumstances, I believe a partial refund, at minimum, would be an appropriate gesture. I would therefore appreciate your prompt response confirming how you intend to resolve this matter. I look forward to hearing from you soon. Sincerely, Ianai
I came in at 4 am in the morning after I had accompanied an employee to the emergency room 6 hours before - after a workplace accident. I couldn't make it home and needed to find a hotel. Upon arrival, I was asked in a rude manner why I didn't sleep at home if I am from Berlin. What kind of terrible question is that? Think about going to a restaurant and the waiter asks you why you don't eat at home. I answered as above and your personnel answered that they normally don't allow people from Berlin to sleep there as they would vandalize the place. What a terrible answer, especially if this is the official policy from Motel One. Then I was in the akward situation to ask for a room and stated that my home is in Brandenburg. I will never sleep at one of your hotels again.
Nice, clean, friendly, great breakfast, loved my stay!
Everything was really good. Nice room - comfortable bed and nice bathroom. No noise from the traffic at all. Staff were all super-helpful and the hotel had a really relaxed feel about it. The breakfasts were good and the bar area was a very comfortable place to relax. Location could not have been better - just across the road from the Hauptbahnhof but also a short walk beyond that to the Reichstag and the Brandenburg Gate.
Friendly service but in our 2 person room there was just one blanket and towel,so we needed to pick them up. But we got them quickly so it wasn't big problem. Next time please check if the room is for one or two people. Thank you!
Our stay at the hotel was truly excellent. Everything was at a very high standard — the room, service, cleanliness, and the hotel’s location were all great. I would especially like to highlight the reception staff, who were extremely kind and professional throughout our stay. Although everyone was very friendly, I would particularly like to thank Leyla at the reception, who was exceptionally helpful and helped us with our luggage after check-out, which meant a lot to us. Thank you to the whole team for such a pleasant experience!
Great breakfast, helpful and friendly staff, clean rooms, and a location that allows easy and quick access to many sites, especially when on foot. Will definitely come back.
Toller Innenhof.
paul was very kind!!!!
Very helpful and friendly reception staff who helped us store our luggage. Location is fabulous and the beer garden is very relaxing after a days sightseeing.
Good location for train station. Clean comfortable room although a lot smaller than Zurich Motel One. Check in was indifferent and again after friendly check in in Zurich was a little surprised. Woken at 4 am and had to evacuate for a short while. These things happen but no explanation and no apology was disappointing. Bar was great as was barman. Overall happy with Motel one concept.
Hi - the stay itself was very pleasant and it was useful to use the luggage room. A couple of things would help a lot - a kettle in the room with a couple of mugs for a morning coffee or tea. The side tables are too small and there are no direct USB connectors. Also the Beone app is very difficult to use. It alos asks you to provide in app feeedback but that does not take you there. The booking is hard to find and it is not possible to easily view and manage the booking. I will not use the hotel next time I visit Berlin because of these two things - there is no extra benefit for the higher charge compared to similar hotels
Total happy.
Very few gluten free options, very tiny rooms with uncomfortable beds. Room was very hot. If you opened the heavy curtains to cool off, yiou had bright lights and horribly loud sirens and trains all night.
It was very hot in the room. Aircon was not working. Was told, it's still in Winter operations; meaning, only heating, no aircon.
Hotel is listed as having airconditioning, but according to staff only in summer months. Room temperature was 30oC, with no possibility to open window, due to Traffic!
The room was really hot and no AC.
Staff are a little abrupt both in reception and bar area. I was also given someone else’s luggage when collecting it after check out which could have had major impact if not realized at time. Balcony is a little misleading in room description given first floor and the set up means zero privacy as people walking past your windows.
Mostly OK. AC was not working in the room and the cleaning service left my door open on Saturday after cleaning. Only realized when coming in at night.
🤩 🤩
Toller Service.
Super
As usual, easy check in and check out. Everything clean and well-designed. Nice detail: The two different kinds of pillows, one hard, one soft. Well done! It's those seemingly little things that make the difference
Location is excellent, rooms are small but functional. The Berlin one was not as welcoming as the Hamburg nor Liverpool MotelOne - the staff on reception were more off hand, the single bottle of water for 4 nights seemed penny pinching, and there are no liners in bins, loo roll is only replaced when it is gone, not low, and cleanliness was OK but the loo was stained. The third lift was out of action the whole week with no indication of works or apology for inconvenience. This meant long waits from high floors to get down to ground. The breakfast space was too limited for the most predictably popular hours so finding a seat was tricky. Nice vibe to the decor in the bar/lounge, but overall pretty pricey for a charmless stay.
Usually I am very happy with Motel One, and I especially like the one close to Berlin’s main station, as it is very convenient to be so close to public transport. Only this time my room was terribly loud, looking out to the main road. It was impossible to sleep with the window open (which I need to). There was a heck of a noise from sirens, cars, people shouting, loudspeaker announcements from the main station - all night through! It kept me waking up by the hour. When I had explicitly asked for a quiet room towards the park at check in, I was told the room would be fine. Also I had to ask for an invoice several times before I got an incorrect one listing costs for breakfasts I hadn’t booked and didn’t have. Not what I am used to at Motel One. I will come back though as it is still my favourite hotel when I need to stay in Berlin.
The property was clean and we had a great view of the city on the 11th floor. The staff were able to check us in early which was greatly appreciated after travelling for 8hrs!
Satisfied with hotel in all respects, pleasant vibe and helpful polite staff on reception toi who recommended a restaurant to us
Fine basic hotel. Very limited food options in the evening
Gallery
Everything you need at a glance
- Parking spotsMore information under directions
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Drinks and snacksDiscover our wide selection at the One Lounge
- Free WiFiThroughout the premises
- Charging point for electric vehiclesTank up the environmentally friendly way
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Stay in parents’ roomFree for children up to 12 years old
- Pets welcomeContact the hotel directly
- My Service OptionOpt out of daily housekeeping – to help our environment
- CHECK-IN/OUT
From 3:00 pm on your day of arrival
By 12:00 pm on your day of departure - LUGGAGE STORAGE
Free of charge
- TOURIST TAX
Berlin charges an extra city tax of 7,5% of the net accommodation price.
- BREAKFAST
Mon – Fri: 6:00 am – 10:00 am
Sat, Sun, public holidays: 7:00 am – 11:00 am - VISITORS WITH CHILDREN
Please click here for information
- QUICK CHECK-IN
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. Learn more here.
- PARKING
A limited number of parking spaces is available (€ 23 / 24 h).
Public parking:
Berlin Central Station underground car park(0.2 km) - PUBLIC TRANSPORT
The hotel is well-connected by overground train, underground train and national train services to Berlin Hauptbahnhof.
Click here for further information about your connection - ARRIVAL BY CAR
Plan your route here.
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size bed (160-180 cm)
- Free Wi-Fi
- 26'' flat-screen TV
- Granite bathroom
The One with garden view
- Room size 16 m²
- Queen-size or king-size bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- With garden view
The One For One
- Room size 16 m²
- Free Wi-Fi
- 26'' flat-screen TV
- Einzel-Boxspringbett (100-120 cm)
- Granite bathroom
Special One with a balcony
- Balcony
- Queen-size bed (160 cm)
- Free Wi-Fi
- Room size 18 m²
- 43" LG flat-screen TV
- Granite bathroom
Family One
- Queen-size or king-size bed (160-180 cm)
- Chair bed
- Free Wi-Fi
- Room size 18 m²
- 43" LG flat-screen TV
- Granite bathroom
Suite
- Queen-size or king-size bed (160-180 cm)
- Free Wi-Fi
- Room size 18 m²
- 43" LG flat-screen TV
- Granite bathroom
Suite with a balcony
- Queen-size or king-size bed (160-180 cm)
- With view
- Free Wi-Fi
- Room size 18 m²
- 43" LG flat-screen TV
- Granite bathroom
Location and surroundings
A TOUR OF BERLIN’S DISTRICTS
Explore the districts of Germany's capital on this tour from Mitte to Charlottenburg!
Hotel Berlin Hauptbahnhof
Please alight here for immediate check-in to our affordable hotel at Berlin Central Station! We hope your journey was pleasant, and we’ll make sure your stay with us at Motel One Berlin-Hauptbahnhof will be too. Our hotel isn’t just incredibly close to transport links, its design is inspired by the eponymous station. It features exquisite station-themed installations, cosy booths styled on train compartments and old photographs showing you how the old ‘Lehrte Station’ was transformed into the state-of-the-art Berlin Central Station we see today.
Hidden gem in Berlin
We have something else that we’re sure you’ll love: our outdoor lounge. Enjoy exclusive peace and quiet in the heart of the city, looking out across the Moabit Historical Park. This green oasis is a veritable sanctuary to unwind in, featuring a natural wooden terrace, small grassy islands and a water feature. And while we’re on the subject of relaxing: enjoy our extensive breakfast buffet, free wifi, convenient check-in and check-out times in addition to rooms with super-comfy box-spring beds and the latest flat-screen TVs. Those are just a few of the reasons to sit back, relax, put your feet up and enjoy top value for money when you stay at our design hotel. Pay a visit to the lounge or head to the bar, where our friendly staff will be happy to pour you a drink, prepare you a snack or answer your questions.
Our affordable hotel is located right in the vibrant heart of the capital: at Berlin Central Station in the Moabit district. It is within walking distance of the government district and Reichstag, the Chancellery, the Museum of Natural History, the Tiergarten park, the Charité university hospital and Brandenburg Gate. And it’s only a hop, skip and a jump from the Spree river. Our Berlin hotel is the perfect base from which to discover this trendy capital on a city break.
Well-connected
Perhaps you’re in Berlin for business instead? Not only is Berlin Central Station with its connections to international rail lines right on our doorstep, but you can also easily get to Berlin-Brandenburg Airport and the Messe Berlin exhibition grounds (ICC) from our hotel. You couldn’t be closer to the capital’s transport hub at Motel One Berlin-Hauptbahnhof. It’s in such a convenient and central location that it’s perfect no matter whether you’re just on a stopover or whether you’re staying in Berlin for longer. Our hotel is just the ticket for a stress-free trip.
