You can reach Motel One via Motel-One.com or directly by telephone in the respective hotel.

Yes, you can easily make non-guaranteed bookings without a credit card. Your room will however only be kept for you up to 18.00 on the day of travel.

You will need a credit card in order to make a guaranteed booking with Motel One (via Motel-One.com or by telephone) and during trade fair and event times.

Please present your gift voucher for redemption at check-in at the booked hotel or at the bar for food and beverage services.   
Vouchers cannot be redeemed during the booking process.  

Vouchers are valid for three years from the time they are issued.

For group reservations, please contact the respective hotel directly. For group bookings for several hotels, please also contact one of your required Motel One hotels.

You can book up to 4 rooms at once via motel-one.com.

You can make both guaranteed and non-guaranteed reservations. With non-guaranteed reservations, your room will be kept up to 18.00 on the arrival date, with guaranteed bookings, we will also keep your room free for you in the event of later arrivals.

Yes, your booking is safe – in particular, your credit card information and other personal details. We will guarantee this via a secure https server; all booking information will be SSL encrypted and will take place in a safe environment.

Bookings can be made on Motel-One.com for all new openings as far as reservations can be accepted. This is normally approximately three-to-four months before the hotel has opened.

No parking spaces can be booked in advance at Motel One.

This depends on the hotel – most Motel One hotels offer 24-hour reception, in all other Motel One hotels, reception is manned from 06.00 to 24.00.

You can check in from 15.00 on the arrival date. 

You can check out up to 12.00 on the day of departure.

The One Click Book function allows beOne members to enjoy fast and straightforward booking with a single click. We use your stored booking preferences to put together a reservation for you, which you then simply need to confirm and pay for. You can find further information under beOne.

Motel One offers the Best Price Guarantee via Motel-One.com. This means we can guarantee that you will not be able to make a booking for Motel One any cheaper via any other website. Motel-One.com is guaranteed always the best choice for booking one of our hotels. Detailed information is available via the button "Best Price Guarantee" on our welcome page.

Motel One offers a continuous Best Price rate. This amounts to – depending on the hotel – in a single room, €69.00 and €109.00 (in UK hotels: 69 GBP and 139 GBP). A supplement of €20, €40, €70, €100, €150 or €200 applies during trade fairs and event periods (in UK hotels: 40 GBP, 70 GBP, 100 GBP).

A second person will cost – depending on the hotel – €0.00, €10.00, €15.00 or €20.00 per room/night.

There is no uniform price for parking services at Motel One. Parking is sometimes also free. Information on this is available on the respective hotel information page on Motel-One.com.

The breakfast buffet costs:

EUR 16.90 in Germany,

EUR 16.50 Austria, Belgium, France, the Netherlands

EUR 14.50 in Spain

EUR 12.50 in the Czech Republic

£ 13.50 in the UK

EUR 15.90 in Ireland

CHF 19.50 in Switzerland

55.00 PLN in Poland

160.00 KR in Denmark

Children from 0-6 years eat breakfast free of charge. Children from 7-12 years pay half price. 
 

From 2025 the breakfast price is:

Germany, Austria: € 17.90

Switzerland: CHF 19.90

Prague: € 13.00 

Please get in touch with the hotel in question directly via phone or email if booking with children or get in touch via our contact form

One child up to and including 6 years stays free of charge in the parents' room, with breakfast also included.
One child aged between 7 and 12 years old also stays free of charge in the parents' room. * These children receive breakfast at half price. 
*Please note that this regulation mainly applies to our hotels in Germany. For stays abroad, please contact the hotel directly, also if you have any questions.

Depending on the hotel, families with two or more children can enjoy special conditions. Please contact the relevant hotel for more information on the availability of family rooms.
Motel One offering family rooms:

Berlin-Hauptbahnhof

Berlin-Ku’damm

Berlin-Tiergarten

Dresden-Palaisplatz

Edinburgh-Princes

Edinburgh-Royal

Essen

Freiburg

Hamburg am Michel

Hamburg-Alster

Hamburg-Altona

Hamburg-Fleetinsel

Hannover-Oper

Cologne-Messe

Leipzig-Augustusplatz

Leipzig-Post

Magdeburg

Manchester-Piccadilly

Manchester-Royal Exchange

Mannheim

Munich-Parkstadt Schwabing

Munich-Westend

Nuremberg-Hauptbahnhof

Nuremberg-Plärrer

Ulm

Warsaw-Chopin

Vienna-Hauptbahnhof

Wiesbaden

Zurich

Mon – Fri: 6 am – 10 am

Sat, Sun, public holidays: 7 – 11 am.

For exceptions to these regulations (e.g. Motel One Paris-Porte Dorée, Barcelona-Ciutadella, Copenhagen) please also check the information for the specific Motel One of your choice on the resepective hotel website under "Useful Information“.

Log in to beOne and click ‘beOne profile’. From there, you can save your credit card details under ‘Payment details’.

Log in to beOne and click ‘beOne profile’. You can change your credit card details under ‘Payment details’. If a credit card is already saved there, please delete its details first and save the changes. Only then can the new card be saved. Note: only one credit card can be saved in your profile at a time.

beOne is the Motel One membership programme and offers numerous attractive benefits

• 1 free Welcome Water per stay and room
• Faster, easier booking using the data stored in your profile
• Sleep-in Sunday – your free late check-out on Sundays (subject to availability)

To take advantage of the free beOne benefits in the member area, simply complete the free registration process. As a thank-you for signing up, we invite you to enjoy a free breakfast in the One Lounge. You can redeem the breakfast offer within three months of your registration with your next booking through www.motel-one.com or the app.

You can register for beOne for free on our website. Or simply create your beOne profile while booking your next stay using the information you enter. Enter a password and your free registration is done as you complete your booking.

The new beOne membership programme is completely free and offers numerous benefits.

We want to offer you the benefits of membership as soon as you register for beOne. A points system would mean that you can only enjoy the rewards of membership once you’ve attained a certain number of points. With beOne, we want to create a simple, transparent programme that rewards you, our fans, without delay.

We offer you a transparent, simple membership programme that offers you benefits irrespective of how many times you book with us. At Motel One, you enjoy beOne benefits every time you book with us.

No, only bookings made through the beOne programme online qualify for the benefits. Telephone and email bookings do not qualify for beOne benefits.

When you check in, you’ll receive a voucher for the Welcome Water with the date of your stay and your name. You can redeem the voucher at our bar in the One Lounge. In DE, AT and CH you’ll receive water from Viva con Aqua, and in UK from Thirsty Planet. By using these waters, we support the organisations’ social projects and contribute to making the world a better place.

Simply go to www.motel-one.com or open the app and book your desired stay. Your information will be transferred to us automatically and you will receive your Welcome Water voucher when you arrive at the hotel.

The breakfast voucher can be redeemed during the booking process on www.motel-one.com or the app in the final step of the process – the ‘summary’. The voucher code can only be redeemed once and is valid for three months.

There are no membership numbers for our beOne membership programme. As soon as you log in on our website using your email address and password, you can make bookings using your beOne account. You can’t enter your membership details on third-party sites or travel platforms.

Yes, you can still use the voucher in your next booking as long as it takes place within 3 months of your beOne registration.

No, the breakfast voucher can only be redeemed with an online booking through beOne. It is not possible to redeem it later at the hotel.

The breakfast voucher can be redeemed online for any Motel One as long as this occurs within three months of the original registration.

No, only one voucher code can be redeemed for each booking.

No, reimbursement of the voucher value is not possible.

Every guest who checks out on a Sunday is entitled to use the late Sunday check-out benefit until 3pm (subject to availability) if the booking was made through beOne. Our staff will ask when you check in whether you would like the late check-out. You can also ask the staff member directly.

You can redeem the breakfast voucher online for any Motel One location. The voucher for the Welcome Water is only valid for the respective stay and can therefore only be redeemed in that specific Motel One location.

Simply go to www.motel-one.com or open the app and click ‘beOne profile’. You can view and change your data there.

Log on to beOne and click ‘beOne profile’. You can view the information and change it as desired there.

After registering with beOne, you can view your online bookings under ‘My reservations’.

The breakfast voucher can be redeemed within three months of the original registration. The voucher for the Welcome Water can be redeemed with each respective stay.

No, the beOne profile only displays bookings directly booked online.

Click ‘Login’ and use the forgotten password function. You will receive an email with a link to a page where you can set a new password.

After registering with beOne, you can change your password through your ‘beOne profile’.

To do this, please log in to beOne via the website www.motel-one.com and click on ‘beOne profile’. Under the ‘Contact details’ tab, uncheck the box for the free newsletter. To apply the change, please click on the ‘Save’ button.

If you no longer wish to take advantage of the attractive beOne benefits, you can delete your membership through your ‘beOne profile’. However, if you re-register again later, you will not be eligible for the one-time registration benefit of a free breakfast.

The One Click Book function allows beOne members to enjoy fast and straightforward booking with a single click. We use your stored booking preferences to put together a reservation for you, which you then simply need to confirm and pay for.

In order to use the One Click Book function, take the following steps:

• Create a beOne account. / register with beOne.
• Activate the One Click Book function by specifying and storing your booking preferences in your beOne profile.
• Select your travel dates in the booking window as usual and then click on One Click Book. All your information and booking preferences will be automatically entered into your Reservation.
• Confirm and pay for the booking with a single additional click.

Yes, when you use One Click Book function, you will continue to receive all beOne benefits.

The same payment options are available for the One Click Book function as for a regular booking. In your beOne profile, you can save your preferred payment method under ‘Booking preferences’. This is then automatically applied when you use One Click booking.

Yes, existing reservations can be conveniently changed in your beOne profile.

Yes, existing reservations can be conveniently cancelled in your beOne profile. Please note that our cancellation conditions apply.

Yes, you can redeem the breakfast voucher during your One Click booking in the last step of the process, in the ‘Summary’ window.

Yes, you can easily disable the function in your beOne profile under ‘Booking preferences’.

beConnected is a permanent and free benefit for beOne members. 
By entering their beOne login details when they connect to the wifi at a Motel One hotel, beOne members can connect their device to the Motel One wifi permanently. This means that next time they stay at this Motel One hotel or a different one, their device will automatically connect to the wifi.
This permanent wifi login option may be used for a maximum of three devices (e.g. smartphone, tablet, laptop) per user.

As usual, every guest who starts the wifi login process during their stay at Motel One will be directed to a wifi landing page via the browser on their device. On this page, beOne members can choose between the one-time wifi login and the permanent beConnected wifi. If they select the latter, they will need to enter their beOne login details (email address and password) and accept the terms and conditions. After successfully logging in, the device will automatically connect to the Motel One wifi for this and all future stays, meaning it will no longer be necessary to log in with this device.

As a beOne member, you can disconnect your devices from beConnected at any time via the settings under ‘Profile settings -> Account Management’. 
Afterwards, you can re-connect one or more devices at any time.

As a former beOne member, your devices will no longer automatically connect to the permanent beConnected wifi the next time you stay at Motel One and you will need to connect them to the normal wifi again

Changing your password or any other details in your beOne profile will not affect the beConnected function.

beConnected can only be used for three devices per user. If you log in with a fourth device, the device with the oldest login will be disconnected from beConnected.

The rooms at Motel One are equipped with a comfortable queen-size bed or double beds. Some Motel One rooms also have single rooms (COSY ONE or The ONE for one), which are designed for one person. The bed size here varies between 120 cm or 140 cm. Our rooms also offer a flat screen TV, free Wi-Fi, climate control (in some hotels an air cooling/heating system), a bathroom with shower/WC and a mobile workstation and armchair (not all rooms in Copenhagen have a workstation).

Motel One rooms have climate control, some an air cooling/heating system, specifically.

Yes, all Motel One bathrooms have hair dryers.

No, Motel One rooms have no telephones.

No, there are no minibars in the Motel One hotel rooms. There is however a comprehensive range of drinks and snacks in the One Lounge.

All our hotels have barrier-free rooms. Please contact the hotel by telephone to make the booking.
Guests who are dependent on an accompanying person due to a disability are charged 50% of the current daily rate for the accommodation of the accompanying person. 

The king-size bed is 180 cm x 200 cm. The queen-size bed is 160 cm x 200 cm.

Yes, please mention that you will be bringing your dog when you make your booking. We charge a fee of EUR 15 per pet and per night in all countries besides Switzerland (CHF 25), UK (GBP 15), Poland (40 PLN), Czech Republic (CZK 250) and Denmark (200 DKK).

For non-guaranteed bookings, you can simply pay when you check in: in cash, by credit card or EC card, or by Google Pay or Apple Pay.
For online bookings where payment is part of the booking process, you can choose between paying by credit card, PayPal, Google Pay or Apple Pay.

At Motel One, you pay the full amount of your stay when checking in.

No, the credit card will be checked and serve as guarantee for your booking. The stay will then be paid for on your arrival in the hotel.

Yes, you can easily make non-guaranteed bookings without a credit card. Your room will however only be kept for you up to 18.00 on the day of travel.

You will need a credit card in order to make a guaranteed booking with Motel One via Motel-One.com or by telephone.

Motel One accepts American Express, Visa, Master Card or Diner’s Club. You can of course also pay with an EC card or naturally, cash when checking in.

Your reservation or booking you can modify or cancel here

Non-guaranteed reservations will lapse after 6:00 pm on the arrival date. They do not need to be cancelled. Reservations guaranteed with a credit card may be cancelled up to 6:00 pm on the arrival date. For later cancellations we charge 90% of the total price of your booking. For bookings during event and trade fair periods, a cancellation term of 14 days before the arrival date applies (6:00 pm).

With online check-in, you can easily check in at the hotel two days before your arrival using the beOne app or via your beOne profile on the website. Then all you have to do when you arrive is pick up your key card at reception. In some hotels, you can even go straight to your room thanks to mobile keys.

Online check-in is available exclusively for beOne members. In addition, the booking must have been made through the Motel One website or the beOne app.

You can check in online from two days before your arrival. You will receive an email or push notification as soon as the service is available.

It is currently not possible to add additional services during online check-in. You can easily book your breakfast at reception after arriving at the hotel.

At this time, only the principal traveller can check in online for the first room of the booking. For all other rooms, guests must check in at reception upon arrival.

After successfully checking in online, all you need to do is collect your room key at the reception desk on arrival at the hotel. For some hotels, the mobile key option is also available in the beOne app. You will be able to see what options are available at your hotel after successfully checking in.

As the credit card is used for identity verification, it is mandatory for online check-in. In addition, any outstanding invoice items will be paid during online check-in using the credit card indicated.

If you do not have a credit card, you can still check in at reception in the usual way.

If there are outstanding invoice items to be paid during online check-in, the following payment methods are available:

- Visa

- Mastercard

- Diners Club

Changing the reason for your trip may affect the price of your stay due to taxes and charges.

No, check-out is automatic as usual at Motel One.

After payment, your invoice will be sent by email to the email address entered in the booking and can be viewed at any time in your beOne profile.

You will receive your mobile key on the day of arrival, subject to the availability of your room and no later than 3 pm. As soon as the room is ready for you, you will receive a push notification from the beOne app.

The mobile key is only available in the beOne app.

Check if you have Bluetooth enabled on your smartphone. If the mobile key still does not work, you can always pick up a physical key card for your room at the reception desk at any time.

You can pick up a physical key card for your room at reception at any time. Our reception is available 24 hours a day.

You can use any credit card-format card to activate the power in your room.

No, only the main traveller can use the mobile key in the beOne app.

The mobile key can only be used for beOne bookings. After you have completed the online check-in, including an identity check, you will receive your mobile key in the beOne app. You can use it like a conventional key card to open the door lock. To do so, make sure have Bluetooth and location sharing enabled for the beOne app on your mobile phone.

At the time of writing (07/2024), the mobile key is available for use at the following locations:

Motel One Stuttgart-Hauptbahnhof

Motel One Hanover-Oper

The Cloud One Nuremberg-Hauptbahnhof

The Cloud One Hamburg-Kontorhaus

Motel One Hamburg-Fleetinsel

Motel One Bonn-Hauptbahnhof

Motel One Cologne-Messe

Motel One Mannheim

Motel One Würzburg

Motel One Ulm

Motel One Dublin

Motel One Aachen

Motel One Graz

Motel One Linz-Hauptplatz

Motel One Innsbruck

Motel One Rotterdam

Motel One Karlsruhe

We are working towards offering you this service across all our sites soon.