How can I make a booking at Motel One?

You can reach Motel One via Motel-One.com or directly by telephone in the respective hotel.

Can I also book on motel-one.com without a credit card?

Yes, you can easily make non-guaranteed bookings without a credit card. Your room will however only be kept for you up to 18.00 on the day of travel.

When will I need a credit card to make a booking?

You will need a credit card in order to make a guaranteed booking with Motel One (via Motel-One.com or by telephone) and during trade fair and event times.

How can I redeem my gift voucher?

Please present your gift voucher for redemption at check-in at the booked hotel or at the bar for food and beverage services. Vouchers cannot be redeemed during the booking process.

How long are gift vouchers valid?

Vouchers are valid for three years from the time they are issued.

How can I make group reservations?

For group reservations, please contact the respective hotel directly. For group bookings for several hotels, please also contact one of your required Motel One hotels.

How many rooms can I book at once on motel-one.com?

You can book up to 10 rooms at once via motel-one.com.

What kinds of reservation are possible at motel-one.com?

You can make both guaranteed and non-guaranteed reservations. With non-guaranteed reservations, your room will be kept up to 18.00 on the arrival date, with guaranteed bookings, we will also keep your room free for you in the event of later arrivals.

Is my booking on motel-one.com safe?

Yes, your booking is safe – in particular, your credit card information and other personal details. We will guarantee this via a secure https server; all booking information will be SSL encrypted and will take place in a safe environment.

From when can bookings be made at new Motel One hotels? How can I make bookings for these?

Bookings can be made on Motel-One.com for all new openings as far as reservations can be accepted. This is normally approximately three-to-four months before the hotel has opened.

What are the reception staffing hours at Motel One?

This depends on the hotel – most Motel One hotels offer 24-hour reception, in all other Motel One hotels, reception is manned from 06.00 to 24.00.

From what time can I check in on the arrival date?

You can check in from 15.00 on the arrival date.

By what time should I leave the room on the day of departure?

You can check out up to 12.00 on the day of departure.

What rates does Motel One offer?

Motel One offers the Standard Rate and the beOne Rate. With the beOne Rate, beOne Members can save 10% compared to the Standard Rate. Companies can also conclude a contract with Motel One to benefit from the Corporate Rate.

What supplement will I pay for a second person in the room?

The second person does not pay a surcharge.

What does it cost to park at Motel One?

There is no uniform price for parking services at Motel One. Parking is sometimes also free. Information on this is available on the respective hotel information page on Motel-One.com.

What does breakfast cost at Motel One?

The breakfast buffet costs: Germany, Austria: 17,90 EUR Belgium: 17,90 EUR France: 16,90 EUR Netherlands: 17,50 EUR Spain: 15,50 EUR Czech Republic: 325 CZK UK (excl. London): 14,50 GBP London: 15,90 GBP Dublin: 16,90 EUR Switzerland: 19,90 CHF Poland: 60,00 PLN Denmark: 165,00 KRChildren from 0-6 years eat breakfast free of charge. Children from 7-12 years pay half price.

How should I book if I am travelling with children?

Please get in touch with the hotel in question directly via phone or email if booking with children or get in touch via our contact form

What does an overnight stay cost for children?

One child up to and including 6 years stays free of charge in the parents' room, with breakfast also included.One child aged between 7 and 12 years old also stays free of charge in the parents' room. * These children receive breakfast at half price. *Please note that this regulation mainly applies to our hotels in Germany. For stays abroad, please contact the hotel directly, also if you have any questions. Depending on the hotel, families with two or more children can enjoy special conditions. Please contact the relevant hotel for more information on the availability of family rooms.Motel One offering family rooms: Berlin-Hauptbahnhof Berlin-Ku’damm Berlin-Tiergarten Dresden-Palaisplatz Edinburgh-Princes Edinburgh-Royal Essen Freiburg Hamburg am Michel Hamburg-Alster Hamburg-Altona Hamburg-Fleetinsel Hannover-Oper Cologne-Messe Leipzig-Augustusplatz Leipzig-Post Magdeburg Manchester-Piccadilly Manchester-Royal Exchange Mannheim Munich-Parkstadt Schwabing Munich-Westend Nuremberg-Hauptbahnhof Nuremberg-Plärrer Ulm Warsaw-Chopin Vienna-Hauptbahnhof Wiesbaden Zurich

When is breakfast served?

Mon – Fri: 6 am – 10 am Sat, Sun, public holidays: 7 – 11 am. For exceptions to these regulations (e.g. Motel One Paris-Porte Dorée, Barcelona-Ciutadella, Copenhagen) please also check the information for the specific Motel One of your choice on the resepective hotel website under "Useful Information“.

beOne is the free membership programme from Motel One and The Cloud One Hotels and offers the following benefits: - beOne Rate (save 10%, night after night) - beOne Deal (save up to 30% with new offers all the time) - Welcome Water (one free water per stay) - beOne App (bookings, recommendations and inspiration all in one place) - Quick Check-in (check in online before arrival and save time) - Mobile Key (simply use your smartphone as your room key, only in hotels with the necessary technical requirements) - Sleep-in Sunday (check out at 3 pm on Sundays, subject to availability) - Last Room (exclusively here – secure the last available room)

How can I register for beOne?

There are various ways of registering for beOne: - Register on the websites https://booking.motel-one.com/en/register or https://booking.the-cloud-one.com/en/register - During the booking process (‘Book & Join’) in the ‘Enter your details’ step - Register in the beOne App When registering, you only need to enter your email address and your first and last name. After registering, you will receive an email that you can use to verify your email address. Simply click on the link in the email to complete the registration process.

Does beOne cost anything?

The beOne membership programme is completely free of charge.

Can I collect points with beOne?

We want to offer you added value right away and reward you as soon as you register with beOne. A points system would mean that you would have to collect a certain number of points before gaining any benefits. Instead, beOne offers a simple, transparent programme that rewards you directly.

Are the more benefits as a beOne member if I stay at Motel One more frequently?

We offer you a transparent and simple membership programme where your benefits do not depend on the number of bookings you make. At Motel One, you get exclusive benefits every time you book through beOne.

How do you make a booking through beOne?

Simply register at www.motel-one.com, the-cloud-one.com or in the beOne App, book your desired stay and benefit from the beOne Rate.

Where can I find my membership number?

There are no membership numbers for our beOne membership programme. As soon as you log into our website with your email address and password, you can make a booking using your beOne account. You cannot save your membership with third-party providers or travel portals.

Do I get the beOne benefits even if I book by phone/email/directly at the hotel?

The beOne benefits are only granted in exceptional cases when booking by phone or email, e.g. if a booking via the website or app is not possible.

How do I get the beOne Rate?

By registering as a beOne Member and making a booking via the website (www.motel-one.com & the-cloud-one.com) or the beOne App.

When do I receive the Welcome Water?

When you check in at reception, you’ll receive either your Welcome Water directly or a voucher with your name and date of your stay which you can redeem at the bar.

How can I use ‘Sleep-in Sunday’?

If you are leaving on a Sunday, you can use the late check-out up to 3 pm (subject to availability) as long as the booking was made through beOne. Our team will ask you at check-in whether you would like to check out late. You can also ask our employees directly.

How can I change my newsletter settings?

Please log into beOne via www.motel-one.com or the-cloud-one.com and click on ‘beOne profile’. Under the ‘Contact details’ tab, untick the box for the free newsletter. To apply the change, please click on the ‘Save’ button.

How can I change my password?

After registering with beOne, you can change your password through their ‘beOne profile’.

Where can I view my bookings?

After registering with beOne, you can view your online bookings under ‘My reservations’.

Where can I view and change my personal details and credit card details?

Simply log into www.motel-one.com, the-cloud-one.com or the beOne App and click on ‘beOne Profile’. You will see your details and can change them or add new ones. Under ‘Payment details’, you can save or change your credit card details. If you have already saved a credit card, delete it first and save the process before saving a new one. Note: only one credit card can be saved in your profile at a time.

Can I de-register from beOne?

If you no longer wish to take advantage of the attractive beOne benefits, you can delete your profile under ‘Access management’ in your beOne profile.

How is a Motel One room furnished?

The rooms at Motel One are equipped with a comfortable queen-size bed or double beds. Some Motel One rooms also have single rooms (COSY ONE or The ONE for one), which are designed for one person. The bed size here varies between 120 cm or 140 cm. Our rooms also offer a flat screen TV, free Wi-Fi, climate control (in some hotels an air cooling/heating system), a bathroom with shower/WC and a mobile workstation and armchair (not all rooms in Copenhagen have a workstation). In our COSY ONE rooms, some features may not be available due to the room's size.

Do Motel One rooms have climate control?

Motel One rooms have a central air circulation system with seasonal temperature control (heating or cooling).

Are there hair dryers in the room?

Yes, all Motel One bathrooms have hair dryers.

Are there telephones in the rooms?

No, Motel One rooms have no telephones.

Are there minibars in the rooms?

No, there are no minibars in the Motel One hotel rooms. There is however a comprehensive range of drinks and snacks in the One Lounge.

Are there barrier-free rooms at Motel One? How can I make bookings for these?

All our hotels have barrier-free rooms - except for Motel One Copenhagen. Please contact the hotel directly by telephone to make a booking or for more detailed information.Guests who are dependent on an accompanying person due to a disability are charged 50% of the current daily rate for the accommodation of the accompanying person.

What is the difference between a king-size bed and a queen-size bed (size)?

The king-size bed is 180 cm x 200 cm. The queen-size bed is 160 cm x 200 cm.

Yes, please mention that you will be bringing your dog when you make your booking. We charge a fee of EUR 15 per pet and per night in all countries besides Switzerland (CHF 25), UK (GBP 15), Poland (40 PLN), Czech Republic (CZK 250) and Denmark (200 DKK). This does not apply to guide dogs for the blind or deaf and other comparable service dogs. These may be brought without charge and accompany the guest at any time.

How can I pay at Motel One?

For non-guaranteed bookings, you can simply pay when you check in: in cash, by credit card or EC card, or by Google Pay or Apple Pay. For online bookings where payment is part of the booking process, you can choose between paying by credit card, PayPal, Google Pay or Apple Pay.

When do I pay my hotel bill?

At Motel One, you pay the full amount of your stay when checking in.

Will the credit card that I use for the online booking be charged automatically?

No, the credit card will be checked and serve as guarantee for your booking. The stay will then be paid for on your arrival in the hotel.

When will I need a credit card to make a booking?

You will need a credit card in order to make a guaranteed booking with Motel One via Motel-One.com or by telephone.

With which credit cards can I pay at Motel One in the hotel?

Motel One accepts American Express, Visa, Master Card or Diner’s Club. You can of course also pay with an EC card or naturally, cash when checking in.

How can i modify or cancel my booking?

Your reservation or booking you can modify or cancel here

What are the cancellation conditions at Motel One?

Non-guaranteed reservations will lapse after 6:00 pm on the arrival date. They do not need to be cancelled. Reservations guaranteed with a credit card may be cancelled up to 6:00 pm on the arrival date. For later cancellations we charge 90% of the total price of your booking. For bookings during event and trade fair periods, a cancellation term of 14 days before the arrival date applies (6:00 pm).

Frequently Asked Questions

Booking

Rates

beOne

Amenities

Paying

Modify & Change Booking

Quick Check-in

Didn't find an answer to your question? We’re happy to help:

Frequently Asked Questions

Booking

How can I make a booking at Motel One?How can I make a booking at Motel One?How can I make a booking at Motel One?

Can I also book on motel-one.com without a credit card?Can I also book on motel-one.com without a credit card?Can I also book on motel-one.com without a credit card?

When will I need a credit card to make a booking?When will I need a credit card to make a booking?When will I need a credit card to make a booking?

How can I redeem my gift voucher?How can I redeem my gift voucher?How can I redeem my gift voucher?

How long are gift vouchers valid?How long are gift vouchers valid?How long are gift vouchers valid?

How can I make group reservations?How can I make group reservations?How can I make group reservations?

How many rooms can I book at once on motel-one.com?How many rooms can I book at once on motel-one.com?How many rooms can I book at once on motel-one.com?

What kinds of reservation are possible at motel-one.com?What kinds of reservation are possible at motel-one.com?What kinds of reservation are possible at motel-one.com?

Is my booking on motel-one.com safe?Is my booking on motel-one.com safe?Is my booking on motel-one.com safe?

From when can bookings be made at new Motel One hotels? How can I make bookings for these?From when can bookings be made at new Motel One hotels? How can I make bookings for these?From when can bookings be made at new Motel One hotels? How can I make bookings for these?

What are the reception staffing hours at Motel One?What are the reception staffing hours at Motel One?What are the reception staffing hours at Motel One?

From what time can I check in on the arrival date?From what time can I check in on the arrival date?From what time can I check in on the arrival date?

By what time should I leave the room on the day of departure?By what time should I leave the room on the day of departure?By what time should I leave the room on the day of departure?

Rates

What rates does Motel One offer?What rates does Motel One offer?What rates does Motel One offer?

What supplement will I pay for a second person in the room?What supplement will I pay for a second person in the room?What supplement will I pay for a second person in the room?

What does it cost to park at Motel One?What does it cost to park at Motel One?What does it cost to park at Motel One?

What does breakfast cost at Motel One?What does breakfast cost at Motel One?What does breakfast cost at Motel One?

How should I book if I am travelling with children?How should I book if I am travelling with children?How should I book if I am travelling with children?

What does an overnight stay cost for children?What does an overnight stay cost for children?What does an overnight stay cost for children?

When is breakfast served?When is breakfast served?When is breakfast served?

beOne

What is beOne?What is beOne?What is beOne?

How can I register for beOne?How can I register for beOne?How can I register for beOne?

Does beOne cost anything?Does beOne cost anything?Does beOne cost anything?

Can I collect points with beOne?Can I collect points with beOne?Can I collect points with beOne?

Are the more benefits as a beOne member if I stay at Motel One more frequently?Are the more benefits as a beOne member if I stay at Motel One more frequently?Are the more benefits as a beOne member if I stay at Motel One more frequently?

How do you make a booking through beOne?How do you make a booking through beOne?How do you make a booking through beOne?

Where can I find my membership number?Where can I find my membership number?Where can I find my membership number?

Do I get the beOne benefits even if I book by phone/email/directly at the hotel?Do I get the beOne benefits even if I book by phone/email/directly at the hotel?Do I get the beOne benefits even if I book by phone/email/directly at the hotel?

How do I get the beOne Rate?How do I get the beOne Rate?How do I get the beOne Rate?

When do I receive the Welcome Water?When do I receive the Welcome Water?When do I receive the Welcome Water?

How can I use ‘Sleep-in Sunday’?How can I use ‘Sleep-in Sunday’?How can I use ‘Sleep-in Sunday’?

How can I change my newsletter settings?How can I change my newsletter settings?How can I change my newsletter settings?

How can I change my password?How can I change my password?How can I change my password?

Where can I view my bookings?Where can I view my bookings?Where can I view my bookings?

Where can I view and change my personal details and credit card details?Where can I view and change my personal details and credit card details?Where can I view and change my personal details and credit card details?

Can I de-register from beOne?Can I de-register from beOne?Can I de-register from beOne?

Amenities

How is a Motel One room furnished?How is a Motel One room furnished?How is a Motel One room furnished?

Do Motel One rooms have climate control?Do Motel One rooms have climate control?Do Motel One rooms have climate control?

Are there hair dryers in the room?Are there hair dryers in the room?Are there hair dryers in the room?

Are there telephones in the rooms?Are there telephones in the rooms?Are there telephones in the rooms?

Are there minibars in the rooms?Are there minibars in the rooms?Are there minibars in the rooms?

Are there barrier-free rooms at Motel One? How can I make bookings for these?Are there barrier-free rooms at Motel One? How can I make bookings for these?Are there barrier-free rooms at Motel One? How can I make bookings for these?

What is the difference between a king-size bed and a queen-size bed (size)?What is the difference between a king-size bed and a queen-size bed (size)?What is the difference between a king-size bed and a queen-size bed (size)?

Do you allow dogs?Do you allow dogs?Do you allow dogs?

Paying

How can I pay at Motel One?How can I pay at Motel One?How can I pay at Motel One?

When do I pay my hotel bill?When do I pay my hotel bill?When do I pay my hotel bill?

Will the credit card that I use for the online booking be charged automatically?Will the credit card that I use for the online booking be charged automatically?Will the credit card that I use for the online booking be charged automatically?

Can I also book on motel-one.com without a credit card?Can I also book on motel-one.com without a credit card?Can I also book on motel-one.com without a credit card?

When will I need a credit card to make a booking?When will I need a credit card to make a booking?When will I need a credit card to make a booking?

With which credit cards can I pay at Motel One in the hotel?With which credit cards can I pay at Motel One in the hotel?With which credit cards can I pay at Motel One in the hotel?

Modify & Change Booking

How can i modify or cancel my booking?How can i modify or cancel my booking?How can i modify or cancel my booking?

What are the cancellation conditions at Motel One?What are the cancellation conditions at Motel One?What are the cancellation conditions at Motel One?

Quick Check-in

What does Quick Check-in mean? What are the advantages?What does Quick Check-in mean? What are the advantages?What does Quick Check-in mean? What are the advantages?

What do I need for the Quick Check-in?What do I need for the Quick Check-in?What do I need for the Quick Check-in?

How many days before arrival is Quick Check-in available?How many days before arrival is Quick Check-in available?How many days before arrival is Quick Check-in available?

Can I add breakfast to my booking at Quick Check-in?Can I add breakfast to my booking at Quick Check-in?Can I add breakfast to my booking at Quick Check-in?

I have booked several rooms. Can I check in online for all of them?I have booked several rooms. Can I check in online for all of them?I have booked several rooms. Can I check in online for all of them?

How do I get my room key after Quick Check-in?How do I get my room key after Quick Check-in?How do I get my room key after Quick Check-in?

Why do I need to provide my credit card details? What can I do if I don’t have a credit card?Why do I need to provide my credit card details? What can I do if I don’t have a credit card?Why do I need to provide my credit card details? What can I do if I don’t have a credit card?

What payment options are available at Quick Check-in?What payment options are available at Quick Check-in?What payment options are available at Quick Check-in?

Do I need to consider anything in particular when checking out if I have used Quick Check-in?Do I need to consider anything in particular when checking out if I have used Quick Check-in?Do I need to consider anything in particular when checking out if I have used Quick Check-in?

How do I receive my bill if I have checked in online?How do I receive my bill if I have checked in online?How do I receive my bill if I have checked in online?

When is the mobile key available?When is the mobile key available?When is the mobile key available?

Where is the mobile key available?Where is the mobile key available?Where is the mobile key available?

My mobile key is not working. What should I do?My mobile key is not working. What should I do?My mobile key is not working. What should I do?

What can I do if my phone’s battery is dead or if I have lost my phone?What can I do if my phone’s battery is dead or if I have lost my phone?What can I do if my phone’s battery is dead or if I have lost my phone?

How can I turn on the power in my room without a key card?How can I turn on the power in my room without a key card?How can I turn on the power in my room without a key card?

Can other guests who are sharing the same room use the mobile key?Can other guests who are sharing the same room use the mobile key?Can other guests who are sharing the same room use the mobile key?

How does the mobile key work?How does the mobile key work?How does the mobile key work?

In which hotels is the mobile key available?In which hotels is the mobile key available?In which hotels is the mobile key available?

Didn't find an answer to your question? We’re happy to help: