Cookie Notice

Globus in der One Lounge Motel One Frankfurt-Airport

Version dated 04/2026

This cookie notice supplements the Motel One privacy policy. We use cookies (i.e. text files) or web beacons (i.e. graphics files), which are stored on the user’s device. These files are used to collect certain user-specific settings and technical information that can be used to identify users. This information shows us when and how our websites www.motel-one.com and www.the-cloud-one.com (‘websites’) are used by users and enables us to continuously improve them. We also use tracking and analysis tools to ensure the ongoing optimisation and needs-based design of our websites.

Tracking also enables us to collect statistics regarding the use of our websites, which helps us to enhance our online presence using the resulting findings. Various types of cookies and tracking/analysis tools are used. Cookies can be used by Motel One itself or by other third-party providers.

For cookies from third-party providers (such as Google Maps), the provider in question may also incorporate cookies and analysis tools into the websites of Motel One. Motel One has no influence over the cookies or tools used by the third-party provider. By giving your consent, you authorise the third-party provider to use cookies and process data. This may result in data being transmitted outside the EU/EEA, for example to the USA. It may not be possible to guarantee that these countries afford a level of data protection comparable to that ensured by the GDPR. If you do not agree to this, you can revoke your one-off consent to technically unnecessary cookies by unticking the box at any time. This shall not affect the legality of the data processing that occurs until your consent is withdrawn.

A. Chatbot and live chat

Our website offers you the option to use the chat feature to contact us regarding a hotel booking. This is a live chat tool. By using this chat feature, you are automatically using the services of DialogShift GmbH, Rheinsberger Strasse 76/77, 10115 Berlin, Germany. Personal data that you enter in the chat window is transmitted to DialogShift GmbH and stored.

I. Type and purpose of data processing

We use this personal data to effectively and directly assist our customers and prospective customers.

In addition to the personal data that you disclose during the chat, the following personal data is collected when you use the chat tool:

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IP address;
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If necessary, personal data from the chat record, such as name, contact details and other information.

If you enter personal data in the chat window (e.g. name, address, email address, booking number), your personal data will be processed using artificial intelligence.

DialogShift also uses performance cookies for statistical purposes. These will process your IP address.

II. Particular risks when using artificial intelligence

When using the chat tool, data is processed using artificial intelligence (AI) to a limited extent. The tool is designed to autonomously answer your questions before you are handed over to a member of staff. Information is entered into the system as input, processed using algorithms and then displayed as output.

Often, the data protection principle of transparency in accordance with Article 5(1)(a) GDPR, which requires the transparent processing of personal data, is not respected due to the machine learning functionality of AI systems. This is because AI-based systems continually modify and optimise their weightings and use the data entered for their ongoing development. In addition, it cannot be entirely ruled out that personal data will be transferred to third countries, e.g. the USA, due to this lack of data processing transparency.

DialogShift GmbH undertakes to use your data solely for the purpose of facilitating the chat. When providing artificial intelligence, DialogShift relies on service providers that use servers within the EU. There are no plans to transfer data to third countries. Nevertheless, a residual risk cannot currently be eliminated with regard to the lack of data processing transparency and transfers to a third country when using AI.

If you are not prepared to accept the risks described, you should refrain from using the chat tool.

III. Legal basis

When using the chat tool, data is processed on the basis of your consent in accordance with Article 6(1)(a) GDPR. We use the personal data you may provide to effectively and directly assist our customers and prospective customers. You grant your consent by ticking the box in the chat window. You can withdraw your consent at any time by unticking the box. This shall not affect the legality of the data processing that occurs until your consent is withdrawn.

If DialogShift collects personal data for statistical purposes using performance cookies, the data is processed on the basis of your consent in the cookie banner in accordance with Article 6(1)(a) GDPR as a result of you ticking the box and/or agreeing to the use of cookies in general. You can withdraw your consent at any time by unticking the box. This shall not affect the legality of the data processing that occurs until your consent is withdrawn.

You can also prevent the storage of cookies by configuring your browser settings accordingly. If you do this, you may not be able to fully use the live chat feature or other website features. DialogShift will not share this personal data with third parties. The data will be used by DialogShift exclusively for the purposes of protection and internal statistics.

The purpose and scope of data collection and the further processing and use of the personal data by DialogShift, as well as the relevant rights and setting options to protect privacy, can be found in the DialogShift GmbH privacy policy: https://www.dialogshift.com/data-privacy

IV. Duration of storage

Personal data is stored for the time required to fulfil the purpose for which it was collected. This purpose is generally fulfilled as soon as the chat session is terminated, but your personal data will be deleted within 90 days at the latest. We also delete your personal data when you withdraw your consent or object to the processing of personal data. A statutory retention period may prevent deletion.

V. Categories of data recipients

When data is processed by service providers, the personal data is passed on to the service provider. DialogShift acts on behalf of Motel One to ensure that consent is collected and documented in accordance with data protection regulations. DialogShift thereby functions as a contractual processor in accordance with Article 28 GDPR. For this purpose, we have concluded a contractual processing contract with our service provider in accordance with the requirements of the GDPR. Your personal data will only be processed in accordance with our instructions.

VI. Place of processing and transfer to third countries

There are no plans to transfer your personal data to a third country outside the EU and the European Economic Area. In addition, we will not transfer your personal data to an international organisation. When providing artificial intelligence, DialogShift relies on service providers that use servers within the EU. Nevertheless, it cannot be entirely ruled out that personal data will be transferred to third countries, e.g. the USA, due to the data being processed using AI.

VII. Automated data processing

There is no automated data processing within the context of Articles 13 and 22 GDPR. Automated processing takes place to the extent described using AI.

B. Essential cookies

This technology is necessary in order to activate the core functionality of the websites. The key services cannot be provided without essential cookies. The user cannot deactivate essential cookies.

Usercentrics consent management platform

Usercentrics is a consent management platform via which the declaration of consent of the user to data processing is obtained, administrated and documented in accordance with data protection regulations.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookie set by:

Usercentrics GmbH, Rosental 4, 80331 Munich, Germany

3) Purposes of data processing

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Compliance with legal obligations
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Consent storage

4) Technology used

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Cookies
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Local storage

5) Data attributes

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Consent ‘Yes’ or ‘No’
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Log file data (anonymised IP)

6) Data collected

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Date and time of the visit
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Device information
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Browser information
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Anonymised IP address
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Opt-in and opt-out data

7) Legal basis

The legal basis for the processing of personal data is the legitimate interest of Motel One in maintaining its websites pursuant to Article 6(1)(f) GDPR, as well as obtaining users’ consent in a legally sound and documented manner pursuant to Section 25 TTDSG.

8) Categories of data recipients

When a cookie is set by service providers, the personal data is passed on to the service provider. Usercentrics acts on behalf of Motel One to ensure that consent is collected and documented in accordance with data protection regulations.
Usercentrics thereby functions as a contractual processor in accordance with Article 28 GDPR. For this purpose, we have concluded a contractual processing contract with our service provider in accordance with the requirements of the GDPR. Your personal data will only be processed in accordance with our instructions.

9) Place of processing

European Union.

10) Storage period

The information stored by Usercentrics is erased after seven days at the latest.

You can find more information about Usercentrics at: https://usercentrics.com/privacy-policy/

C. Technical cookies

Technical cookies facilitate navigation on our websites and the use of essential features. Using technical cookies ensures that, for example, after logging in with a user name and password, the user remains logged in during their visit to the site. Additionally, technical cookies make it possible to retain user-specific configurations and settings (e.g. language settings).

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookie set by:

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

3) Purposes of data processing

To support the fundamental functions of our websites

4) Technology used

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Cookies
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Pixel

5) Data collected

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Basket ID
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Session ID
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Language preferences
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Account authentication information
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Log-in status information

6) Legal basis

The legal basis for the processing of personal data is the legitimate interest of Motel One in maintaining its websites pursuant to Article 6(1)(f) GDPR.

7) Categories of data recipients

Motel One uses the following service providers to process personal data using technical cookies:

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Computop Wirtschaftsinformatik GmbH
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Emarsys eMarketing Systems GmbH

They act as the contractual processor in accordance with Article 28 GDPR. For this purpose, we have concluded a contractual processing agreement with our service providers in accordance with the requirements of the GDPR. Your personal data will only be processed in accordance with our instructions.

8) Place of processing

Germany, European Union.

9) Storage period

You can find more information at: https://www.motel-one.com/en/data-privacy/ or http://www.the-cloud-one.com/en/data-privacy/

D. Functional cookies

These cookies are necessary in order to activate the enhanced functionality of the websites. If these cookies are not active, certain features of our websites will not be available.

Search history (search request)

This cookie makes it easier to enter search strings by pre-filling the search box with the information from your last search.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookie set by:

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

3) Purposes of data processing

To improve user-friendliness

4) Technology used

5) Data collected

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Dates of arrival and departure
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Purpose of trip
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Number of travellers

6) Legal basis

Pursuant to Article 6(1)(a) GDPR, the legal basis for the above processing of data is your consent, which you have granted us either through the banner on the website or by ticking a box further up. You can withdraw your consent at any time by unticking the box. This shall not affect the legality of the data processing that occurs until your consent is withdrawn.

7) Categories of data recipients

Your personal data will not be passed onto third parties.

8) Place of processing

Germany.

9) Storage period

Your personal data is erased or blocked as soon as the purpose for which it was stored has been achieved. Data can only be stored beyond this point if provided for by European or national laws, regulations or other ordinance. If data is processed on the basis of your consent, we will erase your personal data once you have withdrawn this consent.

You can find more information at: https://www.motel-one.com/en/data-privacy/ or http://www.the-cloud-one.com/en/data-privacy/

E. Analysis and tracking cookies

Tracking and analysis tools are used to ensure the ongoing optimisation and needs-based design of our websites. Tracking also enables us to collect statistics regarding the use of our websites, which helps us to enhance our online presence using the resulting findings.

I. Google Analytics, Google BigQuery and Google Consent

Google Analytics is a web analytics service. Google Analytics enables the controller to analyse user behaviour and create customer segments and profiles by using other Google services, such as Google Firebase and the Google Tag Manager.

Google BigQuery is a data management service. Through the use of the Google Cloud infrastructure, Google BigQuery enables the controller to store and manage the data collected. Raw data (GA4 tracking data) is exported in the form of tables that contain user IDs, which are assigned by Google Analytics and Google Firebase.

The basic technical setting of consent mode determines whether you have consented to the use of individual Google marketing cookies. If you have given your consent, only those Google marking cookies to which you have explicitly agreed will be enabled.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookies set by

Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin, D02 R296, Ireland

3) Purposes of data processing

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Marketing/remarketing
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Advertising
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Web analytics
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Analysis of website use in order to optimise the website and adapt its design to meet user requirements
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Reports on website activity
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Cross-device tracking in order to optimise the website and adapt its design to meet user requirements
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Data storage
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Personalised adverts
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Conversion tracking to determine the success of advertising
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Creation of data models to determine the success of advertising
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Reach measurement
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Analysis of the transaction data

4) Technology used

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Cookies
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Pixel tags
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Cross-device tracking with deterministic linking (makes it possible to evaluate the use of online services with various electronic devices by the same person after they have logged in)

5) Data attributes

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IP address (anonymised)
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User and log-in ID (pseudonymised)
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Browser information (browser type, referrer/exit pages, the files displayed on our website, operating system, date/time stamp and/or clickstream data)
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Usage data (views, clicks, duration of use, frequency of use)

6) Data collected

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IP address
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User and log-in ID
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Date and time of the visit
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Usage data
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Click path
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App updates
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Browser information
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Device information
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JavaScript support
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Pages visited
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Referrer URL
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Downloads
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Flash version
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Location information
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Purchasing activities
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Widget interactions
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Online identifiers: GCLID (Google Ads Click Identifier), DCLID (DoubleClick Click Identifier), User ID, AUID (Advertiser ID)
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App Instance ID
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Approval status
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Aggregated ad clicks and conversions
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Country level location
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Device type
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Browser type
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Time of day

7) Legal basis

8) Categories of data recipients

When a cookie is set by service providers, the personal data is passed on to the service provider. Google Analytics acts on behalf of Motel One for marketing and publicity purposes, for example. Google thereby functions as a contractual processor in accordance with Article 28 GDPR. For this purpose, we have concluded a contractual processing contract with our service provider in accordance with the requirements of the GDPR. Your personal data will only be processed in accordance with our instructions.

Google processes your data within the context of ‘Google consent’ as an independent controller in line with the GDPR.

You can find more information at: How Google retains the data we collect – privacy policy and terms of use – Google https://safety.google/privacy/privacy-controls/

Click here to read the privacy policy of the processor. https://policies.google.com/privacy?hl=en

Cookie policy URL https://policies.google.com/technologies/cookies?hl=en

9) Place of processing

European Union, United States of America.

As part of this, personal data is transmitted to a third country (outside the EU/EEA). Google LLC (USA) is registered within the EU-US Data Privacy Framework; this means that transmission to third countries occurs on the basis of EU Commission’s adequacy decision under Article 45(1) GDPR.

10) Storage period

The data collected is erased after 36 months. The data storage location is Frankfurt am Main, Germany.

The information stored by Google is managed in your Google account, for example, where you can also delete the data yourself.

You can find more information at: https://safety.google/privacy/privacy-controls/

Click here to read the privacy policy of the processor. https://policies.google.com/privacy?hl=en

Cookie policy URL https://policies.google.com/technologies/cookies?hl=en

II. Google TagManager

This is a tag management system for managing JavaScript and HTML tags which are used to implement tracking and analysis tools (such as Google Analytics). Using tracking and analysis tools, the controller can analyse the behaviour of users and generate customer segments and profiles. No data is stored in Google Tag Manager itself. Google Tag Manager is merely used to transmit data to other data processing systems, such as Google Analytics, which will process your IP address.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookie set by:

Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

3) Purposes of data processing

Management of website tags

4) Data collected

Tag Manager processes your IP address. Apart from that, Google Tag Manager can only activate other tags which might collect and process personal data.

5) Legal basis

6) Categories of data recipients

When a cookie is set by service providers, the personal data is passed on to the service provider. Google acts on behalf of Motel One to pursue marketing and publicity purposes, for example. Google thereby functions as a contractual processor in accordance with Article 28 GDPR. For this purpose, we have concluded a contractual processing contract with our service provider in accordance with the requirements of the GDPR. Your personal data will only be processed in accordance with our instructions.

7) Place of processing

European Union, United States of America. As part of this, personal data is transmitted to a third country (outside the EU/EEA). Google LLC (USA) is registered within the EU-US Data Privacy Framework; this means that transmission to third countries occurs on the basis of EU Commission’s adequacy decision under Article 45(1) GDPR.

8) Storage period

The information stored by Google is managed in your Google account, for example, where you can also delete the data yourself.

You can find more information at: https://safety.google/privacy/privacy-controls/

Click here to read the privacy policy of the processor. https://policies.google.com/privacy?hl=en

Cookie policy URL https://policies.google.com/technologies/cookies?hl=en

Cookie policy URL https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/

III. Google Firebase

Google Firebase is a development platform for mobile and web applications which is used to help develop apps and generate and collect analytical data. Google Firebase uses Google resources and technology such as Google Analytics. Using Google Analytics for Firebase, the controller can analyse the behaviour of users and generate customer segments and profiles.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookie set by:

Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

3) Purposes of data processing

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To develop and optimise apps
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Marketing

4) Technology used

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Cookies
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Pixel tags

5) Data attributes

User and log-in ID (pseudonymised)

6) Data collected

Device ID and time stamp

7) Legal basis

8) Categories of data recipients

9) Place of processing

10) Storage period

The information stored by Google is managed in your Google account, for example, where you can also delete the data yourself.

You can find more information at: https://safety.google/privacy/privacy-controls/

Click here to read the privacy policy of the processor. https://policies.google.com/privacy?hl=en

Cookie policy URL https://policies.google.com/technologies/cookies?hl=en

IV. Google Maps

This is an online mapping service.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookie set by

Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

3) Purposes of data processing

To display maps

4) Technology used

5) Data attributes

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Cookies
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Usage data

6) Data collected

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IP address
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Location information

7) Legal basis

8) Categories of data recipients

When the cookie is incorporated, personal data is disclosed to Google Ireland Limited. Google uses your data for its own purposes and for our purposes. In the event that data is processed jointly on our homepage, Motel One and Google are jointly controllers under Article 26 GDPR. Google and Motel One have concluded a joint controller contract pursuant to Article 26 GDPR regarding the processing of your data.

9) Place of processing

10) Storage period

The information stored by Google is managed in your Google account, for example, where you can also delete the data yourself.

You can find more information at: https://safety.google/privacy/privacy-controls/

Click here to read the privacy policy of the processor. https://policies.google.com/privacy?hl=en

Cookie policy URL https://policies.google.com/technologies/cookies?hl=en

V. behamics AG

Behamics AG is used to analyse user behaviour and customise web content.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Tracking

Processing takes place exclusively on the server side via IP addresses.

3) Purposes of data processing

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Analysis of user behaviour on websites
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Customisation of content
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Optimisation of user-friendliness

4) Technology used

Server-side log data, analytics services

5) Data attributes

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IP address
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Session ID
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User behaviour/mouse movements
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Shopping basket data
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Location data
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Information about products viewed or ordered
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User ID/device ID (anonymised)

6) Data collected

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IP address
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Session ID
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User behaviour/mouse movements
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User ID/device ID (anonymised)

7) Legal basis

Legitimate interest pursuant to Article 6(1)(f) GDPR

8) Categories of data recipients

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Behamics AG (processor)
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No third-party access to personal data

9) Place of processing

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The data is processed in the European Union and Switzerland.
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Transmission to Switzerland is based on the EU’s adequacy decision (Art. 45 GDPR).

10) Storage period

IP addresses are deleted after 30 days.

You can find more information at: https://behamics.com/gdpr-privacy-policy/?utm_source=chatgpt.com

F. Marketing cookies

This technology is used by advertisers to display adverts that are relevant to your interests.

I. Google Ads and Google Consent

Google Ads is Google’s online advertising program. We use this to display ads and measure the success of our adverts so we can improve them on an ongoing basis.

1) Data controller

Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich, Germany

2) Cookie set by:

Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

3) Purposes of data processing

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Advertising
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Marketing/remarketing
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Personalised adverts
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Web analysis
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Conversion tracking to determine the success of advertising
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Creation of data models to determine the success of advertising

4) Technology used

Cookies
Pixel tags

5) Data attributes

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User agent
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Conversions
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Usage data (clicks, views, referrer, URL visits)
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Google Ad cookie
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Potentially income
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Points of contact with advertising media

6) Data collected

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IP address
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Browser information
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Usage data
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Date and time of the visit/time of day
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Location information
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Cookie ID
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Online identifiers: GCLID (Google Ads Click Identifier), DCLID (DoubleClick Click Identifier), User ID, AUID (Advertiser ID)
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App Instance ID
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Approval status
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Aggregated ad clicks and conversions
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Device type
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Browser type

7) Legal basis

8) Categories of data recipients

When a cookie is set by Google, the personal data is passed on to Google. Google processes your data as an independent controller in line with the GDPR.

You can find more information at: How Google retains data that we collect – privacy policy and terms of use – Google

https://safety.google/privacy/privacy-controls/

Click here to read the privacy policy of the processor. https://policies.google.com/privacy?hl=en

Cookie policy URL https://policies.google.com/technologies/cookies?hl=en

9) Place of processing

European Union, United States of America.

It cannot be excluded that Google Ads may transfer data to the USA for the purpose of storage and further processing. As part of this, personal data is transmitted to a third country (outside the EU/EEA). Google LLC (USA) is registered within the EU-US Data Privacy Framework; this means that transmission to third countries occurs on the basis of EU Commission’s adequacy decision under Article 45(1) GDPR.

10) Storage period

The collected log data is anonymised