Motel One Frankfurt
6 Hotels in Frankfurt
What our guests say
Very good
Overall rating from 14,409 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.2 of 10
Room 8.7 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Friendly check-in Decent room - would like better air conditioning (not even sure the device in the corner of the room was an air conditioner - if it was, it was very old).
Tolles Hotel :)
Disappointing experience. The hotel attached a luggage tag to our suitcase but never gave us the matching receipt. When we returned, the staff asked for the receipt they had failed to provide. Only after I asked them to bring the suitcase and showed that the receipt was still attached to the luggage tag was I able to collect my luggage. One receptionist who spoke Turkish explicitly stated that he would not help us with the issue, which was particularly disappointing. In addition, despite a nearby police station, there were many homeless people around the hotel and loud shouting during the night. Poor organization and customer service overall.
Great customer service! Very clean room and kind hospitality, the room was a too warm so it was uncomfortable at night otherwise it was great
Location was great. Close to everything. Staff was friendly and welcoming. Rooms were nice and clean. Good selection at breakfast. Great wi-fi.
Easy, straight forward, well located, nice staff
The staff were helpful, room was clean and comfortable, breakfast was well presented and great quality.
Good and bad. Very clean, comfortable bed, hot water. No internet connection in my first room and had to switch. The front desk was very unhelpful with the internet problem. Initially I was told I could go to different other rooms in the hotel and do a trial to see if a new rooms internet would be better. After I went to one room and reported back that I could not access the internet, finally the front desk person said he would find a room for me where the internet worked. Additionally, the same clerk was vague about the non working air conditioning, saying “I think I heard something about it may not be working.” Why not just admit that it was not working and he did not know when it would be fixed? Frankly, the attitude from the clerk was,”I cannot really be bothered with you.” Anyway, my room was like a sauna all night and very noisy, since I had to have the windows open. Lastly, the breakfast room staff were the best, helpful, pleasant and friendly.
Rooms were small but in excellent conditions.
Very convenient location right next to the Frankfurt main station. Hotel is nice, well kept and clean. However, I was there during a hot spell and the air conditioning was not working so that I could not sleep very well due to the heat.
Great services. The personnel of the Hotel is of very high standards.
Very good AC, good sleep, very good public transport. Cleaning staff absolute nuisance, noisy conversations one day, lingering in front of the room the other day while I was having a call, then entering the room half an hour before check out despite the do not disturb sign. No sorry, wants to start conversation. Fuck off.
Excellent reception personnel, fabulous, quiet and spacious room.excellent breakfast. Excellent location.
The whole team was great, however, there was a Brazilian man who worked during breakfast service, I don't know his name but I'd like to thank him for his exceptional friendliness and welcome. He was great!
Whenever I can I stay at MOTEL ONE they are awesome
Very good location. Comfortable. Helpful bag storage.
Everything was terrible. You have to learn the people working on front office how to smile. In 4 days I never saw anyone smiling. The check in was terrible, nothing was explained well. The rooms are way too small, you can’t open the window because the construction works in front are terrible and you can’t hear anything from the noise. The breakfast is so poor, the elevators were not working 1 night but the biggest problem of the hotel are people, you just don’t feel welcomed.
- Staff at the bar is too slow unfortunately. - Staff at the breakfast is fantastic! Very friendly, eager to help,...
nice lobby and bar area, very friendly staff, room perfect for one night
The room was lovely, the only basic was there should be a phone in the room atleast for emergency And breakfast needs more hot item option, I had boiled eggs for all 3 days which is not pleasant. Rest all good
My stay was great, very friendly staff, very good cleaning services
I have not yet received the invoice I requested, as the stay was for business purposes and I need to submit the invoice to my employer. Following the stay, I completed a form on your website to request this invoice and I have still not heard from you.
Very clean and comfortable. The staff was terrific (good luck with your table tennis competitions). Our dinner and breakfast were phenomenal!!!! Thank you.
Great location. Neat and clean. We were not able to cast on the TV which should be improved.
MotelOne App for my booking
Room was great, v well laid out and used the space well. Very clean, new and comfortable. The only thing that we didn't like is that air con didn't work/was not switched on. Room felt stuffy after a hot day.
Very exciting, newly rennovated classice hotel has all the appointments of classic luxury. And only a few steps from the main train station in Frankfurt. There is a big however, though. As the hotel is next to the train station, all the seedy low-life druggies and drunks are all around the area and holler and carry on all night long.
Nice hotel, very convenient for central train station. The reception staff very friendly and staff overall very good. The 2 girls in the bar seemed to be more interested in talking to each other than on customer care. They could certainly do with some training.
The hotel location is perfect, just a few minutes from downtown. The hotel is nice, warm, clean, and comfortable. The hotel staff are very professional and always available to help at any time. The food is excellent, including gluten-free options.
Really decent hotel. Perfect location for our needs. Friendly staff at the reception. The breakfast staff were truly exceptional. Nico stood out with his friendly and energetic personality, like a shot of espresso in the morning giving you a very positive vibe. Personally I would visit again the hotel just for him. Christina was equally welcoming, helpful, and attentive throughout the experience.
Reservation date was wrong. I had to pay again for another room without any reimbursement. Not acceptable. I will claim formally
The trade mark of your hotel is the gentleman at the reception of breakfast (Italian accent). Always so friendly, so smily, so human. Take a good care of this employee!
The rooms are very comfortable and quiet (at least my room), even the surrounding may not be a quiet one
The rooms were like a sauna and had no power at the allocated desk area. The bar staff in the evening were very grumpy and the breakfast was lacking in choice and without instruction upon arrival.
Frankfurt was our first stop after flying over from the U.S. Motel One Frankfurt-Römer was the perfect location. Plenty of sites within walking distance to stretch our legs after the flight, as well as restaurants and convenience shopping nearby. The staff were very welcoming and accommodating. Parking was convenient. Our room was almost perfect. It took us some time to adjust to the smoking culture. Unfortunately, we couldn’t have our windows open as neighbors were using the balcony for smoking. Just bad luck.
Steam Iron was not good condition and water leaking from the Iron when it was heated.
No surprises. Very friendly check-in
The room and common areas were very clean and well maintained.The staff were polite, welcoming.I also appreciated that the hotel was not very noisy, which made it easy to relax and get a good night’s sleep. Overall, it was a comfortable and enjoyable experience, and I would happily stay here again.
good hotel. Unfortunately the TV didn't work. breakfast was good, but not as good as in other hotels (i.e. pancakes, mirrored eggs)
great location, close to shopping areas. parking was a challenge on the weekend. breakfast had vegan options, unfortunately on monday they had no fruit salad and the coffee machine for planted milk was not working. but overall happy with our stay.
Kindly, keep it, as it is. Keep up the good work 💯
Good value for money!
Good Afternoon I have just finished a weekend stay with family and my partner at Motel One Frankfurt East. We have stayed with Motel One in other locations in Germany including Bonn (both Hauptbahnhof and Beethoven), Berlin and Munich. We are fans and repeat customers. I have also preferred Motel One when traveling for work as they are usually comfortable, clean and quiet. However, I was disappointed with my stay at Frankfurt East. Our visit coincided with very warm weather (up to 27 degrees daytime), and we found that our air conditioning was only set to heat. My mum and cousin mentioned this to reception who unhelpfully confirmed that the Aircon would only heat and that we should open a window. I found this patronising; if I had thought opening a window was sufficient that is what I would have done. So we opened a window. However due to your building design the guest outside area was directly below us. So we had noise very late into the night and early morning, alongside cigarette smoke coming into our room. So our choice was: be too warm to sleep or inhale smoke and have it be too loud to sleep. We did not sleep well. Why was the air conditioning not made available? To top this off my room was set up for one person. This resulted in one set of towels and one duvet that was too small. I feel really let down, and the response of your team to our problem, created by your hotel, was essentially to make an obvious suggestion, shrug their shoulders and leave us too it. They had the same attitude when my mum said her safe wasn't working 'the handy man is not here today, he may be here tomorrow'. What kind of a service is this? On check out no one asked how my stay was, so I was not offered the opportunity to report this at the time. I concluded if your staff member cared whether I had a good stay or not, they would have asked me what my experience was like. I have previously chosen 25 hours hotel across the road from Motel one east. Perhaps I should in future.
Our stay was great. They let us check in earlier. They gave us a "smaller" room than what was planned, but the room they gave us was perfect and exactly what we expected. They were very helpful in every aspect. The location is amazing.
Location is very convenient for the train station. Breakfast caters for most dietary needs. No drink making facilities in the room. Very easy to accidently leave room door unlocked as did not automatically close, needed a pull. Good sized bedroom but only 1 chair. Bathroom was small, there was room to have made it larger.
Great location, clean rooms
Great place, well situated
I would really like to have a warm buffet with e.g. scrambled eggs, sausages, mushrooms etc. for breakfast as well. The breakfast room always seems to be quite crowded, which makes it hard to find a quiet place to really enjoy my breakfast. Water pressure in the shower could be better.
I stayed in January and the Hotel was just opened, there were things that needed fixing (Heater was stuck at 100% for the first hour) and sometimes there was stuff scattert in the hallways, but this was a reduced rate for early visitors, so I really dont feel bad about it. It was a really nice place and I enjoyed the stay.
During my last stay the AC was turned off. I was working from my room and sun kept shining, heating up the window and room
Switch on. beOne.
Your benefits at a glance:
Frankfurt am Main
Experience “Mainhattan”
Frankfurt am Main – dubbed “Mainhattan” thanks to its unique skyline – is famous for its status as a financial and business centre. Our three hotels in Germany's banking capital will welcome you with their individual designs.
Stay in a Motel One during your business trip, transfer or city break in the Main metropolis and experience Frankfurt at its finest. Business travellers will find our hotels at Frankfurter Messe and the airport especially convenient, while the Motel One Frankfurt-East Side is located right in the vibrant heart of the city. The Motel One Frankfurt-Römer, on the other hand, takes you back in time when Frankfurt was regarded as the centre of book Publishing. Which design hotel will it be for you?
Budget design hotels in Frankfurt – your Motel One
Are you interested in observing the “bull vs. bear” fight for yourself? The ups and downs of the DAX are the centre of attention at the Frankfurt Stock Exchange. These glass towers house Deutsche Bank, Commerzbank and the European Central Bank, whose striking, new building towers over the Ostend district.
The city at the centre of the Rhine-Main area also owes its economic success to its international airport, which you can reach effortlessly from our Motel One Frankfurt-Airport. By the way: Germany’s largest airport is well worth a visit even if you aren't about to take off. A tour of the facilities allows you to view the jumbo jets up close.
You may think that Frankfurt is all about stock indices, skyscrapers and big business. But there's more. Hesse's largest city has a rich historical heritage and a great deal of culture to offer – and don't forget about “Äppelwoi”, the beloved local apple wine. The latter might be a factor in the surprisingly laid-back attitude of Frankfurt's inhabitants. Do feel free to enjoy Sachsenhausen until the wee hours and sample the glory that is Äppelwoi: we will happily welcome you to our design hotel even late at night.
The Römer, the town hall, St Paul's Church – highlights of a true metropolis
If you can tear your eyes away from the glittering skyline, you will be rewarded with a plethora of impressive sights. For example:
- the Römer, which doubles as the town hall and symbol of the city
- the renowned Städel Museum at the Museumsufer
- the fascinating exhibitions at the Schirn Kunsthalle
- the historic St Paul's Cathedral
- the Senckenberg Museum of Natural History
- the Palmengarten and the Frankfurt Botanics
- and, of course, Goethe House, the family residence of Goethe.
Frankfurt is also home to one of Germany's largest universities, named after the city's most famous son: Johann Wolfgang Goethe University. Its presence injects a generous dose of the student lifestyle into Germany's financial capital – this is especially visible in the Westend, Gallusviertel and Bockenheim districts. While others are already busy completing business deals over lunch, the young people of these areas are still relaxing in cafés and enjoying their breakfast.
Are you headed for Frankfurt for a trade fair and looking for an affordable design hotel? Our Motel One Frankfurt-Messe is at the centre of the action. Highlights among the countless trade fairs in the city include the International Motor Show (IAA) and Frankfurt Book Fair, a meeting of writers, intellectuals and all sorts of other book lovers.
