Motel One Frankfurt
6 Hotels in Frankfurt
What our guests say
Very good
Overall rating from 14,531 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.1 of 10
Room 8.7 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Stayed 2 nights for work in June'26. The bed was exceptionally comfortable, I slept solidly. The hotel is very nice and the staff were very helpful. The breakfast was quite disappointing though, it just didn't feel like there was very much choice. I've stayed in a couple of Motel One and they don't disappoint, good value for money, well located - an overall pleasant stay.
Air conditioner could have worked a little better. Wish the bathroom was a little larger with a fan.
rooms need a fan and drinking water/fridge
Pleasant, central and enjoyable
All good.
Great location and staff. Hotel seems to be in very good condition. Rooms quiet, clean and comfortable.
Very nicely renovated. Friendly staff!
All good, great location, good breakfast, cosy design. Only 1 point to improve - I didn't see a telephone in the room to call reception.
We went to a convention so the location is excellent for that purpose, near to a shopping center with lots of restaurants and convenience stores. The hotel rooms are very minimal. It has only 2 electrical outlets in the room , no closets, not even a phone to call to receptionist, no shampoo, conditioner, shower cap, no bottle water, no room service, no usb plug for your computer. Staff is friendly and room is clean but carpet is dirty.
The hotel is fine and fully adequate as a 100EUR per night. You now charged 250 per night, because there was a fair. But the service remained a 100 per night service. So what you provided wasn’t worth the price.
The staff is very efficient and friendly, the room was good and very quiet.
The room was so Dirty, the Teppich should be changed inmediately
Everything anyone could require from a hotel with a good location and facilities not provided on site within walking distance.
Great experience overall. Especially Fayaz who was very accommodating. I think the lank of water in the gym and in the room is a bit of a problem.
An extremely pleasant stay in motel one. The staff couldn't be more helpful 🙏
Everything was perfect.
Beautiful public spaces, reasonable prices, and excellent service and breakfast. My qualms are that the rooms are quite small and there are limited amenities (e.g., there is no gym nor sauna). The hotel could be better connected to public transit. Otherwise, the area has plenty of restaurants and is right beside a major mall and about 20 minutes' walk away from the main train station.
Room - eventually - was good, and overall quality of the hotel is still good. That's why I came and will com again. BUT: This time check-in did not work!! I checked in online and was not able to leave a comment about my favourite room type, which by now should be marked in the system. So I tried to change it with - seemingly - friendly staff when collecting the key. Staff told me there's a room to my liking available, but as cleaning is still in progress I'd have to wait. Not problem: I stored my luggage, went out to meetings and came back 4 hours later ..... only to find out that absolutely nothing had happened: the new staff presented me EXACTLY the same room which I was offered 4 hours earlier, and the - at that point passively aggressive and formalistic - staff only very reluctantly changed it. Apparently earlier staff failed to communicate effectively what to do. Overall I spent more than an hour standing in line having to argue with unnerved and passive aggressive and formalistic staff. NOT GOOD!
The stay itself was very comfortable, and the room and breakfast were excellent. Unfortunately, my experience with the service was disappointing and left me feeling unwelcome. I checked in with a colleague, who was immediately offered a complimentary bottle of water, while I was told to collect mine from the bar later. When I eventually went to the bar, I had forgotten the voucher card required to redeem the bottle. After showing my room card, the bartender repeatedly insisted that the bottle of water was not free and that complimentary water was only available to hotel members. Even after I explained that I was a member and that the complimentary bottle was included in my stay, he continued to insist otherwise before eventually providing it. What troubled me was not the requirement to present the voucher, I have no issue with that. Rather, it was the assumption that I was not entitled to the benefit. The bartender could simply have explained that the voucher was required and asked me to return with it. Instead, he repeatedly told me that I needed to be a member and that the bottle was not complimentary, despite the fact that I was entitled to it. I was staying with a colleague who is German and was treated differently from the outset. As a brown guest, this difference in treatment made me question whether assumptions were being made about me based on my appearance. I cannot know the bartender’s intentions, but the interaction left me feeling singled out and unwelcome, and it felt discriminatory. In addition, the TV Wi-Fi was not working during my stay, and I did not receive any meaningful assistance from reception regarding the issue. My company’s headquarters are in Frankfurt, so I travel there frequently and expect to make many hotel bookings in the future. That makes this experience particularly disappointing. While the room was comfortable and the breakfast was excellent, the service experience has made me much more reluctant to choose Cloud One for future stays.
Nice Hotel and friendly staff. Good Value for the money.
The rooms were clean and comfortable. The service personnel were also friendly. However, for the price I would expect it to be better. The breakfast for example was basic but I was charged 18 Euros for it. In all, my experience was satisfactory but not value for money.
Modern, clean, good value for money. Staff very friendly. Inviting and lively bar/lounge area
Hi, I stayed at this hotel for two nights. Everything was perfect for me, however the air conditioning was not working in the room. It was not a problem for me because the temperature was around 20 degrees. But if you are staying during the warm months, make sure you have a room with a working air conditioning, as the window faces the street and the train station, so it will be impossible to sleep with an open window.
excellent services
Really comfortable bed, big room and soothing atmosphere. It was very quiet and the walls are painted in calming greens.
very nice clean and efficient, friendly personal
Loved it.
Friendly check-in Decent room - would like better air conditioning (not even sure the device in the corner of the room was an air conditioner - if it was, it was very old).
Tolles Hotel :)
Disappointing experience. The hotel attached a luggage tag to our suitcase but never gave us the matching receipt. When we returned, the staff asked for the receipt they had failed to provide. Only after I asked them to bring the suitcase and showed that the receipt was still attached to the luggage tag was I able to collect my luggage. One receptionist who spoke Turkish explicitly stated that he would not help us with the issue, which was particularly disappointing. In addition, despite a nearby police station, there were many homeless people around the hotel and loud shouting during the night. Poor organization and customer service overall.
Great customer service! Very clean room and kind hospitality, the room was a too warm so it was uncomfortable at night otherwise it was great
Location was great. Close to everything. Staff was friendly and welcoming. Rooms were nice and clean. Good selection at breakfast. Great wi-fi.
Easy, straight forward, well located, nice staff
The staff were helpful, room was clean and comfortable, breakfast was well presented and great quality.
Good and bad. Very clean, comfortable bed, hot water. No internet connection in my first room and had to switch. The front desk was very unhelpful with the internet problem. Initially I was told I could go to different other rooms in the hotel and do a trial to see if a new rooms internet would be better. After I went to one room and reported back that I could not access the internet, finally the front desk person said he would find a room for me where the internet worked. Additionally, the same clerk was vague about the non working air conditioning, saying “I think I heard something about it may not be working.” Why not just admit that it was not working and he did not know when it would be fixed? Frankly, the attitude from the clerk was,”I cannot really be bothered with you.” Anyway, my room was like a sauna all night and very noisy, since I had to have the windows open. Lastly, the breakfast room staff were the best, helpful, pleasant and friendly.
Rooms were small but in excellent conditions.
Very convenient location right next to the Frankfurt main station. Hotel is nice, well kept and clean. However, I was there during a hot spell and the air conditioning was not working so that I could not sleep very well due to the heat.
Great services. The personnel of the Hotel is of very high standards.
Very good AC, good sleep, very good public transport. Cleaning staff absolute nuisance, noisy conversations one day, lingering in front of the room the other day while I was having a call, then entering the room half an hour before check out despite the do not disturb sign. No sorry, wants to start conversation. Fuck off.
Excellent reception personnel, fabulous, quiet and spacious room.excellent breakfast. Excellent location.
The whole team was great, however, there was a Brazilian man who worked during breakfast service, I don't know his name but I'd like to thank him for his exceptional friendliness and welcome. He was great!
Whenever I can I stay at MOTEL ONE they are awesome
Very good location. Comfortable. Helpful bag storage.
Everything was terrible. You have to learn the people working on front office how to smile. In 4 days I never saw anyone smiling. The check in was terrible, nothing was explained well. The rooms are way too small, you can’t open the window because the construction works in front are terrible and you can’t hear anything from the noise. The breakfast is so poor, the elevators were not working 1 night but the biggest problem of the hotel are people, you just don’t feel welcomed.
- Staff at the bar is too slow unfortunately. - Staff at the breakfast is fantastic! Very friendly, eager to help,...
nice lobby and bar area, very friendly staff, room perfect for one night
The room was lovely, the only basic was there should be a phone in the room atleast for emergency And breakfast needs more hot item option, I had boiled eggs for all 3 days which is not pleasant. Rest all good
My stay was great, very friendly staff, very good cleaning services
I have not yet received the invoice I requested, as the stay was for business purposes and I need to submit the invoice to my employer. Following the stay, I completed a form on your website to request this invoice and I have still not heard from you.
Very clean and comfortable. The staff was terrific (good luck with your table tennis competitions). Our dinner and breakfast were phenomenal!!!! Thank you.
Switch on. beOne.
Your benefits at a glance:
Frankfurt am Main
Experience “Mainhattan”
Frankfurt am Main – dubbed “Mainhattan” thanks to its unique skyline – is famous for its status as a financial and business centre. Our three hotels in Germany's banking capital will welcome you with their individual designs.
Stay in a Motel One during your business trip, transfer or city break in the Main metropolis and experience Frankfurt at its finest. Business travellers will find our hotels at Frankfurter Messe and the airport especially convenient, while the Motel One Frankfurt-East Side is located right in the vibrant heart of the city. The Motel One Frankfurt-Römer, on the other hand, takes you back in time when Frankfurt was regarded as the centre of book Publishing. Which design hotel will it be for you?
Budget design hotels in Frankfurt – your Motel One
Are you interested in observing the “bull vs. bear” fight for yourself? The ups and downs of the DAX are the centre of attention at the Frankfurt Stock Exchange. These glass towers house Deutsche Bank, Commerzbank and the European Central Bank, whose striking, new building towers over the Ostend district.
The city at the centre of the Rhine-Main area also owes its economic success to its international airport, which you can reach effortlessly from our Motel One Frankfurt-Airport. By the way: Germany’s largest airport is well worth a visit even if you aren't about to take off. A tour of the facilities allows you to view the jumbo jets up close.
You may think that Frankfurt is all about stock indices, skyscrapers and big business. But there's more. Hesse's largest city has a rich historical heritage and a great deal of culture to offer – and don't forget about “Äppelwoi”, the beloved local apple wine. The latter might be a factor in the surprisingly laid-back attitude of Frankfurt's inhabitants. Do feel free to enjoy Sachsenhausen until the wee hours and sample the glory that is Äppelwoi: we will happily welcome you to our design hotel even late at night.
The Römer, the town hall, St Paul's Church – highlights of a true metropolis
If you can tear your eyes away from the glittering skyline, you will be rewarded with a plethora of impressive sights. For example:
- the Römer, which doubles as the town hall and symbol of the city
- the renowned Städel Museum at the Museumsufer
- the fascinating exhibitions at the Schirn Kunsthalle
- the historic St Paul's Cathedral
- the Senckenberg Museum of Natural History
- the Palmengarten and the Frankfurt Botanics
- and, of course, Goethe House, the family residence of Goethe.
Frankfurt is also home to one of Germany's largest universities, named after the city's most famous son: Johann Wolfgang Goethe University. Its presence injects a generous dose of the student lifestyle into Germany's financial capital – this is especially visible in the Westend, Gallusviertel and Bockenheim districts. While others are already busy completing business deals over lunch, the young people of these areas are still relaxing in cafés and enjoying their breakfast.
Are you headed for Frankfurt for a trade fair and looking for an affordable design hotel? Our Motel One Frankfurt-Messe is at the centre of the action. Highlights among the countless trade fairs in the city include the International Motor Show (IAA) and Frankfurt Book Fair, a meeting of writers, intellectuals and all sorts of other book lovers.
