Motel One Edinburgh
01 / 02
What our guests say
Very good
Overall rating from 5,499 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.3 of 10
Lounge & Bar 8.9 of 10
Location 9.8 of 10
Room 8.5 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.3 of 10
Breakfast service 8.4 of 10
Perfect location. Every point of contact we had with the staff was exceptional.
Room.504 bad
Fab location for all activities during the fringe and attending the tattoo. Ideally located next to Waverley station.
Staff was courteous, and friendly. Motel was clean and comfortable. Easy access to the old and new parts of Edinburgh. Would recommend you stay there.
Excellent location but poor housekeeping services (not enough towels for 2 people, didn’t fold pajamas in bed, no water, etc). Basic services for a stylish hotel.
Very nice. Great location.
Great welcome and exchange during check in. Beautiful room, great location.
We had no hot water for 2 mornings. Maintenance responded very politely and promptly on day one and arranged to return later. Unfortunately, when he returned my husband had the"do not disturb' notice on the door which was respected. Fair enough, our error, but it would have been helpful to let us know this before our cold shower on the second morning. Reception staff were really good, although as above, could have been more proactive and messaged us about the lack of maintenance on day one. Housekeeping need more training in customer service. A young man with a laundry hopper avoided any sort of acknowledgement as he almost ran us down as we pressed ourselves against the wall.
Lovely hotel very centrally located. Staff are very helpful and friendly. Only down side is that rooms are small, so not enough space for more than a night’s stay. Paid for city view and tbh it wasn’t a great view. On the third floor so window was at chest height. Also very noisy with window open due to the hotel opposite’s air conditioning fans.
Location is awesome.
Awesome location minutes from the Edinburgh Waverly Station, Royal Mile, and Fringe Festival. No phones in the rooms with the exception of accessible rooms I was told by reception. They indicated they are not mandated to have phones in the rooms. I had a concern about safety in an emergency. They said there number is on the card your keys come in. I said not everyone has a phone. Saturday there was a lot of street noise. I could hear both vehicles and people into the early morning hours. While sitting in the lobby the next morning I overheard a female guest complaining about the noise. Our shower would vary in temperature. There did not appear to be an exhaust fan in the bathroom. The bathroom is quite small. Following a shower the walls were dripping, and the mirror totally fogged up. When I checked out they said they would have someone look at the temperature issue. There was a safe in the room. There was very little room for storage. We left everything in our suitcases. Upon arrival we requested an extra blanket and luggage rack. Both were delivered promptly. The staff were friendly and responded to requests quickly. The hotel was clean and comfortable. There was a buffet breakfast in the lounge area , however we did not have it. Coffee is available from a machine for guests. It was extremely busy in the area and difficult to get a seat in many places with all the people concentrated in the area due to the events. I found it to be expensive for what we got, but I guess it is the location and the events that were on.
All was good except the price for a room which was situated exactly next to a footpath/stairs. Every 5 seconds you had tourists in your window. That's not okay for a room over 300 pounds.
The staff were very helpful and professional Room was modern & clean Great location
Good hotel, and good location. Next time I want also to have egg and bacon for breakfast
Perfect location! Staff was friendly and helpful. Breakfast was ready early every morning with plenty of Choices. Came back to our room every evening with fresh towels waiting for us. Room was quiet and comfortable considering its very central location. Will stay there again next time we’re in Edinburgh.
We had a super nice stay. There was only a few things: There were some hairs on our towels and toilet seat when we checked in. It would have been nice with a trashcan in the room and not just the bathroom. More amenities and not just a shampoo and body wash in one. The possibilities to stream on the tv. But our stay was still great.
I found the staff friendly and welcoming, especially a member of the housekeeping staff ( long beard gentleman - 4th floor). The room was compact but lovely. I would stay again but not in August due to the cost. The only thing that disappointed me was the breakfast, it was continental and scattered around the room with no explanation. The baskets were set to high for me to reach.
The hotel is really nice and in the city center. Very comfortable to visit both the old town and the new town. In front of Waverly Station so that you can get a bus to the airport just outside and get there in half an our at the price of 6 pounds. My room was spacious with air conditioner and enough space. I would have liked another stand for luggage. The towel for the shower were very small. The menu for breakfast was fabulous. The whole staff is really nice and ready to help.
Fantatic location.
Room was clean and felt new with finishes and linens and bathroom. Great location. Friendly staff. All excellent for the cost of the room.
The staff at this hotel are stellar! Our first interaction was with Haley, and she set a pretty high bar! All other staff were super friendly and helpful. Location of the hotel is great, we found it to be very walkable to major sights, great shops and the Waverly train station.
The room was too far from the reception taking lift 2 times. The room itself was typical Motel One standard. The attitude of bartender at night was so bad that he kept on talking with one customer and not bothered to let other 5 people waiting.Just too selfish and not customer friendly at all.
Think the hotel is great. Staff are friendly, location is amazing. Beds are comfortable. Rooms are clean. My only gripe is the toiletries. No hair conditioner.
This is my first time staying at a Motel One hotel. Love the beautiful room and fantastic view. Location is superb too! Will definitely come back when I next visit Edinburgh!
Location great, but paying for a city view and getting a view of fence and a few trees when we had specified it was our first wedding anniversary was quite a let down on our night to be honest
Very easy locale, quiet yet central and a great night’s sleep. Comfy bed and pillows and easy to use aircon. Perfect. Room very clean
Travelling with my grandson I wanted somewhere close to the train station yet also close to the Old Town. Motel One - Royal fitted the bill and we loved our stay at the hotel. Room much bigger than expected, clean, comfortable and easy walking distance to all attractions. Would recommend and will return.
We only spent one night there, but they were very efficient and also respectful of my request for a room with a window. For the money, it was well spent. Plus centrally located; also very close to the train station. Very convenient and clean. I’d stay there anytime. Susan Osborne.
Perfect for Waverley station, everything so straightforward, no fuss, so clean, comfortable and friendly. Will use Motel One now wherever we travel.
Excellent location just. Comfortable beds. Small rooms
Great location. Surprising quiet for a hotel downtown. Fantastic staff.
The room was fine, would have been nice to have had a phone to call the front desk, and a refrigerator. As an older adult I wish my room would have been closer to the main entrance. Would have been Nice if I was told it was going to be so many turns, stairs and elevators to navigate on my three night stay.
Perfect location, wonderful breakfast with a wide range of organic options with great views of Edinburgh. Wide room well furnished To improve the daily cleanliness of the rooms
I can’t say enough good things about Motel one Royal. The location is perfect for a visit to Edinburgh, and the staff are so accommodating and make you feel at home. In particular I want to point out one staff member, Pete, who went above and beyond to make us so welcome at Motel One. We have stayed there many times and I am sure we will be back. Thank you again to Pete and all the staff at Motel One Royal. Roger C.
This was a great experience perfect setting in old town plenty of things close by along with the castle. At the desk Kyle assisted us with our luggage as it was a day behind and he secured it as soon as it arrived.
Very clean, staff were very nice, good lounge area
Breakfast was poor, crowded and not everyone had a seat. People stood around eating breakfast!! Plastic cups in the room. For £250 a night I would expect a proper cup! Basic hotel
Great location, comfortable room, clean, good accomodations.
Very friendly staff, good location and reception.
Comfortable but unremarkable; rather odd decor. Staff courteous and helpful but I chose this hotel primarily for its location
The girl on reception was helpful and friendly . I asked for recommendation for an Italian and one of ones she recommended- we went to and it was lovely . ( sorry can’t remember her name but thanks to her ) Our room was ready before time so we could leave our bags which we were grateful for . The room had been decorated as my friend and l had gone for our 60th birthday ( thank you Wally)
Coffee cups are not cleaned properly. There were coffee grinds stuck to the side of the cup.very limited counter space and/or hooks
Hotel staff is professional and curtious Hotel is operated with good team
There was no telephone in room to contact reception.
Excellent location, just steps from the Royal Mile, and the hotel staff were exceptionally friendly, welcoming, and helpful throughout our stay. I do have one suggestion. Why are the reception staff required to stand all day? They were professional, cheerful, and doing everything they could to make guests feel welcome. It seems unnecessary to expect them to remain on their feet for an entire shift. Please consider giving your reception team the option of sitting when appropriate. It would be a small change that could make a big difference to the comfort and well-being of such dedicated employees. Happy staff help create happy guests.
Overall a good experience. There were some hot water / pressure issues and on each occasion the room was serviced, we had to go and find a second towel or mugs / spoons had gone missing. Irritating but didn't marr our otherwise pleasant stay.
Superb
Excellant location, very comfortable rooms, helpful and kind staff, great breakfast.
Hotel was very nice. It was difficult to push the door open. T.V difficult. I like a more simple system to access. One staff member (I wish I could remember her name) was very helpful and went the extra mile One of the others was tired. The rest were helpful
All was good, hotel is really nice, breakfast is varied and abundant, cleanliness is adequate
Switch on. beOne.
Motel One Edinburgh – affordable designer accommodation in the capital of Scotland
Edinburgh: The capital of Scotland
Motel One has two locations in Edinburgh, ready to welcome you at both central, popular Design Hotels each with individual interiors, friendly service and free WiFi. Our affordable hotels are a great choice for your weekend away, special event, short stay or business meeting.
Formerly called “Auld Reekie” by locals, Edinburgh is no longer the grey, industrial stronghold of its reputation. Scotland’s capital has gradually transformed itself, and is now one of the UK’s most popular destinations.
Budget Design Hotels in Edinburgh – your Motel One
Scarcely half a million people call Edinburgh home, making it compacter and cosier than many other European capitals. Nearly all its sights are within walking distance of our centrally-located Design Hotels. Both the Edinburgh Royal with its view of the castle and the Motel One Edinburgh Princes right in the old part of town make great bases for your explorations.
Edinburgh is made up of contrasts: between the Old Town and Royal Mile and its modern counterpart, the New Town. The Royal Mile is lined with neo-classical frontages and imposing columns, testament to Edinburgh’s storied history, while the geometrically laid-out new town reflects the precise planning and development of the 18th century.
From either hotel, you’re just minutes away from the cobbled Royal Mile, which connects the Castle and the Palace. At in fact around a mile long, it’s peppered with impressive architecture, seamed by countless narrow alleyways and hidden passages. Robert Louis Stevenson, of “Treasure Island” fame, once said, "There are no stars so lovely as Edinburgh street lamps,” and you’ll quickly agree if you tour the town in the evening.
Edinburgh Castle, Camera Obscura and Princes Street Gardens
A key symbol of the city, Edinburgh Castle on Castle Hill towers over everything literally and figuratively. Inside, you can find out about the world of Edinburgh gone by, enjoy the view across Princes Street Gardens, and jump at the the One O'clock Gun.
Follow the Royal Mile a while to the Camera Obscura tower where a living image of the city is projected onto a table, and visitors can wonder at interactive optical illusions as well as the great views from the roof terrace.
Should you be in the mood for a shop, head to the boutiques and department stores of nearby Princes Street after visiting the Old Town. Weather permitting, the parallel Princes Street Gardens are a nice spot for a stroll and a sit down.
Our Design Hotels are also within close reach of other sights such as Holyrood Palace, the John Knox House and the Canongate Tolbooth.
