Motel One London-Tower Hill
What our guests say
Very good
Overall rating from 3,474 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 8.8 of 10
Location 9.4 of 10
Room 8.5 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.5 of 10
Breakfast service 8.4 of 10
Lovely hotel and room Comfiest pillows I’ve ever had in a hotel! Unfortunately the breakfast didn’t offer as many options as I thought, and for £31.80 each morning we were a bit disappointed
Once again, an enjoyable stay!
Amazing. Great location. Great bed. Great staff. Very clean.
Friendly staff. Room comfortable and location very convenient for travel by tube and bus.
Having booked this hotel a number of times, I was surprised to discover that my reservation was subject to a three-day cancellation policy. If this is a recent change to your booking terms, it wasn't something I was expecting, particularly as I don't believe the rate I booked was discounted or offered on a special non-refundable basis. At the time I made the booking, I was on holiday and didn't have access to the confirmation email, as it was sent to my work email address. I also don't feel the booking process in the app made the three-day cancellation policy sufficiently clear, so I wasn't aware of it when I completed my reservation. It would be helpful if the cancellation terms were made more prominent during the booking process, particularly for returning guests who may reasonably expect the same policy they have experienced on previous stays.
Clean, friendly hotel. A very good continental breakfast and a fantastic bar open till very late
all perfect only tiny thing was that the bathroom door when fully open would switch the room light off because the handle would perfectly hit the light switch but otherwise no complaints!
Excellently located for a business trip with a friendly service
Excellent location with view to financial (insurance) center.
Brilliant as always great welcoming helpful staff . Very effective air conditioning!!
I am not happy with my recent stay. When I pay 450 francs for a hotel room I expect at least the elevator to work and overall cleanliness. One of the elevators was out of service during my entire stay and I was on floor 14. One morning I had to wait for 12 minutes to get the elevator and finally I just gave up and took the stairs instead. the Stairs themselves were absolutely filthy. overall cleanliness in the hotel was was not acceptable. I would never stay here for private purposes after this visit, and even for work trips i will prioritize other places now.
We had a wonderful stay . Room are spotless and the bed are super comfortable. Great location.
Very good value for London, room was clean and comfortable and a decent shower
Exzellent Hotel! Great Air Conditioning. Staff super friendly 😊
Excellent location and value for money
great location, friendly reception, fine room
Alles wunderbar, as usual!
Great location near buses and trains. Away from downtown craziness. Breakfast was nice
Hotel was clean and modern. My room was functional with no frails. Wanted a snack, and had a 10 minute wait for the staff to arrive. My biggest disappointment was a lack of English Breakfast. I know some like the continental approach, but i love a good English. However what I did have tasted good.
Very happy with the overall experience, especially being able to be given our room directly upon arrival around 10am, which is much appreciated after traveling.
Fast check-in but registration was forgotten at first. Room was fine and checkout fast.
First of all everyone was friendly and the most important thing in every hotel: it was clean! Problematic was the bed. It was so soft and layed through that you just think with your middle. Also the room is heating up quiet a bit and the air conditioning is quiet loud. Breakfast was good but could use some scrambled eggs. For the price of 15£ per person nothing to complain for the breakfast.
Thank you so much. We had a wonderful stay, everything was perfect.
I often stay at Motel One, and I was very disappointed with my recent reception experience. After returning late to the hotel, my key card didn’t work. I had to go back down to reception three times, which felt particularly uncomfortable as a woman travelling alone. Eventually, the gentleman on reception came up to the room with me, seemingly to demonstrate that I was using the key card incorrectly. However, he then realised that the key card was not working. Despite this, I was not given a new key at that point and had to return to reception for a fourth time to request one, even though I had been told it would be brought to me. This level of service is not acceptable, particularly given the circumstances. I have always had very positive experiences with Motel One, which made this situation all the more disappointing.
Paid for a city view as it was a special weekend we had a view of the hotel next door and could only see a bit of the city if we went up to the window and turned our head was disappointed as I feel this wasn’t worth the extra money we paid for
Top service. Top location. Great employees.
A great room at a reasonable, well placed for dinner in the Tower Hill area.
Very Nice hotel in a Good neighbourhood
lovely hotel, good service
No room service, no air in the rooms. Some water would be nice. Staff were very friendly and helpful
Top service
the rooms are good and clean.
The lobby is beautiful! Quiet, relaxing, and clean
Everyone is really helpful and lovely, rooms are clean. Good location. Not rating a 9 or 10 as I always seem to get allocated to a room where I am unable to get a phone signal. Unsure if that is how every room is or just the rooms I get given but it can be really frustrating!
Helpful, friendly staff, clean rooms and public areas, fantastic transport links
Very comfortable room with pleasant communal areas. Having the availability of an evening meal would have been beneficial, but didn't detract from the overall experience.
I always look to see if there’s a motel one in the city I’m visiting. It is my preferred choice! We’ve stayed at Tower Hill before and will do so again next time we’re in town.
Efficient check in ..quiet room .great selection of continental breakfast. Good service at the bar and friendly staff.
Brilliant location. Small but tall. Speedy lifts! Some nice cafes around and seems a safe area. Fabulous staff. Worth joining the app just to get complimentary bottle of water. Room was basic but efficient, clean and shower was great. No little bathroom bits or biscuits etc but tea facilities. Bar downstairs was lovely. Didn't get to try the rooftop. We didn't have breakfast on the end but seemed reasonable and kids were half price. Absolutely would stay again My new go to hotel for exploring London.
We had a great experience; my daughter and I really enjoyed our stay. I think the continental breakfast could be improved by offering more options, such as fried eggs, sausages, avocado, and other items. One final remark: on Saturday night, some children were running and playing in the reception area, which was a bit disturbing. I believe this could have been prevented or better managed.
A nice modern hotel with comfortable rooms, at a reasonable price. One improvement in the room would be USB charging outlets on mains plugs.
MotelOne Tower Hill - home from home in London. Staff are outstanding, rooms are clean and comfortable.
Very good breakfast. I enjoyed my 2 days stay in London
The room was clean and very nice but it was spoilt by size of the room. The TV was at an angle to the bed and i kept banging my foot on the bed as I tried to navigate past it. Although I managed to check in a little earlier, it was still a bit frustrating in getting my room key as it took ages for them to find my reservation. Other than that i am always pleased with the comfort in the room and the hotel itself.
Please add irons in the room as many ppl in the city are here on a business trip
Motel One Tower Hill is my top choice when staying here for business and leisure travel. The staff is very helpful, the location is perfect to access the financial district and see all the famous London hotspots, and the overall experience is always excellent.
Everyone was so kind and accommodating!
Air con kept switching off and keycard not activating is. Please change to manual control Didn’t recognise my loyalty card
Lovely friendly hotel. The view from.the room would have been amazing but the glass was badly misted. Bug overall really good
I had an overall wonderful time staying at Motel One Tower Hill. My room was located on the 11th floor and provided a phenomenal view of the high-rise buildings in the City of London, so cool lying in bed and watching the sparkling lights at night. The room was well kept and clean. There was an electric kettle. Space for storing clothes etc. proved to be very limited and there was no luggage rack. As the bed was really huge, this was not a problem for me. Unfortunately, I had some issues with the door not opening upon inserting the room card, so I had to bother reception staff twice. As a matter of fact, I was a tad annoyed when one the receptionists suggested it was my fault. That door lock was definitely defective, I have never had any problems opening hotel doors. All in all, my experience with the staff proved to be ok. The price policy is actually a bit of a nightmare compared to other Motel One branches in Europe, but I guess this is London. The Motel One Lounge made a cozy impression, but due to my sore feet and exhaustion I preferred to chill out in my room. With Tower Hill Station, Aldgate Station, a bus into the City of Westminster right off the hotel’s front door and Tower Gateway which takes you almost straight to LCY via DLR, the location makes it a top notch place to explore London. I will be back in September!
Gallery
Everything you need at a glance
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Drinks and snacksDiscover our wide selection at the One Lounge
- Pets welcomeContact the hotel directly
- Free WiFiThroughout the premises
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Great locationStay somewhere special
- Arrival and departureCheck in 3pm/check out midday
- ReceptionThere for you 24/7
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One with a view
- Queen-size box-spring bed (160 cm)
- Room size 16 m²
- With view
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One with a view
- Room size 16 m²
- French box-spring bed (140 cm)
- With view
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Location and surroundings
Hotel London Tower Hill
You’re welcomed to the majestic Motel One London - Tower Hill in the UK capital with a hearty patriotic greeting. At reception, a collage shows the history of the coronation ceremony, and in the lobby, the hexagonal form of the illuminated exterior façade is presented as a diamond symbol. Breakfast in regal style in the One Lounge, the decoration of which is inspired by the nearby Tower of London. Your healthy and organic breakfast is served in chivalrous fashion in front of a historic backdrop and eaten on specially-made real leather benches with Chesterfield-style upholstery. Cosy box-spring beds ensure a sovereign sleep, crowning your stay in our Design Hotel. Welcome to London!
Our affordable hotel is in the centre of the city, close to the Tower of London, which for centuries was used as a jail for prisoners of the Crown, making it the setting for numerous dramas through the ages. Just 500 metres from the hotel is the Tower Hill London Underground station, your access point to the whole city. But this hotel also makes a great base from which to explore on foot. Only a short stroll away is Tower Bridge; stroll along the Thames from here to reach the heart of tourists’ London, with all the sights essential to your visit, including St. Paul’s Cathedral, the London Eye and Buckingham Palace. We and the city are waiting to welcome you.
