Motel One Madrid-Plaza de España
What our guests say
Very good
Overall rating from 1,459 ratings
Friendliness 9.5 of 10
Cleanliness 9.3 of 10
Reception 9.4 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 9 of 10
Bathroom 9 of 10
Free WiFi 9.2 of 10
Value for money 8.7 of 10
Breakfast service 8.6 of 10
'We had the feeling of staying at a hotel which is very well run. This is to us the most important .
Excellent, convenient hotel in central Madrid. Staff efficient and helpful, accommodation if a high standard.
The Hotel bedsheet had stains , person didn’t pick up the used tea cups which lying there for 2 nights ….the keys didn’t work 2 times , lights in room went off once on its own … when I requested for a room change nothing was done or no update was provided , When I asked reception to help check for another night extension (as I had a business meeting planned and decided to extend one night ) - but I requested her to check for a better room on the road side , the receptionist spoke very rudely and kept rolling her eyes and making faces - she even said that for standard price can’t expect a better room than what has been provided unless I pay more .. she quoted a higher price than what was on the motel one website , I even showed it to her ,,,, then she said I should book it online on ur website , while I was doing this she asked me to step aside so that she can check the next person in and after that she would entertain me again.. this was also strange as I was trying to extend my stay and instead of helping me she asked me to wait aside, the tone was very demeaning sounding like we are unwanted guests for booking standard rooms …me and my brother found this behaviour extremely rude and by this time my brother also said this was it - we had had enough and I decided to check out and book plan another stay elsewhere —- nothing against Motel one but never staying on this Madrid property ever again nor will I ever recommend this to anyone..,I am writing this review to reflect that as travellers we expect comfort and better treatment…, one shouldn’t leave with such a bad feeling … no one should be treated unfairly or rudely depending on the room they book …. Also for a 4 star hotel friendliness , cleanliness and responsive attitude is the least I could have expected …I didn’t ask for the name of the receptionist but this was on Sunday 21 June morning but if u wanna change something please train ur reception to behave better !!!!
Room with a view of a filthy wall covered in bird droppings. An empty room with no drinking water, no kettle, no tea or coffee, no hair conditioner or body lotion. No slippers, no bathrobe. The air conditioner kept turning on by itself and eventually stopped turning off altogether. Of course, the room phone wasn’t working either. At 1:30 a.m., I had to go down to reception to ask someone to switch it off. Perhaps I was already exhausted, but the only positive aspects of this room were the comfortable bed and pillows. The breakfast was very modest. In reality, the selection consisted almost entirely of pastries and other flour-based items. I’m surprised this hotel was recommended by a colleague. I would not recommend it and will definitely not be returning.
since the moment we stepped in, all people have been polite and keen in helping us on whatever we needed. room was spacious, clean and breakfast was oustanding. well located, very near a metro and bus stop as well as to Plaza Espana. main spots at walking distance
Lovely room, very comfortable beds, good shower, and friendly reception staff.
Pros - great friendly staff, good location, nice room, comfortable bed cons- our daughter emailed twice for hotel to leave a card in our room as it was our anniversary, both times she was told it had been done but in actual fact it had not. In the room there was no info about how to contact reception. There were no glasses to have a drink from. No tea/coffee facility. No additional blanket for when it gets cold at night. Breakfast - pretty basic, the boiled eggs, tortilla de patatas was cold, coffee from machine was cold or not hot, limited options for vegetarians like us, pastries were not of good quality. Fruit salad was good, cereal options were good, honey was good. I am not writing this as a criticism, but I do think some/many things could be done just that little bit better great staff for it to be considered a very good hotel. You have the most important ingredient great staff, so the rest should be easy to implement
We had a good stay at Motel One in a suite with a bedroom and one-and-a-half bathrooms. The room was super clean, and the bed was very comfortable. The balcony was nice, though I would have liked more privacy between neighboring guests—maybe some plants or dividers. I also found a few things missing compared to what I'm used to in North America—no coffee machine, no iron, no room service, and no housekeeping bringing items to the room. For example, I had to pick up a blanket myself. That said, the location was perfect, and the overall cleanliness and friendliness of the staff were excellent.
A kettle in the room would be much appreciated. Apart from that, the hotel is great as usual.
Excelente location, environment, rooms are very confortable and acustics isolated..
Fantastic stay! Location, staff, rooms - superb.
Wonderful experience
Nice welcomre and always friendly and helpful staff.
Good location but the AC in the room didn't work properly. It was very warm.
Very central location. Walking distance to all city sightseeing and a lot of good restaurants. You can reach main shopping districts by walk. Good breakfast, large enough rooms.
Lovely clean room good, a/c good wifi Friendly staff Only thing no kettle in room
Breakfast was top notch and staff was incredibly helpful
Central, clean and lovely Staff
The hotel was in a great location and was very clean. The continental breakfast was good and the staff were nice.
Very nice stay. Clean and spacey rooms, nicw breakfast. Thank you!
While we enjoyed the location of this hotel, we did not find that it was in alignment with it's 4-star rating. The rooms and bathrooms are quite bare and stark. Our hair dryer was little more than a gentle breeze, and there is nothing in the way of conditioner or lotion, so bring your own. The mattresses felt like foam, which was fine but we were just there for 2 nights. The front desk staff were to the point. Near the desk in our room, you could see the bare edge of drywall. We are also aware that we likely experienced higher pricing during our stay, as we unknowingly booked during an annual festival in the city. Likely due to that, the price paid felt higher than the level of accommodation. We likely would not return to this hotel, but there wasn't anything technically wrong with it.
Very good breakfast, lovely staff!
There was a lot of noise coming from the hallway and adjacent rooms which woke me from my sleep. I had exchanged emails prior to arrival with staff outlining that this trip was to mark a special occasion and they had said a note was made to see if anything could be done to enhance our stay. On arrival it was clear that this note was either not made or passed on.
Very good location. Room and bathroom have naice size. Very comfortable bed and pillow.
Staff os good, breakfast is better than usually. Local options are good. Room is in not the best state, black mold in the bathroom, dirty curtains, very bad isolation from other rooms and the street. Very cold inside. Room was big but completely empty. I have stayed in many one chain hotels. Even if the room is small, it os cozy and nice. Here the state was questionable
Hotel was in great location, was well presented and beautifully clean. Staff were knowledgeable of the area, very friendly and helpful. Only thing that might improve a stay would be tea/coffee making facilities in the room
Clean, very central and very nice Staff
Two of us spent 5 nights here. We can’t fault it. Everything is just great. Rooms and beds are comfortable, noise from outside not a problem due to excellent glazing, the staff are all (without exception) really nice and welcoming. We love the layout with lobby/bar/reception/breakfast all in one. Decor is cheerful and interesting. Location is superb. We stayed in Motel One in Copenhagen and it’s exactly the same vibe. We’ll always look out for a Motel One when planning our travels!
I love this hotel and have stayed here twice when visiting with my son who lives nearby. The hotel is modern, clean, very comfortable, in a great location, and both times it has been exceptionally quiet which is sometimes hard to find when visiting Europe. They also have a nice breakfast that you can purchase for 15 euros which I found very reasonable considering the offerings. I will be back the next time I come to Madrid to visit my son.
Central, very clean and excellent breakfast
The hotel was lovely. The one drawback was the air conditioning system which struggled to keep the room at a comfortable temperature.
When we make reservation from booking, we are not informed that we are having connecting rooms. Because of noise and talking, I couldn’t sleep for 2 nights.
Clean place. Good breakfast.
Very comfortable, exceptionally clean hotel, very well located.
The room was too hot, and the air condition did not seem to do any difference. So we didn't sleep well during the stay. Breakfast was good. Staff was nice overall, but when we asked for a mailbox they did not try to find one, just replaid that there is probobly one at Plaza Espana.
Excellent. Great staff.
The front desk staff were consistently courteous and helpful throughout our stay. The rooms were modest but clean, which is what matters most. The TV didn’t work, but it wasn’t an issue for us since we were out exploring most of the time. The included breakfast was decent, with fresh coffee and rolls. The location is very central, making it easy to get around on foot for sightseeing. Overall, it’s a solid place to stay.
Rooms need renovartion
Very good services
Once again, I was really pleased with my stay at a Motel 1. The location was great, the rooms spacious and clean, same with the bathroom and the hotel has excellent soundproof windows. The staff is very welcoming and very helpful.
Overall I had a good experience in your hotel. I just have some pain points to share: - the heating in the room is noisy - there was no beverage, such as a bottle of water, available in the fridge (even payant) - the room isolation is not good, I could hear a lot the noise from outside.
Excellent services. I've appreciated the openess of the personell to customer needs and also help with storing luggage until flight hour was absolutely great. I will search further to book Motel One also on other visits from other cities.
Spacious, clean and attractive room in an excellent location
Breakfast was not good enough. Doesn't value for the money the room. The stuff was friendly.
The staff was friendly and welcoming. The room was comfortable and spacious.
Very nice, central, clean and charming Staff
You guys did a great job on our stay in madrid close to all great service super clean
Perfect
Room was perfect: clean, the terrace was an added plus. Staff was super friendly and helpful
Great room, great view, clean and nice staff
Gallery
Everything you need at a glance
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Parking spotsMore information under directions
- Airport transfer (charge applies)Conveniently get to the airport
- Free WiFiThroughout the premises
- Pets welcomeContact the hotel directly
- Parking for bicyclesLockable & Weather protected
- Drinks and snacksDiscover our wide selection at the One Lounge
- My Service OptionOpt out of daily housekeeping – to help our environment
- Stay in parents’ roomFree for children up to 12 years old
Location and surroundings
Hotel Madrid
A Spanish spin on joie de vivre
Be honest: when you hear the words laissez-faire or savoir-vivre, the first place that comes to mind is Paris, right? There’s another European city giving the French capital a run for its money as the centre of the good life: Madrid. Fiery flamenco, prodigious night owls, football fit for a king – this city never sleeps a wink.
But Spanish laissez-faire extends well beyond the historic streets of the old town. It’s also in every nook and cranny of the Motel One Madrid-Plaza de España – especially in the One Lounge. You can hear the clacking of castanets in our cosy, flamenco-red velvet armchairs. Order ‘una sangría, por favor’ in your best Spanish at the hotel bar and watch the hustle and bustle through the large panorama windows. Did you know that your hotel is situated in one of Madrid’s most beautiful squares? Plaza de España is at the very heart of Madrid’s cultural scene.
May we introduce you to your Madrid city guide? The hotel itself does a super job. A huge map of the city hanging in the lounge at Motel One Madrid-Plaza de España will show you the way from the Plaza Mayor along the Gran Vía to the Palacio Real. And if you’re stumped, simply log onto our free WiFi and look up the city’s famed sites – a little cheating is allowed.
Ready to check it all out in person now? Great! First stop: Plaza de España. Get to know your hotel’s namesake up close and personal. The square covers more than 70,000 square metres, with countless opportunities for visitors to stroll, linger and relax. Next up: Palacio Real de Madrid. This 18th-century palace is home to nobility and the well-heeled. Read: ‘rich and royal’. Estadio Santiago Bernabéu houses different kinds of kings: this stadium is where Real Madrid, also known as ‘the royals’, grace the sacred turf. On the way back to your hotel, take a detour toward the city centre and check out Gran Vía, the ‘lifeline of Madrid’. Would you believe that more than 10 million people walk down this boulevard every year? Final stop: your Hotel Madrid. But don’t worry! There’s no bedtime here. Because as you know, Madrid is the city that never sleeps.
