All Motel One & The Cloud One Locations
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What our guests say
Very good
Overall rating from 377,747 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.4 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Short but very well! Nice atmophere, receptionists very kind, room essential but cleaned, breakfast good and varied.
I do enjoy my stay, but here are a few points: * The rooms are sometimes too basic. * Air conditioning in the rooms need to handle hot days * The bar people (Leonidas) are EXCELLENT, but we need more selection * The breakfast is pretty good, but the Gouda cheese should not be dry on the tray and we should have more selections to put on the bread * The people in the reception are WONDERFUL and friendly * I will be back, but I hope there will be more/better beer and better breakfast
i always enjoy coming to Motel One, in Saarbrücken, it is a most gentle and soothing place, comfortable, close to everything, especially the opera house/theatre. I asked for a room from which i could see the opera house, and the person at the desk was kind enough to comply. i enjoy my stays there, the motel is perfect for my needs. I am thankful. the staff is friendly and supportive. The wine at the bar is too expensive, of course.
Very central location. Walking distance to all city sightseeing and a lot of good restaurants. You can reach main shopping districts by walk. Good breakfast, large enough rooms.
This was our first stay in a French Motel One, having stayed at hotels in Germany and Netherlands. Didn't think that this was up to the same standard. Room was OK. Parking was very odd. After a long journey we were met with a full sign on the car park, so could not access. One of us had to go to the front desk to see what was going on. After paying for the car park we were advised that it was not in fact full, but they did not want people to just park there. When we got into the car park there were lots of spaces. Just delayed us 10-15 minutes when we were very tired. I asked the desk in the evening to confirm that the car park access is for 24 hours and they said it was not and that we should leave by 12 when the room checkout is due. Having looked again at the Motel One website it states very clearly that it is for 24 hours, and for €25 I would expect it to be! Not up to the same standard as we have seen elsewhere.
Confortable
Great hotel, excellent deli attached, brilliant check in staff
Aside from not having a minibar in the room everything was superb. The staff and management including Mrs Tess were very accommodating and helpful. Great crew always smiling!
Excellent value for money
The public areas of the hotel, including the landscaped courtyard are very pleasant, the location is perfect. The room is very compact but efficient. It was unusual finding twice the personnel cleaning up the flooring of the main floor during peak hours. To improve: I booked a room with a double bed, I was given one with two beds adjoining without even a topper, which made sleeping uncomfortable. Also, an hotel shall always have available items of common use for travellers such as a plug converter. Overall a cost-effective choice.
Coffeemaker was broken but room was good and clean.
My stay at the Cloud One was wonderful! It was my first time in New York in over 20 years - coming from Dallas, Texas. The staff was friendly and welcoming, and I enjoyed it so much I extended my stay another night. I enjoyed the view, the great location, and the lounge on the 6th floor where I could grab a quick bite to eat. The location was perfect for my business meetings and for sightseeing afterwards. I will stay here again!
Great stay! All we needed and beautiful views, superclean and waiters in the bar are wonderful! Habibi was great with us, fast and nice. Also the recepcionists are very helpful. Cool desing and great location. Nothing bad to say.
Great location, which is the best part. The bar was great for the end of the evening.
Lovely clean room good, a/c good wifi Friendly staff Only thing no kettle in room
Complementary water would have improved our stay and also a mini fridge in the room. Breakfast was expensive Air con very good Room clean and quiet and modern
First room I was assigned to had a too loud fan. I complained and got a new room. However, the keycard was not remapped to this new room. I was unable to reenter my room on the next day. Also no room service after the first night was given because of this. As a compensation, I got a coupon for a water bottle which felt inadequate. ACs in rooms are limited by a certain temperature but I prefer sleeping in cold rooms which was not possible. Staff seemed a bit lost and unknowing of procedures. Undertrained or underpaid. Just overall bad experience
The Location of MO Rotterdam in the center is ideal for a CityTour and Sightseeing. The MO with a nice roof top bar is very comfortable and invites you for an even longer stay. The personal is very friendly and competend.
I really enjoyed the stay at Motel one. The rooms are clean, quiet and comfortable. The the staff are very nice always available for help or to answer your questions and make sure you get satisfied. The breakfast included all the things that I like it was varied and tasty.
We really enjoyed our stay , the breakfast was excellent. Unfortunately the air conditioning couldn't manage the heat conditions., the room was very hot .
Perfect hotel. Great location, spacious room, and incredibly nice, helpful staff. The only downside is the monotonous breakfast – it could use more variety. Other than that, everything was top-notch. Recommended!
Good location. Pleasant interior. Adequate room. Good value for money.
Breakfast space was often crowded and noisy.
Very friendly service, simple concept, fair price
Great, consistent, all round experience!
I had a very positive stay at the Cloud One Hotel in Lisbon. The staff were extremely friendly, and the lobby, food, and breakfast were all fantastic. My only suggestion would be regarding the bathroom. Water tends to spill onto the floor outside the shower area because there is no barrier to keep it contained, making the floor quite wet after showering.
Great service, atmosphere and excellent breakfast. I only don not like the low tables for breakfast.
Good hotel. Rooms are efficient in size, good bed, and clean. Well trained and kind staff. Wooden floors would be more hygienic than carpet, therefore an 8 for cleanliness, no slippers available. The doors of the rooms are closing very loud if not guided. No kettle or coffee machine on the room. Bottle of water is kindly provided.
we had to wait quite some time till room was ready.However everything else was excellent and look forward to another stay
Very good one night stay. Convenient to the HBF. Quiet, clean room.
There was a hair stuck at one of the pillow, and another in one of the bathroom towels. Curtains look old and dirty. Reception forgot to give me my water and I had to request for it the next day. One of your staff knocked very loudly on my door on check-out day, and walked away when I opened my door. I opened my door again and see her around and ask her why she knocked on my door and she said she cannot understand English. I assumed she was asking about my check-out so I said 12pm since it was listed as 12pm on Google. She knocked at 9am, 3 hours before check-out. Do you need to disturb customers 3hours before check-out?
Always a great stay, staff lovely and rooms clean
Great friendly staff Well presented motel Nice room and shower good
A very convenient hotel, centrally located and walking distance to Train Station. The room was ok for 1 person but for 2 people plus luggage it would be a little small. All staff were friendly and professional
Nice bar downstairs, helpful reception staff and appreciated reception being 24 hrs. Lifts worked well and didn't have to wait, comfortable bed and good shower, room very clean. So close to picadilly station too!
There was no phone in the room, we had to go down to talk to front desk.
Nice hotel
Lovely room spacious
Great services. The personnel of the Hotel is of very high standards.
The room was clean and perfect. The continental breakfast was over the top experience and other chains should sneak in an take a peek if they want to compete.
It is always a pleasure to stay here.
Overall good. I’ve stayed in the hotel before. The reception staff are exceptionally helpful and friendly. I can’t fault them in anyway. On checkin I was allocated a room that was still being cleaned. I was charged to a room with faulty aircon. The bar should offer more on draft than just Guinness. WiFi would not connect on either my phone or laptop
The hotel was beautiful. I was a bit of a pain and asked to change rooms twice. As I don't sleep well so ended upgrading to the room with a view. Staff were really good.
Good location, kind personnel.
Great location and very nice staff! Challenging to manage the air conditioning system in our room.
Not having a traditional comfortable lounge is a mistake. Whilst the bar view is good, it is not conducive for eating or sitting comfortably. The breakfast buffet is sun scorched and not chilled.
Very friendly staff, who answered all questions and provided good advice regarding placing to eatm
You can write it like this in English: The hotel was in a great location, had a nice design, and was clean and well maintained. However, there was no complimentary water or coffee provided in the room. Unfortunately, our experience with the reception staff was not very positive. We did not feel that they were particularly attentive, welcoming, or helpful during our stay. Overall, we liked the hotel itself, but we were disappointed with the level of service. We were informed that the hotel provided filtered drinking water, but we found the taste of the water to be quite unpleasant. At the very least, providing bottled water to guests would be a reasonable and appreciated gesture. Despite these issues, we generally enjoyed our stay thanks to the hotel’s location, cleanliness, and design.
This hotel is in an amazing location. Walkable to every city site. The decor is comfortable and elegant. The rooms are extremely clean and comfortable.
Very clean room, helpful and professional staff, great breakfast, very good espresso :-)