All Motel One & The Cloud One Locations
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What our guests say
Very good
Overall rating from 378,882 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
My stay was fabulous! Room was amazing and hotel staff was the best!
Very friendly and helpful staff. One point off full marks as I would have loved a gym.
Fabio at reception was great!!
Great location, very helpful staff. Rooms were clean and comfortable.
Location a bit far from the city centre but very quite. Pretty comfortable bed. Staff was very friendly. Overall, good experience. Three points I didn't like much: 1. Upon arrival the toilet seemed to be cleaned not good enough. Cleaning the next day solved this issue. 2. Once I left a sign on the door that cleaning is not necessary but the room was still cleaned and we found a pillow case and my trousers on the floor. Personal items in the bathroom were also a bit messy and not where I had left them. This looked very weird and unpleasant. 3. No possibility to make tea/coffee in the room.
We loved our stay at the hotel. We were very comfortable although our room was small. This hotel was a perfect location for great restaurants, shopping, NYC sites and for our 5 Boro NY Bike Ride.
Sightseeing
We up grades the room to get a bigger one and it was still small
Super sauber Service top
Very nice location, nice looking hotel, friendly and helpful staff. All around great place right on the river.
Great hotel. We stayed 3 nights in Brussels and the hotel was in a great location. 5 minute walk from Brussels Central Station which we used as a hub to travel to other cities over the few days. The rooms are very comfortable, with a good size bed and individual duvets, which is a great touch. Bathroom was nice and the shower was perfect. We didnt have breakfast but we did go to the lobby bar, which has a really nice atmosphere. Very chilled and relaxing. Would definitely stay again. Excellent value for money
Overall I enjoyed my 2-week stay at the hotel very much! The service and hospitality provided by the breakfast team and the hospitality shown by my welcoming receptionist (Milena was her name if I can remember correctly) were the highlights of my stay in the hotel. I could always rely on the reception team for any assistance whenever I required it. If I were to nitpick and critique some points, it would be that I would appreciate that the fresh new towels were to be placed back in its spot in the bathroom and also to not forget about the cleaning cloth once the cleaning team was finish (granted this was a singular event, understandable if the person was overwhelmed with their work). Another point would be to not place pyjamas on suitcases and having them come in contact with the floor. While this may be trivial to some, but suitcases are not the most sanitary objects, and pyjamas coming in contact with the floor was not really an ideal situation (this happened on two occasions). I've been in their shoes before, working the same job; this is me nitpicking so please do not reprimand the team for these tiny mistakes, but rather as constructive feedback to improve. Thank you for making my stay in CPH a wonderful one! Looking forward to be back! :)
My stay at the Motel One Wien-Hauptbahnhof was excellent. This is the second time I've stayed at this hotel, and I hope to return soon. The room is fantastic, beautifully decorated, very spacious, and spotlessly clean. The location is very convenient, with several public transport options nearby, and the breakfast is very good and offers a wide variety of choices. The staff is very friendly.
One of the best budget friendly hotels I've stayed at. The quality and friendliness of staff are way above what I have experienced at other larger hotels with double the prices. This will be a go to choice when traveling in Europe!
We really enjoyed our stay at the Cloud One. The hotel is housed in a cool building and the rooms are very comfortable and well designed. The hotel is conveniently located right around the corner from Sao Sebastiano station. From there you have a direct connection to both the airport and the old town. You can also choose to stick around as the area around the hotel features quite a few excellent coffee shops and restaurants. Flavio and his team went out of their way to make sure we had a great time and helped with everything from dinner reservations to a road trip itinerary. They definitely rank among the friendliest teams I have encountered during my travels! Thomas & Danny
This was my first time staying in your wonderful city. My choice of this Motel was that it was rather affordable. Still, this Motel was very nice, clean and with wonderful amenities. My room was very comfortable and kept clean every day. The staff is very nice, helpful and very easy to speak with. When I return to Germany, I will stay with Motel One and recommend it to my colleagues. Thank you for a wonderful experience in beautiful Cologne City. Cheers
I'd appreciate some space to store unused pillows (though I didn't ask on the reception about this, just now came to mind). The staff was always nice and helpful.
There was a event at Kennedyplatz - so far so good. But it is absolute inadequate to charge 230 Euro per night due to trade fair without a chance to get sleep before 00:30 (half past 12 AM!!!) on Friday and Saturday. Strong mismatch of price versus value.
Very nice staff, clean and (all in all) comfortable rooms, awesome breakfast buffet, and getting to and from the hotel is easy both by foot or by bus. The two points reduction is due to the AC not working (apparently). I was there during one of the first warmer may day and the room became hot and stuffy quite fast during the night. The windows can be opened but I'd expect to be able to use the AC if there are controls on the wall. As it was I set it down to 15C just to try to cool the room but it didn't make any difference. Friends who were in other rooms at the same time said they had the same issue. That point aside, I can really recommend this hotel :)
The cleanliness, colors, and design are still my favorites. I would always be happy to have a small refrigerator in the room.
The cleanliness, colors, and design are still my favorites. I would always be happy to have a small refrigerator in the room.
The cleanliness, colors, and design are still my favorites. I would always be happy to have a small refrigerator in the room.
It was again a really comfortable and nice stay in your hotel. The bar is amazing, location is great, the building impressive, breakfast is really tasty. I do not know what to improve.
Loved staying there…The lobby was a bit noisy with big groups - maybe put some curtains or so there.
We booked a room for two, but the room was prepared for only one person and we had to go down to the front desk begging for another set of duvet, towel etc., twice, but we were ignored. We finally received one set in the night after our third try at the front desk. The second night, we had to suffer horrible singing (by drunk hooligans) and banging on the wall in the night from next door. Without earplugs we couldn’t have slept at all. Unfortunately I can’t give you any positive review.
This hotel is SO lovely! The staff were all so kind, really helpful and accommodating. The hotel feels really safe, breakfast was good and the bar is perfect for a nightcap. If I'm back in Antwerp I'll definitely stay again. 5* from start to finish.
Overall a real positive experience during my stay! But there was a small moisture/mold smell in the bathroom of my room (116) and it seems to come from a water leak affecting the tile floor of the bathroom (some water comes out of the tiles when walking on it). This leak also affects a bit the carpet floor in the room itself in front of the bathroom door (wet floor). I forgot to tell/explain this problem to the receptionist when I proceed to check-out or before... Except this, nothing else negative to be mentioned, on the contrary, good breakfast, clean place, nice personnel,...
I had one time where they didn't change my towels and also the empty cups I placed on the carpet weren't cleared from the room. The water flow in the bathtub isn't the strongest. The shampoo bottle needs to be comfortable. It's not the most comfortable to squeeze when taking a shower.
Clean and well located hotel. Special mention for the service attitude, as we got the room earlier. I highly recommend it!
Great surprise. Super nice, clean and quiet rooms. Very kind personnel. Great value for money. Will be back.
Excellent property with efficient staff and a high standard of public area facilities and a good standard of breakfast. The seating in the public areas is a little bit of style over substance as they look great but are somewhat uncomfortable and not easy to move. rooms are on the small side and rather too dark in decor and would benefit from tea/coffee making facilities.
The staff is super friendly. They even helped me to check in a bit earlier than usual. The room was like always very good and cosy. It was my 4 the stay at this hotel in Graz and i will stay there again for sure, when i am back in Graz.
Booked two nights in the cloudy room (the bigger ones) .. everything was really easy from check in to check out, rooms were lovely and clean with everything we need, TV in the room had no channels in English (apart from News) which isn’t a criticism, just a point of note, my wife and I really enjoyed the location of the hotel also. Would stay there again no problem.
Fast check-in, pleasant room, very central location. It would have been helpful to have a handle in the shower area, plus rubber non-slip strips in the shower, so giving your guests a safer stay.
Toll.
good locatuion, nice breakfast and confortable room.
Your employees were friendly and helpful. The location was perfect. There were some minor noise issues at night, but we slept well. We'll be back.
super
We had a pleasant stay at the hotel. The staff was very friendly and helpful. Breakfast was OK, although we missed some hot food options. The location was quiet and peaceful. The room was small but clean, and we could not hear any noise during the night, which made the stay very comfortable.
First time staying in a Motel One and. would 100% look at them in cities in the future. Stayed for business and this hotel was a preferred rate for our organisation. So reasonable for central London. Welcome was warm and kind. Check in was super easy. Room was perfect. Great bed and amenities. Wifi worked perfectly. Extremely quiet. Easy to get down to the Thames across Tower Bridge and also walking distance to Spitalfields. Aldgate tube is also so close. Would 100% stay again.
The price was totally unacceptable.
GOOD: Well located - Friendly Staff - Clean and spacious room IMPROVE: no warm options for breakfast - Media options(tv) - bar closes early
Motel One standard all over Europe. Always satisfied. Only missing is slippers inside. Due to the exhibition, the price rate was incredible level.
super
looks good
Very nice stay. Staff lovely and room very nice.
The room was very small and basic. No cooked breakfast I should have checked thoroughly but as ive stayed in 2 other hotels over last couple of weeks within the same area to your hotel with better facilities and was cheaper I assumed it would be my dad.
Very pleasant stay. Great location.
Lovely welcome. Comfy room with a very comfortable bed! Bar staff were a little distracted but all in all, still a good stay
The staff were very curtious and helpful. Great location