Motel One Hamburg-Alster
What our guests say
Very good
Overall rating from 7,280 ratings
Friendliness 9.1 of 10
Cleanliness 9 of 10
Reception 8.9 of 10
Lounge & Bar 8.7 of 10
Location 8.7 of 10
Room 8.3 of 10
Bathroom 8.3 of 10
Free WiFi 9.1 of 10
Value for money 8.1 of 10
Breakfast service 8.2 of 10
Worst hotel i stayed. Always had a problem with reception.
The friendliness of the staff is amazing. We felt really comfortable. It's a great place for the money. Subway station right in front of the door so that you don't have to walk through problematic streets which are in the general area. The vegan breakfast options were alright but there wasn't much to choose from. I wish motel one would improve on that in the future.
forgot a bag - was found and will be sent to my home adress. Top service. very kind
I had a very nice stay. The staff were wonderful.
i dont understand why you dont put a bottle of water in the room ? especially such a hot day(s)
Pleasant stay and staff
The bathroom was a bit too small. The air conditioning in the guest rooms struggled to cope with the high temperatures in Hamburg. The guest rooms and lobby were clean, and the staff were very friendly.
Excellent customer service, very friendly staff! Room was great, the view was amazing!
The hotel is ok, the bed is very comfortable and the staff is nice but I have stayed in 2 different rooms in the last 2 weeks and the first one the water in the shower was changing all the time, going from extremely hot to cold. In the second room the AC was not working properly.
The hotel staff is welcoming. Welcomes the guest with a warm smile. Helps in choosing the city tour destinations and convenient arrival times. The rooms are spacious enough. The beds are very comfortable. The breakfast is very rich and varied. The hotel itself should not be called a motel but at least a 3-star hotel.
Fine price, location ok, reception - not enough people to service in a timely manner
The reception staff was friendly and check-in went smoothly and fast. Room had a nice view, but was small. No kettle and tea making facilities, no bottled water. Breakfast had nice quality of the food, but the choice was dreadful - one of the poorest breakfasts I've ever experienced in Germany. From warm food - boiled eggs only. I actually didn't like it and won't be returning.
The best part of this hotel was its amazing access to the U-bahn. It was literally steps away.
Very friendly welcome by Yunus,
Motel one =Motel TOP
Receiving you bill before check out was a bit odd
Staff were polite and efficient, room was comfortable with good value breakfast and convenient location
I was checked in a room somebody was already in; the room ha dreally small windows and water was kind of hot/cold, wifi was slow, breakfast had no sausages or ham and only boiled eggs
Everything was ok. I enjoyed the stay. just one recommendation: You can keep a first aid box at the reception, including a thermometer. My son got ill and I needed one, but the reception could not help. It is a small matter, hopefully not much needed, but in case of need helps a lot. But your service was excellent even with this minor issue. Thanks a lot.
Kettle?? I paid over 200€ I expect a kettle with ( obviously) complete tea or coffee making facilities to be in my room, and phone cast?? I'm sure I'm not the only British guest you've had and even though watching burnt the depressed bread is somewhat entertaining, I'd rather have casted my phone to the TV.
I want to commend the person who checked me in, (dark haired young woman), she only told me the floor out loud without saying the room number. This should be standard, as especially as a woman travelling alone, I don't want others around me to hear which room I am in. Please please please make this the standard in all your locations and with all your staff. She did a great job.
As always, Motel One was pleasant, staff were courteous and helpful, room was nice, bed comfortable. I like that, unlike other hotels at similar price, there is a nice lounge and bar and the bedrooms are serviced every day. A big downside for me, at this particular hotel, was there was no kettle, tea or coffre making facilities in the room. Other Motel Ines have had this. The hotel uses dynamic pricing and, presumably because I stayed over a bank holiday weekend, it was expensive for what was provided
An amazing location near to the Hbf but quiet, super reachable with the U-Bahn, everyone in the entrance was super nice, we needed to make a call at the reception and it was all super kind. Room was super clean, new and comfortable. I forgot something in the room and not sure ded to come back after my checkout. At the phone I had a super kind talk and arriving there I had the reception already waiting for me with my item 💕
This is my second Motel One I've been stayed at. Setup is the same, room is just enough and very clean. Only thing that could have been upgraded in the room are shower heads as there is really low pressure from those Hansgrohe rain ones. Accessibility to room, hotel was excellent. Parking is public but it has enough space for hotel guests. Breakfast options are huge and very good. All in all very pleasant stay in Motel One. Would recommend it
Great value for money, super efficient checkin/checkout without delay
Room was small, no tea or coffee making facilities in rooms, breakfast had no warm food offering and the breakfast space was overcrowded meaning it took a while to get food. Drinks at the bar were very expensive. Water pressure in the shower was very low.
Great location. Breakfast good, but very crowded at peak times. Hot water was not guaranteed, and this was frustrating at times. Overall, good value for the location.
Well-run hotel, comfortable rooms and a great bar which stays open till late. U-Bahn stop outside the door.
Comfortable room, friendly staff - would have liked more breakfast choices.
Nice location and hotel very modern , clean and staff were extremely helpful
I felt cold and the receptionist has been so nice to bring me an additional blanket. And the lady from the breakfast service offered a coffee to me, even I didn't book a breakfast. Thank you so much.
Staff were friendly and the local is good. However, the smell of sewage coming from the bathroom in the room was anything but pleasant.
Friendly staff. Unfortunately the room was very warm at night because the airco did not cool. Reported this the next morning to the reception, but it turned out no action had been taken.
Really poor experience for the reservation. Business trip, rooms were not booked or canceled due to poor communication in the team and bad reservation management
There was some hair in the room. A garbage can on the floor would have been nice. Also a small fridge to store some food/drinks would be good. The wifi was very slow. Aside from that it was alright.
Nice and friendly staff. Kettles in the room would make it absolutely perfect!
No bottle water in the room, and the reception is not friendly and didnt offer water
Disappointed. A lot of building works going on, I couldn't open my window as that is where everyone congregated to have a cigarette break. I had a view of the waste skips for the building works currently going on in the hotel. The price was way too high for the building works going on and my room not being cleaned at all. The bed was made once in my 6 day stay, the dead fly on the window remained there until the day I left.... Really disappointed for a MotelOne, the others I have stayed at have always been great and friendly service. Unfortunately this was the odd one out. I would not stay in this MotelOne again. It was also noisy from early morning when work began.
It was as expected. Only issue I had was trying to make payment on your website on the day of check-in before arriving. Did not work. Had to call hotel and was reassured that bookijg is guaranteed till arrival.
Perfect
Cozy hotel and bar with a relaxed atmosphere. Nice breakfast buffet. Close to trian og other transportation. The only downside was the bed, which was not that comfortable (hard).
A lovely quiet room on a high floor (as requested, thank you). We liked the new style, more neutral and elegant, and good to be in a newly-decorated hotel. Reception staff could be more welcoming!
Please repair the broken parking slides, remove the old furniture from the garage or cover them with something. Mineralwater for 6.00 EUR is quite too expensive!
We had a great stay. The team overall was very friendly and helpful. The arrival experience was tricky as I arrived a day later. The evening team struggled, but the morning team was very efficient in sorting everything out. especially the breakfast team was always very eager to help. Jaquenline stood out with her great personality. We had a great stay overall. thank you!
Good location and super location for the U-bahn. Small room but fully adequate for a couple of nights.
Asking whether cleaning is need upon check-in was a bit of a surprise…
Nice place as usual Second night was difficult due too the heavy noise of one elevator
Great stay in Hamburg! Considering the rush-hour for breakfast, we only had to wait a few minutes. On arriving, we received a double room without extrabed (we were two adults and one child). Motel One gave us a solution by providing us two rooms for the first night. The following morning we received a room for three people, as requested. So Motel One tried to give us a solution at any moment.
Nice stay, good breakfast
Check-in needs to be improved. Waited 20 minutes!
Gallery
Everything you need at a glance
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Parking spotsMore information under directions
- Free WiFiThroughout the premises
- Charging point for electric vehiclesTank up the environmentally friendly way
- Drinks and snacksDiscover our wide selection at the One Lounge
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Stay in parents’ roomFree for children up to 12 years old
- Pets welcomeContact the hotel directly
- My Service OptionOpt out of daily housekeeping – to help our environment
- CHECK-IN/OUT
From 3:00 pm on your day of arrival
By 12:00 pm on your day of departure - LUGGAGE STORAGE
Free of charge
- TOURIST TAX
The city of Hamburg charges an extra city tax which has to be paid at the hotel.
- BREAKFAST
Mon – Fri: 6:00 am – 10:00 am
Sat, Sun, public holidays: 7:00 am – 11:00 am - VISITORS WITH CHILDREN
Click here for information.
- QUICK CHECK-IN
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. Learn more here.
- PARKING
Underground car park (€ 20 / 24 h). A limited number of parking spaces is available, parking spaces cannot be reserved in advance. To best reach our underground car park, enter "Steindamm 96" into your GPS.
Public parking:
Parkhaus Berliner Tor /HAW (0.3 km) - ARRIVAL BY CAR
Plan your route here.
- PUBLIC TRANSPORT
You can reach the hotel by taking an underground train to Lohmühlenstraße.
Click here for more information about your connection
Location and surroundings
Road Trip Hamburg-Lübeck-Rostock
Ahoy! The best places to get a fresh breeze to blow around your nose.
Hotel Hamburg Alster
Located right in the trendy district of St Georg, our affordable design hotel is all about the nearby Alster river. The Inner and Outer Alster lakes offer fun and relaxation to sailing, canoeing and rowing enthusiasts, while the surrounding parks and art-nouveau villas form a stunning backdrop for extended, leisurely walks. But first, you will witness the wintry side of Hamburg at our reception desk: a festival on the frozen Alster river demonstrates the chilly temperatures our Hanseatic City can reach. Walnut blinds on the ceiling of our bar embody the gentle waves of the Alster river, while accessories such as sailboats, ferry lamps and sailor's hats complete the maritime design concept of our hotel.
Our Motel One Hamburg-Alster is located in one of the most sought-after residential areas of the city. Fashionable street cafés, boutiques and the riverbank of the local tributary of the Elbe invite you to meander.
The central location of the city places you at a stone's throw of its sights: Mönckebergstraße, one of Hamburg's main shopping streets, is within comfortable walking distance. The underground and overground train station Berliner Tor and the underground station Lohmühlenstraße right outside the hotel connect you to the public transport network. If you are arriving and departing by train, you will be glad to know that Hamburg central station is only a few hundred metres away from our hotel.
Enjoy a stay in our Design Hotel by the Alster river and discover why the popular German musician Lotto King Karl once sang: “Hamburg, my pearl – you beautiful city, you.”
