Motel One Hotels in Düsseldorf
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How do guests rate the Motel One hotels in Düsseldorf?
Very good
Overall rating from 5,057 ratings
Friendliness 9.3 of 10
Cleanliness 9.1 of 10
Reception 9.1 of 10
Lounge & Bar 8.9 of 10
Location 9.4 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.4 of 10
Breakfast service 8.4 of 10
Lovely hotel and staff.Excellent location in the Japanese Quarter.Good cocktails!
A lovely hotel, in a great part of the city, with a beautiful bar. Thanks!
Everything was as efficient and well-organized as usual. Unfortunately, the shower hose attached to the showerhead was broken.
The service, including over the phone, was excellent; the receptionist was competent and friendly. The room was perfect.
Everything was awesometacular. Only problem was getting close with a vehicle to unload the luggage, since the hotel is in a pedestrian area, but there are times early in the morning and late at night to bring a vehicle nearby.
It is now the second time I have come here. Always good service, clean and nice hotel. Also friendly staff, sahib made me feel like family the previous time I visited and this time it was exactly the same. That’s why I will keep visiting again. Thanks for making my stay pleasant again!
Nette Rezeptionisten, super roff top Bar ,
i couldn't use the smart part in the tv, it was just a tv, i couldn't watch netflix on it, I have to connect my laptop with the cable. we are in 2026...
The carpet in the room was not clean, the rest was very good. You can smell the carpet in the hallway.
Thank you for upgrading me to a room with a desk. It was comfortable. Please offer replenished free water. I did not feel comfortable going to the bar for one water allotment as I swear the hotel was full of stag parties. The staff was very kind. But it would be helpful if you had basic toiletries available. I needed a tampon unexpectedly on Sunday and the nearest shop was 15 minutes walk away. Also, please put conditioner in the shower. With long curly hair it’s a huge mess to wash my hair and not have conditioner. Thank you.
Honestly speaking, the room was not as clean as I expected, and not wide enough to open my luggages for 12 days trip. I had a problem on shower, during taking shower, suddenly shower head and horse came off, therefore I had to change my room during my 3 nights stay.
The hotel is modern clean and stylish. Appears to have been upgraded since my last visit. Great location.
I’m your client with my friend jimmy kesrewani Always we used your hotel in our vacation with our wife’s I feel very comfortable in your hotel in all of Europe
For the very first time ever I have to give a negative review to motel one/cloud chain. This was the first hotel where the carpet was dirty and needed vacuuming in front of the elevators, for 3 days it kept dirty on the 6th floor. Toilet in my room 626 had piss marks running down the front of the toilet and underneath was yellow. Staff at the reception were fantastic, friendly and polite.
Unfortunately very disappointed by the poor communication We had to make our reservation by email because of our child and were unfortunately met with very slow communication. It took about a week and a half before we finally received confirmation. By that time, the discount code we wanted to use had expired by just one day. I emailed about this straight away, but never received a response. That was more than a month ago. I also tried calling around three times, but each time I waited for about 15 minutes without being able to speak to anyone, so eventually I had to hang up. As these were international calls, this also cost us around €15. When we arrived, we spoke to a very kind lady who listened to our situation and said she would discuss it with the manager. Unfortunately, she had already left by 6:00 PM. After that, we were helped by a young man who gave us our passes. When I asked him about our complaint and explained what had been discussed with the lady earlier, he seemed confused and checked the system. In the end, he offered us free breakfast for the following morning. Because he seemed unsure about the rest of the arrangements, I also asked him about the parking. He told me that this could be arranged as well and that if we came back with our parking ticket the next day, we would receive a ticket allowing us to leave without paying. The next morning, we spoke to another very friendly lady about this. She couldn't find anything about the arrangement in our file. After I explained what had happened the evening before, she told us that the young man shouldn't have promised this, but that she would arrange it for us in the afternoon. Unfortunately, when we returned that afternoon, another employee was working and he had no idea about the arrangement either. Once again, nothing could be found in our file. At that point, we were honestly quite frustrated. We had to explain the same situation several times to different employees and kept receiving different answers. For us, the problem is therefore not just the value of the discount or the parking, but mainly the poor communication and lack of follow-up. When a member of staff makes an arrangement with a guest, you would expect it to be recorded and communicated to the other employees. We did meet several very kind and helpful members of staff during our stay, and we appreciated that. Unfortunately, however, the way this situation was handled had a significant impact on our overall experience. Especially the fact that our original email was never answered and that we subsequently spent time and money trying to get in touch with someone was very disappointing. I hope management will look into the communication between staff and how guest complaints and agreements are followed up. With better communication, this entire situation could have been avoided quite easily.
There were very limited non-diary options in the breakfast. I also missed takeaway coffee cups, as I had to rush to take a call in my room. The receptionist was ok but not very welcoming. It was strange to have to pick up the waterbottle from the bar. Otherwise everything was perfect. The location is great and the views from the are are stunning.
My daughter and I had a great stay. My only critique is that the bathroom could have had hand grips for the toilet. I booked an accessible room and this is normally a standard feature. Other than that great service and location.
It's my second time staying at The Cloud One Düsseldorf-KöBogen and I've been recommending it to colleague/s. I was just disappointed this time as check-in process took longer than expected and that my room was cleaned despite hanging the "please don't clean" hanger. Because of this my cosmetics in the toilet were rearranged and potentially dropped because my blush was broken when I got back.
It was a wonderful experience from start to finish. The warm welcome, excellent service, great location, and beautiful bar view made it truly memorable. I highly recommend it to anyone looking for a unique and enjoyable experience.
To room was not the right one (accesible room) at first but after change it was better but still some handles were missing at toilet/shower room.
The room was great however there were missing towels and blankets. We were two people and only got one of each. Also the soap for showering was empty. Minor annoyances but otherwise it was a good stay and the room was clean.
no water drink water in room and didnt get .
The best team ever specially the reception tram
Everything was excellent, thank you. My daughter and her one year old son were also staying in the hotel. It was very disappointing that she was charged 50 euros for breakfast (25 for her and 25 for a one year old baby).
Home from home. My room was very comfortable at a time of extremely high temperatures outside, reception area, lounge and bar welcoming with comfortable seats. A big thank you to the staff for being so helpful and friendly.
The stay was great, the long drawn out negotiations to get my correct bill was not
It was clean. Breakfast was a bit confusing. near the coffeemachine stood the vegan products. Cheese an saussage products were separatet. Cow- Milk was not sign. I missed some salmon or, fresh minced raw pork. Even some fresh eggs i missed. There were only boiled eggs. Mabe a sauna or a gym, I was not introduced. I think they hadn't. Bathroom door could stodd not open. I closed itself.
Tolles Hotel, wunderbares Personal:)
I enjoyed my stay. Most importantly, the rooms were very clean. The bed was super comfortable, and the staff helpful, friendly and professional. If I would have to give one area to improve on, it is the fact the bar is very pretty, but not suited as a breakfast location - the majority of the tables and chairs were lounge sets, not designed to eat at.
Always a pleasure staying at MotelOne Düsseldorf Hauptbahnhof. Very polite desk management at the morning, but not at the evening!
Clean, tidy and cozy room. Good A/C. Fridge would have been nice, to cool down the drinking water. As an member and i had two rooms payed for 3 nights, i would expect to have more than one bottle of free drinking water. Friendly service especially at 7th floor bar, so special thanks to them :)
Friendly staff at reception and bar. Clean room. I enjoyed especially the AC during a heatwave in Düsseldorf.
Nice and clean, good location, very friendly staff.
Everything was great except for the check in process . The lady at the front desk was super unfriendly, did not give me any welcoming, no standard instruction about hotel, no wishing of a good stay - just gave me the key in silence.
Inadequate effect of the A/C. Otherwise an overall good experience
room were OK. but some ant in my room.
In general, minimum standard was achieved. Meaning it was clean and served the purpose. However, realising that prices in general are rising, I still feel the quality of the facilities has fallen. Be it because of the interior deco is the bare minimum now (i.e. no safe, no bedside shelve w/ phone connection, less artwork in the main area). Particularly in the Düsseldorf Hbf facility, I felt more a “youth hostel” ambiance than in the Munich facilities. The other thought I have is that you are understaffed and it causes your staff that is working to be under stress. They are not able to provide certain services like preparing espresso at the bar in the morning hours. Only one person was present and she seemed pretty stressed out and the reception equally felt like they needed help. It makes a difference believe me because I ended up feeling stressed and I left feeling like not wanting to choose this facility the next time I am coming back to Düsseldorf. Perhaps increasing hourly wage would attract more workers thus a better service.
Far too expensive for what the accommodation offers. Mattress was at least adequate. The air conditioning wasn't working properly in 32° C temperatures. Breakfast is far too limited in selection for the price.
Very nice hotel, great location, good room. Specifically the efforts taken to highlight our anniversary was more and better than expected.
The room was relatively small and lacked basic amenities. There was no minibar to keep some water cold, and it didn't even have a wardrobe for our clothes. Additionally, the breakfast was extremely poor considering the room costs €155 per night; there was barely half a counter of food available. This is completely unjustified for a hotel of this category.
value for money
Friendly staff and great hospitality
Reception desk: excellent. Room: very good. Breakfast: very good. Thanks.
Tolles Hotel
Everything as expected, friendly and accommodating staff, clean rooms.
Really nice hotel with great service and staff. Breakfast was okey. Also the rooms where fresh and good propper AC. Only thing that was lacking is that there is no really close area for parking or such things if you are going by car or if or you are going to be picked up with taxi. Then again this is for me a very minor detail. All in all a very good hotel location close to many amenitys.
Not having a traditional comfortable lounge is a mistake. Whilst the bar view is good, it is not conducive for eating or sitting comfortably. The breakfast buffet is sun scorched and not chilled.
Coole Location, top Service
Air condition was set too low, and the bed cover was too short (I'm 1.89m).
Perfect location as a base to work in Dusseldorf
Switch on. beOne.
What can you expect at the Motel One hotels in Düsseldorf?
“The city of Düsseldorf is very beautiful.” Motel One in the state capital is happy to embrace what Heinrich Heine summed up so simply. At the design hotel by the main railway station, the idyllic atmosphere of the Rhine promenade blends with the influences of the quaint old town to create a harmonious design combination.
When you book one of the rooms in Düsseldorf, you can look forward to a stylishly furnished space where you’ll feel right at home, with friendly service and easy access to the city centre. After a night’s sleep in modern box-spring beds, you’ll start the day feeling refreshed with a balanced organic breakfast. As in all Motel One design hotels, free Wi-Fi is standard in Düsseldorf too.
Which Motel One hotel in Düsseldorf is right for your trip?
The Motel One Düsseldorf-Hauptbahnhof is convenient if you’re arriving by train, have several appointments, or want to explore the city from a well-connected location. From here, you can easily fit in visits to the city centre, the Old Town, Königsallee and the Rhine promenade during a short stay, without having to commit to a particular neighbourhood too early on.
The Cloud One Düsseldorf-KöBogen is the more urban choice if Düsseldorf itself is your main focus. The Kö-Bogen, Hofgarten, Königsallee, the Opera House, the Old Town and the River Rhine are all closer to what you’re in the mood for here. This is ideal for shopping, art, evening entertainment or a weekend break where you plan to get around mainly on foot. If the MedienHafen, the exhibition centre or the airport are important to you, you should check the specific transport links on the day of your trip.
Business travellers choose based on their itinerary. Motel One Düsseldorf-Hauptbahnhof is a sensible choice for those arriving by train, with multiple appointments and a need to find their way around the city quickly. The Cloud One Düsseldorf-KöBogen is ideal for central meetings, client visits around Königsallee, appointments in the city centre and short walks after work. For the Exhibition Centre, the airport or MedienHafen, the best transport links from the respective location are the deciding factor.
How do you explore Düsseldorf from the Motel One hotels?
The capital of North Rhine-Westphalia captivates visitors with its narrow alleyways, quaint pubs, historic churches and culinary delights. Our design hotel is situated right next to the main railway station, making it the perfect base for your city break, short stay or weekend getaway.
Within walking distance, you can reach not only the Old Town but also the Carlstadt, Friedrichstadt and Stadtmitte districts. The famous Rhine promenade, featuring the Old Town Hall, the Rhine Tower and the State Parliament, is the perfect spot for a leisurely stroll against the picturesque backdrop of the Rhine.
Königsallee, affectionately known as the ‘Kö’ by locals, is far more than just a shopping street. Lined with chestnut trees and magnificent buildings, the fashion industry shows off its most diverse side here and embodies the sophisticated lifestyle of Düsseldorf’s residents. From stylish boutiques to luxury jewellers and modern shopping centres, you can shop to your heart’s content on the ‘Kö’.
If you’re longing for some peace and relaxation after a spot of shopping, the Rhine promenade is the perfect place for you. The state capital’s most famous promenade is lined with numerous cafés, bars and restaurants and epitomises the Rhineland’s zest for life. Right next to the promenade, the architecturally impressive MedienHafen exudes a blend of old industrial charm and a Mediterranean harbour atmosphere.
Fancy a drink? Then head to the Old Town, which is right next to Motel One Düsseldorf Hauptbahnhof and attracts countless visitors with its more than 260 pubs. Experience the down-to-earth warmth of the Köbes, savour the delicious Düsseldorf Alt and immerse yourself in the exciting nightlife of the ‘longest bar in the world’.
On a leisurely stroll along the Brauereiweg, you can learn about the history of the many local breweries and experience the much-praised art of brewing for yourself.
As an art lover, you’ll be in your element at our design hotel and can explore the Kunstpalast, the Ehrenhof Art Museum, the Academy, the Art Collection and the Kunstverein along the nearby art trail. If you’ve set aside a little more time for Düsseldorf, you’ll also find plenty of other sights such as Burgplatz, Carlsplatz, Heinrich Heine’s birthplace, the Ratinger Tor, the Rheinturm and Benrath Palace.
By then at the latest, you too will realise: “The city of Düsseldorf is truly beautiful.”
