Motel One Dusseldorf
01 / 02
What our guests say
Very good
Overall rating from 4,993 ratings
Friendliness 9.3 of 10
Cleanliness 9.1 of 10
Reception 9.1 of 10
Lounge & Bar 8.9 of 10
Location 9.4 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.4 of 10
Breakfast service 8.4 of 10
Unfortunately very disappointed by the poor communication We had to make our reservation by email because of our child and were unfortunately met with very slow communication. It took about a week and a half before we finally received confirmation. By that time, the discount code we wanted to use had expired by just one day. I emailed about this straight away, but never received a response. That was more than a month ago. I also tried calling around three times, but each time I waited for about 15 minutes without being able to speak to anyone, so eventually I had to hang up. As these were international calls, this also cost us around €15. When we arrived, we spoke to a very kind lady who listened to our situation and said she would discuss it with the manager. Unfortunately, she had already left by 6:00 PM. After that, we were helped by a young man who gave us our passes. When I asked him about our complaint and explained what had been discussed with the lady earlier, he seemed confused and checked the system. In the end, he offered us free breakfast for the following morning. Because he seemed unsure about the rest of the arrangements, I also asked him about the parking. He told me that this could be arranged as well and that if we came back with our parking ticket the next day, we would receive a ticket allowing us to leave without paying. The next morning, we spoke to another very friendly lady about this. She couldn't find anything about the arrangement in our file. After I explained what had happened the evening before, she told us that the young man shouldn't have promised this, but that she would arrange it for us in the afternoon. Unfortunately, when we returned that afternoon, another employee was working and he had no idea about the arrangement either. Once again, nothing could be found in our file. At that point, we were honestly quite frustrated. We had to explain the same situation several times to different employees and kept receiving different answers. For us, the problem is therefore not just the value of the discount or the parking, but mainly the poor communication and lack of follow-up. When a member of staff makes an arrangement with a guest, you would expect it to be recorded and communicated to the other employees. We did meet several very kind and helpful members of staff during our stay, and we appreciated that. Unfortunately, however, the way this situation was handled had a significant impact on our overall experience. Especially the fact that our original email was never answered and that we subsequently spent time and money trying to get in touch with someone was very disappointing. I hope management will look into the communication between staff and how guest complaints and agreements are followed up. With better communication, this entire situation could have been avoided quite easily.
There were very limited non-diary options in the breakfast. I also missed takeaway coffee cups, as I had to rush to take a call in my room. The receptionist was ok but not very welcoming. It was strange to have to pick up the waterbottle from the bar. Otherwise everything was perfect. The location is great and the views from the are are stunning.
My daughter and I had a great stay. My only critique is that the bathroom could have had hand grips for the toilet. I booked an accessible room and this is normally a standard feature. Other than that great service and location.
It's my second time staying at The Cloud One Düsseldorf-KöBogen and I've been recommending it to colleague/s. I was just disappointed this time as check-in process took longer than expected and that my room was cleaned despite hanging the "please don't clean" hanger. Because of this my cosmetics in the toilet were rearranged and potentially dropped because my blush was broken when I got back.
It was a wonderful experience from start to finish. The warm welcome, excellent service, great location, and beautiful bar view made it truly memorable. I highly recommend it to anyone looking for a unique and enjoyable experience.
To room was not the right one (accesible room) at first but after change it was better but still some handles were missing at toilet/shower room.
The room was great however there were missing towels and blankets. We were two people and only got one of each. Also the soap for showering was empty. Minor annoyances but otherwise it was a good stay and the room was clean.
no water drink water in room and didnt get .
The best team ever specially the reception tram
Everything was excellent, thank you. My daughter and her one year old son were also staying in the hotel. It was very disappointing that she was charged 50 euros for breakfast (25 for her and 25 for a one year old baby).
Home from home. My room was very comfortable at a time of extremely high temperatures outside, reception area, lounge and bar welcoming with comfortable seats. A big thank you to the staff for being so helpful and friendly.
The stay was great, the long drawn out negotiations to get my correct bill was not
It was clean. Breakfast was a bit confusing. near the coffeemachine stood the vegan products. Cheese an saussage products were separatet. Cow- Milk was not sign. I missed some salmon or, fresh minced raw pork. Even some fresh eggs i missed. There were only boiled eggs. Mabe a sauna or a gym, I was not introduced. I think they hadn't. Bathroom door could stodd not open. I closed itself.
Tolles Hotel, wunderbares Personal:)
I enjoyed my stay. Most importantly, the rooms were very clean. The bed was super comfortable, and the staff helpful, friendly and professional. If I would have to give one area to improve on, it is the fact the bar is very pretty, but not suited as a breakfast location - the majority of the tables and chairs were lounge sets, not designed to eat at.
Always a pleasure staying at MotelOne Düsseldorf Hauptbahnhof. Very polite desk management at the morning, but not at the evening!
Clean, tidy and cozy room. Good A/C. Fridge would have been nice, to cool down the drinking water. As an member and i had two rooms payed for 3 nights, i would expect to have more than one bottle of free drinking water. Friendly service especially at 7th floor bar, so special thanks to them :)
Friendly staff at reception and bar. Clean room. I enjoyed especially the AC during a heatwave in Düsseldorf.
Nice and clean, good location, very friendly staff.
Everything was great except for the check in process . The lady at the front desk was super unfriendly, did not give me any welcoming, no standard instruction about hotel, no wishing of a good stay - just gave me the key in silence.
Inadequate effect of the A/C. Otherwise an overall good experience
room were OK. but some ant in my room.
In general, minimum standard was achieved. Meaning it was clean and served the purpose. However, realising that prices in general are rising, I still feel the quality of the facilities has fallen. Be it because of the interior deco is the bare minimum now (i.e. no safe, no bedside shelve w/ phone connection, less artwork in the main area). Particularly in the Düsseldorf Hbf facility, I felt more a “youth hostel” ambiance than in the Munich facilities. The other thought I have is that you are understaffed and it causes your staff that is working to be under stress. They are not able to provide certain services like preparing espresso at the bar in the morning hours. Only one person was present and she seemed pretty stressed out and the reception equally felt like they needed help. It makes a difference believe me because I ended up feeling stressed and I left feeling like not wanting to choose this facility the next time I am coming back to Düsseldorf. Perhaps increasing hourly wage would attract more workers thus a better service.
Far too expensive for what the accommodation offers. Mattress was at least adequate. The air conditioning wasn't working properly in 32° C temperatures. Breakfast is far too limited in selection for the price.
Very nice hotel, great location, good room. Specifically the efforts taken to highlight our anniversary was more and better than expected.
The room was relatively small and lacked basic amenities. There was no minibar to keep some water cold, and it didn't even have a wardrobe for our clothes. Additionally, the breakfast was extremely poor considering the room costs €155 per night; there was barely half a counter of food available. This is completely unjustified for a hotel of this category.
value for money
Friendly staff and great hospitality
Reception desk: excellent. Room: very good. Breakfast: very good. Thanks.
Tolles Hotel
Everything as expected, friendly and accommodating staff, clean rooms.
Really nice hotel with great service and staff. Breakfast was okey. Also the rooms where fresh and good propper AC. Only thing that was lacking is that there is no really close area for parking or such things if you are going by car or if or you are going to be picked up with taxi. Then again this is for me a very minor detail. All in all a very good hotel location close to many amenitys.
Not having a traditional comfortable lounge is a mistake. Whilst the bar view is good, it is not conducive for eating or sitting comfortably. The breakfast buffet is sun scorched and not chilled.
Coole Location, top Service
Air condition was set too low, and the bed cover was too short (I'm 1.89m).
Perfect location as a base to work in Dusseldorf
Tolles Design in Top- Lage
The bathroom door handle in the hotel room was loose and didn’t close properly. Unfortunately, this meant I could hear the bathroom fan running the whole time. I used earplugs during the night.
The price does not justify the service and comfort you provide. Yes, it was during Interpack but still too much charged for what you get. No good seating and not enough spaces during breakfast.
The price was totally unacceptable.
Motel One standard all over Europe. Always satisfied. Only missing is slippers inside. Due to the exhibition, the price rate was incredible level.
Top personal, top Hotel
Hotel was lovely, good location. Room clean though a little smaller than expected. Would of benefited from a 2nd bin and did miss having a kettle or fridge. Liked being able to choose the days we wanted housekeeping.
Limited room, limited breakfast, limited reception except a girl was so nice the only one, guys are rude at the reception,
very clean/calm/ friendly staff/the defective lamp was immediately replaced/ great shower/I did not get water (my colleagues did...)/ missed the scrambled eggs for breakfast/good bar - friendly barkeeper -love this hotel
I travelled from the Netherlands to Germany, and Motel One truly made my stay worthwhile. The hotel was clean, modern, and very comfortable. The staff were exceptionally friendly, especially Sahib. He even tried speaking a few Dutch words with me, which made me feel right at home despite being away from my home country. Really recommended, thanks motel one!!
Excellent Service on the reception Desk and outstanding quality overall
Excellent facilities, breakfast, rooms( specifically sound proofing being in a city), but more importantly, open, welcoming and friendly staff.
Good location and friendly people / staff.
If you are traveling to Düsseldorf for business, avoid The Cloud One Hotel at all costs. What presents itself as a modern hotel operates exactly like a very expensive hostel. Appalling Customer Service The absolute lowest point of my stay was being interrupted by a phone call from the front desk right in the middle of a critical business meeting. I was informed that I needed to change rooms and was given exactly 20 minutes to drop everything, return to the hotel, and pack my bags—otherwise, housekeeping would forcibly remove my personal belongings. I had booked my two-night stay under two separate reservations, but the staff explicitly assured me at check-in that this was fine and completely failed to mention that I would be forced to switch rooms after the first night. To make a highly stressful situation even worse, the receptionist actually laughed on the phone while issuing this 20-minute ultimatum, completely aware of the disruption he was causing to my professional schedule. Basic Necessities Withheld Adding insult to injury, the hotel does not provide drinking water in the rooms—nor do they even provide a simple glass. When I inquired about this, the front desk explicitly advised against drinking the tap water from the bathroom sink if I had any other option. Their only solution was to direct me to the top-floor bar, where they charge an extortionate €7 for a single bottle of water. Subpar Amenities Do not expect standard hotel conveniences here either. There are no irons available in the guest rooms whatsoever. If you need to press a shirt for a meeting, you are expected to haul your clothes out of your room and down to an entirely different floor to use a communal ironing station. The Bottom Line A hotel's fundamental job is to provide a seamless, comfortable experience. The Cloud One failed completely, choosing instead to manufacture stress, nickel-and-dime guests for basic hydration, and deliver blatantly disrespectful service. I highly advise booking elsewhere.
Switch on. beOne.
Dusseldorf
Riverside relaxation in the state capital
"Dusseldorf is a very beautiful city". Heinrich Heine put it simply, and we completely agree with him. Our Design Hotel at the central station combines the idyllic atmosphere of the Rhine promenade with the style of the rustic old town to create a magnificent fusion design.
Book one of the affordable rooms in our hotel and look forward to a classy retreat with friendly service staff. Wake up in our modern and comfortable box-spring beds and start your day with a healthy, organic breakfast. Free Wi-Fi is part of our standard equipment in Dusseldorf and all other Motel One locations.
Budget design hotels in Dusseldorf – your Motel One
The state capital of North Rhine-Westphalia enchants its visitors with narrow alleyways, quaint breweries, old churches and many culinary delights. Our design hotel is situated right by the central station, making it the perfect base for your city break or weekend trip.
Besides the old town, the districts of Carlstadt and Friedrichstadt and the city centre are within comfortable walking distance. The famous Rhine promenade with the old town hall, Rhine Tower and the state parliament building (Landtag) beckons you to enjoy an extensive walk and the picturesque riverside backdrop.
Königsallee, lovingly called "Kö" by the locals, is a lot more than just a shopping street. Lined with chestnut trees and magnificent buildings, this boulevard showcases the fashion industry at its most versatile and embodies the fashionable lifestyle of Dusseldorf. Shop to your heart's content: from stylish boutiques to luxurious jewellers’ shops and modern shopping centres, the "Kö” leaves no wish unfulfilled.
After your shopping spree, head to the Rhine promenade for some well-earned relaxation. Lined with cafés, bars and restaurants, the most famous boulevard of the state capital embodies the Rhenish joie de vivre. Right by the promenade, the architecturally impressive “MedienHafen” (media harbour) exudes aged industrial charm paired with the atmosphere of a Mediterranean port.
Fancy a drink? Head to the old town! It is just a stone's throw away from the Motel One Dusseldorf Hauptbahnhof and home to more than 260 pubs and bars. Experience the characteristically direct, yet cordial, waiters of the region (“Köbes"), have a taste of the iconic Dusseldorf Alt beer and dive head-first into the wild nightlife of the "world’s longest bar". Wander along the many breweries of the old town to learn about their history and sample the fruits of the highly esteemed art of brewing first hand.
Art enthusiasts will love our design hotel: the Kunstachse (“art axis") with its many art galleries and museums – Kunstpalast, Kunstmuseum Ehrenhof, the fine arts academy, the Kunstsammlung art collection and Kunstverein association – are within easy reach. If you have some spare time during your stay in Dusseldorf, you shouldn't miss its other sights: the Burgplatz and Carlsplatz squares, the Heine Haus, Ratinger Tor, the Rhine Tower and Benrath Castle.
And you will doubtlessly come to the same conclusion: “Dusseldorf is a very beautiful city".
