Motel One Newcastle
What our guests say
Very good
Overall rating from 3,190 ratings
Friendliness 9.4 of 10
Cleanliness 9.1 of 10
Reception 9.3 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.3 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8.1 of 10
The staff are great
Excellent location. Friendly, courteous staff. Great base for a wonderful weekend in Newcastle.
Great location. 2 mins from bars and restaurants. Beautiful interior with a very comfortable courtyard. Extremely friendly and welcoming staff . Housekeeping second to none during our 3 night stay. Fantastic value for money too. Surrounded by bars etc but once window was closed couldn’t hear a thing. Wonderful stay and will come back and recommend.
Bed comfy but chair soiled and uncomfortable. Needed to do floor physio but carpet needs replacing.
Good breakfast comfortable room bed could be longer
Have stayed on many occasions. The team in Newcastle really took exceptional care of me in my time of need. A massive thank you to Jordan..
Small dimly lit rooms that are not made up while you are out , have no chair at the desk and almost nowhere to hang clothes
Room was not cleaned on check in. The toilet had not been flushed and there was faeces in it. The room was not cleaned on any day while I was in, despite me asking for housekeeping. Absolutely terrible.
Lovely customer service and friendly staff
Stayed at this hotel on a few occasions and is my first choice when staying in Newcastle
Good value. Modern rooms & lobby Quiet in general. Rooms were unbearably hot (it was a heatwave) but the air recirculating system did nothing. Twinned with the security windows reducing airflow, it was not acceptable. Fully understand the need for security checking rooms and names, but felt very militant. Checking took a long time while they rifled through many pages of names and rooms to find if you are actually allowed in to your room.
Location is brilliant...Handley to the town centre with the famous Grey street a few yards away.
Excellent value. Easy check in and out, great location, friendly staff.
We loved our stay at Motel One Newcastle the proximity to everything is fantastic. The hotel staff were very friendly and our room was ready for us as soon as we arrived (1 hour early). The hotel was clean and well maintained and our room was bright and modern. The only grumble I have was the room was far too hot through the night as the thermostat on the air con didn’t go believe 10 degrees and the fan wasn’t the best so our sleep was disrupted a lot because of this.
I had a large room. The weather was very hot during my stay, the aircon was not very cool.
Good location. Friendly staff.
Great location, friendly and helpful staff, nice breakfasts.
The room was clean, comfy and quiet. The cooling system mostly kept it at a bearable temperature (during a heatwave!). The free wifi was excellent! However, the breakfast was not worth paying for, being a German/Dutch style cold meats and cheese buffet with almost no other options such as pastries. Meat and cheese that is laid out uncovered and (I think) uncooled on a side for hours isn't great. Very minimal cereal/fruit choice. The reception could also be better lit.
Charlie on the the reception Is very very helpful and always has a smile
Excellent, had a lovely stay in central Newcastle. Staff were lovely and welcoming. The hotel bar and lounge are fantastic.
The air conditioning in the room and the ventilation system in the bathroom weren't working. Since the window could only be opened a couple of centimetres, the temperature in the room was too high and the overall indoor climate was very unpleasant. Hard to sleep at night... According to reports from other guests and the hotel staff, this wasn't an isolated incident but affected a large number of rooms. Everything else was fine. Overall, this was my worst experience at a MotelOne hotel.
Love this hotel, but the heat was unbearable. Newcastle always delivers on location and cleanliness, sadly there weren't enough provisions in place to help with the heat wave. Upon arrival we were informed that we were on the sixth floor - 'the hottest part of the hotel'. Whilst a fan was requested, it was useless. When we raised this at 11pm (after returning to the hotel following dinner) it was suggested that we could move rooms. Why wasn't this suggested upon arrival, or why weren't we allocated a room on a lower, cooler level?? Such a shame, resulting in the worst nights sleep ever. A colleague did try and assist with the air temp in the room, but this simply circulates more heat. Extra provisions and water could have been provided, along with better room allocations if the hotel was quieter.
This hotel is always lovely the staff are very friendly xx my room was spotless xx
All perfect except for the room temperature the climate control didnt cool the room down at all it was a heatwave outside but it was ineffective,very temped to sleep downstairs in the air conditioned areas
Our favourite place to stay in Newcastle. So handy for the Theatre Royal. The bar is comfortable and open great hours. Best shower of any stay in recent years.
The room was small. Lighting wasn't well designed. The room was extremely hot. However, the staff were absolutely fantastic. They couldn't have been more helpful. Lisa moved me to a lower level room which was cooler (but you still need proper air con rather than an air circulating system).
Charlie was excellent at reception But my toothbrush and toothpaste went missing from my room
Staff were excellent and very friendly from arrival until leaving. Rooms are small but comfortable. I would have given 10/10 if the room hadn’t been too warm and the ac unable to cope along with only bottled beer available at the bar, no draught option. Breakfast is continental and very nice.
Really great stay. Charlie on Reception was very informative and helpful as were all the staff. The room was great in every way accepting the AC which never got the room cool (Only thing I dropped the score for as all other aspects were great)
Having booked last minute after a nightmare coming home from Spain we were exausted. Lizzie on reception was utterly fabulous! She upgraded us and got us into a room at 9.30am so we could shower and sleep which was very much appreciated and customer service was excellent.
I am working up here and been coming to the hotel For over a year the reception staff are very very helpful
Clean, quiet, comfortable. Excellent central location. Staff lovely, helpful & friendly. Good reception spacious seating areas & bar.
The room was very hot despite using the air con. The bed seemed hot not sure if a plastic sheet was on the bedbase. Some dust on the light fittings above the bed. The TV sound was of very poor quality despite adjusting the volume. Got an email invitation to check in but the website was in German and despite changing language and even logging onto your website this proved too difficult to complete.
I was allowed to check in early which was a bonus. Lizzie on the reception friendly an efficient. For my second stay i had room 520. All good wiyhe great aircon. The thing that makes the hotel for me is the outside seating area. Breakfast again brilliant with a very wide choice.
Hotel was clean, well kept and in a good location. Motel one was good value for money and all staff encountered were friendly. The room was unbearably hot. The air conditioner did nothing to cool the room down. The window couldn’t not open any further than an inch or so. The reception staff did provided us with a fan but I would say this affected our stay quite a bit.
Pleasantly surprised. Lovely hotel. Staff friendly and helpful. Everywhere clean.
The hotel and breakfast were amazing. Our only gripe was the memory foam mattress that had sunk and wasn't supportive
Didnt book breakfast but asked if I could pay for one. Was refused. There was ample amount of food out.
Great staff, great bar, great location
Excellent hotel in ideal location. Close to everything but in a quiet enough street to escape it all too. Reception, dining and bar staff all excellent, I should have paid more attention to names. Friendly, professional and mix an excellent cocktail. Modern well maintained, showers clean and simple.
Stayed here a few times and always find the staff, extremely pleasant and professional. Rooms are always spotlessly clean and the location and price are superb. My only negative is that we always seem to get a room that looks out onto rubbish skips and rat poison boxes in alleyways. Curtains are easily pulled but all in all a great hotel despite that
There isn't enough milk in the room, each cup of tea or coffee needs 2 sachets and these weren't replenished during my stay. I do appreciate that you provide decaff though as many hotels don't. The pillows are a bit strange, they were almost like full sized pillows that had lost their shape and so had been folded over into a square, as had the pillow cases, which had been tucked in. I found them quite uncomfortable to sleep on.
No hassle, nice clean room and helful staff
Our room (4.00) was basically like a sauna. The large double windows basically worked like a greenhouse and the glass got so hot it was heating the room up, and the air conditioning placement was less than useless, being incredibly low power and also pointing at the wall and not into the room itself. The only way you could even tell it was on (even at full power, lowest temp) was by sticing your hand directly in front of it. It was basically impossible to sleep and opening the windows was also not an option.
Great location. Delightful reception staff. Compact but very clean and well appointed room. Bathroom very nice indeed. A window that actually opened. Would have loved a biscuit with the tea but appreciated the decaff options for drinks. Would absolutely stay again.
Well presented, great location, but Aircon insufficient (room stayed around 24 degrees even on full blast), sheets rough and uncomfortable.
horrible hotel, inflexible staff and conditions were very low standard.
The hotel was clean, welcoming and the staff were very friendly.
Carpet really old smelly and dirty. Baseboards really dirty in hallways.
Good hotel with nice rooms, good bathrooms and public areas. Breakfast is a bit of a crush on weekdays for business travellers - a severe shortage of tables at busy timed. Also the entrance lobby needs better lighting as it is very dark, partially sighted guests would find it difficult to navigate
Gallery
Everything you need at a glance
- Tea and coffeeIn-room preparation facilities
- Free WiFiThroughout the premises
- Arrival and departureCheck in 3pm/check out midday
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Stay in parents’ roomFree for children up to 12 years old
- Drinks and snacksDiscover our wide selection at the One Lounge
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Pets welcomeContact the hotel directly
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One
- Room size 14 m²
- French box-spring bed (140 cm)
- In historic building
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Special One
- Queen-size box-spring bed (160 cm)
- In historic building
- Seating
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Wardrobe
- Room size 18 m²
- Some with view over the historic city centre
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Location and surroundings
Hotel Newcastle
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
