Motel One Newcastle
What our guests say
Very good
Overall rating from 3,207 ratings
Friendliness 9.4 of 10
Cleanliness 9.1 of 10
Reception 9.4 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.3 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8.1 of 10
Location, price, staff all excellent.
Hotel in a Central location,near to shops and bars,friendly staff,clean and well maintained
Hotel clean and tidy. Centrally located. Not much room to unpack and store clothes and wasn’t keen on plastic cups for tea and coffee. But for a 2 night stay it was worth the money. Bed and pillows very comfortable so slept well. Tv channels basic.
Splendid stay ! Can't wait to return. Wonderful deco and relaxing lounge. Clean and perfectly kept.
The aircon didn’t work and the room was too hot to sleep. There were no bedside tables. The bed had ceiling high wood surrounds which I knocked my head off several times whilst trying to sleep. I would not stay here again.
The entrance and reception is lovely. Nice bar area and outside terrace. If you are looking for somewhere central to restaurants and bars (which we were) it is the perfect location. The rooms are tiny, so much so that the bathroom door felt like we were in a caravan. We had to move rooms to a larger one but still very pokey. Both rooms had wood chip wallpaper which I haven’t seen since the 70’s. We did stay over the bank holiday weekend but the walls are so thin and the people opposite were having a party till 4am. Not worth the £170 for a (so called) double room.
Lovely hotel, great.location, friendly staff, clean rooms. No complaints.
Services were good Only issue was parking
Great location and lovely hotel
Nice stay as normal. Reception staff were extremely welcoming and helpful. However we had a problem with the toilet not flushing late evening. Maintenance had gone home so Reception fixed it for us which was great. However after using the toilet during the night it happened again and water running was a constant noise during the night unfortunately. Not the receptionist fault, she did her best and thought it was sorted, however it did unfortunately disturb my sleep.
Great location with friendly staff. Room rather small with no frills. Bar did t seem to offer draught beers.
All staff were great. Room overlooked a very narrow street and a busy gym opposite. Very, very easy for gym users on multiple floors to see into my room but there were no net curtains or blinds. It was a lovely sunny evening, such a shame I had to close the blackout curtains and put the lights on.
Rooms nice and clean and bright, but the only thing is that the rooms are so HOT. even with the window open and turning down the heating. Makes it really difficult to sleep.
Great wee hotel.
Lovely room very clean quite impressed
I really like this hotel, it's smack bang in the city centre, lots of pubs cocktail bars and restaurants around, the only 3 little problems I have are the memory foam mattresses, I hate them you cook in them especially in the summer, and the noise from the pubs and restaurants emptying bottles in the bins around 6/7 am wakened us up, I know the hotel has no control over other businesses, but surely something should be in place between the businesses that bottles and glasses should not be emptied until at least 9 am, people are paying for a good nights sleep rest and relaxation, we asked to be moved to another room not facing the courtyard, and it was no problem, so 10 out of 10 for their help in accommodating us. also the bar is way to expensive, you very rarely see anyone in it, and that will be why, people are not going to pay over the top prices for drink when you can walk out the main door and pay from £3.75 to £5 for a pint of beer! other than that, I enjoy staying here.
Lovely hotel, very clean. It is my go to hotel when going out in Newcastle. The reception staff were very kind and put me onto a lower room as I'm claustophobic and don't use lifts. Next Morning they kindly allowed me a late checkout until 3pm as I wasn't feeling very well. Nice bar area and had a nice toasty, love the glass straws for the drinks. Great little hotel and very efficient. Great location. Will be back!
Beautifully set out. Very modern feel. Staff were very friendly and helpful. Of all the hotels I’ve been to it was by far the easiest to check in/check out which is fantastic it saved me lots of time. Couldn’t have asked for any better. And for the price I’m blown away. I’m used to paying double/sometimes triple for not even half the hotel this was…wow!
Staff are very friendly . Great check out time noon and good location . Plus a complimentary bottle of water which was very helpful :)
I expected the breakfast to include hot food also, like scrambled eggs, bacon, sausages, etc. It would have also been good to have a small fridge, which I think is a necessity for a longer stay of over 2 nights.
Room was lovely and clean. Staff very friendly and helpfull. Shower was perfect which is very rare in hotels. We stayed over as we were on a night out and although we went back to the room at 3am we were quiet and respectful as it seemed all other guests were too which made the stay more comfortable and at ease. We will stay again.
Friednly staff and nice hotel. Room are starting to show their age but great for the price.
Lovely and helpful staff all with buckets of personality and a can do attitude. Gorgeous communal sitting areas. Bedrooms lack character, space and amenities . Pet friendly at a £15 nightly charge which is great . No in room refrigeration or ironing facilities. Television hard to use . The in room coffee/tea facilities used plastic cups instead of ceramic mugs which was a …new experience. Told in the evenings that the door was by key card access but on Saturday when the town was quite rowdy we were shaken down for our details by a security guard. Although for obvious safety reasons this felt more unsafe and oddly intimidating. The location is in a Gorgeous little side street and close to everything … even the festivities happening on bigg market street . You wouldn’t have to leave the area if you had no plans , coffee shops, bars, comedy clubs and clothing stores all in close proximity. Didn’t personally get the breakfast… found it odd that you had to walk through the buffet of food in the open to exit the building from the lifts .Had a great time but with those amenities provided in room would be better <3
Quick and easy check-in Room to warm and cooling system not working
We had a great time, and will certainly be coming back.
I had an awesome experience with Motel One. Warm and comfortable, clean throughout and friendly staff.
Room. Clean, reception staff were wonderfully friendly and helpful
We chose this hotel for its great location, and overall the bar area was pleasant and a nice place to relax. Unfortunately, our experience was significantly affected by how an issue with our room was handled. During our stay, the bathroom door came off its hinges while my daughter was opening it. Thankfully, she wasn’t injured, but it could easily have been much worse. We reported this to reception and were told maintenance would be informed. Later that day, when we returned to the hotel, our key cards no longer worked. Reception reissued them, but no mention was made of the earlier issue. When we got back to our room, the bathroom door had been completely removed with no explanation. As we were heading out again, we asked reception for an update and were then told—quite abruptly—that we had to move rooms immediately. This was frustrating, as it hadn’t been communicated earlier when we were already at reception. The situation was made worse by the rude and defensive attitude we encountered. Despite having taxis waiting and friends with us, we were told we had to move all our belongings straight away for “health and safety” reasons. No assistance was offered, and no apology was given—it felt as though we were being blamed for the situation. This was particularly disappointing as, up until that point, our stay had been very enjoyable. We were visiting Newcastle for a meaningful and emotional weekend in memory of my husband, who passed away six months ago and was from the area. While we didn’t let this incident ruin our time, it did leave us feeling let down by the level of service.
Lovely hotel, fabulous staff, great location.
Good central location. We paid £71 for double room on a Friday night without breakfast. Front desk and bar all great, nice looking place too. Bedrooms small and simple, everything you need. Our go to in Newcastle.
Fine, room 310. Sadly it overlooked a boxing club across the road with lots of fire hazard material , big bags of cotton materials, which made me somewhat uncomfortable. Quiet enough and glad we were able to open the windows. Split level was not expected and we only had one bin which meant we had to carry the used tea bags across the apartment.
Great hotel. Great staff. Great location
Really nice stay felt very welcome all staff I met were really nice and helpful
spotless hotel with very friendly staff in a perfect location - great value also
Very friendly staff
Lovely hotel and comfy beds Room too hot and a bit of noise from outside. Great social spaces and lovely outside patio
Excellent location, great staff and decent rooms.
Helpful staff. Friendly welcome. Lovely room. Nice facilities. Can't fault it. Did not feel budget!
good location and nice hotel, only bit was a slight nosier aircon at 2/3am in the morning which happened randomly and a few more tv channel choices would have been good, and breakfast wasnt to my normal liken but that is a personal choice but others seem to enjoy otherwise all good
Professional,friendly staff, clean room, no complaints
Staff were lovely, super helpful and an early check in was arranged for us! The room’s decor was dated and old which was disappointing as I feel it did not look like this on the pictures when booking. Our room had staines up the curtains and bed side lamp shades which looked like old dried food which had not been cleaned before our arrival. Beds were comfy enough and bathroom was modern and clean. Overall could be improved however it’s okay to get your head down for a night if had to.
So reliably good. Always welcoming and the rooms are clean and comfortable. Location is perfect. Wish they served evening meals, but there's so much choice literally on the doorstep.
Loveliest staff but the room was so warm I couldn't sleep at all even when the aircon was full blast. The shower head could probably do with descaling as the water was struggling to come out of it.
Everything was great. My only regret is that the room was very dry during the night despite the opened window, I guess because of the building system. I was on the sixth floor. Unfortunately I don’t know if you can do much about that!
Great value for money rooms and excellent staff
Clean, polite, professional, not very friendly. Difficult to work at desk with dodgy choice of “seat” The website always defaults to German which makes booking, checking in more difficult
Thanks for letting us check in early. Unfortunately we did not enjoy our stay. We had a rubbish nights sleep… awake nearly every hour… hot and cold… we did alter the air con a few times but it continued to make a noise all night. The toilet also seemed to be on a slant when sitting on it. We felt the bed was so uncomfortable too. We left pretty early this morning and were too tired to mention to reception staff on leaving.
Room clean and tidy. Staff friendly. View was awful and woken up by bins being filled and emptied!
Mellow and friendly ambience downstairs and a comfortable, quiet room.
The hotel's location worked well for this trip and everything was clean and as expected. Thank you particularly to Rachael for her help!
Gallery
Everything you need at a glance
- Tea and coffeeIn-room preparation facilities
- Free WiFiThroughout the premises
- Arrival and departureCheck in 3pm/check out midday
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Stay in parents’ roomFree for children up to 12 years old
- Drinks and snacksDiscover our wide selection at the One Lounge
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Pets welcomeContact the hotel directly
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One
- Room size 14 m²
- French box-spring bed (140 cm)
- In historic building
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Special One
- Queen-size box-spring bed (160 cm)
- In historic building
- Seating
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Wardrobe
- Room size 18 m²
- Some with view over the historic city centre
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Location and surroundings
Hotel Newcastle
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
