Motel One Newcastle

24 dub 2026

Helpful staff. Friendly welcome. Lovely room. Nice facilities. Can't fault it. Did not feel budget!

24 dub 2026

good location and nice hotel, only bit was a slight nosier aircon at 2/3am in the morning which happened randomly and a few more tv channel choices would have been good, and breakfast wasnt to my normal liken but that is a personal choice but others seem to enjoy otherwise all good

23 dub 2026

Professional,friendly staff, clean room, no complaints

23 dub 2026

Staff were lovely, super helpful and an early check in was arranged for us! The room’s decor was dated and old which was disappointing as I feel it did not look like this on the pictures when booking. Our room had staines up the curtains and bed side lamp shades which looked like old dried food which had not been cleaned before our arrival. Beds were comfy enough and bathroom was modern and clean. Overall could be improved however it’s okay to get your head down for a night if had to.

23 dub 2026

So reliably good. Always welcoming and the rooms are clean and comfortable. Location is perfect. Wish they served evening meals, but there's so much choice literally on the doorstep.

22 dub 2026

Loveliest staff but the room was so warm I couldn't sleep at all even when the aircon was full blast. The shower head could probably do with descaling as the water was struggling to come out of it.

22 dub 2026

Everything was great. My only regret is that the room was very dry during the night despite the opened window, I guess because of the building system. I was on the sixth floor. Unfortunately I don’t know if you can do much about that!

22 dub 2026

Great value for money rooms and excellent staff

22 dub 2026

Clean, polite, professional, not very friendly. Difficult to work at desk with dodgy choice of “seat” The website always defaults to German which makes booking, checking in more difficult

21 dub 2026

Thanks for letting us check in early. Unfortunately we did not enjoy our stay. We had a rubbish nights sleep… awake nearly every hour… hot and cold… we did alter the air con a few times but it continued to make a noise all night. The toilet also seemed to be on a slant when sitting on it. We felt the bed was so uncomfortable too. We left pretty early this morning and were too tired to mention to reception staff on leaving.

21 dub 2026

Room clean and tidy. Staff friendly. View was awful and woken up by bins being filled and emptied!

21 dub 2026

Mellow and friendly ambience downstairs and a comfortable, quiet room.

20 dub 2026

The hotel's location worked well for this trip and everything was clean and as expected. Thank you particularly to Rachael for her help!

20 dub 2026

Convenient location meeting her needsat a fair price

20 dub 2026

Bathroom smelly. Plastic beaker appalling. Pillows uncomfortable. Buffet breakfast a mystery hunt to find anything. Lounge area and staff lovely.

20 dub 2026

The hotel was lovely, as were the staff, the room was also ok with it being clean and perfect for what I needed. However, the constant noise from whatever commercial building was opposite kept waking me up through the night and early in the morning. I have never returned from a break so tired, and now feel I wasted my money, such a shame as I had high expectations (room 139, 16th to 19th April)

20 dub 2026

The room was a little small but otherwise clean and comfortable. The toilet flush kept sticking so the water would continuously run, this needs to be repaired.

20 dub 2026

I used to stay at Motel One every week when I worked there (twice) on long term client contracts. This time was for a social visit and it’s still perfect for a city centre hotel. Great value for money. The rooms and ground floor reception, bar and breakfast areas continue to be well-maintained. Whilst the staff I had got to know well a few years ago have long since moved on, the current hotel staff remain just as welcoming and professional as always! Great to see such consistency in a hotel!

20 dub 2026

Great hotel with a central position. Great staff and room. Will stay again when next in Newcastle. Have used Motel One many times in Germany. Always first class.

19 dub 2026

Excellent location for bars/restaurants. Very nice hotel. Staff very friendly. Room clean but quite small, not much storage room for clothing. A wardrobe would have been ideal. Paid £374 for 3 nights which i think is a little overpriced. Breakfast was ok, but a cooked option would have been nice.

19 dub 2026

Well situated. Friendly and helpful staff. Spotless. Room comfortable, we stayed on 5th floor. Breakfast as plenty of choice. Easy to check in. Would highly recommend. 😊

19 dub 2026

Great location. Nice bar area to meet prior or after.

18 dub 2026

The hotel was lovely. Classy, great entrance and I liked my experience. Easy to get to rooms from lift too. However, room was not cleaned properly. Toilet seat was dirty, as was the shower and bathroom area. The cleaning would be the area of improvement, especially in the bathroom

18 dub 2026

Overall a positive and enjoyable stay. We encountered a few issues on arrival but the staff were very friendly and helpful. The TV in our room would constantly lose signal which was frustrating. The staff helped us twice to make it work, but the TVs could do with an upgrade to avoid this happening. The room we had was quite small and would stay at an uncomfortably hot temperature, even with the ac turned down the lowest. The staff helped us with this by providing a fan which was appreciated. There were no water glasses provided in the room so we had to ask at the bar for some. Overall it was an enjoyable stay and the staff were always happy to help with any issues, but it would have been a nice gesture to have a drinks discount or some gesture to apologise for the minor inconveniences.

18 dub 2026

Lovely hotel in quiet location at heart of city centre. Friendly/efficient staff on Reception. Amazing staff in bar. Our go to hotel when staying in Newcastle

18 dub 2026

Very hot in the room didn’t sleep and was told the heating system only allows temperature according to the outside temperature, it was 8 degrees outside

18 dub 2026

Excellent location and great value for money. Staff were very friendly. I’m not sure about the “don’t clean the room” option card for the door as towels don’t need to be changed if remaining hung up and bed doesn’t get changed often.

18 dub 2026

The lobby of the hotel is nicely designed & very spacious. Although I did not arrange breakfast, from what I could see it looked extensive & good quality. Check in was swift and efficient. Unfortunately this is where the good points end for me. I had high hopes for the room after seeing the lobby. On entering my room it resembled that of something from prisoner cell block H. Small, bland, with virtually no furniture to speak of. Carpets were dark, lighting poor & the view from the window resembled something from post war Russia, charming it was not! The bathroom by contrast looked reasonable and modern, but nothing special. In my opinion this hotel did not offer value for money due to this fact. For only £12 more Newcastle offers very significantly better accommodation in close proximity. I'm pretty well travelled & stayed in hundreds of hotels over the years, so know the difference between good & bad I think. I shall not be returning to this particular hotel. The rooms really need to be upgraded to match the ambiance of the lobby. This then, could be considered good value in my books.

18 dub 2026

Great hotel, excellent value. Nicely refurbished, excellent bar area, super friendly staff. Delicious continental breakfast. Only complaint is lack of air con as room was very hot - and it’s only April and not particularly warm weather. Would not stay in summer here for that reason but otherwise a great hotel. Best hotel wifi I’ve ever had!

18 dub 2026

Spotlessly clean friendly staff excellent location but …..no water pressure on the shower so consequently ineffective and basically unusable

17 dub 2026

This is our first time staying with you guys and what an absolute fantastic choice it was!!! The motel was perfect in every single way - location was 10/10 with everything walking distance, very clean rooms with everything you need including a really good hairdryer, friendly helpful staff & a good night rest!!! Definately will book with you again & Definately recommend this motel ⭐️⭐️⭐️⭐️⭐️🤗

17 dub 2026

Easy check-in, check-out, room was cleaned and comfortable, customer service very good, great location.

17 dub 2026

The check-in was a bit hectic and I got snapped at when I mentioned that I’d already paid for my room, was told, “Yes I know but I’m training somebody!”. So that was great. Lovely building, nice location and everything was spotless. Happy with the room and facilities until it became apparent that our room was feet away from the staff smoking area. So the majority of the stay was spent opening and closing the window whenever staff (which they did very regularly) went there. The smoke and noise really ruined the stay. Politely mentioned it at check-out and got told that it was probably a nearby business (don’t really appreciate being lied to or having my intelligence insulted). Wrote an email yesterday which has been ignored. So will not be staying again.

16 dub 2026

Everyone was very pleasant and helpful. Did not like the cups in the bedroom - could they be china cups please. One of the best breakfasts Ive had.

16 dub 2026

Good value for money for one person staying one night

16 dub 2026

Hotel and staff were lovely however the air conditioning was not the best and we were extremely hot during the night

15 dub 2026

Staff are helpful and really friendly! Rooms nice and clean and bar and chill areas are lovely.

14 dub 2026

no problems courteous staff very helpful . motel very very clean thank you .

14 dub 2026

Everybody went above themselves to help.

14 dub 2026

The location of the hotel is excellent. The staff were extremely good. The room was adequate, but far too hot and the temperature system made no difference.

13 dub 2026

Really nice hotel right in centre we have used this one a number of times. Pleasant staff and good accommodation

13 dub 2026

Helpful reception staff. High standard of room fixtures and fittings

12 dub 2026

We have stayed at Motel One Newcastle many times over the years. It is a good base for town as it’s within easy walking distance of pretty much everywhere. The rooms are, like all Motel One hotels, functional but the bed was comfortable & the room was clean and tidy. The only downside was the flush on the toilet was very stiff and the water from the shower was very hot despite turning the temperature gauge down to zero! I was disappointed the European TV channels were not functioning. However, for what you pay for the stay it’s good value and it’s very likely I will book again in the future when I return to Newcastle.

12 dub 2026

A great place to stay and an ideal location Staff were so friendly. Room could have done with a bit of attention- dirty wall next to the bed and carpet stains but these are minor things as everything else was great. Bathroom good bed was comfy Bar downstairs was great

12 dub 2026

Lovely hotel in a great location. Very clean. Friendly helpful staff. Only downside was there’s no privacy in the rooms when the curtains are open, voile at the windows would be an idea as rooms opposite can see into the room. So had to close curtains/use lights when changing and getting ready to go out.

12 dub 2026

Excellent location, comfy room, friendly staff.

12 dub 2026

Really love room, staff were really helpful and friendly, great location and already booked to return again next month!

11 dub 2026

An excellent stay with friends. Extremely helpful and friendly staff.

11 dub 2026

Welcoming staff. Clean room. Comfortable bed. Good location. Excellent price

10 dub 2026

Excellent service, clean hotel room.