Motel One Vienna
01 / 06
What our guests say
Very good
Overall rating from 30,099 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.8 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
Our stay with you in Vienna was most enjoyable. I can't tell you enough how the staff at the bar, breakfast, and the room attendant were very friendly and helpful. The front desk greeted us with smiles and professionalism upon our arrival. It was unfortunate that we were not able to check in when arriving early, but we understand. We have stayed with you at every location when visiting different Cities. We will continue in the future to stay with you again. Thank you!
It would be great,if you will add cotton buds and teethpaste at bathroom.
All in all very good, i come here every time i come to Vienna. Cleanliness of the room was not perfect (dust on furniture tops that are higher up) and no light curtain under the heavy one, which somewhat steals privacy, when in the room and want daylight. The no curtain issue bothered me. Staff, as usual a 12 out of 10, especially Claudia at the front desk. She’s a star! Ps. Breakfast at 25€… that’s a lot, since it’s a breakfast, with coffee coming from a machine, and no “special” options. For totally me a no-no.
Great location. Room was "compact" with nowhere to put things. One shelf would be nice. Although there wouldn't be any room, a refrigerator would be nice. You can't charge bar purchases to your room, pity. Overall, besides the room, staff and facilities were great.
Top hotel centraly located,really perfect all the single situation Reception very organized,partycularly Mr.Mario & Mrs Claudia I,my wife and my son very hippy to stay in the hotel and i hope to riserve in the future an other hotel of yr hotel group
A nice and clean hotel close to Vienna’s main attractions. Everything is within walking distance. There is also a BILLA Corso supermarket and a number of restaurants in the immediate vicinity. The room was clean and cozy, and the breakfast was excellent, with a good selection of options. Overall, we were very satisfied with our stay.
Very nice, clean, perfectly placed and with friendly staff. Would be even better with a little fridge and wardrobe in the room.
The only complaint we had that the rooms were little bit to small, we would also appreciate the shower with closed door instead of partially covered glass. The kettle with few bags of tea/coffee would be also appreciated so we will not go to the bar after the long day out. Generally design of your hotel focuses on guests staying overnight and doing stuff outside all day, we stayed four days and we sincerely think that for guests staying several days you should provide little more space, at least comfortable chair in every room (my sister has only round stool) and bigger racks with more hangers (there was no space to dry slightly wet clothing). Overall we appreciate helpful staff and nice common area on the main floor of the hotel.
Clean, modern and very close top the city center
Hairdryer did not work in room, it would have been nice to have a kettle and cups.
We had a truly wonderful and memorable stay at this hotel. The location is excellent, especially because it is very close to the metro, making it incredibly easy to get around the city. The staff( all of them )were very friendly welcoming and helpful. Two members of the reception team were particularly outstanding. They made us feel welcome and cared for. The hotel was clean and comfortable. We especially loved the peaceful and relaxing atmosphere of the area. Thank you all again for everything.
Rooms and stuff was almost perfect but I think a small fridge is missing from the rooms
Everything was great.
Very happy. Good value and great experience.
Hotel bed comfortable, slight smell in room, no facility to mske coffee/ tea, no telephone in room no water provided for t room.
After having stayed at multiple Motel One hotels, I was a bit underwhelmed. The bar area looked less inviting than other locations. Also, the room felt very simple. In addition, I felt the charge for breakfast was high.
We booked a room for two people for three nights. Instead of checking in at 15:00, we informed the hotel in advance that we would be arriving around 9:00–10:00 in the morning, after travelling by night train. We called the hotel beforehand, and the staff confirmed that they had made a note of our early arrival in their system. When we arrived, exhausted from our journey, we asked if we could check in. We were told that no rooms were available and that we would simply have to wait until 15:00. When we explained that we had contacted the hotel in advance and that our arrival had been noted, the woman at the front desk showed no understanding or willingness to find a reasonable solution. After around half an hour of discussion, they finally offered us a room for one person. We were two people, so this was obviously not an adequate solution. We were told that we could get a proper room after 15:00. The entire situation was extremely unprofessional and unacceptable. We had contacted the hotel in advance specifically to avoid this kind of situation, yet nothing had apparently been done with that information. After a long journey, we expected at least some understanding and an effort to find a suitable solution. What made the experience even worse was that there was no compensation or any meaningful gesture from the hotel for the inconvenience. We were simply expected to accept the situation, despite having informed them in advance. Overall, a very disappointing experience and, in our opinion, a serious lack of professionalism and customer service.
Clean, modern, had quiet room. Good air condition and comfortable bed. Lower pillow as alternative would be good, only high pillows provided.
Great hotel if travelling by train, nice and handy. Room was spacious and price was great. Easy bus or train to centre.
Clean room, friendly and helpful staff. The bathroom was in prestine condition and the shower drain wasn't clogged, unlike numerous other hotels in the same price category.
Very Nice! Renovated with new modern fixtures! Nice modern bathroom and room. The rooms are small so be prepared! Book the largest room if possible!! You won't be happy with the smallest room. Everything else is great. Lobby are is new and modern with nice Cafe/bar. Very close to Old town and easy to get to everything. Metro steps away from hotel. I would recommend if you are okay with a smaller room. My husband and I travel abroad frequently so we if I like a place its says alot 😉
So fresh and so clean and a very good location.
The gentleman and the reception need some training. Busy on his private phone will inchecken guest...is not very nice. Not knowing how to make a proper invoice. Later I asked again and this friendly lady give me the proper invoice and was very friendly. Water pressure in the shower is very low. That makes it difficult to shower. Location is great, and breakfast was very nice and friendly staff.
This accommodation was not what we were expecting. That is not the fault of the Hotel, more what our agent booked for us. A comfort room was nowhere close to what we expected and are used to. A bedroom with bathroom and little else was just unsuitable for our wants. The room may suit the more upmarket backpacker customer, but not someone looking for more than a just a room. After registering in, and entering the room, we immediately decided to relocate to somewhere more suitable. We kept the booking active as a 'plan B'. Travelled back the next day to check out - effectively stayed 0 nights at the Hotel, but used 1 night (of 7 booked). To reiterate, this Hotel aims to cater to a distinct guest 'class'. We were not of that class.
The hotel was perfect except for missing room facilities like slippers , coffee machine and water
Generally I liked our experience with the hotel and certainly recomend to everybody. However there were a few details which could be somewhat better. Liked the welcom bottle of water, but especially with extreme heat would be better to put it in the room instead of needing to pick it up at the bar. Information during booking on the website could be more clear, for example more noticeable that room has airconditioning. I also do not like the app. I booked two rooms under my name and it was not possible to check status of both or put both in the application. Finally check-in times should be on clear sign at reception desk and in emal communication. And finally, in my room airco didn't work very good.
The Motel Overall is nice - The AC did not work - and this was horrible. too hot to sleep in the night :(
The staff at the hotel was excellent, but the maintenance people tried to convince me that my room with a broken air conditioning system (515) was working just fine. The hotel management gave me an upgrade (571), and my new room had air conditioning that worked perfectly. When it's 40°C outside, you cannot try to pass off rooms with broken air conditioning to guests; you have to take those rooms out of inventory. It should not be up to a guest complaining for you to react. This is unacceptable.
I loved my stay! The only thing that bothered me was that there wasn’t a fridge in the room. A special thanks to the receptionist, Rayan, who made my stay much more comfortable.
Located central of Wien and really close to the Wien central station. Breakfast was good and had an adequate amount of choices. The room held a good temperature as the heatwave struck Wien, which was very satisfactory and made the sleep much better. Would definitely choose this hotel next time and will look for a Motel One next time I need a hotel.
Beat the Heat and Sleep in the AC
Great calue for money
The rooms are very comfortable, but would be even better if they had a coffee corner. The breakfast is excellent and the staff are super friendly and professional. We didn't like the remodelled bar, the G&T menu you had before seemed to have disappeared... the digital menu is not the most user friendly, either. The decor and the atmosphere was much better before.
Everything was great, cleanliness, size or room, front desk service and also breakfast. The only comment I have is regarding getting to the property. Taxis do not know how to get to the property or close enough. When I arrived from the airport, the taxi left me on the other side of the bridge and had to walk 10-15 with luggage , as he couldn’t find a way to get closer.
This hotel is lovely both inside and outside. A quiet relaxed vibe with kind, helpful staff.
It's not what it used to be. It's still very good hotel but I have a feeling it lost something that made it special. Check-in was just OK. I had to point out twice that the room was already paid online, which was annoying. The room was fine but a bottle of water (on a very hot day) would be nice. Especially that the poster in elevator said clearly that I should get one as beOne member. Breakfast was good as always and it was great start of a new day, so nothing to complain here. All of all it was a nice stay, but I would pay more attention to details. Otherwise there is no point if choosing MotelOne if competition has better prices.
A lovely stay in an excellent location! We walked everywhere! The rooms are clean and are very modern and . An extra suitcase stand would be appreciated and somehow a bit of extra counter/storage space in bathroom. Overall, would highly recommend and would stay again. The bar staff were welcoming and friendly!
Consistently high quality, standards good, clean
Comfortable and lovely hotel receptionists. Would benefit from mini fridge in the rooms.
Clean and conveniently located, but a bit outdated. I first stayed at this motel when it had just opened, and it was fantastic. Unfortunately, the interior design hasn't aged well and now feels quite dated.
We had a great stay at Motel One Wien-Prater. The hotel is modern, clean, quiet, and very comfortable. Although it's not in the historic city centre, it's right next to a metro station, making it easy to reach all the main attractions within minutes. There are supermarkets, restaurants, and cafés nearby, and the staff were friendly and efficient throughout our stay. Excellent value for money, and we would happily stay here again when visiting Vienna.
Nice hotel in a great location, close to the Opera and the main shopping street. Rayan, the receptionist, was helpful and made the check-in process smooth and easy. An early check-in was kindly offered, which was greatly appreciated. Overall, it was a very pleasant stay, and this hotel can definitely be recommended.
The room floor was not so clean (I could see on the socks becoming dirty) I asked for late check-out on a Sunday as be-one member and initially I was asked to pay (it's already the 3rd time that happens in a Motel One) I had the check-out at 2 pm, but the cleaning came already at 1:45
The hotel staff are accommodating and helpful. The facilities are clean; not a noisy environment.
Beautiful hotel! So comfortable and the most perfect location
We stayed sortly with my parents on our way back home, for a quick visit of the city. The rooms we booked are kind of small but due to the clever decoration felt specious even for someone like me that has suffered from panic attacks. The location is PERFECT everything important is like 2 to 10-15 minutes walk, so we could get the most out of our short visit to the city. The staff is really kind and helfull and I am really appreciative of the management, too! My balcony door had a unexpected malfuction that was impossible to be fixed before we checked out (we literally stayed one day), but the moment the manager was aware of the problem, contacted me immediately on our way to the airport and until we landed I had already receive a fair refund! Definately best value for money! I don't know if I'll visit Vienna, but if I do, staying in The Cloud One again is a motive to do so.
Very good breakfast but haven’t ordered omelet, excellent location near train and supermarket. Also, should offer daily water not only first day
Everything was perfect. I just did not like the first day , when I got out of the lift, there was a cleaning lady who insisted to bring my luggage until my room (not necessary, I come every year in your hotel and I knew the way) and she waited for a tip. I am sure you don't know about this but I just wanted to let you know because, in my opinion, it was a little bit rude. But it's just a detail! I am always very pleased of your hotel and will come back next year. Something else : I work in Venezia in an agency and we have around 60 apartments for turists. When the customers write us that they will arrive early in the morning, our ladies who clean begin to prepare these apartments. And there are not all in the same place but in all the city. So not easy ,but just to satisfy our customers , always very pleased , after a journey,to get in the apartment already cleaned. For you, it would be easier : all rooms in the same building! But unfortunately, even if your customers arrive early in the morning ( it's my case), check in is at 3pm. You do not change the orde of cleaning .
Real good value for the money. Breakfast can accommodate toaster to toast breads but otherwise fine.
I had a wonderful stay at Motel One Vienna. The staff were welcoming, friendly, and always willing to help, making me feel comfortable throughout my visit. The hotel was clean, modern, and conveniently located, which made exploring the city very easy. I am especially grateful for the thoughtful accommodation and excellent service I received. Thank you to the entire team for making my stay such a pleasant experience and I would happily stay here again and highly recommend it to others.
Switch on. beOne.
Vienna
Sleep like an emperor in Vienna – in five different “palaces”!
We have no fewer than five locations in the Austrian capital, each boasting individual design, stylish rooms and warm, welcoming service. If you’re arriving by train or here for a business trip, the Design Hotels at the Westbahnhof and central station are ideal, while the The Cloud One Vienna Staatsoper and Hotel am Prater put you right at the heart of the city, which beats at its own unique pace. Tank up to keep time with a healthy breakfast, sort out your plan of action using our free Wifi, and get ready to enjoy all the surprises Vienna has in store when you step out the door. We’re sure to see you come back again and again, as Vienna’s many faces reward a return visit. Most obviously there’s all the architectural magnificence to gaze at. As do more than five million tourists a year, coming to the banks of the Danube to see the baroque houses lining the Ringstraße, the Gothic St. Stephen's Cathedral and any number of Art Nouveau marvels. Set in another of its aspects is an artistic hotspot, a centre for music and historical interest – as well as a night-life scene that measures up to that of other European capitals. Let the city’s atmosphere wash over you, get to grips with its unique sense of humour, discover Vienna in your own way.
Budget Design Hotels in Vienna – your Motel One
Vienna’s skyline is still dominated by the legacy of its once all-powerful Hapsburg monarchy. The ornate Baroque palaces of Schönbrunn and Belvedere, the Hofburg complex, once centre of an extensive empire, and the renowned monumental edifices lining the Ringstraße are all testament to Hapsburg architecture.
The Schönbrunn Palace with its expansive parkland and the world’s oldest view is well worth a visit if you want to find out more about the city’s storied imperial past. Our Design Hotel at the Westbahnhof station is just a few minutes from this Baroque residence. Promenade through this UNESCO World Heritage site in the footsteps of tragic Empress Sisi, meander the cunning maze, admire the ostentatious ceremonial chambers.
Vienna is viewed by many as enjoying an exceptionally high standard of living, and has plenty to offer the palette. Its tradition-steeped coffee houses serve up characteristic speciality mixes such as the Melange, Häferlkaffee and Einspänner, and of course the Wiener Schnitzel is more tender in its home town than anywhere else.
Alongside the numerous cafés and restaurants, the city centre is dominated by the imposing towers of the Stephansdom cathedral, a Viennese landmark consecrated in the 12th century, it is regarded as Austria’s most important Gothic edifice. Close by is the Hofburg, an expansive palace complex formerly used as the Hapsburg seat of power.
If you’ve had your fill of old buildings and are ready to let your hair down, sample Vienna’s electronic music scene in the city’s wide range of clubs. The so-called “Bermuda Triangle”, in what was the Jewish neighbourhood by the Ruprechtskirche makes a good starting point for your night out, or try the Spittelbergviertel area in the 7th and 8th districts for a more alternative vibe. The Naschmarkt is where Vienna’s young and trendy go to dance. Vienna's many facets, encompassing the old and the young, the past and the present, the opulent and the charmingly alternative are sure to appeal.
Travel Like A Local
Melissa from @mylittletravelgallery knows her way around: coffee houses, parks, shopping - Vienna!
