Motel One Vienna
5 Hotels in Vienna
What our guests say
Very good
Overall rating from 29,906 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
near to be perfect... but the shower was terrible... constantly varies between hot and cold...
Claudia did an outstanding job during my break fast experience.
We took a bigger room than usual and did not regret it. The view was wonderful and the room was double the size of a regular room. I don't understand why towels are changed every day. Not very ecofriendly.
Always happy to return to my favorite place!
Beautiful lobby. Great location. Very nice breakfast. Very welcoming, friendly and helpful staff. Great bar selection.
Perfect location. Great service, very nice staff! Just one concern- No coffee machine in the room. But! Great coffee downstairs. Thank you! I hope to stay in this hotel again in the future.
We had a superb room on the 12th floor, huge floor to ceiling windows offering great views The room was spacious and comfy
The receptionists were a but forgetful, but otherwise everything went well. The breakfast was great, we appreciated the big selection of vegan food! There could be real glasses for toothbrushing.
Price and location are exceptional. Room was good. The breakfast had oat milk coffee which was a good vegan win.
I was missing water in the room, which is rather standard, but there is a shop at the station opposite. No hot sausage, just hot dogs for breakfast. In Austria, there's always something served. It would be nice to have one or two hot things for breakfast. Scrambled eggs, omelet, toast, sausage, soup. Especially when it's cold and raining.
Hi, I have one issue I'd like to raise with you, namely: there seems to be no space where a person could sit for free after checking out? I had 2 hours to kill before my train and I noticed the whole ground floor is a cafe / restaurant area, so I had no place to sit and wait while NOT drinking or eating anything. I think it would be both cool and fair to offer a part of that space to people who are waiting, since you are a hotel and there will be rather a lot of waiting involved. Thanks for considering this option, best wishes from Slovenia!
The breakfast was absolutely excellent, and the service during breakfast was outstanding! Huge congratulations to the entire kitchen staff for their hard work and dedication. However, the room lacked a wardrobe, drawers or even a small shelf, which made longer stays quite inconvenient. With no proper place to store clothes, shoes, or personal items like makeup, it felt a bit impractical. It definitely felt like the room design overlooked the needs of guests staying longer than just one night — or perhaps was created without much thought to practicality!
Top Hotel in Top Lage!!!!
Every is ok. Only two major criticisms: the space for breakfast is far too small for all the clients... and the waiting at the reception... maybe you should have a bigger reception. And a smaller criticism: there was no possibility to use the stairs instead of the elevator...
Very good location, comfortable rooms, professional staff. Only one critique: non-sense breakfast. That breakfast room works for a 50 rooms hotel, with such a big structure should be 5 times bigger and more furnished. Seemed to be in a suk in rush hours (and I did breakfast at 7:50).
Good
Excellent hotel (like all Model One hotels). Motel One Wien-Westbahnhof is perfectly located. The services offered are excellent. As always, breakfast stands out.
Very friendly staff, busy breakfast was very well organized.
The chaos at breakfast ruins it all...
Everything worked perfectly. Excellent value for money
Very disappointing experience after rebranding We have stayed at this hotel many times back when it was called Motel One and were always satisfied—especially with the excellent location and good value for money. While breakfast was often a bit chaotic, it was reasonably priced, so we accepted that trade-off. However, since the rebranding to Cloud One, prices have increased by around 100%, and expectations naturally rise with that. Unfortunately, we saw little to no improvement to justify this. Aside from the addition of a safe, the rooms appear unchanged. We booked a suite several months in advance for a four-night stay. Upon arrival, we were told our suite was no longer available, as it had been given to guests who had booked only two days earlier but were staying longer. We were offered a smaller room for one night and then asked to move again the next day—not even into the suite we had reserved. Only after a very long discussion and our clear indication that we would otherwise leave for another hotel did the originally booked room suddenly become available. Even then, it turned out not to be a suite at all, but simply a large room—the same type we had stayed in previously for half the current price. The room itself was very dark and sparsely furnished, with bare walls, a bed (which was comfortable), a small sofa, a desk, and a chair. At this price point, we expected more attention to detail and amenities such as bathrobes, slippers, or at least a refrigerator—all of which were missing. The breakfast experience has also deteriorated relative to its new price. While the cost has doubled (now €24), the same issues remain: overcrowding, limited seating, and no staff coordination. Guests were left to find their own tables, leading to inefficient use of space—for example, single guests occupying tables for four. The buffet area itself is cramped, and queues for the coffee machine are often long. At previous prices, this was acceptable; at the current level, it is not. We also attempted to order a light snack in the bar one evening. The menu listed items such as sausages and sandwiches, but when we ordered, the waitress seemed unsure. After waiting half an hour, we were simply told—with a shrug—that the item was unavailable. Without asking, we might have waited indefinitely. Overall, this stay was a major disappointment. With such a significant price increase and the expectations set by the rebranding, we anticipated a noticeably improved experience. Instead, the hotel feels stripped down and not in line with the standards of other hotels in the same price range.
The staff was very friendly and helpful each time I interacted with them. I would suggest putting a refridgerator, microwave, and (at the very least) a tea kettle to warm up water for coffee or tea. Also, I recommend putting a password on the wifi, so guests can feel comfortable using it and not being "hacked" by someone monitoring that wifi without a password.
Very small single rooms. The bed size is inadequate for tall persons. No slippers and other amendments like toothpaste etc. No refrigerator at the rooms.
Our overall stay was good as the staff was very helpful. The room was comfortable but a bit small for the price. The location was very handy for walking. Here are our concerns: 1)We arrived and the request made in an email previously was not on file. 2) There were no chairs in the room but the receptionist managed to find one chair for us on day 3. 3) Our room door was hard to open and close and then the bolt quit working on day 2. We would recommend your hotel with caveats.
My stay at your hotel was almost perfect. I deducted two points for two things missing from the room. The first is a light curtain that would provide privacy from neighbors, and the second is a small refrigerator, which would be appreciated, especially in the summer.
Had a great stay. Super view, appreciate the focus on sustainability. Our one complaint is that the pillows are terrible. They are way too high; we had to sleep without them entirely as to avoid getting neck pain. This is a general issue in hotels tbh.
Absolutely wonderful!
The stuff was outstanding friendly. Young and motivated. Really outstanding. Great terasse with excellent view, nice look and feel of the building itself. Against this, the rooms are ok but look like an uninspired Ikea something .. Location is great if you want to go to the congress centrum and in Vienna for business. U can walk without problem. For someone visiting Vienna for sightseeing not the right place bcs quite in the night. The design and quality of the rooms does not meet at all the level of lobby, building and bar.
Reception is very effective. Breakfast is fresh and refreshing. The room is clean and quiet, very close to Messe subway station, super convenient~
Perfect location, stylish rooms and cool outdoor-area for breakfast as well as some drinks in the evenings.
Room was clean, quiet and comfortable in an excellent location. The breakfast was very busy the days I was there so it was a struggle to get a table some days. Overall very good and I will use it again.
Motel One is on paper the ideal hotel; decent price, decent rooms and decent breakfast. However, the small 'imperfections' like hair on the air dryer and blinking led lights are overshadowed by the stranger that wakes you up at 03:00 in the morning saying you are sleeping in his bed.This person had indeed a programmed key that worked and a cardholder with the same room number as me. I kind of understand why there is no hotel manager present for three days, as none of the staff members can take responsibility. As I arrived the first day, I was puzzled by this old man yelling at one of the reception employees, thinking to myself: relax man, they are probably doing their best to help.... Well, maybe they sold the same room twice to him as well.
We had a wonderful stay at Motel One Vienna-Westbahnhof and would like to thank the entire team for making our visit so enjoyable. The rooms were always clean, tidy, and well-maintained, which made us feel comfortable from the very first moment. The breakfast buffet was excellent, offering a wide variety of fresh and delicious options every morning. We also greatly appreciated the cooperation with the nearby parking garage. As guests arriving by car, this made our stay much more convenient and stress-free. A special thank you goes to the lobby team. The atmosphere in the lobby was welcoming, relaxed, and stylish, and the staff contributed greatly to creating a pleasant and friendly environment throughout our stay. One of the biggest surprises for us was that many of the hotel’s services and refreshments were not more expensive than similar services in Hungary, despite what we had often heard beforehand. This was a very positive experience and added even more value to our stay. Overall, we had a fantastic time in Vienna and at Motel One Vienna-Westbahnhof. We truly enjoyed every moment and, if possible, we will gladly return in the future. Thank you again for your hospitality and excellent service! Best regards, Attila Lászlófi
Overall good. The room was noisy (noise coming from Prater) and the curtains didn't fully stop the lights coming from outdoor. Breakfast seats in front of the bar area aren't really comfortable for a meal but rather for a drink.
My stay was excellent. The staff were very welcoming, the room was immaculately clean and the breakfast was tasty as always. The only thing for improvement is that there should be recycling bins in the hotel, rather than having to go out to get rid of rubbish.
Very clean, good location, polite front office staff.
Great rooms and great location All that is missing is a kettle in the room for tea, coffee Great bar
very friendly staff, quick and supportive. extensive breakfast buffet
Room warm despite air conditioning.
Nice hotel ,excellent location.Good breakfast.It Will be convenient to have a tea/ cofee maker in the room.
The wheelchare accessible room is too small for its purpose and it is very difficult to maneuver. The bathhroom is just perfect and fully adequate. The breakfast is a big star - rich, fresh and fits every possible expectation. And your staff is just lovely - smiles everywhere, helpfull and forthcoming. Again the problem is the room, otherwise nothing to complaint
Helpful friendly staff
Beautiful hotel near the Opera. Wonderful position. The room is big and very comfortable, clean and very quiet. Friendly and helpful staff.
had a very pleasant stay at the hotel overall. The service, cleanliness, and location were all excellent, making the experience comfortable and enjoyable. A special thanks to Feras at the front desk, who was extremely professional, welcoming, and helpful throughout my stay. His positive attitude truly made a difference. The only minor downside was that there was just one towel provided for the shower, which could be improved for better convenience. Aside from that, everything else was great, and I would definitely consider staying here again.
Great location, nice room and comfy beds. Housekeeping knocking and walking in each morning really unwelcome.
Perfect as always
Wonderful stay, everything was perfect and we really enjoyed our stay, don't change a thing.
The hotel is fine but I left my headphones in my room and even though I contacted the hotel within 1 hour of leaving they said they didn’t find them. I called they said email - three mails over the next 2 weeks were not answered . They then answered asking me to “ping” them! Other emails remain unanswered. Totally unacceptable way of dealing with property left at their hotel
The room was beautiful and clean. The breakfast always excellent.
Best place to be there in Vienna. Train station nearby, as well the tramway. Nice room, and welcoming after a night in the nightjet!!
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Vienna
Sleep like an emperor in Vienna – in five different “palaces”!
We have no fewer than five locations in the Austrian capital, each boasting individual design, stylish rooms and warm, welcoming service. If you’re arriving by train or here for a business trip, the Design Hotels at the Westbahnhof and central station are ideal, while the The Cloud One Vienna Staatsoper and Hotel am Prater put you right at the heart of the city, which beats at its own unique pace. Tank up to keep time with a healthy breakfast, sort out your plan of action using our free Wifi, and get ready to enjoy all the surprises Vienna has in store when you step out the door. We’re sure to see you come back again and again, as Vienna’s many faces reward a return visit. Most obviously there’s all the architectural magnificence to gaze at. As do more than five million tourists a year, coming to the banks of the Danube to see the baroque houses lining the Ringstraße, the Gothic St. Stephen's Cathedral and any number of Art Nouveau marvels. Set in another of its aspects is an artistic hotspot, a centre for music and historical interest – as well as a night-life scene that measures up to that of other European capitals. Let the city’s atmosphere wash over you, get to grips with its unique sense of humour, discover Vienna in your own way.
Budget Design Hotels in Vienna – your Motel One
Vienna’s skyline is still dominated by the legacy of its once all-powerful Hapsburg monarchy. The ornate Baroque palaces of Schönbrunn and Belvedere, the Hofburg complex, once centre of an extensive empire, and the renowned monumental edifices lining the Ringstraße are all testament to Hapsburg architecture.
The Schönbrunn Palace with its expansive parkland and the world’s oldest view is well worth a visit if you want to find out more about the city’s storied imperial past. Our Design Hotel at the Westbahnhof station is just a few minutes from this Baroque residence. Promenade through this UNESCO World Heritage site in the footsteps of tragic Empress Sisi, meander the cunning maze, admire the ostentatious ceremonial chambers.
Vienna is viewed by many as enjoying an exceptionally high standard of living, and has plenty to offer the palette. Its tradition-steeped coffee houses serve up characteristic speciality mixes such as the Melange, Häferlkaffee and Einspänner, and of course the Wiener Schnitzel is more tender in its home town than anywhere else.
Alongside the numerous cafés and restaurants, the city centre is dominated by the imposing towers of the Stephansdom cathedral, a Viennese landmark consecrated in the 12th century, it is regarded as Austria’s most important Gothic edifice. Close by is the Hofburg, an expansive palace complex formerly used as the Hapsburg seat of power.
If you’ve had your fill of old buildings and are ready to let your hair down, sample Vienna’s electronic music scene in the city’s wide range of clubs. The so-called “Bermuda Triangle”, in what was the Jewish neighbourhood by the Ruprechtskirche makes a good starting point for your night out, or try the Spittelbergviertel area in the 7th and 8th districts for a more alternative vibe. The Naschmarkt is where Vienna’s young and trendy go to dance. Vienna's many facets, encompassing the old and the young, the past and the present, the opulent and the charmingly alternative are sure to appeal.
Travel Like A Local
Melissa from @mylittletravelgallery knows her way around: coffee houses, parks, shopping - Vienna!
