Motel One Vienna
5 Hotels in Vienna
What our guests say
Very good
Overall rating from 29,931 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Clean, quiet, spacious room, with all basic modern amenities and an amazing view from the 14th floor. Enjoyed the stay. Proximity to the Hbf is a plus.
It was really disappointing. Cleanliness issue. Sheets were dirty, rugs satined, couldn’t sleep for 2 nights
Check-in was quick and friendly, room was quiet looking towards the inner courtyard. Kudos for figuring out a way to not make the room doors slam as loudly as in other hotels. The only weird thing was that the toilet brush was stuck in the bowl, hidden under the closed lid. Looks like somebody was interrupted mid cleaning ;)
I asked for a vaccum for broken glass at 11 pm and they said housekeeping was gone. I said it is not safe for broken glass to be on the floor and then someone came. Would have been nice to not have to convince them to come
The best value, service, amenities, and location very near to Wien Hauptbahnhof. All are perfect. The breakfast, however, was too few variety.
I am writing to express my deep disappointment regarding the lack of response to my urgent inquiry. Recently, my grandmother passed away, which has been a very difficult time for my family. Due to her passing, I had to cut my stay short and check out of the hotel three nights before my scheduled departure. Following this loss, I submitted a formal request through your website's inquiry system to check if I could receive a refund for those remaining nights. Unfortunately, I have yet to receive any response or update from your team. I would appreciate it if someone could review my request and get back to me as soon as possible
everything is good but room size is too small. Other amenities should be available like water, Sleeper, comb, dental kit, saving kit.
Great staff, excellent room, chill vibe.
10 is perfect to me, but indicates you can't improve. I think The Cloud is a pretty special place, rooms are really comfortable, the staff are helpful, have a positive, really helpful attitude. My experience of the staff team were that they were outstanding. I'd have liked a chair in my room
Dust on the table, lamp.
A little bit slow process when check-in. Room was excellent.
We loved our stay last week!! Especially the Air Conditioning (we were there during a heat wave). The front desk staff was very helpful in every way, including booking a reliable cab for our very early morning departure to the airport.
We found the allocated room, (Room 018), floor size, wardrobe/storage facilities, decoration and basement location inadequate and disappointing for 2 persons sharing. We made our feelings clear at the front desk shortly after arrival, but they were unhelpful and uninterested. Given the allocated rate and time of reservation, (February 2026), added further to this disappointment. We have used the MotelOne group of hotels many times previously in other European cities and have stayed at this same hotel previously under the MotelOne group and were aware of the standards expected. We are aware of the recently completed refurbishments to the entrance and communal guest areas of your hotel which unfortunately do not seem to have not been extended to Room 018. I feel given our experience, we cannot consider using the CloudOne group in future. Hopefully our scoring feedback reflects our disappointment.
The room and bed were very small. Also, although I had requested a room with a view, I was given one with a poor view. It did not offer good value for money. The staff were very friendly and attentive.
* Pros: - Very convenient location, directly across from the HBF train station. - Courteous staff. * Cons: - Air conditioning inadequate for rooms during hot weather. Room initially checked-into was 29° C. After 2 hours, room did not cool down at all. Changed rooms and second room was cooler but the air conditioning was unable to cool below 23° C. - Essentially no in-room television entertainment in English.
Very nice furniture in the hall and rooms. I liked the lounge bar on the roof. I am very pleased with the cleanliness and regular exchange( on daily basis) of towels. I will come back. For improvement: implementing swimming pool and fitness room.
very fast check-in, very clean and quiet room and good breakfast for the money
Essential , confortable and good position
It was overall great experience, however, I wanted to book it as per my profile directly. As I travelled with a kid under twelve, I filled to form on websites, however, I did not received any reply. I booked the room last minute through Booking.
Top Hotel
I see a few issues. Cooling in the room does not meet any acceptable standards. Not having an electrician to check on Sundays does not meet standards. Not keeping a toaster in the breakfast area does not meet standards. We like our bread toasted.
Top Personal
Clean hotel, friendly service.
I have stayed several times at your property, as well as other Motel One locations in different countries, and Westbahnhof remains my favorite. I would especially like to thank Daniel for his hospitality and kindness.
Ideal location for Central Vienna.
Excellent location, quiet and comfortable room with excellent beds and good AC during the heatwave. Front desk was professional and prompt and the price was excellent. 10/10 for us!
Ok but would have liked tea and coffee in room. As I have stayed many times this should be on my record so that I am welcomed back. No loyalty/upgrade system. Wasn't offered water on arrival.
No gym No very good breakfast
Really great place for exploring the city. I visited during the heatwave and the hotel’s solid air conditioning made a huge difference. As an unexpected bonus, the direct bus to the airport (25 minutes!) stops directly across the street from the hotel.
Really good, room/hotel is quiet and very clean. Only regret is about : • booking a room > first to arrive = first to get a room ; it is not normal if I booked a room to be sent into another "motel one" hotel in the town • missed bacon/scambled eggs for breakfast and full bawl of yogurt (not small individual ones)
The location is excellent. The room was clean and personel were friendly.
Difficult to find and use the staircase. There are people that not like to use the elevator.
The only disappointment was the room. Considering the price we paid, we did not expect to be assigned a ground-floor room overlooking the air conditioning units. The room felt quite damp and there was a noticeable musty smell. Compared to another Motel One we stayed at in Manchester, the breakfast selection was less varied, although the quality was still good
New refreshed rooms Clean friendly staff Easy check in/check out very good! Location - the best!
My room was okay, but there weren't many amenities. No coffee or tea in the room, and not even a glass to drink tap water. Also no fridge, and I had to express breast milk for my baby and had nowhere to store it.
Breakfast at MotelOne is still not my style
I would have given a 7 on 10, but they switch off their AC every five minutes, so my sleep was not so great, but otherwise it is excellent. Normally finish it up before only.
The walls between the rooms are thin and you can hear all the noises between the rooms without the guests being too noisy.
Early check in was perfect.
Clean, professional, all good
Hotel is clean and well located next to ACV and Danube. Staff is very helpful
Very comfortable stay.
Positives: The hotel is overall very nice, modern, and secure, with each floor separated by a card‑access system. The room was clean, comfortable, and had a great view. I also appreciated the hotel’s focus on BIO and sustainability standards — definitely a good direction. Cons: The room did not have a fridge, which I missed. There was no receptionist available during the night. The check‑in process took around 10 minutes because only one receptionist was working. The morning staff did not speak English well, which made communication difficult. Breakfast felt a bit limited for me, and I missed having hot beverages — something that is usually included in hotels of this category and price range.
Location, location, location. Good vibes throughout
I stayed there for 4 days with my cousin. we really enjoyed this experience and we even met Mario, an italian receptionist. He was so nice and we talked a lot, he even helped us to find the perfect restaurants. The hotel was magnificent, quiet and its architecture was wonderful. I really recommend this place, they really think about everything
This review focuses on the extreme rudeness and unprofessionalism of two Motel One Vienna Staatsoper employees, one a front desk clerk and one a manager as well as praise and complaints about the hotel. Hotel Manager: Jakob Front desk clerk: Valertin My second night was on a second reservation since I added five nights to my first. I was assured on check-in that I could keep the same room and would not be forced to switch for day two through six. On initial check-in, the clerk wrote a note saying this person can stay in the same room for his colleagues. The next day, when trying to check in for the next five nights, the front desk clerk Valertin said I had to change rooms. When I said I was assured that I would not have to disrupt my trip and can keep the same room, he insisted that I had to move to a new room. I asked for the manager. Jakob (The manager) had already been rude to me the day before as had Valertin. Jakob insisted I had to move and disregarded all of the assurances I was given the day before. He was also incredibly rude. When I tried to talk to a colleague (happens to be my daughter, who’s an MD) in asking for a late check-in so we could go out for lunch, he interrupted me and told me to stop talking to the colleague (My daughter). You don’t tell someone they can’t talk to their daughter. Jakob is a piece of work and is extremely rude and abrasive. I paid for two rooms, each roughly €150-200 a night and that’s the way I was treated. This hotel has some incredibly tiny rooms, I’ve stayed at Motel ones for well over 300 nights in the last 10 years and I’ve never seen rooms that are as small as in this hotel, some so small that they can’t even fit a chair in the room, And I’m talking several rooms like that minimal. One room had a metal wall directly out the window with zero visibility. It felt like a tomb. The manager told me that’s protected historically which makes no sense. Extremely rude people mentioned above affected my enjoyment of my trip, the other front desk, clerks that I dealt with seemed friendly and professional. Air-conditioning seemed adequate.
The hotel was very clean and the air con worked well during the heatwave. One day there was water available at reception, but the next day there was not. I would have liked the option to grab a coffee before heading out but this wasn’t an option or maybe wasn’t communicated. The single rooms were small but comfortable - only three hangers and no other storage so may be an issue for guests staying longer than 3-4 nights.
Everything was very good or excellent. But the gaps between the shower tiles should be cleaned better.
TOP Location
Good location. No English TV channels
Switch on. beOne.
Your benefits at a glance:
Vienna
Sleep like an emperor in Vienna – in five different “palaces”!
We have no fewer than five locations in the Austrian capital, each boasting individual design, stylish rooms and warm, welcoming service. If you’re arriving by train or here for a business trip, the Design Hotels at the Westbahnhof and central station are ideal, while the The Cloud One Vienna Staatsoper and Hotel am Prater put you right at the heart of the city, which beats at its own unique pace. Tank up to keep time with a healthy breakfast, sort out your plan of action using our free Wifi, and get ready to enjoy all the surprises Vienna has in store when you step out the door. We’re sure to see you come back again and again, as Vienna’s many faces reward a return visit. Most obviously there’s all the architectural magnificence to gaze at. As do more than five million tourists a year, coming to the banks of the Danube to see the baroque houses lining the Ringstraße, the Gothic St. Stephen's Cathedral and any number of Art Nouveau marvels. Set in another of its aspects is an artistic hotspot, a centre for music and historical interest – as well as a night-life scene that measures up to that of other European capitals. Let the city’s atmosphere wash over you, get to grips with its unique sense of humour, discover Vienna in your own way.
Budget Design Hotels in Vienna – your Motel One
Vienna’s skyline is still dominated by the legacy of its once all-powerful Hapsburg monarchy. The ornate Baroque palaces of Schönbrunn and Belvedere, the Hofburg complex, once centre of an extensive empire, and the renowned monumental edifices lining the Ringstraße are all testament to Hapsburg architecture.
The Schönbrunn Palace with its expansive parkland and the world’s oldest view is well worth a visit if you want to find out more about the city’s storied imperial past. Our Design Hotel at the Westbahnhof station is just a few minutes from this Baroque residence. Promenade through this UNESCO World Heritage site in the footsteps of tragic Empress Sisi, meander the cunning maze, admire the ostentatious ceremonial chambers.
Vienna is viewed by many as enjoying an exceptionally high standard of living, and has plenty to offer the palette. Its tradition-steeped coffee houses serve up characteristic speciality mixes such as the Melange, Häferlkaffee and Einspänner, and of course the Wiener Schnitzel is more tender in its home town than anywhere else.
Alongside the numerous cafés and restaurants, the city centre is dominated by the imposing towers of the Stephansdom cathedral, a Viennese landmark consecrated in the 12th century, it is regarded as Austria’s most important Gothic edifice. Close by is the Hofburg, an expansive palace complex formerly used as the Hapsburg seat of power.
If you’ve had your fill of old buildings and are ready to let your hair down, sample Vienna’s electronic music scene in the city’s wide range of clubs. The so-called “Bermuda Triangle”, in what was the Jewish neighbourhood by the Ruprechtskirche makes a good starting point for your night out, or try the Spittelbergviertel area in the 7th and 8th districts for a more alternative vibe. The Naschmarkt is where Vienna’s young and trendy go to dance. Vienna's many facets, encompassing the old and the young, the past and the present, the opulent and the charmingly alternative are sure to appeal.
Travel Like A Local
Melissa from @mylittletravelgallery knows her way around: coffee houses, parks, shopping - Vienna!
