Motel One Vienna
5 Hotels in Vienna
What our guests say
Very good
Overall rating from 30,136 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
Nice clean room and bathroom. It would be nice to be able to make a cup of coffee or tea in the room.
Always good
I bokked via e-mail. Requested an early check in but did not got the room earlier, there was registered a late check-out instead. Due to this I had to change my dress in the Toilet as I had scheduled day. I left there my luggage at the reception. Late evening when I could go back they did not find it, the number was not on it. In the morning they promised they will send the invoice immediately via e-mail. I had to call them after 24 hours and ask them again.
Brilliant facility
The service was great. The room was clean and comfortable. I cam recommend MOTEL ONE Westbahnhof in Vienna to anyone who looks for a hotel.
Friendly and helpful staff, good breakfast
It’s an excellent location and hotel for visiting Vienna. That’s its prime asset but in other ways it is the same as any other motel One a good hotel brand. However it’s been rebranded as Cloud One. Forgive me for being a little stupid but I’m not sure how the visitor benefits from this rebrand to what Motel One call its premium Range of hotels. The rooms are the same, there’s nothing special added to the room and you don’t get tea/coffee making facilities all these non extras at a more premium price. As a be one member you get a bottle of water. 🤷 The public areas have been remodeled but the experience in the room has no benefit from this premium rebranding. Except you pay more for it 😬. Oh and the rooms have been painted. Is this a reason to ask more money for what can be considered a same Motel One experience as it was when I last visited the hotel in 2024? Answer - No I don’t think it is a good enough upgrade benefit, as you don’t get anything more than you would at a normal Motel One.
I had to do more bookings and I am dissatisfied that I can’t do them at the reception at the same price as online booking I’m already there and booking right away would be more convenient
Room 476...no chair, no table...just the windowstill to put some extra stuff. Already the older rooms had little space to put your clothes, but now there was nearly no place, just hangers. But slippers...seriously? Where's the matching robe? I think MotelOne got it's priorities wrong.
I would have given a better review probably 10 out of 10, but I was very disappointed with the lounge staff. They scammed me out of five euro over three days. I’m sure they thought it was funny because I didn’t ask for a receipt and so they overcharged me each night. When I notified the manager they blamed me for not requesting receipts. I just hope they don’t do that to other customers. I was courteous, even tipped each time and was still scammed. Coincidentally, or not, the next day after complaining to the lounge manager I became violently ill. I wouldn’t put it past the lounge staff to have put a laxative in my water. It ended badly what was an otherwise lovely holiday.
Great location, big rooms, very clean, very friendly and helpful staff. excellent view from the rooftop bar. we would come back anytime!
The location of the hotel is very conveniently located. The check in is easily done online, but the front desk staff we encountered when we arrived was not very informative or helpful. However we found the other staff at breakfast and the bar very helpful and positive. The room was very small, VERY basic and without a window that could open. The airconditioning/heating in the room did not work.
Bad smell in the room, bad breakfast , dirty wall in the bathroom near the toilet ( had to wash it myself🤮)
I enjoed staying at your Hotel.Big comfortable room and very clean! Variaty of food for breakfast in a spacious room.Very important that is closed to metro and tram and helps the tourist to move to the center and back to the hotel only in a few minutes!I would definetely recomended and I would love to come back my self.
A very pleasant stay. Hotel looks great, the atmosphere is cozy and friendly. Our room was tidy and well equipped. The only thing lacking was a kettle. A fridge would’ve been nice too. Breakfast was kinda okey - cheese, boiled eggs, ham, yogurts, bread, sweet buns, fruits. I suggest that omelette or sausages could’ve been a nice addition to the breakfast menu as well. There were also some vegan/vegetarian options. However, as a celiac person I would’ve appreciated some gluten free options as cereals or bread without gluten.
Super
Staff did everything we asked for, room was very clean and quiet, breakfast was good. Wifi was good, nice to be able to open the window in the room. Good luggage storage. Bit more space to put luggage in the room would have been nice, e.g. couple more hooks, hangers, and table tops. Breakfast area could better organised. Would definetly recommend.
Overall, a very good rating and I’m really satisfied with my stay at Motel One Vienna. It’s a beautiful hotel with friendly staff. There are just a few small areas that could be improved. The driving route to the location is still not very clear due to all the new construction in the area, this could be better explained on the website or in the booking confirmation email. The automatic intermediate doors to the rooms (in my case on the 3rd floor) close quite loudly, which can be disturbing if you’re trying to sleep in the room next door. The bicycle storage should ideally be accessible using the room key card. At the moment, you need to ask a staff member to open it, which is a bit inconvenient for them and for me. From a safety perspective, the entrance to the parking garage via the pedestrian door is not secured. It would be better if this also required key card access. I would happily come back again and stay here.
It's pity, we had to book a second room for our eleven year old daughter, even if room 032 has a double bed and additional one sleeping sofa!
Great!
not convinced the re-branding was a success. Most prominently, I sadly miss the friendly, competent, and helpful staff of the old Motel One experience. S9nt know why this complete replacement was necessary. The new batlr is ok, though less of a unique experience. The rooms are neaat, yet the window frames are rotting away as before. Don't miss the carpet, the situation is still extraordinary. The IT system is a mess. When will I be able to get this digital key for Android I have been promised for a year now?
Lovely clean hotel. Very close to Wien Westbahnhof and underground trains.
6* service — all of the staff were very kind, great location. thank you so much :-)
Please ensure that you send out invoices per Email automatically. I stayed with you twice already and both times I had to remind the reception several times to send me an invoice. The data was already saved in my account and we crosschecked it during my check-in process.
Nice, friendly and helpful staff, in reception aswell in lounge bar and during breakfast time. Clean room, nice big windows. Hotel had good value for the price, solid and decent nad good interior design. Nothing luxurious, but i didnt expect that either.
Accommodation was ok - there needs to be a slim desk / sideboard in the room with a small chair - you need somewhere to place items from your suitcase - I had to put everything all over the floor - this is not good
Super Service, sehr nettes Personal
Excellent
nice place in front of the main station of Wien.
Workers putting up deck outside the window starting around 7 every day including saturday is not acceptable, please consider have workers to delay all noisy work (requiring any kind of power tools) to after 8 when you depend on people wanting to stay and get some sleep at your hotel.
Quick and easy check in, followed by friendly and supportive hotel personnel.
Was alright for the price I paid, I don’t know why I was given two blankets instead of one big one and the pillows were stiff
Renovation during stay adversely affected normally effective services, e.g. getting extra hangers, toilet paper or glasses in room. Also, 24,50€/person for breakfast was excessive and not good value compared with last year’s 17,50€. After 1 breakfast, better value was found elsewhere
Absolute value for money!! Very nice place just accross the main station of Vienna. Very helpful, smiling and proactive staff. Very friendly to Foreigners.. The staff went out of the way to explain us the main tourist spots. Very clean, new and well maintained property! Thank you Motel One for making this beautiful Austrian memory for us! Regards.
Perfect, clear, shiny, sanitized
Very solid choice if you’re looking for a central, clean, and comfortable stay in Vienna.
This is my fifth time staying here. Consistently great service, fantastic staff, comfy rooms, yummy breakfast! It can get busy but the staff is super attentive and extremely helpful. Great place for groups! Highly recommend this Motel One!!
No fuzz - nice - efficient - perfect!
Easy check in, out. Nice basic room.
Long waiting for check in due to the slow and obviously undertrained receptionist on 27. March
All perfect! Nothing to complain about. I congratulate all the workers who served us, especially those who managed breakfast so well and cleaned the buffet area (Claudia and her colleagues).
Staff was great. Food was good. Room was spacious overall. TV was super slow and I couldnt link it to my mobile device. Air in the room didnt work too. Bathroom was great.
Lovely, clean hotel in very close proximity to the station. Staff have a positive ‘can do’ attitude and a lovely gentleman receptionist allowed us an early check in as there was a room available. I forgot to ask his name. The bar is lovely however a suggestion from us would be to provide a few higher seats as the chairs are quite low. A kettle would also be great in the room however we were aware before we came that there wouldn’t be one. Would definitely return to this hotel and would fully recommend. Thank you.
Fantastic location; very friendly staff
I like your concept, rather simple, but efficient and guests get everything what they need. The only thing I was missing was international news on tv. Maybe I just did not know how to operate the room tv.
Everythis was perferct, thanks a lot
There was construction going on at the hotel and things were limited. The room also has a funny smell to it. The drain in the bathroom sink was clogged. But overall the staff was trying to be accommodating.
I have been a fairly regular visitor to the Motel One Wien-Staatsoper over recent years. I have valued the excellent central location, the vibrant visual decoration, the functional efficiency of such things as the Wi-Fi and the shower, the views from certain rooms, the speed of check-in and check out, and have never worried overly about the lack of certain luxuries to be found in other hotels, for example a fridge in which to keep food fresh, a more extensive breakfast, and more space to put away clothing or leave suitcases out. In my recent trip two things should also be added - one I was extremely disappointed not to have received any note in advance of the extensive and disruptive work going on in the public spaces, as well as the smell of fresh paint elsewhere. I think it would have been not good but essential customer practice to send me a message in advance apoligising, even down to small matters like 'when you walk in you will find the temporary check in area to your right hand side', 'allow us to offer you a drink at the bar to make up for the inconvenience' etc. I think you really missed something important there. On the other hand I want to really point out one employee to praise hugely for helping me with a certain problem that I encountered whilst picking up my luggage on Friday 27th of March at 2pm. As I was leaving the hotel unfortunately I placed my mobile phone down on a sofa and walked off without realising. I realized very soon that I had lost my phone and that that would have been where it was lost, went to reception where I was told that nobody had handed a phone in, and of all the people that I went to talk to in the hotel about this, there was a young lady in your team (dark hair), who was unbelievably helpful, and went through all the right things that should be done in this case - to get me to look carefully in my luggage, to think carefully about when I'd last used the phone, to actually go to the front desk and ring my phone number to see if it answered. I was extremely impressed with her help and I really hope that you will make a note to thank her from me for that, and hope that you value her service. The other person who was extremely helpful was a workman - dark hair, medium to tall with a white overral on - I asked a number of the workmen if they'd seen the phone anywhere and he thought that he may have seen one and then went to talk to a couple of the staff about this, and they said yes one had been sent back to the front desk - this was invaluable because when I originally had gone to the front desk they said that no phone had been found I cannot tell you how much help the young lady and the workman gave me, and really want them to be thanked.
nice position parking not easy to find if it had a gym also it would be perfect!
It was great
Switch on. beOne.
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Vienna
Sleep like an emperor in Vienna – in five different “palaces”!
We have no fewer than five locations in the Austrian capital, each boasting individual design, stylish rooms and warm, welcoming service. If you’re arriving by train or here for a business trip, the Design Hotels at the Westbahnhof and central station are ideal, while the The Cloud One Vienna Staatsoper and Hotel am Prater put you right at the heart of the city, which beats at its own unique pace. Tank up to keep time with a healthy breakfast, sort out your plan of action using our free Wifi, and get ready to enjoy all the surprises Vienna has in store when you step out the door. We’re sure to see you come back again and again, as Vienna’s many faces reward a return visit. Most obviously there’s all the architectural magnificence to gaze at. As do more than five million tourists a year, coming to the banks of the Danube to see the baroque houses lining the Ringstraße, the Gothic St. Stephen's Cathedral and any number of Art Nouveau marvels. Set in another of its aspects is an artistic hotspot, a centre for music and historical interest – as well as a night-life scene that measures up to that of other European capitals. Let the city’s atmosphere wash over you, get to grips with its unique sense of humour, discover Vienna in your own way.
Budget Design Hotels in Vienna – your Motel One
Vienna’s skyline is still dominated by the legacy of its once all-powerful Hapsburg monarchy. The ornate Baroque palaces of Schönbrunn and Belvedere, the Hofburg complex, once centre of an extensive empire, and the renowned monumental edifices lining the Ringstraße are all testament to Hapsburg architecture.
The Schönbrunn Palace with its expansive parkland and the world’s oldest view is well worth a visit if you want to find out more about the city’s storied imperial past. Our Design Hotel at the Westbahnhof station is just a few minutes from this Baroque residence. Promenade through this UNESCO World Heritage site in the footsteps of tragic Empress Sisi, meander the cunning maze, admire the ostentatious ceremonial chambers.
Vienna is viewed by many as enjoying an exceptionally high standard of living, and has plenty to offer the palette. Its tradition-steeped coffee houses serve up characteristic speciality mixes such as the Melange, Häferlkaffee and Einspänner, and of course the Wiener Schnitzel is more tender in its home town than anywhere else.
Alongside the numerous cafés and restaurants, the city centre is dominated by the imposing towers of the Stephansdom cathedral, a Viennese landmark consecrated in the 12th century, it is regarded as Austria’s most important Gothic edifice. Close by is the Hofburg, an expansive palace complex formerly used as the Hapsburg seat of power.
If you’ve had your fill of old buildings and are ready to let your hair down, sample Vienna’s electronic music scene in the city’s wide range of clubs. The so-called “Bermuda Triangle”, in what was the Jewish neighbourhood by the Ruprechtskirche makes a good starting point for your night out, or try the Spittelbergviertel area in the 7th and 8th districts for a more alternative vibe. The Naschmarkt is where Vienna’s young and trendy go to dance. Vienna's many facets, encompassing the old and the young, the past and the present, the opulent and the charmingly alternative are sure to appeal.
Travel Like A Local
Melissa from @mylittletravelgallery knows her way around: coffee houses, parks, shopping - Vienna!
