Motel One Vienna
5 Hotels in Vienna
What our guests say
Very good
Overall rating from 29,813 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Excellent. Efficient and friendly service. Very clean with a relaxed atmosphere and a lovely garden to eat/relax in. Windows soundproofed against the Prater, and right next to the U2. One of the few hotels I’ve stayed in where the free wifi is excellent. Reception really helped me out when I’d lost my phone charger and the shops were shut on a Sunday. Definitely coming back.
Bar was disappointing. Desk staff were great!
The staff was exceptionally helpful and eager to oblige our every request and need. We were kindly upgraded to a river view room and it changed our stay and our experience completely. It was magnificent. We highly recommend and we'll be back. Thank you 🙏
Very good location of the Hotel, very easy access to the U Bahn and travelling to the city within 15 minutes. Also coming from the Airport, it was easy to get to the Hotel. The Hotel Garden was a treat after a hot day in the city. The breakfast was a little too crowded, but we only had breakfast once. The noise from the Prater area is quite noticeable, but it stopped around 11 p.m. All in all, very good Hotel, we will definitely be back.
Location amazing. Hotel staff is the best. All were super helpful and friendly. The breakfast however is overpriced for almost 18 EUR, as the variety and quality in the last years dropped.
Beautiful hotel in a great location. Very clean with friendly staff. I’m sorry we only stayed one night. I would love to come back. Be sure to visit the rooftop bar! Very highly recommended.
the location at the warterfront is great and the sevice is very good. Unfortunately the air condition in the room could not be stopped, a little bit to niosy for a good sleep
Very courteous and helpful staff. Hotel was beautiful and clean.
Everything was perfect and clean. The view was fantastic!
my requested as special notes during booking phase were completely satisfied. Quick check in, good breakfast, useful parking and very good hotel position.
Very good location Essential room but comfortable
Very cool and nice place. Fantastic customer care
Excellent stay as always. Would love to improve the breakfast, more sweets as it used to be. Also had some issues with the booking process through the app
I am always impressed by the level of cleanliness, as a vegetarian with lactose intolerance I was impressed by your offer of vegan options, which is sometimes hard to find in a five-star hotels. The bar in the lobby also offers a lot of options for a late night small talks which is perfect. The location is perfect and also the garage was a good experince with a lot of space and just around the corner. Thank you and keep your high level, thank you also to your really nice staff!!!
Lovely place
It was a beautiful, clean hotel near the train station
Excellent location. Friendly and efficient staff. Good bar and snacks. OK prices.
First of all, we would like to thank the hotel staff for a wonderful stay as they were very helpful and attentive. The breakfast area and lounge are also very comfortable and the food was excellent. Just as an added note, we have been staying at various Motel One hotels in previous vacations in Barcelona, Salzburg, Amsterdam and Brussels, so we are very fond of your hotel. For this visit, we were very disappointed that the air conditioning was not working during the very warm days of our visit. The room was very uncomfortable and difficult to sleep. We were unable to keep the window open as the noise outside kept us awake all night. We would certainly appreciate your feedback and if there is any compensation you can provide for the uncomfortable stay, that would be greatly appreciated. We will certainly return to your hotel in our future visit. Thanks again so much.
Everything was as expected
Check in and Checkout excellent, this time I found the room a little too dusty and the bathroom sink had shocking dirty spots
the hotel is very very confortable. Location is in the optimal area in Vienna -City center- room are clean and comfortable, the lobby is very comfortable too and welcoming. Breakfast is very reach in choice and with high quality food
The experience was entirely satisfactory, and we have no negative feedback to provide. We appreciate your efforts.
Great service all around!
Very nice personnel, I could check-in before the official check-in time, leave my luggage at the hotel as long as I wanted and I could also work from the hall of the hotel. Excellent experience overall. Price/quality very good
Very comfortable, pleasant, and conveniently located hotel. Only issue is the lack of fan in the bathroom. Otherwise very helpful staff, would stay again.
We are accustomed to small rooms, but our room was excessively small and poorly organized. I had to ask for a folding stand for my suitcase and it barely fit. While the minimal design is appealing, at some point, as in our room, it’s just silly.
Overall very good. I was not happy that the air conditioner did not work for the two weeks we were there. The air conditioner was one of our main reasons we picked your hotel. The score would have been higher but your staff kept mentioning that it would come on every day.
We stayed at this hotel during a trip to Vienna and overall felt it lacked some very basic amenities considering the price. The room did not include a safe, and the windows were noticeably dirty throughout our stay. Housekeeping was also inconsistent. One day the room was not cleaned until around 3 PM, by which point we had already returned after being out all day. On another day, the towels were not replaced and the trash was never taken out, so we had to request fresh towels ourselves. The staff were polite enough, though interactions were fairly minimal. The location being next to the train station may work for some travelers, but we personally found it less convenient for exploring Vienna than expected — although that was partly our own booking choice. Overall, the stay was okay, but for the price we expected a better standard of cleanliness, service, and basic room amenities.
Generally the motel location is easy to find and facilities equipped well.
I was not very happy with the size of the room and the lack of amenities - for example not even a small closet. The room was quiet and clean. The breakfast was good.
Comfortable accommodations and especially convenient if you have to catch an early train from Wien Hauptbahnhof, as it is right across the street.
This hotel was beautiful, conveniently located, and had top-tier service! If I come back to Vienna - I will definitely book here again! My daughter is studying abroad at WU - so it was close to her apartment and to campus - and the U-Bahn.
Clean rooms and lobby. Helpful and friendly staff. Beautiful outdoor area to enjoy.
Hard bed and no blackout curtain
Welcoming and spacious reception area . Breakfast very very good . Bed so comfy and location a few steps away from main train station
Hotel staffs are nice and helpful. Rooms are small and basic. Breakfast is good but would be great to have a few hot items.
Everything was wonderful
Very good location. Somehow, the weekend we stayed was very expensive compared to the other dates we've checked. No tea or coffèe in the room.
The hotel is very well decorated and feels very homely, and is located in a perfect spot with all the important sites of Vienna at a couple meters' distance. Breakfasts were amazing, specially the sausages and the Kaiserschmarrn! The only thing I would like to improve is the AC of the rooms and the WiFi. The AC seemed to be inactive in the middle of the night and the Wifi is poor.
I have been many times to Motel One Staatsoper but this is my fist visit since its “upgrade” to One Cloud. Unfortunately the only obvious change was on the bill, as I have noticed a significant increase in the daily rate. Very bad experience on first night. After checking in (after 8:30 and being for many hours in airport/ plane) I went to ha live a shower and realised there was no shower gel in the room. I went to the reception to ask for one but the guy in duty told me bluntly that there was no shower gel in the hotel and there was nothing he could do about it, saying this was due to the “upgrade” to One Cloud. He even suggested I could buy shower gel next day from a nearby DM store! I am a seasoned traveller but have never experienced such behaviour before! Thank God I spoke to the supervisor in charge next morning and she was very kind and helpful, sorting everything out. In addition, all in all, I find that the so called upgrade is not worth the significant increase in the hotel’s nightly rates.
Perfect for us (2 retirees). Very quiet, comfortable beds, spotless, excellent internet, great breakfast, good toiletries (soap, shampoo, body lotion -- but please... without scent?). Friendly and helpful staff. Location central to music (opera and symphony), museums (Albertine, Leopold, KHM, etc), public transport (1 block from U and Strassenbahn). And yes, the rooms are small and the furnishings basic -- but they provide everything we actually needed and did so at a superb price. Ps. For decades, we've been reviewing hotels we stayed at for business and/or pleasure all over the world. This is the most positive review we have every written for any of them. By far. Thank you Cloud-One Staatsoper!
Overall it was pretty good. But I had two issues and I was not the only one (one of my colleagues complained about the first one too): the room smell was unpleasant, something like wet and dampness AND the heating from the AC wasn't working (I spent 3 nights - the first evening I went out in the city for a walk and I left the window partially open (by the way - opening the window was so hard and difficult!); when I came back - it was pretty cold and I tried to heat up a bit the room - nothing happened, just normal (cold) air was coming. I know that the people in Austria (and in other germanic countries) don't enjoy to live @ 25-28 degrees Celsius as others might do but this is a hotel and by definition there are a lot of different cultures and mentalities involved. For me it was almost fine but sometimes I felt quite cold, especially in the evening, when I was dead tired.
I enjoyed my stay. The staff was very welcoming and professional.
pro: bed and pillows comfortable. nice that there was a window in the room that you could open completely additionally to aircon. friendly & helpful staff. many tv channels in different languages. right next to metro station - good connection and supermarkets nearby good check-in and check-out times sufficient and big lifts, so you don't have to wait a long time to use the lifts 24/7 bar open and staff available for help and questions nice design con: no minibar no iron in the room, you had to go and borrow one you need to press the button on the hairdryer to dry your hair, it's annoying no shoe horn or show cleaning set / station not enough hangers/room to unpack water pressure very low no kettle/welcome tray to have a coffee or tea inside the room no welcoming water bottle inside the room no bin inside the room, just in the bathroom bathroom wasn't completely clean - still a lot of hair from previous guests on the walls and door breakfast would be great until 11.30 no balconies inside rooms outside area closes at 23.00h, so you need to stand on the street to have a cigarette. no rooftop or other area to go to. no vending machines or small shop
Very nice Hotel in a great location. Very friendly staff everywhere. Everything was very clean. The matrass could have been a bit softer but this is only my personal taste.
The location makes it difficult to access by car. The long walk carrying heavy luggage was BRUTAL. Since I'd been traveling for many days I needed to do laundry. The hotel has no facility to wash clothes OR have adequate plans to handle the need for rapid turnaround of laundry. Although, the customers data was collected during the reservation process, it had to be redone on the sign-in sheet. The process was time consuming and redundant. The service at the downstairs bar was slow because the desk agent had to do double duty. Bartending and front desk clerk are incompatible.
The venue was very close to the ACV / VIC, so a leisurely 10-min walk back after a gruelling 10-12 hours. The ambience was good and quiet. The staff was super helpful, especially Sherif at the reception, who directed me to the VAB3 bus stop. At this stop, you can take the VAB3 direct bus to the airport. The hotel and surroundings felt safe, which is important as a single woman travelling alone. I had breakfast at the hotel one morning, but felt it was a bit overpriced for the options; there are good cafes and eateries around.
Room basic. Staff at reception rude and I unhelpful. Breakfast staff were nice,but the breakfast lacks options. Great location though. Room was not clean during stay,just change of towels and bed made.
Very convenient location, just few tram or metro stops from the city center. Excellent connection with the airport. Next to the train station, but there is no noise. Comfortable room, good breakfast
Room could use an additional amenity table and the shower some conditioner
Switch on. beOne.
Your benefits at a glance:
Vienna
Sleep like an emperor in Vienna – in five different “palaces”!
We have no fewer than five locations in the Austrian capital, each boasting individual design, stylish rooms and warm, welcoming service. If you’re arriving by train or here for a business trip, the Design Hotels at the Westbahnhof and central station are ideal, while the The Cloud One Vienna Staatsoper and Hotel am Prater put you right at the heart of the city, which beats at its own unique pace. Tank up to keep time with a healthy breakfast, sort out your plan of action using our free Wifi, and get ready to enjoy all the surprises Vienna has in store when you step out the door. We’re sure to see you come back again and again, as Vienna’s many faces reward a return visit. Most obviously there’s all the architectural magnificence to gaze at. As do more than five million tourists a year, coming to the banks of the Danube to see the baroque houses lining the Ringstraße, the Gothic St. Stephen's Cathedral and any number of Art Nouveau marvels. Set in another of its aspects is an artistic hotspot, a centre for music and historical interest – as well as a night-life scene that measures up to that of other European capitals. Let the city’s atmosphere wash over you, get to grips with its unique sense of humour, discover Vienna in your own way.
Budget Design Hotels in Vienna – your Motel One
Vienna’s skyline is still dominated by the legacy of its once all-powerful Hapsburg monarchy. The ornate Baroque palaces of Schönbrunn and Belvedere, the Hofburg complex, once centre of an extensive empire, and the renowned monumental edifices lining the Ringstraße are all testament to Hapsburg architecture.
The Schönbrunn Palace with its expansive parkland and the world’s oldest view is well worth a visit if you want to find out more about the city’s storied imperial past. Our Design Hotel at the Westbahnhof station is just a few minutes from this Baroque residence. Promenade through this UNESCO World Heritage site in the footsteps of tragic Empress Sisi, meander the cunning maze, admire the ostentatious ceremonial chambers.
Vienna is viewed by many as enjoying an exceptionally high standard of living, and has plenty to offer the palette. Its tradition-steeped coffee houses serve up characteristic speciality mixes such as the Melange, Häferlkaffee and Einspänner, and of course the Wiener Schnitzel is more tender in its home town than anywhere else.
Alongside the numerous cafés and restaurants, the city centre is dominated by the imposing towers of the Stephansdom cathedral, a Viennese landmark consecrated in the 12th century, it is regarded as Austria’s most important Gothic edifice. Close by is the Hofburg, an expansive palace complex formerly used as the Hapsburg seat of power.
If you’ve had your fill of old buildings and are ready to let your hair down, sample Vienna’s electronic music scene in the city’s wide range of clubs. The so-called “Bermuda Triangle”, in what was the Jewish neighbourhood by the Ruprechtskirche makes a good starting point for your night out, or try the Spittelbergviertel area in the 7th and 8th districts for a more alternative vibe. The Naschmarkt is where Vienna’s young and trendy go to dance. Vienna's many facets, encompassing the old and the young, the past and the present, the opulent and the charmingly alternative are sure to appeal.
Travel Like A Local
Melissa from @mylittletravelgallery knows her way around: coffee houses, parks, shopping - Vienna!
