The One
For guests who know and love our compact standard room – the one for everyone!
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- 43" LG flat-screen TV
- Granite bathroom with rain shower
- Free Wi-Fi
Motel One Vienna-Hauptbahnhof
What our guests say
Very good
Overall rating from 8,087 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.9 of 10
Bathroom 8.8 of 10
Free WiFi 9.2 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
Normally when I stay, there was water served in room, this time wan not. shower was dropping water and there was someones hair on towel.
The location is the best thing about this hotel as it’s right outside the entrance to the train station. Wasn’t impressed with how we were treated when we checked in especially as I am a member and I’d already checked in online. The lad who served us was showing a new member of staff called Rebecca what to do, but he was too busy flirting with her and laughing with her than he was doing his job. Didn’t even wish us a good stay or say anything about it. Extremely unprofessional and very rude. We were given a disabled room although I don’t know why. The bathroom had an awful smell of drains quite a lot. We only stayed two nights so it wasn’t worth mentioning. Also the big pillows that I always like in the Motel One’s I stay in all over Europe are different in this hotel and I don’t know why. The pillows here are like bricks which is a shame as the rooms are usually nice. Despite the above I would still stay here again if I was in Vienna.
I have stayed here multiple times and keep on coming back (provided the prices remain reasonable, although they seem to move upwards). Unfortunately the first room I was given, had a rather pervasive smell as if someone had smoked in there. I would expect this to be better checked by the cleaning staff and more severely sanctioned by management
Disappointed that there was no coffee/ tea machine in the room. Also no safe in room. Should have access to tea/ coffee free during stay Overall our stay was good.
My parking ticket didnt work at 6 in the morning i paid 20€ for it… Nobody was at reception They gave me top floor room, which was like really reall small climate didnt work there at all
Overall, I enjoyed my stay at your hotel and was satisfied with the experience. However, I encountered an issue during check-out that I would like to share so that future guests can avoid a similar situation. We stayed at your hotel for two nights and parked our car in the garage. On the first day, we needed to leave the hotel temporarily, and a member of your reception team kindly provided us with a parking card for a fee of €40, which covered our parking for the entire stay. We used this card to exit the garage without any issues. Unfortunately, when we returned to the hotel, we mistakenly took a new ticket at the entrance barrier instead of using the parking card that had been issued to us. As a result, when we attempted to leave the garage on Sunday during check-out, the barrier would not open because the system requested payment for the newly issued ticket. At first, we tried to understand and resolve the situation ourselves. When we approached the reception desk for assistance, we were told that nothing could be done from their side and that we would need to contact the garage operator directly. We were also informed that if the garage operator refused to help, we would have to pay an additional €47. I was quite surprised by both the response and the manner in which it was communicated. The conversation felt dismissive and lacked the level of support I would have expected in such a situation. I asked whether the €20 already paid for the original parking arrangement would be refunded if we were forced to pay again, and I was told that it would not. Fortunately, we were able to contact the garage support team via the intercom at the barrier, and they kindly opened the gate for us. Had they not been available to assist, we would have been required to pay a total of €67 for parking, despite already having a valid parking arrangement through the hotel. To help prevent similar misunderstandings for future guests, I would kindly suggest adding a prominent notice, ideally in bold and clearly visible text, in the elevators, parking area, or guest information materials. The notice could explain that guests who have received a parking card must use that same card when re-entering the garage and should not take a new ticket from the machine. Such a simple clarification could prevent unnecessary confusion, inconvenience, and additional costs for your guests. Thank you for taking the time to read my feedback. I hope it will be helpful in improving the experience for future visitors.
We were able to check-in swiftly, despite a crowd and appreciated the early breakfast service since we had an early train.
Great location if want to stay near wien central station for easy transport to other city. Can choose train or tram services from wien central station to city area. To take note no kettle and mini fridge in room, but option to get hot water from the bar and keep food/drink at reception fridge. Overall great stay.
I was disappointed that my room was missing amenities usually found in a Motel One. No safe, lamp, suitcase stand. Less room to hang clothes.
Extremely conveniently located to the train station and a reasonable walk or short train ride to the city center. The staff were helpful and we were able to stow our baggage as we explored, as we got there too early for check in. The room was small but sufficient for our needs, and very clean.
We only had one night stay. Rooms are smaller but adequate! 14 floor view was amazing !
Even though the hotel is situated right next to Vienna Central Station, my stay was brilliant. The service and staff are perfectly coordinated, just as they are in all the other cities.
The rooms were okay and spotlessly clean. I'd have expected some pictures in an otherwise completely dull room. Also, a bottle of water and hydrating cream are normally standard in your price range.
Toll
Clean and comfortable. At arrival, no iron / board was available!. After 2 days I could get one and get to give you my ID as deposit/pledge. The switches for light in the room are confusing, as the wrong combination between the one next to the door and the one next to the bed gives the impression of no power. Unfortunately, you have sent me the wrong invoices. I explicitely asked at check in for TWO separate invoices. At the day of check out, the person at the reception could not work it out. Sent by mail the next day but wrong. I am still waiting for the right invoicing (separate invoices!).
Europe style breakfast of Carbohydrates is not healthy but it is Europe. However, maybe consider that travelers from outside of Europe may appreciate some healthy choices.
Too bad smell in room, especially in bathroom, you have to find a solution, we asked this situation to receiption, but no solution, no again stay in your hotel.
Excellent as always. Very high standard of housekeeping and maintenance.
As always, my stay was lovely. However, for this price, I would expect individual soaps/shampoos instead of having to share bigger bottles with other guests. I cannot imagine that there is a way to ensure that the bigger bottles haven‘t been tampered with.
Hot water came and went a little. No news channels on TV in English. No hot breakfast No coffee and tea in rooms.
Clean, friendly staff, very good breakfast, good location if you are travelling especially, restaurants around the motel, shops etc.
very nice hotel, with perfect localization just next to train station. Rooms are tidy, staff is great and very helpfull. Breakfast is ok, but there could be more warm dishes.
Is a perfect location for connecting with the train, city and a little bit of tour. The service was great. Everything super clean.
Comfortable stay - Decent facilities friendly staff - what’s not to like?
The fact there is some airconditioning still happening in the room even if you turn it off is uncomfortable. The breakfast room is too small for such a big hotel and noisy. The location is convenient. The staff is responsive to questions just enough, not going beyond to attend to the need of the customers. The fact that there is a huge menu of drinks, but to eat, only a few sandwiches, was disappointing.
Reception unmanned upron arrival. Reserved room not available. Instead, the receptionist told me I have to use a family suite which turned out to be a standard double room with two foldable beds pushed in. I didn't mind using this room but the way the receptionist spoke to me was neither friendly nor was it my fault that this was one of the two remaining rooms available. I had made a booking 3 weeks prior to my arrival and I am not responsible when the booked room is not reserved. Also, breakfast room was way too small to host all guests arriving around 8:30 and cleaning the used plates and cutlery took quite long so tables were blocked.
Great hotel and friendly staff. Rooms adequate and clean. More staff required in bar at evening!
Staff was great
Modern and pragmatic hotel, small rooms but ok for sleeping a few nights. Very few TV channels visible, not an Italian one available and working. No places where to put clothes and no support for luggage. Automatic distributor for drink would be appreciated.
Everything was great, the staff was super helpful and kind, food selection was great, too.
All good, was missing conditioner in the shower. Had counted on that ☺️
Writing ⭐⭐⭐⭐⭐ Super easy to book. The staff was incredibly friendly, the breakfast buffet had everything we needed, and the location is perfect right next to Vienna's main station. The tram stop for Line D is only about 100 meters away and takes you into the heart of Vienna in around 15 minutes. The hotel is modern, very clean, and the room had everything we needed. The bed was extremely comfortable. The bar is also great with reasonable prices, although the large bottle of water could be a little cheaper. Overall, we had a fantastic stay. Every time we come to Vienna, we'll book Motel One again. The Wifi didnt work so well this time but i had a Data Package so it was ok:) PS: the Bathroom in -1 were nicer and cleaner than the Ritz-Carlton's Bathroom that we were at.
We had a wonderful experience at Motel One Wien-Hauptbahnhof. The hotel has a modern atmosphere, comfortable rooms, a great location, and a very welcoming team. A special thanks goes to Saif, who was extremely professional, friendly, and helpful throughout my stay. He handled everything efficiently and made me feel very welcome from the moment I arrived. His polite attitude and excellent customer service during his Night Duty truly made a difference. We would definitely stay here again!
I asked a quit room you gave me the 1300. top
Nice room, comfortable bed and a beautiful view of the city. Breakfast was good but not really worth the price as there is no warm food.
I selected Motel One from 3 side-by-side locations (Leonardo, MO, Smartments) at Vienna HBF. I have stayed at the Leonardo, which is a better hotel, but MO offered a reasonable price point for a newish room with AC, so I gave it a try. The location was great; the rest was acceptable for the most part, but not perfect. Chief complaints: 1. The front door is flanked by seating that encourages chain smokers to linger and smoke. Nonsmokers must pass through the smoke to enter the lobby, which had its own indoor cloud of smoke as did the elevators. That is poor planning on the part of MO who should place the smoking area out back, or at minimum, slide the seating away from the front door to discourage people from lighting up right at the entrance. 2. My room smelled musty, like a wet dog. The fan helped somewhat, but as I discovered when climbing into bed, a large part of the carpet on the window side was soaking wet. It took until day 3 for the carpet to dry out, which reduced the odor, though the smell still lingered in the bathroom. 3. Why no hotpot, coffee maker or hot/cold water cooler in near the elevator? That would really add perceived value.
The requirement to hand over your driving licence in order to obtain an iron and ironing board is outrageous. I even offered to leave a cash deposit instead, but this was not accepted. Such a request is a clear violation of the GDPR, as it involves the unnecessary collection and processing of personal data for a purpose that can be achieved by far less intrusive means. I would be very interested to see your response and legal justification for this practice.
Speedy and straight forward check -in, nice clean room, and bit small but comfortable. Would stay again
Clean, soundproofed room with a great view. Check-in was very quick with the kind receptionist. The hotel is in an excellent location, public transport, shops, restaurants a few minutes walk away.
The room is good location good, breakfast lacked signature good yoghurt and fruit options Bed was too warm, the sheet was not breathing
Everything is good, but one suggestion is glasses in the room will be more friendly to our environment.
Fabulous location for the trains, 12noon check out, and terrific staff
Very nice hotel. In a great location. We arrived at 11 in the morning and we were handed the key right away. Rooms are not huge but clean and comfortable. Highly recommended!
Our stay with you in Vienna was most enjoyable. I can't tell you enough how the staff at the bar, breakfast, and the room attendant were very friendly and helpful. The front desk greeted us with smiles and professionalism upon our arrival. It was unfortunate that we were not able to check in when arriving early, but we understand. We have stayed with you at every location when visiting different Cities. We will continue in the future to stay with you again. Thank you!
We had a truly wonderful and memorable stay at this hotel. The location is excellent, especially because it is very close to the metro, making it incredibly easy to get around the city. The staff( all of them )were very friendly welcoming and helpful. Two members of the reception team were particularly outstanding. They made us feel welcome and cared for. The hotel was clean and comfortable. We especially loved the peaceful and relaxing atmosphere of the area. Thank you all again for everything.
Everything was great.
We booked a room for two people for three nights. Instead of checking in at 15:00, we informed the hotel in advance that we would be arriving around 9:00–10:00 in the morning, after travelling by night train. We called the hotel beforehand, and the staff confirmed that they had made a note of our early arrival in their system. When we arrived, exhausted from our journey, we asked if we could check in. We were told that no rooms were available and that we would simply have to wait until 15:00. When we explained that we had contacted the hotel in advance and that our arrival had been noted, the woman at the front desk showed no understanding or willingness to find a reasonable solution. After around half an hour of discussion, they finally offered us a room for one person. We were two people, so this was obviously not an adequate solution. We were told that we could get a proper room after 15:00. The entire situation was extremely unprofessional and unacceptable. We had contacted the hotel in advance specifically to avoid this kind of situation, yet nothing had apparently been done with that information. After a long journey, we expected at least some understanding and an effort to find a suitable solution. What made the experience even worse was that there was no compensation or any meaningful gesture from the hotel for the inconvenience. We were simply expected to accept the situation, despite having informed them in advance. Overall, a very disappointing experience and, in our opinion, a serious lack of professionalism and customer service.
Great hotel if travelling by train, nice and handy. Room was spacious and price was great. Easy bus or train to centre.
The gentleman and the reception need some training. Busy on his private phone will inchecken guest...is not very nice. Not knowing how to make a proper invoice. Later I asked again and this friendly lady give me the proper invoice and was very friendly. Water pressure in the shower is very low. That makes it difficult to shower. Location is great, and breakfast was very nice and friendly staff.
Generally I liked our experience with the hotel and certainly recomend to everybody. However there were a few details which could be somewhat better. Liked the welcom bottle of water, but especially with extreme heat would be better to put it in the room instead of needing to pick it up at the bar. Information during booking on the website could be more clear, for example more noticeable that room has airconditioning. I also do not like the app. I booked two rooms under my name and it was not possible to check status of both or put both in the application. Finally check-in times should be on clear sign at reception desk and in emal communication. And finally, in my room airco didn't work very good.
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Our rooms
The One with a view
For guests who know and love our compact standard room and want to enjoy a stunning view.- With view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- 43" LG flat-screen TV
- Granite bathroom with rain shower
- Free Wi-Fi
Special One
For guests who want more room to relax.- Room size 24 m²
- Seating
- Queen-size or king-size box-spring bed (160-180 cm)
- 43" LG flat-screen TV
- Large desk
- With connecting door
![[Translate to Deutsch:] Designhotel Wien Hauptbahnhof Motel One helles Zimmer mit bodentiefen Fenstern](https://image.motel-one.com/fileadmin/dam/Hotels/Wien/Wien-Hauptbahnhof/Zimmer/Neu_2023/THE_ONE_mit_Aussicht1.jpg?w=1700&h=1134&format=jpeg&quality=78)
Special One with a view
For guests who want more room to relax and would like to enjoy a stunning view.- Room size 24 m²
- With view
- Queen-size or king-size bed (160-180 cm)
- 43" LG flat-screen TV
- Seating
- Large desk
- Granite bathroom with rain shower
- Free Wi-Fi
Family One
For guests travelling with family who’d like an extra sleeping place.- Room size 20 m²
- Sofa bed
- Queen-size box-spring bed (160 cm)
- 43" LG flat-screen TV
- Granite bathroom with rain shower
- Free Wi-Fi
Location and surroundings in Vienna
01 / 01
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – with stop overs for mountain, food and wine lovers!
Hotel Vienna Hauptbahnhof
You’re welcomed with a panoramic view over Vienna as soon as you arrive at the Motel One Vienna - Hauptbahnhof reception, and from the upper floors you can enjoy this sweeping vista of the Austrian capital “live”. The One Lounge, too, creatively references local motifs. Over breakfast, you can experience the 1854-vintage Semmeringbahn, while the bar is decorated with ornaments in the characteristic style of Viennese workshops, also referenced in our designer pieces by Moroso, Baxter and Jan Kath.
The multi-storey illustration of nearby Schloss Belvedere – just a stroll away – is a particular eye-catcher. Other great views of this palace are to be had on a stroll through its magnificent gardens. At this hotel, you’re equally close by other central sights such as the Staatsoper, museum district and Stephansdom.
For an affordable Design Hotel in central Vienna, you can’t do better than our Motel One right at the central station.
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