Motel One Vienna-Hauptbahnhof

24 Jul 2026

The first night the room was cold and not fix up properly the second night all good like I expected to be didn't like the guy for the check in not polite

22 Jul 2026

Value for money, clean & tidy, convenient location … no frills but comfortable to dleep & recharge

22 Jul 2026

The people at check-in were very nice, the breakfast buffet was very good. But the room lacked a couple of things that made it feel very bare bones. The only cup was a paper cup that was falling apart and collapsing the first time I filled it with water. There were no other cups or glasses in the room. There was no bottled water in the room. So I was drinking tapwater. There was no self serve coffee in the room. The shower flooded out onto the bathroom floor very easily and soaked the floor. The room was very clean. The bed was nice and comfortable. There was no extra lock on the room door, which made me feel a little unsafe. I feel like the decor in the whole lobby area was rather dark.

21 Jul 2026

The hotel is nice, but staff at Hauptbahnhof was not very service minded. TV in room didnt work.

20 Jul 2026

Very nice hotel, very good location. The rooms are small but the beds very comfortable. I was negatively surprised that the room had neither a cupboard nor a safe...

20 Jul 2026

Always good

19 Jul 2026

Very welcoming staff. The hotel is very elegant and the stay was relaxing. Very nice Bar in the Hall. Breakfast is very good.

18 Jul 2026

Generally I like the Hotel . Rooms are modern , bed is comfortable and the big windows are great . I wish the paper cups in the bathroom would be changed to glass or something else.

17 Jul 2026

I would like to share my disappointment regarding my recent stay at Motel One Vienna. I booked two rooms of the “One” category specifically so that we could have rooms of the same size. However, upon arrival, I received one smaller room and one standard double room, which was not what I had booked. Additionally, the complimentary bottle of water that was supposed to be provided was never delivered. This is not the first time that I have experienced the rooms being allocated differently from the original reservation. Since I was only staying for one night, I did not have the time or energy to go down to reception and request a room change according to my booking. Unfortunately, this experience has affected my impression of your service. In the future, I will reconsider staying at your hotel chain again.

17 Jul 2026

It is super close to Wien Hauptbahnhof and located in a nice district. The receptionist was kind, quick and welcoming (we arrived at midnight). The room was clean and functional. (we just stayed one night/it would be nice to have slippers in the room) (the only strange and not-cool thing was being woken up early in the morning by a lady who looked like a hotel personnel wearing a blue name tag/badge and carrying sth like a clipboard who persistently knocked the door and when i opened it all sleepy and confounded she just said sth in German, laughed and left) The breakfast was extensive and everything was so delicious. We left our luggages after checkout and retrieved them easily. It was a very pleasant stay and i would choose to stay at motel one in the future as well.

16 Jul 2026

ideal location, main train station, U-Bahn, airport

16 Jul 2026

Fast check-in, clean rooms, nothing to improve. If there would be an option to buy drinks on the room and pay them when checking out it would be much appreciated.

16 Jul 2026

Very fair pricing, clean rooms, good breakfast offering and friendly staff. The shower faucett's thermostat needs some repair, as temperature was not stable. Soap/Shampoo replacement took one full day in one instance.

15 Jul 2026

All employees were nice and helpful, the room is small but for an overnight stay on a bussiness trip enough. Some products for people with diet limitations would be nice - laktose free, suger free, thanks

13 Jul 2026

Perfect place to stay over during my proffesional journey.

12 Jul 2026

Friendly reception staff and great air conditioning - which was needed in the heatwave.

09 Jul 2026

Excellent staff. Rooms and all other areas were spotlessly clean. Very good sleep - quiet room and comfortable bed. The ground floor reception and bar area is very well laid out. Alu is an excellent barman. The room is small but very well laid out. There is no closet and limited space to hang clothes. A small improvement would be to have some English speaking news channels on the TV.

08 Jul 2026

I’m a returning guest. What’s the point in checking in online, paying in full online, only to arrive at your hotel to stand in the general line for 1/2 hour to check in again. There were 4 staff behind the counter but no one was assigned the line for guests who’ve already checked in online. What’s the point of offering online check in if your staff do not accommodate it upon arrival to hotel. There is ZERO Benetton checking in and paying online. I asked your staff member on duty Maximillian why the express check-in line had no staff and he advised me Motel One is working on it. There is nothing to work on. If you have 4 receptionists on duty, 1 should be assigned the pre check in desk. Motel One staff service has lowered since my first stay in Linz 3 years ago. As a tour manager in Europe, I pay attention to service. Regards.

07 Jul 2026

Clean, quiet, spacious room, with all basic modern amenities and an amazing view from the 14th floor. Enjoyed the stay. Proximity to the Hbf is a plus.

07 Jul 2026

It was really disappointing. Cleanliness issue. Sheets were dirty, rugs satined, couldn’t sleep for 2 nights

06 Jul 2026

The best value, service, amenities, and location very near to Wien Hauptbahnhof. All are perfect. The breakfast, however, was too few variety.

06 Jul 2026

everything is good but room size is too small. Other amenities should be available like water, Sleeper, comb, dental kit, saving kit.

05 Jul 2026

A little bit slow process when check-in. Room was excellent.

04 Jul 2026

* Pros: - Very convenient location, directly across from the HBF train station. - Courteous staff. * Cons: - Air conditioning inadequate for rooms during hot weather. Room initially checked-into was 29° C. After 2 hours, room did not cool down at all. Changed rooms and second room was cooler but the air conditioning was unable to cool below 23° C. - Essentially no in-room television entertainment in English.

03 Jul 2026

Essential , confortable and good position

02 Jul 2026

It was overall great experience, however, I wanted to book it as per my profile directly. As I travelled with a kid under twelve, I filled to form on websites, however, I did not received any reply. I booked the room last minute through Booking.

02 Jul 2026

Top Hotel

02 Jul 2026

I see a few issues. Cooling in the room does not meet any acceptable standards. Not having an electrician to check on Sundays does not meet standards. Not keeping a toaster in the breakfast area does not meet standards. We like our bread toasted.

02 Jul 2026

Top Personal

01 Jul 2026

Excellent location, quiet and comfortable room with excellent beds and good AC during the heatwave. Front desk was professional and prompt and the price was excellent. 10/10 for us!

01 Jul 2026

Really great place for exploring the city. I visited during the heatwave and the hotel’s solid air conditioning made a huge difference. As an unexpected bonus, the direct bus to the airport (25 minutes!) stops directly across the street from the hotel.

01 Jul 2026

Really good, room/hotel is quiet and very clean. Only regret is about : • booking a room > first to arrive = first to get a room ; it is not normal if I booked a room to be sent into another "motel one" hotel in the town • missed bacon/scambled eggs for breakfast and full bawl of yogurt (not small individual ones)

01 Jul 2026

Difficult to find and use the staircase. There are people that not like to use the elevator.

01 Jul 2026

Early check in was perfect.

25 Jun 2026

Location, location, location. Good vibes throughout

23 Jun 2026

Good location. No English TV channels

22 Jun 2026

First impressions were great with free juice for the wait at check in. Room was clean and modern, however the absence of a mini bar fridge was very much missed on a 36 degree day. The hotel is only good for one night stays. No safe, no second bin, I couldn't turn on the standing lamp, I kept hitting my elbow on the wardrobe next to my bed, the air con was unable to be changed to a high fan position even on hot days. Breakfast was the worst, no fresh espresso coffee, I asked if it was possible to get a soft egg but that was not possible. No variety, just cheese, meat and bread. No toaster, pancakes, waffles, different juices. I have better breakfasts at home. Also not sure why you offer espresso coffee if we already picked our coffee from the machines, a juice shot or similar would have made more sense.

22 Jun 2026

Overall a nice museum, but the fact that casting isn’t possible on the TV — with only German‑dubbed channels available — is incomprehensible and not acceptable for an international hotel of this level.

22 Jun 2026

Cleanliness, atmosphere, breakfast: everything very good!

22 Jun 2026

Excellent stay, location, cleanliness, breakfast. Breakfast staff super kind, but reception's friendliness and support at lower level

22 Jun 2026

A bottle of water in the room would be very appreciated. The breakfast was excellent. It could be even better serving some warm sausages next to the eggs. Thank You.

21 Jun 2026

Love the atmosphere and design of the entrance hall and lounge. Room view was stunning. Staff very friendly. I found the One perks a bit useless sadly, although I checked in online, I had to wait at reception due to some issue of the guests before me and there was noone at the One checkin at night. Which is fine, just felt a bit dissapointed since it was advertised as no waiting/fast track. I collected the free drink at the bar the next day and was surprised to receive a glass bottle. great for the environment, heavy for traveling on. I currently have many dietary restrictions and was surprised to find there was no scrambled eggs at breakfast, the first hotel i have stayed at not having scrambled eggs. the staff was friendly about it, but couldnt cook some up, it was the only thing I was looking forward to eating. had a hard boiled egg instead, not the same. First world problems, I am aware, the experience was still good, but as a feedback, I also know of other people really loving hotel scrambled eggs, I would love to see those or be able to order them at least.

19 Jun 2026

That was my third visit in your hotel. First time I was asked to pay for the room booked from me by the company Cyan Security Group. OK. Before my second visit I asked my company if I have to pay for my stay, they said that NO, that all is completed. When I arrived to the reception desk I got to know that I have to pay for my second stay. It took me about hour to explain that I have been told by my company that no action on my side it needed. I was showing the emails and was calling my company. The people working on the reception walking here and there consulting between each other and at certain point they said that all is clear and they have found the credit card details of my company Cyan and they said the they are really sorry about the situation and all is clear now and it will never happen again. BTW they more people from our company came that day the your hotel and no one had such situation only me cause I was first that arrived. The I visited your hotel last Tuesday, and guess what, all that happened again, I have been told that I have to pay and explain the way I did lat time, and again after this time half a hour I got apologies that all is OK and it will never happen again. My colleague from the same company arrived 2 hours later and said that all was totally OK for him. Honestly, I think the only way this won't happen again is if I just don't show up next time! BR Jacek Blazinski

19 Jun 2026

Good value for money, fast check in and clean room. Alaways a good choice for a quick trip to Vienna.

16 Jun 2026

near to be perfect... but the shower was terrible... constantly varies between hot and cold...

16 Jun 2026

We took a bigger room than usual and did not regret it. The view was wonderful and the room was double the size of a regular room. I don't understand why towels are changed every day. Not very ecofriendly.

15 Jun 2026

We had a superb room on the 12th floor, huge floor to ceiling windows offering great views The room was spacious and comfy

15 Jun 2026

I was missing water in the room, which is rather standard, but there is a shop at the station opposite. No hot sausage, just hot dogs for breakfast. In Austria, there's always something served. It would be nice to have one or two hot things for breakfast. Scrambled eggs, omelet, toast, sausage, soup. Especially when it's cold and raining.

14 Jun 2026

Every is ok. Only two major criticisms: the space for breakfast is far too small for all the clients... and the waiting at the reception... maybe you should have a bigger reception. And a smaller criticism: there was no possibility to use the stairs instead of the elevator...

14 Jun 2026

Very good location, comfortable rooms, professional staff. Only one critique: non-sense breakfast. That breakfast room works for a 50 rooms hotel, with such a big structure should be 5 times bigger and more furnished. Seemed to be in a suk in rush hours (and I did breakfast at 7:50).