Motel One Vienna-Hauptbahnhof
What our guests say
Very good
Overall rating from 7,947 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.9 of 10
Bathroom 8.8 of 10
Free WiFi 9.2 of 10
Value for money 8.7 of 10
Breakfast service 8.5 of 10
We had a truly wonderful and memorable stay at this hotel. The location is excellent, especially because it is very close to the metro, making it incredibly easy to get around the city. The staff( all of them )were very friendly welcoming and helpful. Two members of the reception team were particularly outstanding. They made us feel welcome and cared for. The hotel was clean and comfortable. We especially loved the peaceful and relaxing atmosphere of the area. Thank you all again for everything.
Everything was great.
We booked a room for two people for three nights. Instead of checking in at 15:00, we informed the hotel in advance that we would be arriving around 9:00–10:00 in the morning, after travelling by night train. We called the hotel beforehand, and the staff confirmed that they had made a note of our early arrival in their system. When we arrived, exhausted from our journey, we asked if we could check in. We were told that no rooms were available and that we would simply have to wait until 15:00. When we explained that we had contacted the hotel in advance and that our arrival had been noted, the woman at the front desk showed no understanding or willingness to find a reasonable solution. After around half an hour of discussion, they finally offered us a room for one person. We were two people, so this was obviously not an adequate solution. We were told that we could get a proper room after 15:00. The entire situation was extremely unprofessional and unacceptable. We had contacted the hotel in advance specifically to avoid this kind of situation, yet nothing had apparently been done with that information. After a long journey, we expected at least some understanding and an effort to find a suitable solution. What made the experience even worse was that there was no compensation or any meaningful gesture from the hotel for the inconvenience. We were simply expected to accept the situation, despite having informed them in advance. Overall, a very disappointing experience and, in our opinion, a serious lack of professionalism and customer service.
Great hotel if travelling by train, nice and handy. Room was spacious and price was great. Easy bus or train to centre.
The gentleman and the reception need some training. Busy on his private phone will inchecken guest...is not very nice. Not knowing how to make a proper invoice. Later I asked again and this friendly lady give me the proper invoice and was very friendly. Water pressure in the shower is very low. That makes it difficult to shower. Location is great, and breakfast was very nice and friendly staff.
Generally I liked our experience with the hotel and certainly recomend to everybody. However there were a few details which could be somewhat better. Liked the welcom bottle of water, but especially with extreme heat would be better to put it in the room instead of needing to pick it up at the bar. Information during booking on the website could be more clear, for example more noticeable that room has airconditioning. I also do not like the app. I booked two rooms under my name and it was not possible to check status of both or put both in the application. Finally check-in times should be on clear sign at reception desk and in emal communication. And finally, in my room airco didn't work very good.
Located central of Wien and really close to the Wien central station. Breakfast was good and had an adequate amount of choices. The room held a good temperature as the heatwave struck Wien, which was very satisfactory and made the sleep much better. Would definitely choose this hotel next time and will look for a Motel One next time I need a hotel.
Beat the Heat and Sleep in the AC
Great calue for money
Consistently high quality, standards good, clean
Clean and conveniently located, but a bit outdated. I first stayed at this motel when it had just opened, and it was fantastic. Unfortunately, the interior design hasn't aged well and now feels quite dated.
Real good value for the money. Breakfast can accommodate toaster to toast breads but otherwise fine.
Everything at Motel One met or exceeded my expectations. The room was comfortable, clean and well-equipped. Everything was in working order. Staff were friendly and efficient. The breakfast was quite hectic, but well staffed & good quality.
Very pleased with our stay
It was a perfect choice tpo spend the 3 nights in Vienna ín the Motel One at the Central Station. The modern biuilding offered clean, properly sized and equipped rooms, a rich morning breakfast and freindly service. The vicinity to the Railway Station was a very positive surpise.
The first night the room was cold and not fix up properly the second night all good like I expected to be didn't like the guy for the check in not polite
Value for money, clean & tidy, convenient location … no frills but comfortable to dleep & recharge
The people at check-in were very nice, the breakfast buffet was very good. But the room lacked a couple of things that made it feel very bare bones. The only cup was a paper cup that was falling apart and collapsing the first time I filled it with water. There were no other cups or glasses in the room. There was no bottled water in the room. So I was drinking tapwater. There was no self serve coffee in the room. The shower flooded out onto the bathroom floor very easily and soaked the floor. The room was very clean. The bed was nice and comfortable. There was no extra lock on the room door, which made me feel a little unsafe. I feel like the decor in the whole lobby area was rather dark.
The hotel is nice, but staff at Hauptbahnhof was not very service minded. TV in room didnt work.
Very nice hotel, very good location. The rooms are small but the beds very comfortable. I was negatively surprised that the room had neither a cupboard nor a safe...
Always good
Very welcoming staff. The hotel is very elegant and the stay was relaxing. Very nice Bar in the Hall. Breakfast is very good.
Generally I like the Hotel . Rooms are modern , bed is comfortable and the big windows are great . I wish the paper cups in the bathroom would be changed to glass or something else.
I would like to share my disappointment regarding my recent stay at Motel One Vienna. I booked two rooms of the “One” category specifically so that we could have rooms of the same size. However, upon arrival, I received one smaller room and one standard double room, which was not what I had booked. Additionally, the complimentary bottle of water that was supposed to be provided was never delivered. This is not the first time that I have experienced the rooms being allocated differently from the original reservation. Since I was only staying for one night, I did not have the time or energy to go down to reception and request a room change according to my booking. Unfortunately, this experience has affected my impression of your service. In the future, I will reconsider staying at your hotel chain again.
It is super close to Wien Hauptbahnhof and located in a nice district. The receptionist was kind, quick and welcoming (we arrived at midnight). The room was clean and functional. (we just stayed one night/it would be nice to have slippers in the room) (the only strange and not-cool thing was being woken up early in the morning by a lady who looked like a hotel personnel wearing a blue name tag/badge and carrying sth like a clipboard who persistently knocked the door and when i opened it all sleepy and confounded she just said sth in German, laughed and left) The breakfast was extensive and everything was so delicious. We left our luggages after checkout and retrieved them easily. It was a very pleasant stay and i would choose to stay at motel one in the future as well.
ideal location, main train station, U-Bahn, airport
Fast check-in, clean rooms, nothing to improve. If there would be an option to buy drinks on the room and pay them when checking out it would be much appreciated.
Very fair pricing, clean rooms, good breakfast offering and friendly staff. The shower faucett's thermostat needs some repair, as temperature was not stable. Soap/Shampoo replacement took one full day in one instance.
All employees were nice and helpful, the room is small but for an overnight stay on a bussiness trip enough. Some products for people with diet limitations would be nice - laktose free, suger free, thanks
Perfect place to stay over during my proffesional journey.
Friendly reception staff and great air conditioning - which was needed in the heatwave.
Excellent staff. Rooms and all other areas were spotlessly clean. Very good sleep - quiet room and comfortable bed. The ground floor reception and bar area is very well laid out. Alu is an excellent barman. The room is small but very well laid out. There is no closet and limited space to hang clothes. A small improvement would be to have some English speaking news channels on the TV.
I’m a returning guest. What’s the point in checking in online, paying in full online, only to arrive at your hotel to stand in the general line for 1/2 hour to check in again. There were 4 staff behind the counter but no one was assigned the line for guests who’ve already checked in online. What’s the point of offering online check in if your staff do not accommodate it upon arrival to hotel. There is ZERO Benetton checking in and paying online. I asked your staff member on duty Maximillian why the express check-in line had no staff and he advised me Motel One is working on it. There is nothing to work on. If you have 4 receptionists on duty, 1 should be assigned the pre check in desk. Motel One staff service has lowered since my first stay in Linz 3 years ago. As a tour manager in Europe, I pay attention to service. Regards.
Clean, quiet, spacious room, with all basic modern amenities and an amazing view from the 14th floor. Enjoyed the stay. Proximity to the Hbf is a plus.
It was really disappointing. Cleanliness issue. Sheets were dirty, rugs satined, couldn’t sleep for 2 nights
The best value, service, amenities, and location very near to Wien Hauptbahnhof. All are perfect. The breakfast, however, was too few variety.
everything is good but room size is too small. Other amenities should be available like water, Sleeper, comb, dental kit, saving kit.
A little bit slow process when check-in. Room was excellent.
* Pros: - Very convenient location, directly across from the HBF train station. - Courteous staff. * Cons: - Air conditioning inadequate for rooms during hot weather. Room initially checked-into was 29° C. After 2 hours, room did not cool down at all. Changed rooms and second room was cooler but the air conditioning was unable to cool below 23° C. - Essentially no in-room television entertainment in English.
Essential , confortable and good position
It was overall great experience, however, I wanted to book it as per my profile directly. As I travelled with a kid under twelve, I filled to form on websites, however, I did not received any reply. I booked the room last minute through Booking.
Top Hotel
I see a few issues. Cooling in the room does not meet any acceptable standards. Not having an electrician to check on Sundays does not meet standards. Not keeping a toaster in the breakfast area does not meet standards. We like our bread toasted.
Top Personal
Excellent location, quiet and comfortable room with excellent beds and good AC during the heatwave. Front desk was professional and prompt and the price was excellent. 10/10 for us!
Really great place for exploring the city. I visited during the heatwave and the hotel’s solid air conditioning made a huge difference. As an unexpected bonus, the direct bus to the airport (25 minutes!) stops directly across the street from the hotel.
Really good, room/hotel is quiet and very clean. Only regret is about : • booking a room > first to arrive = first to get a room ; it is not normal if I booked a room to be sent into another "motel one" hotel in the town • missed bacon/scambled eggs for breakfast and full bawl of yogurt (not small individual ones)
Difficult to find and use the staircase. There are people that not like to use the elevator.
Early check in was perfect.
Location, location, location. Good vibes throughout
Gallery
Gallery
Everything you need at a glance
- Parking spotsMore information under directions
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Free WiFiThroughout the premises
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- ReceptionThere for you 24/7
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Stay in parents’ roomFree for children up to 12 years old
- Pets welcomeContact the hotel directly
- My Service OptionOpt out of daily housekeeping – to help our environment
- Popular with familiesHotel besitzt Familienzimmer
- CHECK-IN/OUT
From 3:00 pm on your day of arrival
By 12:00 pm on your day of departure - LUGGAGE STORAGE
Free of charge (subject to availability)
- TOURIST TAX
The city of Vienna charges an extra tax of 3.2% on the room accommodation rate. From 1 July 2026, the local tax will increase to 5%.
- BREAKFAST
Mon – Fri: 6:00 am – 10:00 am
Sat, Sun, public holidays: 7:00 am – 11:00 am - VISITORS WITH CHILDREN
Please click here for information
- QUICK CHECK-IN
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. Learn more here.
- PARKING
A limited number of parking spaces are available (€19/24 h.)
Public parking:
WIPARK Garage (0.2 km) - ARRIVAL BY CAR
Plan your route here.
- PUBLIC TRANSPORT
You can reach our hotel via the Hauptbahnhof underground and tram stops.
Click here for more information about your connection.
Our rooms
The One
For guests who know and love our compact standard room – the one for everyone!
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
The One with a view
For guests who know and love our compact standard room and want to enjoy a stunning view.
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Special One
For guests who want more room to relax.
- Queen-size or king-size box-spring bed (160-180 cm)
- Large desk
- With connecting door
- 43" LG flat-screen TV
- Room size 24 m²
- Seating
![[Translate to Deutsch:] Designhotel Wien Hauptbahnhof Motel One helles Zimmer mit bodentiefen Fenstern](https://image.motel-one.com/fileadmin/dam/Hotels/Wien/Wien-Hauptbahnhof/Zimmer/Neu_2023/THE_ONE_mit_Aussicht1.jpg?w=1700&h=1134&format=jpeg&quality=78&fit=cover)
![[Translate to Deutsch:] Designhotel Wien Hauptbahnhof Motel One helles Zimmer mit bodentiefen Fenstern](https://image.motel-one.com/fileadmin/dam/Hotels/Wien/Wien-Hauptbahnhof/Zimmer/Neu_2023/THE_ONE_mit_Aussicht1.jpg?w=7680&h=5120&format=jpeg&quality=78&fit=cover "[Translate to Deutsch:] Designhotel Wien Hauptbahnhof Motel One helles Zimmer mit bodentiefen Fenstern")
Special One with a view
For guests who want more room to relax and would like to enjoy a stunning view.
- Queen-size or king-size bed (160-180 cm)
- With view
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- Large desk
- 43" LG flat-screen TV
- Room size 24 m²
Family One
For guests travelling with family who’d like an extra sleeping place.
- Queen-size box-spring bed (160 cm)
- Room size 20 m²
- Sofa bed
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
01 / 01
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – with stop overs for mountain, food and wine lovers!
Hotel Vienna Hauptbahnhof
You’re welcomed with a panoramic view over Vienna as soon as you arrive at the Motel One Vienna - Hauptbahnhof reception, and from the upper floors you can enjoy this sweeping vista of the Austrian capital “live”. The One Lounge, too, creatively references local motifs. Over breakfast, you can experience the 1854-vintage Semmeringbahn, while the bar is decorated with ornaments in the characteristic style of Viennese workshops, also referenced in our designer pieces by Moroso, Baxter and Jan Kath.
The multi-storey illustration of nearby Schloss Belvedere – just a stroll away – is a particular eye-catcher. Other great views of this palace are to be had on a stroll through its magnificent gardens. At this hotel, you’re equally close by other central sights such as the Staatsoper, museum district and Stephansdom.
For an affordable Design Hotel in central Vienna, you can’t do better than our Motel One right at the central station.
