Motel One Vienna-Hauptbahnhof

04 May 2026

Overall the experience was good. We had a run in with a bartender that was very rude.

04 May 2026

Very warm and air conditioning was not turned on. Breakfast is overpriced for what is available. There was no toast making facilities and no cereal. The room and bathroom were very nice. It was very clean so I have no issues with the hotel apart from the air conditioning when it was 24 degrees outside. The glass attracts the heat.

04 May 2026

I had reserved a specific room class and arrived early to check in. Room was not ready. Left luggage and later that day returned to go to room but it had been give to another customer. We were offered a much smaller room and a small discount. Then on last day of stay we and several other guests were kicked out rudely from side patio by bartender and not offered indoor seating. On our exit from bar area we overheard that bar tender did this at the private request of other hotel guests. This is totally unacceptable behavior. We stay many times at Motel One but will avoid Wien Hfb location.

03 May 2026

Love the bed. It was so comfortable! And the view over the city is amazing.

02 May 2026

Friendly staff. Easy check in. Clean, basic comfortable room.

01 May 2026

No air conditioner, poor service at reception, breakfast

30 Apr 2026

Several technical issues with my room: non-functional TV, non-functional A/C. Asked to move to a new room, was told none are available, and then heard another guest move rooms shortly thereafter. Without A/C, having a window open was essential, but room layout meant an open window would severely limit accessibility in half of the room.

29 Apr 2026

Very friendly staff, my wish for a room in the higher floors was heard. Very clean. Comfortable bed and two pillows to choose from. Would most definitely come again.

29 Apr 2026

We appreciated location near train station but very quiet and clean Clean and quote rooms and friendly staff

28 Apr 2026

The reservation should been have already been paid, as stated by the company making reservation. Unfortunately, while check-in I've been asked to pay for staying at the hotel. After a hour of checking emails, calling the responsible person at the company and looking for the company's credit card. Don't know who's "fault" was that, and it is not about pointing fingers, but the overall experience was bad at the beginning. Finally the card has been found and all went well thank You.

27 Apr 2026

Hotel really nice and good location. Problem is lack of staff at reception. Took almost 20 minutes to check in/out

24 Apr 2026

Receptionist not prepared for the job

23 Apr 2026

The staff member who handled my check-in was excellent—very friendly and efficient, which made a great first impression. Good for single or smaller teams. Two points of feedback: 1.The breakfast area is not ideally suited for larger business groups. While manageable with smaller teams, it limits opportunities for networking, which is an important aspect of business travel. 2.There is often a long waiting line at check-in, make online check-in easily available for effective growth.

23 Apr 2026

No cold water available for showers etc. and no help. And shower head was dripping all night.

21 Apr 2026

There was no slippers, dirty bags, cleaning kits, etc. in the room. A bottle of water could have been placed as a treat

21 Apr 2026

Too basic for me

18 Apr 2026

The place was not very clean. it was a bed to sleep in but nothing worth the money spent. The best part was being close to HBF station.

17 Apr 2026

Staff was amazing! From the reception to the bar. All of them were very helpful and patient. But, the room is poorly equipped. No kettle, only one dustbin and not even a decent ceramic cup. Seriously?

16 Apr 2026

I bokked via e-mail. Requested an early check in but did not got the room earlier, there was registered a late check-out instead. Due to this I had to change my dress in the Toilet as I had scheduled day. I left there my luggage at the reception. Late evening when I could go back they did not find it, the number was not on it. In the morning they promised they will send the invoice immediately via e-mail. I had to call them after 24 hours and ask them again.

15 Apr 2026

Friendly and helpful staff, good breakfast

15 Apr 2026

I had to do more bookings and I am dissatisfied that I can’t do them at the reception at the same price as online booking I’m already there and booking right away would be more convenient

12 Apr 2026

Great!

10 Apr 2026

Please ensure that you send out invoices per Email automatically. I stayed with you twice already and both times I had to remind the reception several times to send me an invoice. The data was already saved in my account and we crosschecked it during my check-in process.

07 Apr 2026

nice place in front of the main station of Wien.

06 Apr 2026

Was alright for the price I paid, I don’t know why I was given two blankets instead of one big one and the pillows were stiff

05 Apr 2026

Absolute value for money!! Very nice place just accross the main station of Vienna. Very helpful, smiling and proactive staff. Very friendly to Foreigners.. The staff went out of the way to explain us the main tourist spots. Very clean, new and well maintained property! Thank you Motel One for making this beautiful Austrian memory for us! Regards.

04 Apr 2026

Very solid choice if you’re looking for a central, clean, and comfortable stay in Vienna.

02 Apr 2026

Easy check in, out. Nice basic room.

30 Mar 2026

Lovely, clean hotel in very close proximity to the station. Staff have a positive ‘can do’ attitude and a lovely gentleman receptionist allowed us an early check in as there was a room available. I forgot to ask his name. The bar is lovely however a suggestion from us would be to provide a few higher seats as the chairs are quite low. A kettle would also be great in the room however we were aware before we came that there wouldn’t be one. Would definitely return to this hotel and would fully recommend. Thank you.

30 Mar 2026

I like your concept, rather simple, but efficient and guests get everything what they need. The only thing I was missing was international news on tv. Maybe I just did not know how to operate the room tv.

29 Mar 2026

Everythis was perferct, thanks a lot

24 Mar 2026

Comfortable and convenient location. Staff all very helpful and friendly

24 Mar 2026

Easy to make reservaation, friendly receptionits, very clean rooms, very good service. Very good and convinate location.

24 Mar 2026

Booked via booking.com 2 rooms with breakfast but upon arrival I was told I need to pay extra 17$ a day per person. Stuff are so unfriendly.Manager was rude and told me to address any issue to booking.com. Rooms are extremely small , didn’t have closet or any space for clothes or basic items that always provided at any hotel like shampoo, conditioner, iron , kettle and safe for valuables .For the price we paid you can found better options for sure . Safe your money and comfort and look for other accommodations.

23 Mar 2026

Nice hotel very cosy! Nice location near the central station, very convenient for Business trips. Maybe rooms and bathrooms should be a little bit larger…

16 Mar 2026

I chose to stay at Motel one as I have stayed at this chain in other cities and I have to say I was a bit disappointed by the extremely space and plain room. The reception and breakfast were just as good as other Motel Ones though.

16 Mar 2026

The bed was so comfortable and had plenty of pillows. The breakfast was fantastic with a variety of fresh food to choose from. The room was well-designed, so even though it was small, there was plenty of space for my luggage.

14 Mar 2026

the heating monitor was broken and the room was too warm. I was not able to lower the temperature and slept very bad. It would be nice to have a safe, a water boiler in the room and body lotion.

15 Nov 2025

Great value, great location, crowded at breakfast, but good turnover of food by staff.

09 Nov 2025

Wie in allen Motel One Hotels: Alles gut!!!

07 Nov 2025

Nice room.

06 Nov 2025

Alles gut

04 Nov 2025

Lovely hotel, lovely room with a view ( as requested), lovely staff. Great healthy breakfast. Great kitchen staff. Very close to station and city centre. We would like to come back. Thank you

01 Nov 2025

Within three days of stay no fresh linen at all, no fresh towels - I had to call to get fresh towels on the third day

31 Oct 2025

Long wait at check-in, no room service (even though I hadn't canceled it). The hotel comes across as stingy: only welcome water". An alternative welcome coffee would have been better.

31 Oct 2025

As discussed with the manager, the television shows the option for CNN and other English-language and international channels but then they do not actually work. I understand this will be addressed for 2026, so that might give me more comfort in staying at the property again then. (This was my third stay at the property and I was told last time that this would have been fixed by now. It had not.) Overall, the staff is fantastic, the place is clean, and the location is perfect. The only other things I'd really rather see are proper full-sized duvets (not the tiny Scandinavian-style ones that don't cover a person while sleeping), full-sized mattresses (not the two small ones pushed together with the big dip in-between them), and shower glass that extends further out so no water goes on the floor during a shower.

30 Oct 2025

Overall - ok. But: Breakfast: lack of vegetables types and quantity. Bath room : paper caps instead of glass. Room: no tea / coffee, bo safe, and no refreg

29 Oct 2025

Everything was great

29 Oct 2025

really like Motel One, but as someone who eats gluten free the breakfast has too few options... the deal breaker and why I won't book here in the future is that the gluten free bread comes wrapped in plastic. Apparently the bread is heated in plastic, which is the first no-go, the second no-go is that the plastic sticks to the heated bread.

27 Oct 2025

Very good stay, although room was very hot even with leaving window open.