Motel One Vienna-Hauptbahnhof
What our guests say
Very good
Overall rating from 7,873 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.9 of 10
Bathroom 8.8 of 10
Free WiFi 9.2 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
A little bit slow process when check-in. Room was excellent.
* Pros: - Very convenient location, directly across from the HBF train station. - Courteous staff. * Cons: - Air conditioning inadequate for rooms during hot weather. Room initially checked-into was 29° C. After 2 hours, room did not cool down at all. Changed rooms and second room was cooler but the air conditioning was unable to cool below 23° C. - Essentially no in-room television entertainment in English.
Essential , confortable and good position
It was overall great experience, however, I wanted to book it as per my profile directly. As I travelled with a kid under twelve, I filled to form on websites, however, I did not received any reply. I booked the room last minute through Booking.
Top Hotel
I see a few issues. Cooling in the room does not meet any acceptable standards. Not having an electrician to check on Sundays does not meet standards. Not keeping a toaster in the breakfast area does not meet standards. We like our bread toasted.
Top Personal
Excellent location, quiet and comfortable room with excellent beds and good AC during the heatwave. Front desk was professional and prompt and the price was excellent. 10/10 for us!
Really great place for exploring the city. I visited during the heatwave and the hotel’s solid air conditioning made a huge difference. As an unexpected bonus, the direct bus to the airport (25 minutes!) stops directly across the street from the hotel.
Really good, room/hotel is quiet and very clean. Only regret is about : • booking a room > first to arrive = first to get a room ; it is not normal if I booked a room to be sent into another "motel one" hotel in the town • missed bacon/scambled eggs for breakfast and full bawl of yogurt (not small individual ones)
Difficult to find and use the staircase. There are people that not like to use the elevator.
Early check in was perfect.
Location, location, location. Good vibes throughout
Good location. No English TV channels
First impressions were great with free juice for the wait at check in. Room was clean and modern, however the absence of a mini bar fridge was very much missed on a 36 degree day. The hotel is only good for one night stays. No safe, no second bin, I couldn't turn on the standing lamp, I kept hitting my elbow on the wardrobe next to my bed, the air con was unable to be changed to a high fan position even on hot days. Breakfast was the worst, no fresh espresso coffee, I asked if it was possible to get a soft egg but that was not possible. No variety, just cheese, meat and bread. No toaster, pancakes, waffles, different juices. I have better breakfasts at home. Also not sure why you offer espresso coffee if we already picked our coffee from the machines, a juice shot or similar would have made more sense.
Overall a nice museum, but the fact that casting isn’t possible on the TV — with only German‑dubbed channels available — is incomprehensible and not acceptable for an international hotel of this level.
Cleanliness, atmosphere, breakfast: everything very good!
Excellent stay, location, cleanliness, breakfast. Breakfast staff super kind, but reception's friendliness and support at lower level
A bottle of water in the room would be very appreciated. The breakfast was excellent. It could be even better serving some warm sausages next to the eggs. Thank You.
Love the atmosphere and design of the entrance hall and lounge. Room view was stunning. Staff very friendly. I found the One perks a bit useless sadly, although I checked in online, I had to wait at reception due to some issue of the guests before me and there was noone at the One checkin at night. Which is fine, just felt a bit dissapointed since it was advertised as no waiting/fast track. I collected the free drink at the bar the next day and was surprised to receive a glass bottle. great for the environment, heavy for traveling on. I currently have many dietary restrictions and was surprised to find there was no scrambled eggs at breakfast, the first hotel i have stayed at not having scrambled eggs. the staff was friendly about it, but couldnt cook some up, it was the only thing I was looking forward to eating. had a hard boiled egg instead, not the same. First world problems, I am aware, the experience was still good, but as a feedback, I also know of other people really loving hotel scrambled eggs, I would love to see those or be able to order them at least.
That was my third visit in your hotel. First time I was asked to pay for the room booked from me by the company Cyan Security Group. OK. Before my second visit I asked my company if I have to pay for my stay, they said that NO, that all is completed. When I arrived to the reception desk I got to know that I have to pay for my second stay. It took me about hour to explain that I have been told by my company that no action on my side it needed. I was showing the emails and was calling my company. The people working on the reception walking here and there consulting between each other and at certain point they said that all is clear and they have found the credit card details of my company Cyan and they said the they are really sorry about the situation and all is clear now and it will never happen again. BTW they more people from our company came that day the your hotel and no one had such situation only me cause I was first that arrived. The I visited your hotel last Tuesday, and guess what, all that happened again, I have been told that I have to pay and explain the way I did lat time, and again after this time half a hour I got apologies that all is OK and it will never happen again. My colleague from the same company arrived 2 hours later and said that all was totally OK for him. Honestly, I think the only way this won't happen again is if I just don't show up next time! BR Jacek Blazinski
Good value for money, fast check in and clean room. Alaways a good choice for a quick trip to Vienna.
near to be perfect... but the shower was terrible... constantly varies between hot and cold...
We took a bigger room than usual and did not regret it. The view was wonderful and the room was double the size of a regular room. I don't understand why towels are changed every day. Not very ecofriendly.
We had a superb room on the 12th floor, huge floor to ceiling windows offering great views The room was spacious and comfy
I was missing water in the room, which is rather standard, but there is a shop at the station opposite. No hot sausage, just hot dogs for breakfast. In Austria, there's always something served. It would be nice to have one or two hot things for breakfast. Scrambled eggs, omelet, toast, sausage, soup. Especially when it's cold and raining.
Every is ok. Only two major criticisms: the space for breakfast is far too small for all the clients... and the waiting at the reception... maybe you should have a bigger reception. And a smaller criticism: there was no possibility to use the stairs instead of the elevator...
Very good location, comfortable rooms, professional staff. Only one critique: non-sense breakfast. That breakfast room works for a 50 rooms hotel, with such a big structure should be 5 times bigger and more furnished. Seemed to be in a suk in rush hours (and I did breakfast at 7:50).
The chaos at breakfast ruins it all...
Had a great stay. Super view, appreciate the focus on sustainability. Our one complaint is that the pillows are terrible. They are way too high; we had to sleep without them entirely as to avoid getting neck pain. This is a general issue in hotels tbh.
Motel One is on paper the ideal hotel; decent price, decent rooms and decent breakfast. However, the small 'imperfections' like hair on the air dryer and blinking led lights are overshadowed by the stranger that wakes you up at 03:00 in the morning saying you are sleeping in his bed.This person had indeed a programmed key that worked and a cardholder with the same room number as me. I kind of understand why there is no hotel manager present for three days, as none of the staff members can take responsibility. As I arrived the first day, I was puzzled by this old man yelling at one of the reception employees, thinking to myself: relax man, they are probably doing their best to help.... Well, maybe they sold the same room twice to him as well.
Very clean, good location, polite front office staff.
Nice hotel ,excellent location.Good breakfast.It Will be convenient to have a tea/ cofee maker in the room.
Helpful friendly staff
Perfect as always
The hotel is fine but I left my headphones in my room and even though I contacted the hotel within 1 hour of leaving they said they didn’t find them. I called they said email - three mails over the next 2 weeks were not answered . They then answered asking me to “ping” them! Other emails remain unanswered. Totally unacceptable way of dealing with property left at their hotel
Best place to be there in Vienna. Train station nearby, as well the tramway. Nice room, and welcoming after a night in the nightjet!!
fast, reliable, uncomplicated, friendly, solution oriented, competent and efficient staff as well as cosy, caring and homey accomodation for an adequat price
Great stay! All we needed and beautiful views, superclean and waiters in the bar are wonderful! Habibi was great with us, fast and nice. Also the recepcionists are very helpful. Cool desing and great location. Nothing bad to say.
Very good one night stay. Convenient to the HBF. Quiet, clean room.
Top Team, Top Service
Everything was very good. The hotel’s location was excellent in terms of transportation. The cleanliness was also quite good. The only downside was that there were no slippers in the hotel rooms.
Location amazing. Hotel staff is the best. All were super helpful and friendly. The breakfast however is overpriced for almost 18 EUR, as the variety and quality in the last years dropped.
Everything was perfect and clean. The view was fantastic!
I am always impressed by the level of cleanliness, as a vegetarian with lactose intolerance I was impressed by your offer of vegan options, which is sometimes hard to find in a five-star hotels. The bar in the lobby also offers a lot of options for a late night small talks which is perfect. The location is perfect and also the garage was a good experince with a lot of space and just around the corner. Thank you and keep your high level, thank you also to your really nice staff!!!
It was a beautiful, clean hotel near the train station
Excellent location. Friendly and efficient staff. Good bar and snacks. OK prices.
The experience was entirely satisfactory, and we have no negative feedback to provide. We appreciate your efforts.
Very nice personnel, I could check-in before the official check-in time, leave my luggage at the hotel as long as I wanted and I could also work from the hall of the hotel. Excellent experience overall. Price/quality very good
We stayed at this hotel during a trip to Vienna and overall felt it lacked some very basic amenities considering the price. The room did not include a safe, and the windows were noticeably dirty throughout our stay. Housekeeping was also inconsistent. One day the room was not cleaned until around 3 PM, by which point we had already returned after being out all day. On another day, the towels were not replaced and the trash was never taken out, so we had to request fresh towels ourselves. The staff were polite enough, though interactions were fairly minimal. The location being next to the train station may work for some travelers, but we personally found it less convenient for exploring Vienna than expected — although that was partly our own booking choice. Overall, the stay was okay, but for the price we expected a better standard of cleanliness, service, and basic room amenities.
Gallery
Everything you need at a glance
- Parking spotsMore information under directions
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Stay in parents’ roomFree for children up to 12 years old
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- ReceptionThere for you 24/7
- Pets welcomeContact the hotel directly
- Free WiFiThroughout the premises
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- My Service OptionOpt out of daily housekeeping – to help our environment
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Special One
- Queen-size or king-size box-spring bed (160-180 cm)
- Large desk
- With connecting door
- 43" LG flat-screen TV
- Room size 24 m²
- Seating
![[Translate to Deutsch:] Designhotel Wien Hauptbahnhof Motel One helles Zimmer mit bodentiefen Fenstern](https://image.motel-one.com/fileadmin/dam/Hotels/Wien/Wien-Hauptbahnhof/Zimmer/Neu_2023/THE_ONE_mit_Aussicht1.jpg?w=1700&h=1134&format=jpeg&quality=78&fit=cover)
![[Translate to Deutsch:] Designhotel Wien Hauptbahnhof Motel One helles Zimmer mit bodentiefen Fenstern](https://image.motel-one.com/fileadmin/dam/Hotels/Wien/Wien-Hauptbahnhof/Zimmer/Neu_2023/THE_ONE_mit_Aussicht1.jpg?w=7680&h=5120&format=jpeg&quality=78&fit=cover "[Translate to Deutsch:] Designhotel Wien Hauptbahnhof Motel One helles Zimmer mit bodentiefen Fenstern")
Special One with a view
- Queen-size or king-size bed (160-180 cm)
- With view
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- Large desk
- 43" LG flat-screen TV
- Room size 24 m²
Family One
- Queen-size box-spring bed (160 cm)
- Room size 20 m²
- Sofa bed
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Location and surroundings
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – with stop overs for mountain, food and wine lovers!
Hotel Vienna Hauptbahnhof
You’re welcomed with a panoramic view over Vienna as soon as you arrive at the Motel One Vienna - Hauptbahnhof reception, and from the upper floors you can enjoy this sweeping vista of the Austrian capital “live”. The One Lounge, too, creatively references local motifs. Over breakfast, you can experience the 1854-vintage Semmeringbahn, while the bar is decorated with ornaments in the characteristic style of Viennese workshops, also referenced in our designer pieces by Moroso, Baxter and Jan Kath.
The multi-storey illustration of nearby Schloss Belvedere – just a stroll away – is a particular eye-catcher. Other great views of this palace are to be had on a stroll through its magnificent gardens. At this hotel, you’re equally close by other central sights such as the Staatsoper, museum district and Stephansdom.
For an affordable Design Hotel in central Vienna, you can’t do better than our Motel One right at the central station.
