Motel One Vídeň-Hauptbahnhof

17 srp 2026

Our stay with you in Vienna was most enjoyable. I can't tell you enough how the staff at the bar, breakfast, and the room attendant were very friendly and helpful. The front desk greeted us with smiles and professionalism upon our arrival. It was unfortunate that we were not able to check in when arriving early, but we understand. We have stayed with you at every location when visiting different Cities. We will continue in the future to stay with you again. Thank you!

13 srp 2026

We had a truly wonderful and memorable stay at this hotel. The location is excellent, especially because it is very close to the metro, making it incredibly easy to get around the city. The staff( all of them )were very friendly welcoming and helpful. Two members of the reception team were particularly outstanding. They made us feel welcome and cared for. The hotel was clean and comfortable. We especially loved the peaceful and relaxing atmosphere of the area. Thank you all again for everything.

13 srp 2026

Everything was great.

12 srp 2026

We booked a room for two people for three nights. Instead of checking in at 15:00, we informed the hotel in advance that we would be arriving around 9:00–10:00 in the morning, after travelling by night train. We called the hotel beforehand, and the staff confirmed that they had made a note of our early arrival in their system. When we arrived, exhausted from our journey, we asked if we could check in. We were told that no rooms were available and that we would simply have to wait until 15:00. When we explained that we had contacted the hotel in advance and that our arrival had been noted, the woman at the front desk showed no understanding or willingness to find a reasonable solution. After around half an hour of discussion, they finally offered us a room for one person. We were two people, so this was obviously not an adequate solution. We were told that we could get a proper room after 15:00. The entire situation was extremely unprofessional and unacceptable. We had contacted the hotel in advance specifically to avoid this kind of situation, yet nothing had apparently been done with that information. After a long journey, we expected at least some understanding and an effort to find a suitable solution. What made the experience even worse was that there was no compensation or any meaningful gesture from the hotel for the inconvenience. We were simply expected to accept the situation, despite having informed them in advance. Overall, a very disappointing experience and, in our opinion, a serious lack of professionalism and customer service.

11 srp 2026

Great hotel if travelling by train, nice and handy. Room was spacious and price was great. Easy bus or train to centre.

10 srp 2026

The gentleman and the reception need some training. Busy on his private phone will inchecken guest...is not very nice. Not knowing how to make a proper invoice. Later I asked again and this friendly lady give me the proper invoice and was very friendly. Water pressure in the shower is very low. That makes it difficult to shower. Location is great, and breakfast was very nice and friendly staff.

09 srp 2026

Generally I liked our experience with the hotel and certainly recomend to everybody. However there were a few details which could be somewhat better. Liked the welcom bottle of water, but especially with extreme heat would be better to put it in the room instead of needing to pick it up at the bar. Information during booking on the website could be more clear, for example more noticeable that room has airconditioning. I also do not like the app. I booked two rooms under my name and it was not possible to check status of both or put both in the application. Finally check-in times should be on clear sign at reception desk and in emal communication. And finally, in my room airco didn't work very good.

07 srp 2026

Located central of Wien and really close to the Wien central station. Breakfast was good and had an adequate amount of choices. The room held a good temperature as the heatwave struck Wien, which was very satisfactory and made the sleep much better. Would definitely choose this hotel next time and will look for a Motel One next time I need a hotel.

07 srp 2026

Beat the Heat and Sleep in the AC

07 srp 2026

Great calue for money

04 srp 2026

Consistently high quality, standards good, clean

04 srp 2026

Clean and conveniently located, but a bit outdated. I first stayed at this motel when it had just opened, and it was fantastic. Unfortunately, the interior design hasn't aged well and now feels quite dated.

03 srp 2026

Skvělá poloha, velmi dobré snídaně. V rámci baru bych jen doporučila uvést na stolky, že je obsluha již pouze na baru. Vzhledem k tomu, že v minulých letech se objednávalo vždy u stolku, je to trochu matoucí.

01 srp 2026

Real good value for the money. Breakfast can accommodate toaster to toast breads but otherwise fine.

31 čvc 2026

Everything at Motel One met or exceeded my expectations. The room was comfortable, clean and well-equipped. Everything was in working order. Staff were friendly and efficient. The breakfast was quite hectic, but well staffed & good quality.

29 čvc 2026

Very pleased with our stay

26 čvc 2026

It was a perfect choice tpo spend the 3 nights in Vienna ín the Motel One at the Central Station. The modern biuilding offered clean, properly sized and equipped rooms, a rich morning breakfast and freindly service. The vicinity to the Railway Station was a very positive surpise.

24 čvc 2026

The first night the room was cold and not fix up properly the second night all good like I expected to be didn't like the guy for the check in not polite

22 čvc 2026

Value for money, clean & tidy, convenient location … no frills but comfortable to dleep & recharge

22 čvc 2026

The people at check-in were very nice, the breakfast buffet was very good. But the room lacked a couple of things that made it feel very bare bones. The only cup was a paper cup that was falling apart and collapsing the first time I filled it with water. There were no other cups or glasses in the room. There was no bottled water in the room. So I was drinking tapwater. There was no self serve coffee in the room. The shower flooded out onto the bathroom floor very easily and soaked the floor. The room was very clean. The bed was nice and comfortable. There was no extra lock on the room door, which made me feel a little unsafe. I feel like the decor in the whole lobby area was rather dark.

22 čvc 2026

Čisté moderní výborná snídaně spokojenost velká

21 čvc 2026

The hotel is nice, but staff at Hauptbahnhof was not very service minded. TV in room didnt work.

20 čvc 2026

Very nice hotel, very good location. The rooms are small but the beds very comfortable. I was negatively surprised that the room had neither a cupboard nor a safe...

20 čvc 2026

Always good

19 čvc 2026

Very welcoming staff. The hotel is very elegant and the stay was relaxing. Very nice Bar in the Hall. Breakfast is very good.

18 čvc 2026

Generally I like the Hotel . Rooms are modern , bed is comfortable and the big windows are great . I wish the paper cups in the bathroom would be changed to glass or something else.

17 čvc 2026

I would like to share my disappointment regarding my recent stay at Motel One Vienna. I booked two rooms of the “One” category specifically so that we could have rooms of the same size. However, upon arrival, I received one smaller room and one standard double room, which was not what I had booked. Additionally, the complimentary bottle of water that was supposed to be provided was never delivered. This is not the first time that I have experienced the rooms being allocated differently from the original reservation. Since I was only staying for one night, I did not have the time or energy to go down to reception and request a room change according to my booking. Unfortunately, this experience has affected my impression of your service. In the future, I will reconsider staying at your hotel chain again.

17 čvc 2026

It is super close to Wien Hauptbahnhof and located in a nice district. The receptionist was kind, quick and welcoming (we arrived at midnight). The room was clean and functional. (we just stayed one night/it would be nice to have slippers in the room) (the only strange and not-cool thing was being woken up early in the morning by a lady who looked like a hotel personnel wearing a blue name tag/badge and carrying sth like a clipboard who persistently knocked the door and when i opened it all sleepy and confounded she just said sth in German, laughed and left) The breakfast was extensive and everything was so delicious. We left our luggages after checkout and retrieved them easily. It was a very pleasant stay and i would choose to stay at motel one in the future as well.

16 čvc 2026

ideal location, main train station, U-Bahn, airport

16 čvc 2026

Fast check-in, clean rooms, nothing to improve. If there would be an option to buy drinks on the room and pay them when checking out it would be much appreciated.

16 čvc 2026

Very fair pricing, clean rooms, good breakfast offering and friendly staff. The shower faucett's thermostat needs some repair, as temperature was not stable. Soap/Shampoo replacement took one full day in one instance.

15 čvc 2026

All employees were nice and helpful, the room is small but for an overnight stay on a bussiness trip enough. Some products for people with diet limitations would be nice - laktose free, suger free, thanks

13 čvc 2026

Perfect place to stay over during my proffesional journey.

12 čvc 2026

Friendly reception staff and great air conditioning - which was needed in the heatwave.

09 čvc 2026

Excellent staff. Rooms and all other areas were spotlessly clean. Very good sleep - quiet room and comfortable bed. The ground floor reception and bar area is very well laid out. Alu is an excellent barman. The room is small but very well laid out. There is no closet and limited space to hang clothes. A small improvement would be to have some English speaking news channels on the TV.

08 čvc 2026

I’m a returning guest. What’s the point in checking in online, paying in full online, only to arrive at your hotel to stand in the general line for 1/2 hour to check in again. There were 4 staff behind the counter but no one was assigned the line for guests who’ve already checked in online. What’s the point of offering online check in if your staff do not accommodate it upon arrival to hotel. There is ZERO Benetton checking in and paying online. I asked your staff member on duty Maximillian why the express check-in line had no staff and he advised me Motel One is working on it. There is nothing to work on. If you have 4 receptionists on duty, 1 should be assigned the pre check in desk. Motel One staff service has lowered since my first stay in Linz 3 years ago. As a tour manager in Europe, I pay attention to service. Regards.

07 čvc 2026

Clean, quiet, spacious room, with all basic modern amenities and an amazing view from the 14th floor. Enjoyed the stay. Proximity to the Hbf is a plus.

07 čvc 2026

It was really disappointing. Cleanliness issue. Sheets were dirty, rugs satined, couldn’t sleep for 2 nights

06 čvc 2026

The best value, service, amenities, and location very near to Wien Hauptbahnhof. All are perfect. The breakfast, however, was too few variety.

04 čvc 2026

9 dávám proto, že po příchodu do pokoje byl cítit lehký zápach - po vyvětrání zmizel. Velmi chválím check in a check out systém a čas. Ale pozor: při kontaktu přes formulář kvůli rezervaci pobytu s dětmi den předem nikdo neodpověděl, proto jsme nakonec rezervovali přes booking.com.

04 kvě 2026

V pokoji nefungovala klikatizace, spíš topila. Vzhledem k velmi vysoké ceně neakceptovatelné.

11 dub 2026

S Motelom One som dlhodobo veľmi spokojný. Využívam služby v celom Rakúsku. Veľmi dobrá úroveň hotela, príjemný personál na recepcii, osobitne Adam zo Slovenska, ako aj v reštaurácii. Osobitne vo Viedni sa o nás super starala pani Janka, ktorá pochádza zo Slovenska. Ďakujeme za vzornú starostlivosť. Určite odporúčam!!!!

09 dub 2026

Se službami ve vašem hotelu jsme byli spokojeni.

01 srp 2025

Jednoduše zařízené, čisté a tiché pokoje, velmi chutná snídaně. Jen bych ocenila mírnější klimatizaci v lobby baru a během snídaní. Bylo zde opravdu chladno.

29 čvc 2025

Hotel má perfektní polohu naproti hlavnímu nádraží. Doporučil bych pokoj ve vyšších patrech s výhledem na Vídeň. Velice pohodlná postel na pokoji. Vše čisté a na velikost hotelu dostatečný počet prostorných a rychlých výtahů. Co bylo naprosto perfektní, tak snídaně. Výběr kvalitních regionálních potravin, včetně výborné kávy a čaje. Příjemné je také posezení na hotelovém baru. Tento hotel mohu doporučit, byl jsem zde opakovaně.

09 čvc 2025

V pokoji 1601 nefungovala klimatizace, recepční byl ale velmi ochotný a nabídnul mi výměnu za jiný pokoj, 1701, kde ale byl stejný problém, následně mi nabídnul pokoj 1635, kde už bylo vše v pořádku. V pokoji ale byly špinavé kelímky na pití, ocenili bychom lepší kontrolu a uvítali bychom omluvu recepce, když jsme je o tom informovali. Okna by mohla být čistší. Venkovní posezení (na snídani) by mělo mít více slunečníků, více než polovina stolů nemá možnost stínu, a tedy se u nich v letních měsících nedá sedět, což je škoda. Mám určité pochybnosti, že pokoje mají slibovaných 24 metrů čtverečných. Je velká škoda, že na tleevizi již není možné naladit kanál s hořícícm krbem, ten dělal skvělou atmosféru, akvárium s rybičkami působí lacině.

16 kvě 2025

výborná poloha, příjemný a pozorný personál, skvělý servis

22 pro 2024

V tomto hotelu jsme byli již po několikáté a vzali jsme i naše přátele. Hotel má úžasnou polohu, příjemný personál, vynikající bio snídaně. Čistota hotelu je velmi dobrá. Vrátíme se zase. Děkujeme za příjemný pobyt.

12 pro 2024

Byl jsem plně spokojen. Obsluze hotelu nemám žádné připomínky.

10 zář 2024

Nepochopil jsem výhodu online Check-in, když jsem musel vystát frontu s ostatními co online Check-in neměli a musel jsem předkládat znovu doklady. Takže Check-in trval dlouho jako bych ho online nedělal.