Motel One Wenen-Hauptbahnhof

12 sep 2026

Mooi hotel, perfecte uitvalsbasis voor onze citytrip

12 sep 2026

As always, my stay was lovely. However, for this price, I would expect individual soaps/shampoos instead of having to share bigger bottles with other guests. I cannot imagine that there is a way to ensure that the bigger bottles haven‘t been tampered with.

11 sep 2026

Hot water came and went a little. No news channels on TV in English. No hot breakfast No coffee and tea in rooms.

11 sep 2026

Clean, friendly staff, very good breakfast, good location if you are travelling especially, restaurants around the motel, shops etc.

10 sep 2026

very nice hotel, with perfect localization just next to train station. Rooms are tidy, staff is great and very helpfull. Breakfast is ok, but there could be more warm dishes.

10 sep 2026

Is a perfect location for connecting with the train, city and a little bit of tour. The service was great. Everything super clean.

09 sep 2026

Comfortable stay - Decent facilities friendly staff - what’s not to like?

08 sep 2026

The fact there is some airconditioning still happening in the room even if you turn it off is uncomfortable. The breakfast room is too small for such a big hotel and noisy. The location is convenient. The staff is responsive to questions just enough, not going beyond to attend to the need of the customers. The fact that there is a huge menu of drinks, but to eat, only a few sandwiches, was disappointing.

07 sep 2026

Een excellent hotel , goede check in, vriendelijke ontvangst , prima kamers , geweldig ontbijt. Goede ligging bij alle belangrijke verkeersverbindingen .

07 sep 2026

Reception unmanned upron arrival. Reserved room not available. Instead, the receptionist told me I have to use a family suite which turned out to be a standard double room with two foldable beds pushed in. I didn't mind using this room but the way the receptionist spoke to me was neither friendly nor was it my fault that this was one of the two remaining rooms available. I had made a booking 3 weeks prior to my arrival and I am not responsible when the booked room is not reserved. Also, breakfast room was way too small to host all guests arriving around 8:30 and cleaning the used plates and cutlery took quite long so tables were blocked.

05 sep 2026

Het is een heel mooi hotel op loopafstand van het station en de U Bahn. Mooie kamers en vooral goed bed. Vriendelijk personeel goed ontbijt. Wij waren zeer te vreden.

04 sep 2026

Great hotel and friendly staff. Rooms adequate and clean. More staff required in bar at evening!

02 sep 2026

Staff was great

02 sep 2026

Modern and pragmatic hotel, small rooms but ok for sleeping a few nights. Very few TV channels visible, not an Italian one available and working. No places where to put clothes and no support for luggage. Automatic distributor for drink would be appreciated.

02 sep 2026

Everything was great, the staff was super helpful and kind, food selection was great, too.

02 sep 2026

All good, was missing conditioner in the shower. Had counted on that ☺️

01 sep 2026

Writing ⭐⭐⭐⭐⭐ Super easy to book. The staff was incredibly friendly, the breakfast buffet had everything we needed, and the location is perfect right next to Vienna's main station. The tram stop for Line D is only about 100 meters away and takes you into the heart of Vienna in around 15 minutes. The hotel is modern, very clean, and the room had everything we needed. The bed was extremely comfortable. The bar is also great with reasonable prices, although the large bottle of water could be a little cheaper. Overall, we had a fantastic stay. Every time we come to Vienna, we'll book Motel One again. The Wifi didnt work so well this time but i had a Data Package so it was ok:) PS: the Bathroom in -1 were nicer and cleaner than the Ritz-Carlton's Bathroom that we were at.

30 aug 2026

We had a wonderful experience at Motel One Wien-Hauptbahnhof. The hotel has a modern atmosphere, comfortable rooms, a great location, and a very welcoming team. A special thanks goes to Saif, who was extremely professional, friendly, and helpful throughout my stay. He handled everything efficiently and made me feel very welcome from the moment I arrived. His polite attitude and excellent customer service during his Night Duty truly made a difference. We would definitely stay here again!

27 aug 2026

I asked a quit room you gave me the 1300. top

26 aug 2026

Nice room, comfortable bed and a beautiful view of the city. Breakfast was good but not really worth the price as there is no warm food.

25 aug 2026

I selected Motel One from 3 side-by-side locations (Leonardo, MO, Smartments) at Vienna HBF. I have stayed at the Leonardo, which is a better hotel, but MO offered a reasonable price point for a newish room with AC, so I gave it a try. The location was great; the rest was acceptable for the most part, but not perfect. Chief complaints: 1. The front door is flanked by seating that encourages chain smokers to linger and smoke. Nonsmokers must pass through the smoke to enter the lobby, which had its own indoor cloud of smoke as did the elevators. That is poor planning on the part of MO who should place the smoking area out back, or at minimum, slide the seating away from the front door to discourage people from lighting up right at the entrance. 2. My room smelled musty, like a wet dog. The fan helped somewhat, but as I discovered when climbing into bed, a large part of the carpet on the window side was soaking wet. It took until day 3 for the carpet to dry out, which reduced the odor, though the smell still lingered in the bathroom. 3. Why no hotpot, coffee maker or hot/cold water cooler in near the elevator? That would really add perceived value.

23 aug 2026

The requirement to hand over your driving licence in order to obtain an iron and ironing board is outrageous. I even offered to leave a cash deposit instead, but this was not accepted. Such a request is a clear violation of the GDPR, as it involves the unnecessary collection and processing of personal data for a purpose that can be achieved by far less intrusive means. I would be very interested to see your response and legal justification for this practice.

23 aug 2026

Speedy and straight forward check -in, nice clean room, and bit small but comfortable. Would stay again

23 aug 2026

Clean, soundproofed room with a great view. Check-in was very quick with the kind receptionist. The hotel is in an excellent location, public transport, shops, restaurants a few minutes walk away.

21 aug 2026

The room is good location good, breakfast lacked signature good yoghurt and fruit options Bed was too warm, the sheet was not breathing

21 aug 2026

Everything is good, but one suggestion is glasses in the room will be more friendly to our environment.

19 aug 2026

Fabulous location for the trains, 12noon check out, and terrific staff

19 aug 2026

Very nice hotel. In a great location. We arrived at 11 in the morning and we were handed the key right away. Rooms are not huge but clean and comfortable. Highly recommended!

17 aug 2026

Our stay with you in Vienna was most enjoyable. I can't tell you enough how the staff at the bar, breakfast, and the room attendant were very friendly and helpful. The front desk greeted us with smiles and professionalism upon our arrival. It was unfortunate that we were not able to check in when arriving early, but we understand. We have stayed with you at every location when visiting different Cities. We will continue in the future to stay with you again. Thank you!

13 aug 2026

We had a truly wonderful and memorable stay at this hotel. The location is excellent, especially because it is very close to the metro, making it incredibly easy to get around the city. The staff( all of them )were very friendly welcoming and helpful. Two members of the reception team were particularly outstanding. They made us feel welcome and cared for. The hotel was clean and comfortable. We especially loved the peaceful and relaxing atmosphere of the area. Thank you all again for everything.

13 aug 2026

Everything was great.

12 aug 2026

We booked a room for two people for three nights. Instead of checking in at 15:00, we informed the hotel in advance that we would be arriving around 9:00–10:00 in the morning, after travelling by night train. We called the hotel beforehand, and the staff confirmed that they had made a note of our early arrival in their system. When we arrived, exhausted from our journey, we asked if we could check in. We were told that no rooms were available and that we would simply have to wait until 15:00. When we explained that we had contacted the hotel in advance and that our arrival had been noted, the woman at the front desk showed no understanding or willingness to find a reasonable solution. After around half an hour of discussion, they finally offered us a room for one person. We were two people, so this was obviously not an adequate solution. We were told that we could get a proper room after 15:00. The entire situation was extremely unprofessional and unacceptable. We had contacted the hotel in advance specifically to avoid this kind of situation, yet nothing had apparently been done with that information. After a long journey, we expected at least some understanding and an effort to find a suitable solution. What made the experience even worse was that there was no compensation or any meaningful gesture from the hotel for the inconvenience. We were simply expected to accept the situation, despite having informed them in advance. Overall, a very disappointing experience and, in our opinion, a serious lack of professionalism and customer service.

11 aug 2026

Great hotel if travelling by train, nice and handy. Room was spacious and price was great. Easy bus or train to centre.

10 jul 2026

Mijn kamer en dan vooral de badkamer kon wel eens een opfrissing gebruiken. De douchekop werkt niet goed en na het douchen was steeds de gehele vloer in de badkamer kletsnat. Ook da afstandsbediening van het televisietoestel was stuk. Maar over het algemeen een zeer propere kamer en zeer vriendelijk personeel.

08 jun 2026

Zoals altijd is dit voor mij een zeer goed hotel met vriendelijk personeel 👍🏻

03 jun 2026

Motel One concept werkt gewoon.

30 apr 2026

Die Motel BOne App hakt manchmal.☹️

18 apr 2026

4 nachten verbleven. Perfecte locatie voor een stedentrip. Uitstekend ontbijt, mooie inrichting, gezellige bar en goede bedden. Kamer op de 12e verdieping was te warm en kleiner dan op de foto op de website. Bankje op de kamer had geen toegevoegde waarde, behalve als kapstok te fungeren. Er mochten wel meer kleerhangers in de kamer zijn. Helaas wordt er gerookt bij de hotelingang. Geen fijne binnenkomst in het hotel.

06 apr 2026

Aardig personeel, goed ontbijt. Badkamer zag er schoon en netjes uit. Puntje van kritiek is dat de kamer erg warm was.

01 nov 2025

Uitstekende service aan de balie. Prettige kamer en een goed ontbijt.

29 okt 2025

Goede schone kamers met goede bedden. Vriendelijk behulpzaam personeel. Goede ligging. Juiste prijs-kwaliteitverhouding.

22 okt 2025

Gezellig hotel in het centrum van Wenen

06 sep 2025

Het is onbegrijpelijk dat er op de kamers geen plaats voorzien is voor een reiskoffer.

08 jul 2025

Al meerdere keren in een Motel One verbleven en altijd een zeer prettige ervaring. Kamers hebben alles wat je nodig hebt, zijn schoon en ook een prima werkende airco. En dat was heel fijn tijdens de hittegolf. Ontbijt uitgebreid en alles voldoende. Door de grote aanloop van gasten is er te weinig tijd genomen om de broodjes goed af te bakken, die waren net goed genoeg gebakken. Verder heel goed!

25 jun 2025

Ontbijt is helaas onder de maat, zeker wat betreft de prijsstelling. Kwaliteit kan in deze echt beter.

11 mei 2025

Personeel is vriendelijk, deskundig en voorkomend. De kamers zijn mooi ingericht en comfortabel. De badkamer is een beetje krap, maar wel praktisch. Het ontbijt is zeer goed, zowel de keuze als de kwaliteit.

23 mrt 2025

Het ontbijt is er niet so lekker gewest...

19 feb 2025

Dit hotel is handig als je vroeg met de trein mee moet. Verder is de omgeving niet zo aantrekkelijk. Voor een bezoek aan Wenen zou ik een andere vestiging van motel one kiezen. De bar is ook minder gezellig dan dat we gewend zijn.het is er te donker en het meibilair niet comfortabel.

13 feb 2025

Heerlijk hotel, top personeel. Kamers, klein maar fijn. Alles mooi en schoon voorhanden.

04 feb 2025

Prima hotel op een perfecte locatie, maar Motel One heeft echt een probleem met de klimaatbeheersing. De klimaatbeheersing blies alleen (zeer) warme lucht, waardoor het veel te warm werd in de kamer. Desgevraagd gaf de receptioniste aan dat dit de bedoeling is en dat ik het raam moest openen om de temperatuur te laten dalen. Waarom het bij een buitentemperatuur van rond het vriespunt niet mogelijk is de binnentemperatuur met behulp van het ventilatiesysteem te reguleren tussen 18 en 22 graden, blijft raadselachtig. Mijn nachtrust was hierdoor slecht. Ofwel het is (bij gesloten raam en ingeschakelde ventilatie) veel te warm, ofwel het is (bij geopend raam) te lawaaiig, ofwel er ontstaat (bij gesloten raam en uitgeschakelde ventilatie) een tekort aan zuurstof. Ook de mobiele ontvangst in mijn kamer was onvoldoende.