Motel One Wenen-Hauptbahnhof
Dit zeggen onze gasten
heel goed
Totale score van 7.729 beoordelingen
Vriendelijkheid 9.2 van 10
Netheid 9.2 van 10
Receptie 9 van 10
Lounge en bar 9 van 10
Ligging 9.5 van 10
Kamer 8.9 van 10
Badkamer 8.8 van 10
Gratis wifi 9.2 van 10
Goede prijs-kwaliteitsverhouding 8.7 van 10
Ontbijtvoorziening 8.4 van 10
Thank you very much for your kindness and attention. As well as for the explanation and help with booking my next trip to Munich for upon registration
the location is perfect,close to public transportation. very clean and comfortable,breakfast was good. our apartment was too small,without mini bar.
Dear Comapny, I have to say that I am genuinely disappointed by the money I spent on my stay at your hotel. Honestly, at this moment I cannot imagine returning in the future. To be fair, the bed was fine and the shower was also perfectly acceptable. I am not the kind of person who looks for problems everywhere. Dirty windows, for example, are something a person can overlook and are not something I would normally complain about. What I truly cannot understand, however, is the basic level of cleanliness in the room. When I moved the large armchair in the room, it was immediately obvious that the area underneath had not been vacuumed for a very a couple of days. And not only there. The carpet in general had clearly not been properly cleaned — there were hairs everywhere, grey hairs and black hairs. Honestly, I probably would not have paid that much attention to it if the very first thing I saw when entering the bathroom had not been a large black hair. And the absolute peak for me was finding a dirty brown towel. I have the entire room recorded on video immediately upon entering, so it is very clear that nothing was staged or created afterwards. It is obvious that the room was simply not properly prepared before our arrival. Originally, I wanted to go directly to reception and complain immediately. Unfortunately, we were travelling for work purposes and had to leave shortly afterwards for a meeting, so we did not want to spend time searching for another hotel under pressure. What makes this even more disappointing for me is that I personally know very well how hospitality operations should function. I have experience working in high-level gastronomy, including a Michelin-starred restaurant, and I have also worked in hotel operations abroad. Therefore, I fully understand what a proper standard of cleanliness and room preparation should look like. And I truly do not consider the following acceptable: - hairs on the carpet, - hairs in the bathroom, - an uncleaned carpet, - a dirty towel, - or the overall feeling that the room had not been properly cleaned. I can send a pictures to you. Another disappointment came during breakfast. We sat outside for approximately thirty minutes, and during that entire time not a single used table was cleaned by the staff. We ended up sitting at a dirty table simply because there was no other clean place available. However, I mention this only as a secondary issue — the main problem for me remains the condition of the room itself. For the price paid, I consider this absolutely unacceptable. I would appreciate your response and an appropriate form of compensation. Thank you. Petr Náhlovský petrnahlovsky@seznam.cz
great location, good hotel for easy stay over, walking distance to main attractions
Your Hotel has the biggest problems first of all not supply Air shut down as a result all rooms do not cellculation air then air quality is no good, not only my room desk chair is broken and also housekeeping doesn't clean room after 4pm back to hotel. But location is best ! May be owner doesn't understand hostility business !
We enjoyed our one-night stay here, particularly after a very tiring, long-haul flight from Australia with airport layovers in Singapore and Munich on our way to Vienna. A big thankyou to Deni, at front desk, for his professional, friendly manner and help. We really appreciated him organising us an early check-in - no guarantee - by offering us a ready, clean room instead of a room with views on a higher floor hours later. Easy to guess what we chose! We enjoyed the early rest before exploring Vienna. Many thanks. The hotel was in a perfect location, opposite Vienna's main train station. Very easy, and quick, for us to catch a train the next morning to Budapest, Hungary.
Not as good as usual. First I was given a room that had not been cleaned. Then I was given a room with extremely weak aircon.
Incredibly disappointing, I asked why the air con in my room wasn't working, my room was like a sauna when I got there. I was told cooling is switched off and it needs a management decision to change - nothing happened. I messaged on booking.com, not even had an acknowledgement. It is evident that the hotel's management do not give any thought to guest comfort, I had a very uncomfortable stay. It is not as if there is much saving to be made, running a heating or cooling system when outside temperatures are close costs very little, that changes when the temperature difference is greater - this is basic Physics(BSc, Bristol, 1978). Trust your thermostats, it is why they are there.
Overall the experience was good. We had a run in with a bartender that was very rude.
Very warm and air conditioning was not turned on. Breakfast is overpriced for what is available. There was no toast making facilities and no cereal. The room and bathroom were very nice. It was very clean so I have no issues with the hotel apart from the air conditioning when it was 24 degrees outside. The glass attracts the heat.
I had reserved a specific room class and arrived early to check in. Room was not ready. Left luggage and later that day returned to go to room but it had been give to another customer. We were offered a much smaller room and a small discount. Then on last day of stay we and several other guests were kicked out rudely from side patio by bartender and not offered indoor seating. On our exit from bar area we overheard that bar tender did this at the private request of other hotel guests. This is totally unacceptable behavior. We stay many times at Motel One but will avoid Wien Hfb location.
Love the bed. It was so comfortable! And the view over the city is amazing.
Friendly staff. Easy check in. Clean, basic comfortable room.
No air conditioner, poor service at reception, breakfast
Die Motel BOne App hakt manchmal.☹️
Several technical issues with my room: non-functional TV, non-functional A/C. Asked to move to a new room, was told none are available, and then heard another guest move rooms shortly thereafter. Without A/C, having a window open was essential, but room layout meant an open window would severely limit accessibility in half of the room.
Very friendly staff, my wish for a room in the higher floors was heard. Very clean. Comfortable bed and two pillows to choose from. Would most definitely come again.
We appreciated location near train station but very quiet and clean Clean and quote rooms and friendly staff
The reservation should been have already been paid, as stated by the company making reservation. Unfortunately, while check-in I've been asked to pay for staying at the hotel. After a hour of checking emails, calling the responsible person at the company and looking for the company's credit card. Don't know who's "fault" was that, and it is not about pointing fingers, but the overall experience was bad at the beginning. Finally the card has been found and all went well thank You.
Hotel really nice and good location. Problem is lack of staff at reception. Took almost 20 minutes to check in/out
Receptionist not prepared for the job
The staff member who handled my check-in was excellent—very friendly and efficient, which made a great first impression. Good for single or smaller teams. Two points of feedback: 1.The breakfast area is not ideally suited for larger business groups. While manageable with smaller teams, it limits opportunities for networking, which is an important aspect of business travel. 2.There is often a long waiting line at check-in, make online check-in easily available for effective growth.
No cold water available for showers etc. and no help. And shower head was dripping all night.
There was no slippers, dirty bags, cleaning kits, etc. in the room. A bottle of water could have been placed as a treat
Too basic for me
4 nachten verbleven. Perfecte locatie voor een stedentrip. Uitstekend ontbijt, mooie inrichting, gezellige bar en goede bedden. Kamer op de 12e verdieping was te warm en kleiner dan op de foto op de website. Bankje op de kamer had geen toegevoegde waarde, behalve als kapstok te fungeren. Er mochten wel meer kleerhangers in de kamer zijn. Helaas wordt er gerookt bij de hotelingang. Geen fijne binnenkomst in het hotel.
The place was not very clean. it was a bed to sleep in but nothing worth the money spent. The best part was being close to HBF station.
Staff was amazing! From the reception to the bar. All of them were very helpful and patient. But, the room is poorly equipped. No kettle, only one dustbin and not even a decent ceramic cup. Seriously?
I bokked via e-mail. Requested an early check in but did not got the room earlier, there was registered a late check-out instead. Due to this I had to change my dress in the Toilet as I had scheduled day. I left there my luggage at the reception. Late evening when I could go back they did not find it, the number was not on it. In the morning they promised they will send the invoice immediately via e-mail. I had to call them after 24 hours and ask them again.
Friendly and helpful staff, good breakfast
I had to do more bookings and I am dissatisfied that I can’t do them at the reception at the same price as online booking I’m already there and booking right away would be more convenient
Great!
Please ensure that you send out invoices per Email automatically. I stayed with you twice already and both times I had to remind the reception several times to send me an invoice. The data was already saved in my account and we crosschecked it during my check-in process.
Aardig personeel, goed ontbijt. Badkamer zag er schoon en netjes uit. Puntje van kritiek is dat de kamer erg warm was.
Uitstekende service aan de balie. Prettige kamer en een goed ontbijt.
Goede schone kamers met goede bedden. Vriendelijk behulpzaam personeel. Goede ligging. Juiste prijs-kwaliteitverhouding.
Gezellig hotel in het centrum van Wenen
Het is onbegrijpelijk dat er op de kamers geen plaats voorzien is voor een reiskoffer.
Al meerdere keren in een Motel One verbleven en altijd een zeer prettige ervaring. Kamers hebben alles wat je nodig hebt, zijn schoon en ook een prima werkende airco. En dat was heel fijn tijdens de hittegolf. Ontbijt uitgebreid en alles voldoende. Door de grote aanloop van gasten is er te weinig tijd genomen om de broodjes goed af te bakken, die waren net goed genoeg gebakken. Verder heel goed!
Ontbijt is helaas onder de maat, zeker wat betreft de prijsstelling. Kwaliteit kan in deze echt beter.
Personeel is vriendelijk, deskundig en voorkomend. De kamers zijn mooi ingericht en comfortabel. De badkamer is een beetje krap, maar wel praktisch. Het ontbijt is zeer goed, zowel de keuze als de kwaliteit.
Het ontbijt is er niet so lekker gewest...
Dit hotel is handig als je vroeg met de trein mee moet. Verder is de omgeving niet zo aantrekkelijk. Voor een bezoek aan Wenen zou ik een andere vestiging van motel one kiezen. De bar is ook minder gezellig dan dat we gewend zijn.het is er te donker en het meibilair niet comfortabel.
Heerlijk hotel, top personeel. Kamers, klein maar fijn. Alles mooi en schoon voorhanden.
Prima hotel op een perfecte locatie, maar Motel One heeft echt een probleem met de klimaatbeheersing. De klimaatbeheersing blies alleen (zeer) warme lucht, waardoor het veel te warm werd in de kamer. Desgevraagd gaf de receptioniste aan dat dit de bedoeling is en dat ik het raam moest openen om de temperatuur te laten dalen. Waarom het bij een buitentemperatuur van rond het vriespunt niet mogelijk is de binnentemperatuur met behulp van het ventilatiesysteem te reguleren tussen 18 en 22 graden, blijft raadselachtig. Mijn nachtrust was hierdoor slecht. Ofwel het is (bij gesloten raam en ingeschakelde ventilatie) veel te warm, ofwel het is (bij geopend raam) te lawaaiig, ofwel er ontstaat (bij gesloten raam en uitgeschakelde ventilatie) een tekort aan zuurstof. Ook de mobiele ontvangst in mijn kamer was onvoldoende.
Locatie prima. Check in medewerker erg onvriendelijk. Gaf sleutel en dat was het, zei verder niets. Ontbijt prima. Aardig personeel bij ontbijt. Check out ook goed, dames vriendelijk en bagage opslag geen probleem. Kamer warm en minimalistisch ongezellig ingericht met IKEA stijl kast. Voor 1 nacht voorafgaand aan treinreis prima maar geen hotel om langer te blijven. Obers in bar in de avond ook nogal afstandelijk.
super hotel super zimmer super bar
Twee opmerkingen. 1: biologisch fruit in de ochtend zou fijn zijn. 2: bij de douche een handvat om niet uit te glijden.
Wat met name fijn is dat de hotelkamers stil zijn. Je hebt geen 'last'van geluid in het hotel van andere gasten.
Goed, maar toilet deur met deurdranger niet handig. Scharnieren hebben olie nodig want de deur piepte ontzettend. Misschien snelkoker op de kamer zodat men zelf kopje thee kan zetten?
Galerij
Alles in één oogopslag
- Parkeerplaatsen aanwezigMeer informatie onder Routebeschrijving
- Gezond ontbijtbuffetMet veel biologische producten en fairtradekoffie
- In de kamer van de ouders overnachtenVoor een kind tot 12 jaar gratis
- Snel incheckenVoor beOne-members: Eenvoudig vooraf inchecken en tijd besparen
- Receptie24 uur beschikbaar
- Huisdieren welkomNeem direct contact op met het hotel
- Gratis wifiIn het hele hotel
- Antiallergische kussens & dekbeddenDromerig slaapcomfort in kwaliteitsbeddengoed
- Mijn optionele serviceKamerschoonmaak annuleren - in het belang van het milieu
Onze kamers
The One
- Kamergrootte 16 vierkante meter
- Queensize of kingsize boxspringbed (160-180 cm)
- Badkamer met graniet en een regendouche
- Gratis wifi
- 43" LG flatscreen-tv
The One met uitzicht
- Kamergrootte 16 vierkante meter
- Queensize of kingsize boxspringbed (160-180 cm)
- Met uitzicht
- Badkamer met graniet en een regendouche
- Gratis wifi
- 43" LG flatscreen-tv
Special One
- Queensize of kingsize boxspringbed (160-180 cm)
- Groot bureau
- Met tussendeur
- 43" LG flatscreen-tv
- Kamergrootte 24 vierkante meter
- Zitgelegenheid
Special One met uitzicht
- Queensize- of kingsizebed (160-180 cm)
- Met uitzicht
- Zitgelegenheid
- Badkamer met graniet en een regendouche
- Gratis wifi
- Groot bureau
- 43" LG flatscreen-tv
- Kamergrootte 24 vierkante meter
Family One
- Queensize boxspringbed (160 cm)
- Kamergrootte 20 vierkante meter
- Slaapbank
- Badkamer met graniet en een regendouche
- Gratis wifi
- 43" LG flatscreen-tv
Ligging en omgeving
LINZ-WENEN
Street art, Weense humor en Sachertorte -
Een roadtrip van Linz naar Wenen met tussenstops.
Hotel Wenen-Hauptbahnhof
Zodra je ons Motel One Wenen-Hauptbahnhof binnenkomt, heb je aan de receptie een prachtig panorama over de stad. Vanaf de bovenste verdiepingen heb je zelfs een live panorama over de hoofdstad van Oostenrijk. Ook in de One Lounge verwijzen wij op creatieve wijze naar lokale thema's. Tijdens het ontbijt word je ondergedompeld in de wereld van 1854, toen de Semmeringbahn werd geopend. De bar is versierd met decoraties in de stijl van de artistieke beweging Wiener Werkstätte en ook onze designhighlights van Moroso, Baxter en Jan Kath verwijzen naar deze beweging.
Een absolute eyecatcher is de afbeelding van het nabijgelegen slot Belvedere die over meerdere verdiepingen loopt. Dit kasteel ligt overigens op wandelafstand en heeft een prachtige tuin om lekker in te wandelen en een indruk op te doen van het kasteeldomein. Andere bezienswaardigheden in het centrum, zoals het staatsoperagebouw, het Museumsquartier en de Stephansdom, zijn eveneens goed bereikbaar vanaf het hotel.
Wie in Wenen een voordelig centraal gelegen designhotel zoekt, is in ons Motel One direct aan het centraal station aan het juiste adres.
Ontdek de andere hotels van Motel One in Wenen
