Motel One Vienna-Westbahnhof
What our guests say
Very good
Overall rating from 7,476 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 8.9 of 10
Location 9.6 of 10
Room 8.9 of 10
Bathroom 8.8 of 10
Free WiFi 9.4 of 10
Value for money 8.8 of 10
Breakfast service 8.5 of 10
Clean spaces, friendly staff, great location, confy beds, baggage storage...!
Dust on the table, lamp.
I have stayed several times at your property, as well as other Motel One locations in different countries, and Westbahnhof remains my favorite. I would especially like to thank Daniel for his hospitality and kindness.
Everything was very good or excellent. But the gaps between the shower tiles should be cleaned better.
Very nice and modern Hotel, we had a a room to the inner courtyard of the building what made the room extreme quiet, what was really nice. But there was no chance to screen the window from view; the only option was to block out the light completely. That could be improved. Everything else was very nice and service is perfect.
Spartan accommodations but well appointed; it had everything we needed. Nothing extra. I would suggest a small refrigerator and a pool.
Great location and spotlessly clean! The hotel is situated in a fantastic area and the housekeeping did an excellent job. The complimentary toiletries provided were top-notch and a wonderful touch. The Wi-Fi connection was flawless and extremely fast.However, there are a few areas that could use improvement. The staff was just average—polite, but not going above and beyond to make the stay special. It is also quite disappointing that there are no fridges in the rooms, and it would be great if the hotel offered a coffee machine or some free coffee for guests in the morning. Overall, a solid stay if you prioritize location and cleanliness!"
The receptionists were a but forgetful, but otherwise everything went well. The breakfast was great, we appreciated the big selection of vegan food! There could be real glasses for toothbrushing.
Hi, I have one issue I'd like to raise with you, namely: there seems to be no space where a person could sit for free after checking out? I had 2 hours to kill before my train and I noticed the whole ground floor is a cafe / restaurant area, so I had no place to sit and wait while NOT drinking or eating anything. I think it would be both cool and fair to offer a part of that space to people who are waiting, since you are a hotel and there will be rather a lot of waiting involved. Thanks for considering this option, best wishes from Slovenia!
Good
Excellent hotel (like all Model One hotels). Motel One Wien-Westbahnhof is perfectly located. The services offered are excellent. As always, breakfast stands out.
We had a wonderful stay at Motel One Vienna-Westbahnhof and would like to thank the entire team for making our visit so enjoyable. The rooms were always clean, tidy, and well-maintained, which made us feel comfortable from the very first moment. The breakfast buffet was excellent, offering a wide variety of fresh and delicious options every morning. We also greatly appreciated the cooperation with the nearby parking garage. As guests arriving by car, this made our stay much more convenient and stress-free. A special thank you goes to the lobby team. The atmosphere in the lobby was welcoming, relaxed, and stylish, and the staff contributed greatly to creating a pleasant and friendly environment throughout our stay. One of the biggest surprises for us was that many of the hotel’s services and refreshments were not more expensive than similar services in Hungary, despite what we had often heard beforehand. This was a very positive experience and added even more value to our stay. Overall, we had a fantastic time in Vienna and at Motel One Vienna-Westbahnhof. We truly enjoyed every moment and, if possible, we will gladly return in the future. Thank you again for your hospitality and excellent service! Best regards, Attila Lászlófi
Great rooms and great location All that is missing is a kettle in the room for tea, coffee Great bar
Room warm despite air conditioning.
The wheelchare accessible room is too small for its purpose and it is very difficult to maneuver. The bathhroom is just perfect and fully adequate. The breakfast is a big star - rich, fresh and fits every possible expectation. And your staff is just lovely - smiles everywhere, helpfull and forthcoming. Again the problem is the room, otherwise nothing to complaint
had a very pleasant stay at the hotel overall. The service, cleanliness, and location were all excellent, making the experience comfortable and enjoyable. A special thanks to Feras at the front desk, who was extremely professional, welcoming, and helpful throughout my stay. His positive attitude truly made a difference. The only minor downside was that there was just one towel provided for the shower, which could be improved for better convenience. Aside from that, everything else was great, and I would definitely consider staying here again.
Everything was fabulous! The staff is so friendly, especially Miguel - he was informative, fun to talk to, and he makes a great Hugo ;)
Good location. Pleasant interior. Adequate room. Good value for money.
Great and comfotable stay at a well-located and modern hotel. Everything needed to make the stay good is provided.
Check in and Checkout excellent, this time I found the room a little too dusty and the bathroom sink had shocking dirty spots
Excellent property with efficient staff and a high standard of public area facilities and a good standard of breakfast. The seating in the public areas is a little bit of style over substance as they look great but are somewhat uncomfortable and not easy to move. rooms are on the small side and rather too dark in decor and would benefit from tea/coffee making facilities.
it was strange because the payment was done like other times but in reality was without breakfast, we noticed that this problem was happening to almost all the clients, they were heading to have breakfast and their name was not on the list, it was suspicious
Walking distance from everything and very nice lobby. Rooms were good and staff friendly. Great affordable price!
Everything was ordinary. Breakfast was also not over my expectation. Guests has not been informed that the beginning time of breakfast changes on holidays.
Low gluten free options in breakfast
The first room we were given wasn’t great, smelt of cigarette smoke so we went back to reception and they immediately gave us another room
Short-term reservation, fast processing without bureaucracy.
Very pleasant reception desk staff
The service was great. The room was clean and comfortable. I cam recommend MOTEL ONE Westbahnhof in Vienna to anyone who looks for a hotel.
Bad smell in the room, bad breakfast , dirty wall in the bathroom near the toilet ( had to wash it myself🤮)
I enjoed staying at your Hotel.Big comfortable room and very clean! Variaty of food for breakfast in a spacious room.Very important that is closed to metro and tram and helps the tourist to move to the center and back to the hotel only in a few minutes!I would definetely recomended and I would love to come back my self.
A very pleasant stay. Hotel looks great, the atmosphere is cozy and friendly. Our room was tidy and well equipped. The only thing lacking was a kettle. A fridge would’ve been nice too. Breakfast was kinda okey - cheese, boiled eggs, ham, yogurts, bread, sweet buns, fruits. I suggest that omelette or sausages could’ve been a nice addition to the breakfast menu as well. There were also some vegan/vegetarian options. However, as a celiac person I would’ve appreciated some gluten free options as cereals or bread without gluten.
Super
Lovely clean hotel. Very close to Wien Westbahnhof and underground trains.
Super Service, sehr nettes Personal
Quick and easy check in, followed by friendly and supportive hotel personnel.
This is my fifth time staying here. Consistently great service, fantastic staff, comfy rooms, yummy breakfast! It can get busy but the staff is super attentive and extremely helpful. Great place for groups! Highly recommend this Motel One!!
No fuzz - nice - efficient - perfect!
Staff was great. Food was good. Room was spacious overall. TV was super slow and I couldnt link it to my mobile device. Air in the room didnt work too. Bathroom was great.
The room is clean. All services that you expect are reasonable and enough.
The HVAC system did not work. It was quite warm in the room and it was too loud to keep the window open throughout the night.
All great - except no gym
Super Hotel
good location, clean rooms, friendly staff
Great hotel, as always. BUT my room and bathroom felt quite used and a little bit run-down this time. Unusual for the typical Motel One quality level. I also wasn't happy with the quality of the rolls ("Semmeln") in the breakfast buffet this time. Usually, they were big and fresh. This time you could really see that it is a lower-quality industry product. Please improve! Staff and friendliness is exceptional as always. Thank you! Still good value for money.
Great hotel. Location is very close to all you need. I had small issue with parking, I paid at the reception but I still had to pay at the parking garage. It registered my first 3 days but not the last 2 days, so once I was exiting it showed I had unpaid parking. Other then that all really nothing to complain.
Alles optimal
Small room but quite comfortable for the most part.
Very good room, clean, good breakfast, easy check in (on line) and check out, but cleaning staff enters room on check out day earlier than check out time when we were still inside and no complimentary water
Alles top
Gallery
Everything you need at a glance
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Free WiFiThroughout the premises
- Drinks and snacksDiscover our wide selection at the One Lounge
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Stay in parents’ roomFree for children up to 12 years old
- Pets welcomeContact the hotel directly
- ReceptionThere for you 24/7
- One LoungeWith workbench for comfortable working
- CHECK-IN/OUT
From 3:00 pm on your day of arrival
By 12:00 pm on your day of departure - LUGGAGE STORAGE
Free of charge
- TOURIST TAX
The city of Vienna charges an extra tax of 3.2% on the room accommodation rate. From 1 July 2026, the local tax will increase to 5%.
- BREAKFAST
Mon – Fri: 6:00 am – 10:00 am
Sat, Sun, public holidays: 7:00 am – 11:00 am - VISITORS WITH CHILDREN
Please click here for information
- QUICK CHECK-IN
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. Learn more here.
- PARKING
The hotel does not have its own car park. The underground car park "Felberstraße 1" offers a special rate for hotel guests: EUR 19 /day
Public parking: Apollo Garage (0.3 km) - ARRIVAL BY CAR
Plan your route here.
- PUBLIC TRANSPORT
You can reach our hotel via the Westbahnhof station.
Click here for more information about your connection.
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Family One
- Room size 20 m²
- King-size bed (180 cm)
- Chair bed
- Granite bathroom with rain shower
- Free Wi-Fi
- 26'' flat-screen TV
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Location and surroundings
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – with stop overs for mountain, food and wine lovers!
Creative Hotspot
Immerse yourself into the artsy vibes of our Motel One Vienna-Westbahnhof directly located in the Museumsquartier.
Hotel Vienna Westbahnhof
Our Motel One Vienna-Westbahnhof is quintessentially influenced by the atmosphere of the nearby Museumsquartier (museum district), and in particular the mumok, the museum of modern art. Lively colours and unusual design are themes in our hotel down to the tiniest detail. At the reception, two brightly coloured ‘Enzis’, unique benches that can also be found in the outdoor area of the Museumsquartier, invite you to relax. Contemporary and original, the works of Vienna-based artist Thomas Draschan in the reception, breakfast area, bar and hotel rooms contribute to the exclusive atmosphere. His wall pieces and light collages radiate the typical Vienna lifestyle and play with scenes from Westbahnhof, clichés and absurdities – of course combined with a large portion of Viennese sarcasm.
This design hotel is close to Mariahilfer Strasse, a popular shopping street leading from the city centre toward the Schönbrunn Palace. You can reach other central sights such as the Hofburg, the Stephansdom and the Staatsoper just as quickly. Having Vienna Westbahnhof on the doorstep of the hotel enables easy excursions into the surrounding Austrian countryside, making Motel One an ideal base for your city break in Vienna. Have we sparked your wanderlust? We agree with a quote from the poet Novalis, which you will also find incorporated in the artistic room collages: ‘Wir träumen von Reisen durch das Weltall: ist denn das Weltall nicht in uns?’ (We dream of journeys through the cosmos — Is the cosmos not then in us?) and suggest that you don’t necessarily have to travel into space: first try our attractively priced hotel in Vienna!
