Hôtels Motel One à Düsseldorf
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Comment les clients évaluent-ils les hôtels Motel One à Düsseldorf ?
Très bien
Note globale sur 5 016 évaluations
Amabilité 9.3 de 10
Propreté 9.1 de 10
Réception 9.1 de 10
Lounge et bar 8.9 de 10
Emplacement 9.4 de 10
Chambre 8.6 de 10
Salle de bains 8.6 de 10
Wi-Fi gratuit 9.3 de 10
Rapport qualité/prix 8.4 de 10
Petit-déjeuner 8.4 de 10
The welcome on arrival was very poor. The guy was totally disinterested. He just said the same automatic spiel - some of which had no relevance to me. The reception desk was a mess dirty coffee cups and disorganised. It was a bad luck from my first impression. On check out, I told the receptionist the wifi didn’t work. He just told me there’s no way that could be true. This is probably the fifth Motel One I’ve stayed at and the first time I’ve been disappointed.
All went well Had a lovely time a the bar in the evening ( great team)
Lovely hotel and staff.Excellent location in the Japanese Quarter.Good cocktails!
A lovely hotel, in a great part of the city, with a beautiful bar. Thanks!
Everything was as efficient and well-organized as usual. Unfortunately, the shower hose attached to the showerhead was broken.
The service, including over the phone, was excellent; the receptionist was competent and friendly. The room was perfect.
Everything was awesometacular. Only problem was getting close with a vehicle to unload the luggage, since the hotel is in a pedestrian area, but there are times early in the morning and late at night to bring a vehicle nearby.
It is now the second time I have come here. Always good service, clean and nice hotel. Also friendly staff, sahib made me feel like family the previous time I visited and this time it was exactly the same. That’s why I will keep visiting again. Thanks for making my stay pleasant again!
Nette Rezeptionisten, super roff top Bar ,
i couldn't use the smart part in the tv, it was just a tv, i couldn't watch netflix on it, I have to connect my laptop with the cable. we are in 2026...
The carpet in the room was not clean, the rest was very good. You can smell the carpet in the hallway.
Thank you for upgrading me to a room with a desk. It was comfortable. Please offer replenished free water. I did not feel comfortable going to the bar for one water allotment as I swear the hotel was full of stag parties. The staff was very kind. But it would be helpful if you had basic toiletries available. I needed a tampon unexpectedly on Sunday and the nearest shop was 15 minutes walk away. Also, please put conditioner in the shower. With long curly hair it’s a huge mess to wash my hair and not have conditioner. Thank you.
Honestly speaking, the room was not as clean as I expected, and not wide enough to open my luggages for 12 days trip. I had a problem on shower, during taking shower, suddenly shower head and horse came off, therefore I had to change my room during my 3 nights stay.
The hotel is modern clean and stylish. Appears to have been upgraded since my last visit. Great location.
I’m your client with my friend jimmy kesrewani Always we used your hotel in our vacation with our wife’s I feel very comfortable in your hotel in all of Europe
For the very first time ever I have to give a negative review to motel one/cloud chain. This was the first hotel where the carpet was dirty and needed vacuuming in front of the elevators, for 3 days it kept dirty on the 6th floor. Toilet in my room 626 had piss marks running down the front of the toilet and underneath was yellow. Staff at the reception were fantastic, friendly and polite.
Unfortunately very disappointed by the poor communication We had to make our reservation by email because of our child and were unfortunately met with very slow communication. It took about a week and a half before we finally received confirmation. By that time, the discount code we wanted to use had expired by just one day. I emailed about this straight away, but never received a response. That was more than a month ago. I also tried calling around three times, but each time I waited for about 15 minutes without being able to speak to anyone, so eventually I had to hang up. As these were international calls, this also cost us around €15. When we arrived, we spoke to a very kind lady who listened to our situation and said she would discuss it with the manager. Unfortunately, she had already left by 6:00 PM. After that, we were helped by a young man who gave us our passes. When I asked him about our complaint and explained what had been discussed with the lady earlier, he seemed confused and checked the system. In the end, he offered us free breakfast for the following morning. Because he seemed unsure about the rest of the arrangements, I also asked him about the parking. He told me that this could be arranged as well and that if we came back with our parking ticket the next day, we would receive a ticket allowing us to leave without paying. The next morning, we spoke to another very friendly lady about this. She couldn't find anything about the arrangement in our file. After I explained what had happened the evening before, she told us that the young man shouldn't have promised this, but that she would arrange it for us in the afternoon. Unfortunately, when we returned that afternoon, another employee was working and he had no idea about the arrangement either. Once again, nothing could be found in our file. At that point, we were honestly quite frustrated. We had to explain the same situation several times to different employees and kept receiving different answers. For us, the problem is therefore not just the value of the discount or the parking, but mainly the poor communication and lack of follow-up. When a member of staff makes an arrangement with a guest, you would expect it to be recorded and communicated to the other employees. We did meet several very kind and helpful members of staff during our stay, and we appreciated that. Unfortunately, however, the way this situation was handled had a significant impact on our overall experience. Especially the fact that our original email was never answered and that we subsequently spent time and money trying to get in touch with someone was very disappointing. I hope management will look into the communication between staff and how guest complaints and agreements are followed up. With better communication, this entire situation could have been avoided quite easily.
There were very limited non-diary options in the breakfast. I also missed takeaway coffee cups, as I had to rush to take a call in my room. The receptionist was ok but not very welcoming. It was strange to have to pick up the waterbottle from the bar. Otherwise everything was perfect. The location is great and the views from the are are stunning.
My daughter and I had a great stay. My only critique is that the bathroom could have had hand grips for the toilet. I booked an accessible room and this is normally a standard feature. Other than that great service and location.
It's my second time staying at The Cloud One Düsseldorf-KöBogen and I've been recommending it to colleague/s. I was just disappointed this time as check-in process took longer than expected and that my room was cleaned despite hanging the "please don't clean" hanger. Because of this my cosmetics in the toilet were rearranged and potentially dropped because my blush was broken when I got back.
It was a wonderful experience from start to finish. The warm welcome, excellent service, great location, and beautiful bar view made it truly memorable. I highly recommend it to anyone looking for a unique and enjoyable experience.
To room was not the right one (accesible room) at first but after change it was better but still some handles were missing at toilet/shower room.
The room was great however there were missing towels and blankets. We were two people and only got one of each. Also the soap for showering was empty. Minor annoyances but otherwise it was a good stay and the room was clean.
no water drink water in room and didnt get .
The best team ever specially the reception tram
Everything was excellent, thank you. My daughter and her one year old son were also staying in the hotel. It was very disappointing that she was charged 50 euros for breakfast (25 for her and 25 for a one year old baby).
Home from home. My room was very comfortable at a time of extremely high temperatures outside, reception area, lounge and bar welcoming with comfortable seats. A big thank you to the staff for being so helpful and friendly.
The stay was great, the long drawn out negotiations to get my correct bill was not
It was clean. Breakfast was a bit confusing. near the coffeemachine stood the vegan products. Cheese an saussage products were separatet. Cow- Milk was not sign. I missed some salmon or, fresh minced raw pork. Even some fresh eggs i missed. There were only boiled eggs. Mabe a sauna or a gym, I was not introduced. I think they hadn't. Bathroom door could stodd not open. I closed itself.
Tolles Hotel, wunderbares Personal:)
I enjoyed my stay. Most importantly, the rooms were very clean. The bed was super comfortable, and the staff helpful, friendly and professional. If I would have to give one area to improve on, it is the fact the bar is very pretty, but not suited as a breakfast location - the majority of the tables and chairs were lounge sets, not designed to eat at.
Always a pleasure staying at MotelOne Düsseldorf Hauptbahnhof. Very polite desk management at the morning, but not at the evening!
Clean, tidy and cozy room. Good A/C. Fridge would have been nice, to cool down the drinking water. As an member and i had two rooms payed for 3 nights, i would expect to have more than one bottle of free drinking water. Friendly service especially at 7th floor bar, so special thanks to them :)
Friendly staff at reception and bar. Clean room. I enjoyed especially the AC during a heatwave in Düsseldorf.
Nice and clean, good location, very friendly staff.
Everything was great except for the check in process . The lady at the front desk was super unfriendly, did not give me any welcoming, no standard instruction about hotel, no wishing of a good stay - just gave me the key in silence.
Inadequate effect of the A/C. Otherwise an overall good experience
room were OK. but some ant in my room.
In general, minimum standard was achieved. Meaning it was clean and served the purpose. However, realising that prices in general are rising, I still feel the quality of the facilities has fallen. Be it because of the interior deco is the bare minimum now (i.e. no safe, no bedside shelve w/ phone connection, less artwork in the main area). Particularly in the Düsseldorf Hbf facility, I felt more a “youth hostel” ambiance than in the Munich facilities. The other thought I have is that you are understaffed and it causes your staff that is working to be under stress. They are not able to provide certain services like preparing espresso at the bar in the morning hours. Only one person was present and she seemed pretty stressed out and the reception equally felt like they needed help. It makes a difference believe me because I ended up feeling stressed and I left feeling like not wanting to choose this facility the next time I am coming back to Düsseldorf. Perhaps increasing hourly wage would attract more workers thus a better service.
Far too expensive for what the accommodation offers. Mattress was at least adequate. The air conditioning wasn't working properly in 32° C temperatures. Breakfast is far too limited in selection for the price.
Very nice hotel, great location, good room. Specifically the efforts taken to highlight our anniversary was more and better than expected.
Globalement top, manquait juste un mini bar, une machine à café et de l’espace de rangement, mais sinon super emplacement, moderne et chic er super rapport qualité prix
The room was relatively small and lacked basic amenities. There was no minibar to keep some water cold, and it didn't even have a wardrobe for our clothes. Additionally, the breakfast was extremely poor considering the room costs €155 per night; there was barely half a counter of food available. This is completely unjustified for a hotel of this category.
value for money
Friendly staff and great hospitality
Très bel établissement avec une magnifique terrasse, au coeur du quartier d'affaires et en bordure de la vielle ville : un must !
super Lage sehr nettes Personal cool
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tout était très bien
bien situé, propre, moderne, bar et petit-déj. excellents
Switch on. beOne.
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Qu'est-ce qui vous attend dans les hôtels Motel One à Düsseldorf ?
« La ville de Düsseldorf est très belle. » Ce que Heinrich Heine a su résumer avec tant de simplicité, Motel One s'en fait un plaisir de le reprendre dans la capitale régionale. Dans cet hôtel design situé près de la gare centrale, le charme idyllique de la promenade au bord du Rhin et les influences de la vieille ville pittoresque se fondent en un ensemble harmonieux.
Si vous réservez l'une des chambres à Düsseldorf, un lieu élégamment aménagé vous attend pour vous sentir bien, avec un service chaleureux et des trajets courts vers le centre-ville. Après une nuit dans des lits boxspring modernes, vous commencerez la journée reposé grâce à un petit-déjeuner bio équilibré. Le Wi-Fi gratuit fait partie des prestations standard à Düsseldorf, comme dans tous les design hôtels Motel One.
Quel hôtel Motel One à Düsseldorf correspond à votre voyage ?
Le Motel One Düsseldorf-Hauptbahnhof est idéalement situé si vous arrivez en train, si vous avez plusieurs rendez-vous ou si vous souhaitez explorer la ville depuis un point bien desservi. De là, vous pouvez facilement intégrer le centre-ville, la vieille ville, la Königsallee et la promenade du Rhin dans un court séjour, sans vous engager trop tôt dans un seul quartier.
The Cloud One Düsseldorf-KöBogen est le choix le plus urbain lorsque Düsseldorf elle-même est au cœur de votre séjour. Le Kö-Bogen, le Hofgarten, la Königsallee, l'Opéra, la vieille ville et le Rhin sont ici plus proches de votre quotidien. C'est idéal pour le shopping, l'art, les sorties en soirée ou un week-end où vous souhaitez vous déplacer principalement à pied. Si le MedienHafen, le parc des expositions ou l'aéroport sont importants pour vous, nous vous recommandons de vérifier les liaisons concrètes disponibles le jour de votre voyage.
Les voyageurs d'affaires choisissent en fonction de leur programme. Le Motel One Düsseldorf-Hauptbahnhof est idéal pour les arrivées en train, les rendez-vous multiples et une orientation rapide dans la ville. The Cloud One Düsseldorf-KöBogen convient aux réunions centrales, aux visites de clients autour de la Königsallee, aux rendez-vous en centre-ville et aux trajets courts en fin de journée. Pour le salon, l'aéroport ou le MedienHafen, c'est la meilleure liaison depuis chaque emplacement qui est déterminante.
Comment découvrez-vous Düsseldorf depuis les hôtels Motel One ?
La capitale de Rhénanie-du-Nord-Westphalie séduit ses visiteurs avec ses ruelles étroites, ses brasseries traditionnelles, ses vieilles églises et ses spécialités culinaires. Notre hôtel design se trouve à proximité immédiate de la gare centrale et constitue donc le point de départ idéal pour votre séjour en ville, votre courte escapade ou votre week-end.
À pied, vous pouvez rejoindre non seulement la vieille ville mais aussi les quartiers de Carlstadt, Friedrichstadt et Stadtmitte. La célèbre promenade des berges du Rhin, avec l'ancien hôtel de ville, la tour du Rhin et le parlement régional, vous invite à une longue balade devant un panorama pittoresque sur le Rhin.
La Königsallee, surnommée affectueusement « Kö » par les habitants, est bien plus qu'une simple rue commerçante. Bordée de marronniers et de bâtiments somptueux, elle offre ici le visage le plus varié du monde de la mode et incarne l'art de vivre raffiné des Düsseldorfois. Des boutiques élégantes aux joailliers de luxe en passant par les centres commerciaux modernes, vous pouvez faire du shopping sur la « Kö » selon vos envies.
Si après vos achats vous aspirez à calme et détente, la promenade des berges du Rhin est l'endroit qu'il vous faut. La promenade la plus célèbre de la capitale régionale est bordée de nombreux cafés, bars et restaurants et incarne la joie de vivre rhénane. Juste à côté de la promenade, le MedienHafen, impressionnant sur le plan architectural, dégage un mélange de charme industriel ancien et d'atmosphère portuaire méditerranéenne.
Envie d'un verre ? Direction alors la vieille ville, située à proximité immédiate du Motel One Düsseldorf Hauptbahnhof, qui attire de nombreux visiteurs avec plus de 260 bars. Découvrez la cordialité bourrue des « Köbes », savourez la savoureuse bière locale « Alt » et plongez dans la vie nocturne trépidante du « plus long comptoir du monde ».
Lors d'une agréable promenade le long du chemin des brasseries, vous pouvez découvrir l'histoire des nombreuses brasseries artisanales et vous convaincre sur place de leur art brassicole tant loué.
En tant qu'amatrice ou amateur d'art, vous en aurez pleinement pour votre argent dans notre hôtel design et pourrez découvrir, sur l'axe artistique tout proche, le Kunstpalast, le musée d'art Ehrenhof, l'académie, la collection d'art et l'association artistique. Si vous avez prévu un peu plus de temps pour Düsseldorf, vous trouverez par ailleurs de nombreux autres sites remarquables, comme la Burgplatz, la Carlsplatz, la maison natale de Heinrich Heine, la Ratinger Tor, la tour du Rhin et le château de Benrath.
Au plus tard à ce moment-là, vous aussi constaterez : « La ville de Düsseldorf est vraiment magnifique. »
FAQ : Questions fréquentes sur les hôtels Motel One à Düsseldorf
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