Motel One Hambourg-Alster
Ce que disent nos clients
Très bien
Note globale sur 7 289 évaluations
Amabilité 9.1 de 10
Propreté 9 de 10
Réception 8.9 de 10
Lounge et bar 8.7 de 10
Emplacement 8.7 de 10
Chambre 8.3 de 10
Salle de bains 8.3 de 10
Wi-Fi gratuit 9.1 de 10
Rapport qualité/prix 8.1 de 10
Petit-déjeuner 8.2 de 10
The location is close to the train station and very close to the underground. However, the area the hotel is located in is very problematic with a lot of drug addicts and it does not feel safe.
First room they sent me: Tv didn’t work. I wanted to watch word championship soccer. They offered me a room change. I agreed. Room was OK. Bathroom is very small but OK, water for shower was not warm enough. I didn’t mention this, I forgot.
Clean, nice staff, nice beds, AC was not working due to the extreme heat outside but got compensated for it.
Experience really positive. I appreciated accomodation e kindness at the reception. Very good position close public transport.
Worst hotel i stayed. Always had a problem with reception.
The friendliness of the staff is amazing. We felt really comfortable. It's a great place for the money. Subway station right in front of the door so that you don't have to walk through problematic streets which are in the general area. The vegan breakfast options were alright but there wasn't much to choose from. I wish motel one would improve on that in the future.
forgot a bag - was found and will be sent to my home adress. Top service. very kind
I had a very nice stay. The staff were wonderful.
i dont understand why you dont put a bottle of water in the room ? especially such a hot day(s)
Pleasant stay and staff
The bathroom was a bit too small. The air conditioning in the guest rooms struggled to cope with the high temperatures in Hamburg. The guest rooms and lobby were clean, and the staff were very friendly.
Excellent customer service, very friendly staff! Room was great, the view was amazing!
The hotel is ok, the bed is very comfortable and the staff is nice but I have stayed in 2 different rooms in the last 2 weeks and the first one the water in the shower was changing all the time, going from extremely hot to cold. In the second room the AC was not working properly.
The hotel staff is welcoming. Welcomes the guest with a warm smile. Helps in choosing the city tour destinations and convenient arrival times. The rooms are spacious enough. The beds are very comfortable. The breakfast is very rich and varied. The hotel itself should not be called a motel but at least a 3-star hotel.
Une atmosphère détendue et conviviale. Du mobilier confortable et une décoration soignée. Une grande terrasse extérieure très bien aménagée. La possibilité de se servir de la grande table à l'accueil comme poste de travail avec prises électriques et une bonne connexion Wifi. Du personnel souriant et serviable. Je me suis fait voler mon sac à main et toute l'équipe de la réception m'a aidée pour que je puisse faire mes démarches! Un rapport qualité prix imbattable en plus d'une situation parfaite au coeur de Hambourg! Je reviendrai sans aucun doute lors de mon prochain séjour.
Fine price, location ok, reception - not enough people to service in a timely manner
Chambre avec une fuite d’eau. Moquette mouillée quand je suis arrivée. Odeur de grésil pendant tout mon séjour et rideau ne permettant pas de vraiment obscurcir la pièce
The reception staff was friendly and check-in went smoothly and fast. Room had a nice view, but was small. No kettle and tea making facilities, no bottled water. Breakfast had nice quality of the food, but the choice was dreadful - one of the poorest breakfasts I've ever experienced in Germany. From warm food - boiled eggs only. I actually didn't like it and won't be returning.
The best part of this hotel was its amazing access to the U-bahn. It was literally steps away.
Very friendly welcome by Yunus,
Motel one =Motel TOP
Receiving you bill before check out was a bit odd
Staff were polite and efficient, room was comfortable with good value breakfast and convenient location
I was checked in a room somebody was already in; the room ha dreally small windows and water was kind of hot/cold, wifi was slow, breakfast had no sausages or ham and only boiled eggs
Everything was ok. I enjoyed the stay. just one recommendation: You can keep a first aid box at the reception, including a thermometer. My son got ill and I needed one, but the reception could not help. It is a small matter, hopefully not much needed, but in case of need helps a lot. But your service was excellent even with this minor issue. Thanks a lot.
RAS QUEL QUE SOIT LE MOTEL ON RETROUVE TOUJOURS LE MÊME BON RAPPORT QUALITÉ PRIX
Kettle?? I paid over 200€ I expect a kettle with ( obviously) complete tea or coffee making facilities to be in my room, and phone cast?? I'm sure I'm not the only British guest you've had and even though watching burnt the depressed bread is somewhat entertaining, I'd rather have casted my phone to the TV.
I want to commend the person who checked me in, (dark haired young woman), she only told me the floor out loud without saying the room number. This should be standard, as especially as a woman travelling alone, I don't want others around me to hear which room I am in. Please please please make this the standard in all your locations and with all your staff. She did a great job.
As always, Motel One was pleasant, staff were courteous and helpful, room was nice, bed comfortable. I like that, unlike other hotels at similar price, there is a nice lounge and bar and the bedrooms are serviced every day. A big downside for me, at this particular hotel, was there was no kettle, tea or coffre making facilities in the room. Other Motel Ines have had this. The hotel uses dynamic pricing and, presumably because I stayed over a bank holiday weekend, it was expensive for what was provided
An amazing location near to the Hbf but quiet, super reachable with the U-Bahn, everyone in the entrance was super nice, we needed to make a call at the reception and it was all super kind. Room was super clean, new and comfortable. I forgot something in the room and not sure ded to come back after my checkout. At the phone I had a super kind talk and arriving there I had the reception already waiting for me with my item 💕
This is my second Motel One I've been stayed at. Setup is the same, room is just enough and very clean. Only thing that could have been upgraded in the room are shower heads as there is really low pressure from those Hansgrohe rain ones. Accessibility to room, hotel was excellent. Parking is public but it has enough space for hotel guests. Breakfast options are huge and very good. All in all very pleasant stay in Motel One. Would recommend it
Great value for money, super efficient checkin/checkout without delay
Room was small, no tea or coffee making facilities in rooms, breakfast had no warm food offering and the breakfast space was overcrowded meaning it took a while to get food. Drinks at the bar were very expensive. Water pressure in the shower was very low.
Great location. Breakfast good, but very crowded at peak times. Hot water was not guaranteed, and this was frustrating at times. Overall, good value for the location.
Well-run hotel, comfortable rooms and a great bar which stays open till late. U-Bahn stop outside the door.
Comfortable room, friendly staff - would have liked more breakfast choices.
Nice location and hotel very modern , clean and staff were extremely helpful
I felt cold and the receptionist has been so nice to bring me an additional blanket. And the lady from the breakfast service offered a coffee to me, even I didn't book a breakfast. Thank you so much.
Staff were friendly and the local is good. However, the smell of sewage coming from the bathroom in the room was anything but pleasant.
Friendly staff. Unfortunately the room was very warm at night because the airco did not cool. Reported this the next morning to the reception, but it turned out no action had been taken.
Really poor experience for the reservation. Business trip, rooms were not booked or canceled due to poor communication in the team and bad reservation management
There was some hair in the room. A garbage can on the floor would have been nice. Also a small fridge to store some food/drinks would be good. The wifi was very slow. Aside from that it was alright.
Nice and friendly staff. Kettles in the room would make it absolutely perfect!
Il s'agit de mon Hotel de référence quand je suis à Hambourg.
Prestations correctes, sans distinction par rapport d'autres établissements.
Jamais déçus avec Motel One. Accueil confort propreté déco tout est réuni L’impression d’être un peu partout comme « à la maison ».
entièrement satisfait de mon séjour, chambres confortables ,j'ai apprécié petit jardin à l'arrière de l'hôtel, la décoration et l'atmosphère du lobby + bar
Excellent accueil, superbe vue depuis le 19e étage, propreté et tranquillité impeccables, bar propice aux conversations entre collègues.
Lundi de Pâques le bar était fermé le soir Beaucoup de clients insatisfaits parce qu’ils ne recevaient plus rie à boire. Un Nogo absolut pour une chaîne comme Motel One L’organisation du breakfast était un désastre Les gens se disputaient pour trouver une place libre. Les tables étaient nettoyées avec retard
Bon accueil et bonnes prestations en général. Le nettoyage des tables du petit-déjeuner est à améliorer. La carte du Snack mériterait d'être complétée, elle est un peu courte.
Galerie
Tout d’un seul coup d’œil
- Enregistrement rapidePour les membres beOne : enregistrez-vous à l’avance et gagnez du temps
- Places de stationnementPlus d'informations sous Arrivée
- Wi-Fi gratuitDans tout l’établissement
- Borne de chargement pour véhicules électriquesFaites le plein de manière écologique
- Boissons et en-casDécouvrez notre vaste sélection dans le One Lounge
- Oreillers et couettes antiallergiquesLiterie de haute qualité offrant confort et bien-être
- Les enfants peuvent dormir dans la chambre de leurs parentsGratuitement jusqu’à l’âge de 12 ans
- Animaux de compagnie acceptésVeuillez contacter directement l’hôtel
- Mon choix de serviceAnnuler le nettoyage de la chambre : une faveur pour l’environnement
- ENREGISTREMENT / DÉPART
À partir de 15h00 le jour d’arrivée
Avant 12h00 le jour du départ - DÉPÔT DE BAGAGES
Gratuit
- TAX TOURISTIQUES
La ville de Hambourg prélève une taxe culturelle et touristique payable sur place le cas échéant.
- PETIT-DÉJEUNER
Lun. – ven. : 06h00 - 10h00
Week-ends et jours fériés : 7h00 – 11h00 - TARIFS SPÉCIAUX POUR LES ENFANTS
Plus d’informations ici
- ENREGISTREMENT RAPIDE
En tant que membre beOne, vous avez la possibilité de vous enregistrer à l’avance en ligne, facilement et en toute flexibilité, et ainsi de gagner du temps. Vous trouverez plus d’informations ici.
- POSSIBILITÉS DE STATIONNEMENT
Parking souterrain (20 € / 24 h). Nombre de places limité, les emplacements ne peuvent pas être réservés à l'avance. Pour trouver facilement notre parking souterrain, nous vous conseillons d’entrer l’adresse Steindamm 96 dans votre GPS.
Places de stationnement public :
Parking Berliner Tor/HAW (à 300 m) - ARRIVÉE EN VOITURE
Calculez votre itinéraire ici
- TRANSPORTS PUBLICS
Pour rejoindre l’hôtel, descendez à l’arrêt de métro (U-Bahn) Lohmühlenstraße.
Plus d’informations ici
Situation


HAMBOURG-LÜBECK-ROSTOCK
Ohé ! Voici les meilleures endroits pour profiter de la brise.
Hôtel Hambourg-Alster
Dans notre hôtel design, situé dans le quartier branché St. Georg, tout tourne autour du lac Alster tout proche. L’Alster intérieur et extérieur ne sont pas seulement un lieu de loisirs et de détente pour les plaisanciers, les canoéistes et les rameurs. Les parcs et les villas art nouveau des alentours invitent également à flâner et à se reposer. À la réception, vous découvrirez tout d’abord le visage de la ville en hiver. La photo d’une fête populaire sur l’Alster gelé témoigne du grand froid qu’il peut faire à Hambourg. Des lamelles en noyer au-dessus du bar imitent les légères vagues de l’Alster et des accessoires tels que des voiliers, des lampes en forme de lanternes et des bonnets de marins viennent compléter le concept design marin de notre hôtel.
Au Motel One Hambourg-Alster, vous séjournerez dans l’un des quartiers les plus résidentiels de la ville. Les cafés de rue chics, les boutiques et bien évidemment les rives de l’affluent de l’Elbe invitent à se promener en toute tranquillité.
Grâce à sa situation centrale, l’hôtel vous ouvrira la voie vers toutes les attractions de la ville. En seulement quelques minutes de marche, vous arriverez dans l’une des principales rues commerçantes de la ville, la Mönckebergstraße. Les stations de métro (U-Bahn) et de train (S-Bahn) Berliner Tor ainsi que la station de métro Lohmühlenstraße, situées directement devant l’hôtel, vous permettront d’accéder aux transports publics. À votre arrivée et à votre départ, vous apprécierez de savoir que la gare centrale (Hauptbahnhof) n’est qu’à quelques centaines de mètres de l’hôtel.
Séjournez dans notre hôtel design au bord de l’Alster et vous comprendrez la signification de la chanson de Lotto King Karl : « Hambourg, ma perle, merveilleuse ville. »




































