Motel One Hamburg am Michel
What our guests say
Very good
Overall rating from 6,852 ratings
Friendliness 9.2 of 10
Cleanliness 9.1 of 10
Reception 9 of 10
Lounge & Bar 8.8 of 10
Location 9.5 of 10
Room 8.5 of 10
Bathroom 8.5 of 10
Free WiFi 9 of 10
Value for money 8.2 of 10
Breakfast service 8 of 10
Everything was good
Fabulous place, great layout and bar, nice people
Did not apply own cancellation policy
I had requested that my room be cleaned daily, but it wasn't. They didn't change the towels either, so I had to go to the front desk every day to get new ones. Also, there were dead bugs left lying around the room.
Nice experience.
room clean n fine, breakfast choice sufficient, atmosphere nice due to short stay no additional facilities used/tried
The experience was generally good, only the Special One with balcony was a bit of a let down. The furniture was pretty worn down, the windows untidy from bird feces, that admittedly that might have been bad luck/timing. Anyway, I don't know if I see a point of paying extra for special one.
Max at reception was excellent...friendly, professional, went the extra mile
There was no option to check-in earlier that 15:00. Also I did not get my free bottle of water which should be included in my membership. I did not feel treated differently as a member vs. any other hotel guest.
Top Lage. Top Service. Alles tiptop.
Netter Check in - problemloser Late-Check out.
It was very hot and AC didn't work/ only heating worked. We had to check out early.
x
Extremely nice experience and quality of services delivered to customers. Keep up with the good job.
Am often in Motel One. I like the design, the concept and the sustainable background. I don't enjoy the reduced space available for breakfast in some motels, nor the chaos at peak times. The breakfast is fine, but a bit more variety and a water fountain to fill up one's bottle would be appreciated. I only saw one in Berlin, in none other location.
Incredibly expensive for the room size we got! 280EUR, this is crazy. You should control your booking algorithm better. Yes, it was Hafengeburtstag, but it turned out that we could have booked Hotel Atlantic for just 40EUR more in the same period.....
Poor breakfast. Lifts broken and had to go up and down 8 floors. Bad attitude staff.
Very friendly personnel. Very clean overall. Very easy and quick check-in and check-out. In case you visit for business, the free WiFi is performing super fast and good. Vegan options at the breakfast buffet, even though the buffet wasn’t too big. Very health oriented. Cozy lounge & bar area even though it is at the entrance of the hotel.
The services are generally good, and all the employees were kind, friendly, and professional. However, it is extremely expensive—both the room (I paid €205) and the breakfast—and for a €17 breakfast, I would expect a wider selection of food. Therefore, my score is low due to the price.
fire alarm went off at 7am in the morning and we got evacuated. my room was left unlocked by the cleaner and door left open and my key crad didnt work on my door on the 2nd day. i also wasnt given water on arrival when my colleague was. also no conditioner in the bathroom...
Very happy with our stay wit a good price/service ratio. Only downsides are the long waiting times before elevators and to have a place at breakfast
The check-in was very fast. The receptionist was very friendly and also offered to print our concert tickets for the afternoon. The staff, in general, was very friendly and more relaxed. I liked it. I am not very fond of the pretentious formality that is very common among big hotels. The room was surprisingly spacious (always compared with Motel One standards—for example, in Motel One Berlin Hackescher Markt, the room was extremely small). The cleanliness was good as well. The location was very convenient. I also liked the reception area. The bar was very welcoming, I suppose that's why it was always busy. I found the value for money ratio quite good. I still believe that the price is on the higher end for what is provided, on the other hand, it is one of the most inexpensive and decent choices in Hamburg.
waiting time at check in was disastrous
Alles top!
Top!
Zimmer gut, Rezeption - nun ja
My booking was made by a colleague and she entered her name instead of mine. The two receptionists had trouble checking me in, despite me presenting the booking confirmation email with the reference code. It took about 10–15 minutes, which I found to long and annoying. I am used to checking in swiftly at Motel One, but this time I found the experience poor. Both of them weren't rude, but not very friendly either. I would have expected some sort of explanation or excuse.
Good value for money, helpful reception.
Good size rooms but a lift was broken so had to wait a while to access my floor.
Had no WiFi in first room we were given. When I informed management of this issue they quickly assigned us another room that had WiFi.
Wie alle Motel One Top
Room very clean and quiet. But cold. Breakfast area (even though I went during the recommended early slot) super packed. Only one elevator was working, which meant a lot of waiting.
Overpriced hotel with no facilities and poor service
Top Service, alles perfekt
Great location in general. Not enough proper seats for breakfast (on the weekend). Breakfast was boring and not as good as in other motel one locations. We found socks under the bed
Outstanding: low-levelling comfort without missing anything really important.
Alles Top 👍🏻
Alles gut!
super
The lounge was almost permanently flooded with tourists eating, drinking, people in front of the hotel vaping and smoking (don't allow that in front). Street is too loud, hotel is too big. Rooms are boring TV is super annoying (self boot, ugliest image quality ever seen on a TV), auto-closing super tiny bathroom door is annoying, elevators underequiped with the volume of guests, table is too small, ony one chair, wifi was dead as a dodo 3 out of 4 days.
Super Hotel. Alles top
Clean rooms, good value for the price. Rooms are a little small. Would like a little larger night stands or shelves next to the bed and fans in the bathrooms to get the shower steam out would be better. Staff was good, breakfast was good but crowded. It is possible that not all the breakfast guest were actually paid--it was only checked 2 days in the 2 weeks we were there.
I enjoyed my stay at Motel One in Hamburg (Am Michel). Friendly staff and a delicious breakfast.
Super zentral gelegen Zimmer ok, Betten gut
Top!
War alles super
Everything was great, especially the breakfast. Some points that I found unnecessary: for the TV to turn on every time one enters the room. The fact that the bathroom door cannot stay open but also does not close properly.
check in Issues, Receptionist are not very friendly when i was check in
EXCELLENT STAFF but too expensive, tiny rooms, I wouldn't come back
Essential, efficient, economic What more
Gallery
Everything you need at a glance
- Parking spotsMore information under directions
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Great locationStay somewhere special
- Free WiFiThroughout the premises
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Stay in parents’ roomFree for children up to 12 years old
- Pets welcomeContact the hotel directly
- My Service OptionOpt out of daily housekeeping – to help our environment
- Popular with familiesHotel besitzt Familienzimmer
- CHECK-IN/OUT
From 3:00 pm on your day of arrival
By 12:00 pm on your day of departure - LUGGAGE STORAGE
Free of charge
- TOURIST TAX
The city of Hamburg charges an extra city tax which has to be paid at the hotel.
- BREAKFAST
Mon – Fri: 6:00 am – 10:00 am
Sat, Sun, public holidays: 7:00 am – 11:00 am - VISITORS WITH CHILDREN
Click here for information.
- QUICK CHECK-IN
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. Learn more here.
- PARKING
A limited number of parking spaces is available (€ 20 / 24 h). To get to our underground car park, enter "Neuer Steinweg 18" into your GPS.
Public parking:
Millerntorgarage (0.3 km)
Glacischaussee (0.4 km)
Reeperbahn Garagen (0.7 km)
Michel-Garage (0.8 km) - ARRIVAL BY CAR
Plan your route here.
- PUBLIC TRANSPORT
You can reach our hotel from the St. Pauli underground train station. Click here for more information about your connection
Our rooms
The One with a queen bed
- Room size 16 m²
- Queen-size bed (160 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One with a king bed
- Room size 16 m²
- King-size bed (180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Cosy One with a queen bed
- Queen-size box-spring bed (160 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Room size 15 m²
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Special One with a balcony
- Balcony
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Suite with a balcony
- Balcony
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Family One with a balcony
- Balcony
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Location and surroundings
Road Trip Hamburg-Lübeck-Rostock
Ahoy! The best places to get a fresh breeze to blow around your nose.
Hotel Hamburg am Michel
Our design hotel at Hamburg's famous landmark “Michel” reflects on the special connection the Beatles have with our Hanseatic City. The Fab Four played their first major concerts at Star-Club on Große Freiheit, and the original lettering in our Starclub Bar pays tribute to this claim to fame. What the Beatles are to music, we endeavour to be to design. Model ships and ship lights, a photographic collage featuring aerial views of the port of Hamburg and pendant lights made from old pulleys characterise the maritime design of our Motel Hamburg am Michel. Some of the most important sights of the city are located within walking distance of our hotel: the Reeperbahn, the port and the floating dock (Landungsbrücken).
The city centre with its Neuer Wall promenade, which connects Jungfernstieg and the Stadthausbrücke bridge, offers endless shopping opportunities for discerning customers. If you are travelling to Hamburg for business, you will be glad to know that the Messe Hamburg exhibition grounds are only one kilometre away from our hotel. Culture enthusiasts, too, will love the location of our Motel One: it is within close proximity of the Stage Theater and Elbphilharmonie, making it a perfect base for a night of music and the performing arts. Alternatively, take your family to the nearby Miniature Wonderland for a fun-filled day out.
