Motel One Brussels
One hotel in Brussels
What our guests say
Very good
Overall rating from 5,682 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.2 of 10
Room 8.7 of 10
Bathroom 8.8 of 10
Free WiFi 9 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
The hotel itself was beautiful I loved the lobby/ bar area and being able to go outside and sit in the garden. Only downside was that the room was very small making it hard to fit 2 luggages in it comfortably and the washroom could have a better set up as there wasn’t much space for my things but overall was satisfied with my stay.
The room was warm, and hard to cool down, but outside temperatures were very warm, so understandable. Service staff is very welcoming and kind. Breakfast is great. Shower head could use some maintenance, the knob to change the water spray on the shower head was not working as there was build up of calcium.
Great staff and room Needs privacy curtain and tea/coffee making in room
really great experience! super clean, comfortable beds, convenient locations-made our city break in the city even more perfect
Really fantastic
Erina was very helpful, kind and friendly at the check in desk.
Location was good, central location close to public transport. The room was clean and quiet and I loved the checkout at 12:00. Too bad the breakfast wasn't until 11:00. Although it was a weekday, I came back late from a concert and needed a bit more sleep.
Excellent 4 night stay. Fabulous breakfast, helpful and efficient staff. Clean environment throughout. Comfortable and quiet room. Great location for a short walk to the Royal Palace and city centre.
We were disappointed to find that the room did not have a refrigerator. This was something we were not aware of prior to our stay and, unfortunately, did not notice at the time of booking. We find it quite unusual that, in this day and age, a hotel room—especially in a hotel of your standard—does not include a refrigerator. In addition, housekeeping was provided only once during our stay. We stayed from Thursday until Monday, when we checked out. At one point, a sign was placed indicating that we did not want the room to be cleaned, and as a result, it was not cleaned until Friday morning. However, this was not the case—we did want the room to be cleaned. We were also not provided with any clean towels, so we had to continue using the same ones throughout our stay. Finally, we found the room to be very small overall, which also affected our experience.
Only thing I would change is to put coffee in the rooms.
Very clean, well laid out and friendly staff
overall good impression, very friendly staff, clean and modern. the rooms could have used a bit more amenities, specifically a fridge and some more storage space.
Generally pleasant stay, like the cozy and elegant decor and the breezy inner courtyard - though should not close at periods during the day. Rooms were simple but adequate, for the price was acceptable and excellent location near Brussels park and 12 minutes walk to Grand Place.
Lovely hotel, great garden, friendly staff.
The reception staff are so helpful and are a credit to this hotel. The place is spotless, the garden area is so relaxing. Breakfast is also good. Only disappointed with no tea coffee facilities in the room. I would still book here again though. Also excellent restaurant just across the road. Floyds. Food incredible.
The hotel and room were excellent. Clean and comfortable. No noise issues. A disappointment that there were no tea/coffee-making facilities, but this seems to be the case outside of the uk sometimes.
My brother and I stayed at this wonderful hotel for four days, and we had an amazing experience from start to finish. From the moment we checked in, we were warmly welcomed by two incredibly kind and friendly receptionists. Our room was spacious, spotless, and equipped with everything we needed. The housekeeping staff were also extremely kind, and they kept the room impeccably clean throughout our stay. The hotel itself was beautiful in every way. The garden was absolutely stunning, and we spent every evening there enjoying the relaxing atmosphere. The staff were always friendly and attentive, including everyone working at the bar. There is honestly nothing I could complain about. Everything exceeded our expectations, and I truly hope to come back again soon. Highly recommended!
Great location. Simple check-in. Approachable and friendly staff. Temperature controlled room was very welcome in the heat. Clean and comfortable rooms with great shower. Lovely garden for chilling out.
Very good hotel, I have been here already 5 times or more. I have recommended this to colleagues, family and friends. Disadvantage: it is now becoming so popular that the previous time I tried to book a room, it was sold out. Suggestions for improvement: - more electric power outlets in the rooms. - add water heater in room to make tea? - breakfast: it is not indicated which bread is whole-grain and organic. Please maximise use of organic food and mention it. Please more vegan options. Bottles of still water: not necessary because tap water in Brussels is excellent. Overall: thanks for the nice stay, looking forward to next time!
We really enjoyed our stay at Motel One Brussels, the location and the design is great, the staff was friendly and helpful, the room was nice and the bed very comfortable.
Excellent position in the city. Very clean. Very quiet even though our room faced the street and we were on the first floor. Good breakfast.
Very friendly staff and great location in walking distance to everything in downtown. Nice breakfast area with enough seating (not every Motel One can offer that). Good breakfast variety. Rooms are clean and Motel One standard. We booked a room with a balcony. Great view. Comfortable bed. We would definitely book this hotel again.
Excellent hotel
Nice location in the city center, close to everything. the rooms are fine and well soundproof and the breakfast quit fine too
Clean rooms and beautiful common areas. Near to several restaurants, a great park, plus bus and tram routes, although I just walked everywhere. About 30 minutes from grand place walking and a lot less crowded with tourists. Would definitely stay again.
We have stayed at several Motel One hotels across Europe, and while our stay in Brussels was enjoyable overall, it wasn't our favourite. The main disappointment was the breakfast service. Some of the breakfast staff came across as rather inflexible, particularly regarding the policy of not opening the garden door before 8:00 a.m. From what I observed, a number of guests, myself included, were disappointed by this. It was difficult to understand the reasoning, as I can't imagine breakfast guests sitting quietly in the garden would create any more disturbance than those eating indoors. This is also the first Motel One where we've encountered this rule. We visit Motel One Barcelona every October and always enjoy having breakfast outside early in the morning. It's a simple luxury that we don't get at home at that time of year, so it was disappointing not to have the same opportunity in Brussels. That said, one member of the breakfast team, a tall gentleman, was outstanding. He clearly took pride in his work, genuinely enjoyed looking after guests, and made people feel welcome, comfortable, and well cared for. Bravo! His approach to customer service is exactly the kind of hospitality that leaves a lasting positive impression. What was disappointing was that some of the staff responsible for managing breakfast appeared to take more satisfaction in enforcing what felt like an unnecessary policy than in creating a welcoming atmosphere for guests. A more flexible, guest-focused approach would make a significant difference to the overall experience.
All good; I would just have liked to have a kettle also in the room
Booked 2 rooms, 1 for my son and I and one for my parents. Staff were super friendly who couldn't do enough for us. Rooms were super clean, beds very comfortable and the air conditioning was amazing. Lovely little garden to have a drink in. Thank you for a wonderful stay, would definitely return
Clean, comfortable bed, a little bit small but ok for one person. Room on the road a bit noisy, but not these in higher floors
I am very satisfied with the services at the hotel, the extremely friendly staff, and I highly recommend it.
Wonderful bed, air conditioning, lovely bar, kind staff!
Motel One in Brussels is always a pleasure. Front desk check in personnel was very polite and helpful. Room was comfortable, clean and well-appointed. Thank you for being such a reliable place to stay.
Very nice hotel. Well located. Room was great and clean
Friendly and efficient staff, free cold water during hot days, clean
Kindness, cleanliness, position and great breakfast!
A hotel as it should be, lovely staff, central, confortablr
The "10" score was achieved simply because of the excellent service we received from the bar staff. They were simply amazing, they went above and beyond to be pleasant and make sure we were comfortable and satisfied. Any issues we had with other aspects of the hotel were erased by the staff at the bar, especially the one gentleman from Spain - unfortunately, we can't remember his name, but he was a standout star, and he made our stay wonderful. Especially for our 81 year old mother! Cheers from Canada!
Excellent service as usual. I was thrilled we could enjoy an early check-in as we were on a tight schedule, despite the fact the hotel had been nearly fully booked up the previous day. Staff at reception and at breakfast were exceptionally kind in both English and French. Breakfast selection was great (even for certain dietary restrictions). The room was clean and had all necessary amenities for a quick stay. A fun stay overall!
Room was comfortable. Lounge & bar staff were so friendly and engaging. All staff were generally very welcoming, accommodating and friendly. I would stay here again.
I had a room overlooking the garden and it was excellent. I liked the bathroom especially the spacious shower. Breakfast was very good and healthy. Waiters were very cordial. The only thing I missed is the free coffee next to the reception.
The hotel and facilities are good, but the fluctuating prices are outrageous. In 4 days, the price went up to almost 300%
The room was very comfortable and the staff helpful and efficient.
Tiny room, aircon didnt work, no water in room, overpriced - i could go on but will never stay again!
I have stayed at Motel One, Brussels many times during the past years. It has almost become my second home especially as I have an office near to Motel One with a team working ther. This is despite the fact that I live in Paris. I have said this in previous comments. I am always impressed that so many of your Team remember me even by name.
Technicians started to work at 10 PM around my room. After 3 calls, they stopped. But restarted working at 1:45AM ... Just unacceptable ... The basis for a hotel is to offer quiet and peaceful night. This was definitely not met.
Rooms i like verymuch new and clean, also comfortable . Breakfast i do not like why it is really less it should be improved. For the hot weathers, terrace side can have some blowers maybe
the best staff ever!
Clean, friendly staff, comfortable beds, good shower, nice healthy breakfast
I was given a room on the first floor - explanation at the reception was not clear where the room really was.
Room very clean but rather small
Switch on. beOne.
Your benefits at a glance:
Brussels
Experience Europe
Belgian delicacies, a European business appointment – no matter what brings you to Brussels, you will feel right at home in our relaxing and affordable design hotel right next to the Cirque Royal. Unwind in style and enjoy the excellent service you have come to expect from our hotels. Allow us to welcome you in individually designed rooms with comfortable divan beds, offer you our free Wi-Fi and give your day an excellent start with our varied, healthy breakfast. Feel like royalty on the noble leather furniture in our One Lounge and take in the regal surroundings – one of the many faces of our impressive city.
You may associate Brussels primarily with the Atomium, Manneken Pis and the European institutions, but the Belgian capital has a lot more to offer, including many contrasts. Our design hotel reflects this diversity, featuring a tongue-in-cheek interpretation of the famous Brussels lace, a tribute to the first Belgian royal couple, and – last but most certainly not least – a celebration of the Belgian brewing tradition.
Budget design hotels in Brussels – your Motel One
Besides its European Quarter, the Belgian capital is known especially for its impressive architecture. If you want to explore the historical city centre, the Grand Place near our hotel is a perfect base. Here, at the heart of the city, you can experience Brussels at its most stunning, marvel at intricately detailed façades and admire historic structures. The Grand Place, which has been declared a UNESCO World Heritage Site, is always teeming with life: events, demonstrations, markets and concerts draw in locals and tourists alike. If you like it alternative, don't miss the Les Marolles district. This area offers a lively cornucopia of street art, relaxing bars, antique shops and one of the largest daily flea markets in Europe. Haggling encouraged!
The nightlife of Brussels may be an insider's tip, but that doesn’t make it any less legendary. Maybe it's the vast selection of beers, maybe the high density of clubs. And when hunger strikes, there’ll be a true Belgian feast of chips, chocolate and waffles waiting for you.
From the Atomium to the European Parliament and the Mont des Arts
The Atomium, the most significant landmark of Brussels, towers above the roofs of the city. The view from the dome on top of this 102-metre aluminium construction is truly breathtaking. Erected in 1958 on the occasion of the Brussels World's Fair, the Atomium was originally set to be removed again after the event. But instead, it became the most characteristic building in the entire city and a symbol for progress, technology, peace and democracy.
Just around the corner from our design hotel, you will find the European Quarter, the home of the European Union and many of its institutions. On weekdays, interested visitors can enter the European Parliament for free and, with a bit of luck, even observe a session. The European Quarter, with its modern architecture, contrasts sharply with the rest of the city. It is a worthwhile destination even for tourists who are less into politics. Other sights of Brussels include the Mont des Arts, the National Basilica of the Sacred Heart, the Palace of Justice and the famous ‘Manneken Pis’ fountain sculpture.
Travel Like A Local
Shopping and feasting extensively in Brussels with blogger Hafsa, @hafsafar_.
