Motel One Brussels
01 / 01
What our guests say
Very good
Overall rating from 5,664 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.8 of 10
Free WiFi 9.1 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
The central location first drew me to Motel One, but the tasteful décor and value for money made my booking choice easy. The whole hotel is clean, including the room, with comfortable, firm bed, and quality linens. The room itself was a little on the small size, but well appointed. The breakfast was excellent in my opinion, providing fresh, healthy choices. I also appreciated the outside courtyard for a quiet get away after a busy day in Brussels.
Lovely quiet room. Very clean. Nice variety/choice at breakfast.
Thank you all great
We had a wonderful stay! The location was excellent. The staff were very friendly, helpful, and welcoming throughout our stay. We really enjoyed our experience and will definitely stay here again when we return to Brussels. Highly recommended!
I had a very good stay at Motel One. The room was rather small but the bed was comfortable. Nice lobby downstairs with a bar and cosy sofas. The breakfast was good.
a complimentary breakfast would be a great benefit
Nice clean room and friendly staff. I would have loved to have the option to boil water in the room to make a coffee or tea. Works better with early morning calls not to have to go down to the lobby to get a coffee
The room I stayed in was the most noise I have ever slept in any hotel
Room / bed / shower very nice and clean. Garden view is particular nice, since it is silent at night. Checking in before arrival and out at departure very convenient. Nice breakfast. And very convenient, parking under the hotel. Location near the park and the center makes it a nice location.
Everything from check-in to check-out was done professionally, with a smile. Centrally located within walking distance of several must see sites, including Palace place, a beautiful park and hundreds of restaurants.
Well located, friendly and helpful staff, comfortable and clean and a good continental breakfast selection
Very expensive, especially when compared with other hotels with the shame price, why on earth are you playing with the daily price of the rooms? Setting prices based on demand is something I consider completely unethical, and it is a serious reason for me to stop choosing Motel One
The hotel was very nice and the employees were very kind. I think Motel One Brussels should offer parking validation to their guests. I didn't know prior to checking in that the parking garage would be so expensive.
The personnel is amazing. The structure is very well-kept. The breakfast is astounding. But the temperature...was freezing cold! I spent some of the coldest nights and early mornings of my life during my stay at your hotel in Brussels. I had to sleep with a sweater and socks on. I asked the receptionist and she said that they were aware of the problem but that central management hadn't authorized the switch to winter heating yet... Absurd. But again, best personnel ever. A shoutout to Lucia in breakfast duties, she's extremely professional and pleasant!
Excellent location. Good value for money.
Compact but fully equipped and comfortable room. Very good breakfast and helpful staff.
The room I got was small, the duvet was tiny and there was no heating in the hotel. The breakfast was very basic. I liked very much the sets of pillows!
Everything was really great - nice staff, comfy bed, delicious breakfast. However, I see some bed bug bites on my skin… Please call pest control to 406 room
The room was minimal. Completely inadequate for 2 people.
Everything great. However, gluten-free options for breakfast should be imrpvoed considerably
Excellent service by friendly and helpful staff.
The location was great . The room was clean , bed comfortable , the shiower was great . Breakfast was excellent .we had an issue with one of the waitress during breakfast . We asked to speak to the manager . She was very professional . Listened to our complain . Was very receptive and took care our our issue .
The breakfast is very abundant but I would prefer more quality and less quantity, and something warm.
Comfortable bed, lovely spacious shower room, excellent breakfast buffet. No kettle/ facilities in the room to make drinks. Room cleaning service excellent, lounge and bar staff very friendly, reception staff could have been more friendly and helpful.
Mixed experience. Good clean room. Excellent bathroom. No bin in room. Top value. Very helpful bar staff. Very nice lounge area but this can fill up to escape cramped rooms. BUT Minimal staffing at front desk means long queues and short tempers (probably viewable on the CCTV cameras). I was caught up in one unpleasant argument in the queue! Certainly don't need that on my weekend break. For a sizeable hotel like Brussels there MUST be more staff to speed check-in and other needs. It would be a small price for better reviews and reputation.
Great staff, decent room. Lifts could be a bit quicker but otherwise a great stay. I was grateful for the vegan options for breakfast.
Very welcoming, friendly and efficient with a relaxed ambiance in the public spaces. Dog was as happy as I was !
On the TV in my room, I could only watch a limited number of channels. Many channels simply didn’t work, including VTM, VRT, NPO, and others. When I mentioned this at reception, they simply told me there was nothing they could do about it.
Clean and nice hotel with friendly staff. The rooms feel a bit outdated without any USB chargers and a very old tv. The street is noisy, but otherwise I enjoyed my stay. Breakfast was very good too
We had a very nice conversation with Giovonna, one of your employees, she gave us very good advise about our Brussel visit
I liked the hotel very much - thew staff, lobby, bar, restaurtant were all good
Personally, the amount I paid, I felt everything was too small at the hotel. The facilities (no kettle or even water in the room), the breakfast options, the seating spaces. I wouldn't stay again for a similar price.
The breakfast is poor. There should be hot food alternatives and fresh fruit. Also more veggie alternatives. When I stayed at your hotel last year, every day the cleaning ladies stole something so since then I always tell the reception that I don't want cleaning, but I should not have to fear the cleaning ladies. It would also be good to have a water cooker and a tea cup in the room.
Fine and dundy
Every thing is perfect, friendly staff . Good location for family/women, close to everything I would come back but I was expecting to have water at my room or if I ask at reception they would bring and not sell me water.. it’s basic needs
I have stayed at your hotel many times and highly recommend it to my work colleagues as it is central for us being close to EFTA house. TV channels could be more in English or at least with English subtitles, there could be a kettle and a couple of tea/coffee bags in the room, water always leaks from the shower tray in front of toilet. Room is always very clean
My experience at this hotel totally ruined my family’s stay and expectations of a great time visiting Brussels. The reception staff were friendly. However, the bar staff were not. We booked 2 rooms and ordered food from the bar. The bar area had a few customers. The seating area beside the elevator and downstairs was totally empty. We decided to take our food that we ordered to the garden to enjoy outside, which was totally empty as well and it had tables where you could order food from the bar via the QR Code on the tables. During this time we were approached by the bar staff that we weren’t supposed to be eating any “outside food” that wasn’t ordered from the bar, even though we were physically eating the food we ordered from the bar. It was the same blonde headed guy that we placed our order with and he delivered to us. He also stated that he would turn a blind eye this time but not to let it happen again. It definitely won’t happen again because we will never be back or stay at another MotelOne because of this experience. After this my family of four decided to go to our rooms. We had garden views from both rooms and watched other people come in with Pizza Hut boxes and eat at the exact table we were sitting at along with a couple who had a grocery bag full of snacks and eat outside as well. They were not one time approached or reprimanded as we were about eating “outside food” in that area. Extremely disappointed and will never use MotelOne again.
We ordered waffle from the bar and went and eat in the garden area had other food . Only people in this area was us and bartender told us that we were not allowed to eat other food in this area but after we left from are room view we could see other guests eating food from other restaurants Pizza Hut, snacks and beer from store not from the hotel bar and one appeared to be a hotel employee.
The staff were all very friendly, from front desk, bar and cleaning. Breakfast was excellent, varied choice and catered for all needs, there was something for everyone. Room was a little on the small side but was clean and quiet and had everything we needed for our stay. Would definitely come back again.
Building and rooms are very efficient but tasteless. You go there for sleeping, that is ok. Dont go there for fun or romance🤣🤣
Check-in was flawless, and the front office staff was very friendly and helpful. The room itself was large. The bed and linen were very clean. The bathroom was well stocked with towels and very clean. Breakfast was copious, with very good food options.
The only thing keeping it low was that people i had reservation with had far,away rooms
Everything clean and service helpful
lovely staff, lovely atmosphere, relaxing vibe
Everything is amazing ! Only one suggestion- would be great to have different types of eggs for breakfast/ maybe add scrambled eggs as well ? Otherwise all really good and it was our second stay over 12 months .
The hotel is always clear and comfortable, reception and bar staff friendly and helpful.
Poor customer service - waiting staff don’t know beers and served wrong drink to what I ordered. Long queues at reception, not enough staff serving. No hot water for a shower one morning - staff said nothing they could do
Great staff! Our shower didn't have hot water and we only discovered that in the morning before our early flight so that was an unexpected downside, and likely an abnormal occurrence.
Overall it was a good stay. Great location, wonderful lobby bar. However, it was super cold in the room and nobody could do anything with it. I talked to reception staff 3 times and nothing changed. It was a bit frustrating.
The reception is always super friendly and they took care of our wish for a quiet room as the construction works are still taking place beside the hotel. We were not happy with the house keeping though. They knocked on our door on the departure day at around 8:45 am and opened the door instantly before we were able to reply. I was not dressed but thank God the bathroom door blocked the entrance door, so they left without an apology. It should be clear that on the departure day nobody bothers the guests until check-out.
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Brussels
Experience Europe
Belgian delicacies, a European business appointment – no matter what brings you to Brussels, you will feel right at home in our relaxing and affordable design hotel right next to the Cirque Royal. Unwind in style and enjoy the excellent service you have come to expect from our hotels. Allow us to welcome you in individually designed rooms with comfortable divan beds, offer you our free Wi-Fi and give your day an excellent start with our varied, healthy breakfast. Feel like royalty on the noble leather furniture in our One Lounge and take in the regal surroundings – one of the many faces of our impressive city.
You may associate Brussels primarily with the Atomium, Manneken Pis and the European institutions, but the Belgian capital has a lot more to offer, including many contrasts. Our design hotel reflects this diversity, featuring a tongue-in-cheek interpretation of the famous Brussels lace, a tribute to the first Belgian royal couple, and – last but most certainly not least – a celebration of the Belgian brewing tradition.
Budget design hotels in Brussels – your Motel One
Besides its European Quarter, the Belgian capital is known especially for its impressive architecture. If you want to explore the historical city centre, the Grand Place near our hotel is a perfect base. Here, at the heart of the city, you can experience Brussels at its most stunning, marvel at intricately detailed façades and admire historic structures. The Grand Place, which has been declared a UNESCO World Heritage Site, is always teeming with life: events, demonstrations, markets and concerts draw in locals and tourists alike. If you like it alternative, don't miss the Les Marolles district. This area offers a lively cornucopia of street art, relaxing bars, antique shops and one of the largest daily flea markets in Europe. Haggling encouraged!
The nightlife of Brussels may be an insider's tip, but that doesn’t make it any less legendary. Maybe it's the vast selection of beers, maybe the high density of clubs. And when hunger strikes, there’ll be a true Belgian feast of chips, chocolate and waffles waiting for you.
From the Atomium to the European Parliament and the Mont des Arts
The Atomium, the most significant landmark of Brussels, towers above the roofs of the city. The view from the dome on top of this 102-metre aluminium construction is truly breathtaking. Erected in 1958 on the occasion of the Brussels World's Fair, the Atomium was originally set to be removed again after the event. But instead, it became the most characteristic building in the entire city and a symbol for progress, technology, peace and democracy.
Just around the corner from our design hotel, you will find the European Quarter, the home of the European Union and many of its institutions. On weekdays, interested visitors can enter the European Parliament for free and, with a bit of luck, even observe a session. The European Quarter, with its modern architecture, contrasts sharply with the rest of the city. It is a worthwhile destination even for tourists who are less into politics. Other sights of Brussels include the Mont des Arts, the National Basilica of the Sacred Heart, the Palace of Justice and the famous ‘Manneken Pis’ fountain sculpture.
Travel Like A Local
Shopping and feasting extensively in Brussels with blogger Hafsa, @hafsafar_.
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