Motel One Berlin Hackescher Markt
Ce que disent nos clients
Très bien
Note globale sur 2 680 évaluations
Amabilité 9.3 de 10
Propreté 9.2 de 10
Réception 9.2 de 10
Lounge et bar 8.9 de 10
Emplacement 9.3 de 10
Chambre 8.6 de 10
Salle de bains 8.5 de 10
Wi-Fi gratuit 9.2 de 10
Rapport qualité/prix 8.3 de 10
Petit-déjeuner 8.2 de 10
We were shocked at the check-in. It was after midnight and we could hardly get inside the hotel and the lady at the reception told us there was no reservation. I told her that I booked it from booking.com and 100% secured it with a credit card. She checked again and said that we were transferred to Motel one Haubtbahnhof this time. After long argument she accepted to pay our taxi to that hotel. We secured the night and the next topic was the rest of the stay because it was a 5 night reservation. After another long argument finally she said we could come back for the rest of the stay. When we come back on the following day another gentleman at the reception explained the situation that there was only one room with a defective door lock left and he decided to transfer us. This was a really bad experience that I never had before.
Staff very friendly and professional
I have lived with Motel-One on multiple occasions. Both Private and Business, and I have further recommended highly to all my colleagues in our organization. However living in Motel One Berlin-Hackescher Markt did no where near living up to that. Rooms was fine and all that. But being woken up Saturday morning "hotel manager"? at 06:10 am, whom is screaming, and really pressing to get in, to where, I obviously react, as she is waking us up and threatening to come in if we don't open as she was facing a so called "emergency"..? Guys, I was fucking sleeping, sorry my French, so why on earth is she threatening that she will just go in? Woman you are waking us up at 06:10 what the f are you expecting? OK, I open the door to a horrible attiude and she just goes in and says there is an issue with water, she touches the floor once, and open the bathroom and she says, oh well all good here??? So I tell her, next time you wake someone up at this hour with this attitude, just think about how you are saying things, and how you are communicating, all is good, but we wont accept this attitude coming from someone who needed us? This really stuck with us the rest of the stay, as 2 hours later the cleaning lady knocked once before opening the door? Sunday she just opened the door without knocking. There was a massive lack of how to behave when you are in the industry of service. No smiles, which is the most free bonus point, not once were we greeted with smiles from any workers, besides the very capable bartender we was served by Saturday early evening.
It was generally a pleasant stay but unfortunately the otherwise mostly good experience was ruined at check-out. I checked out on May 7th just after 6:30am, asking the receptionist for a printed copy of the bill. To make sure, I had already asked at check-in if I could have a printed copy when I check out an they confirmed this. However, the receptionist at check-out claimed that it was technically not possible -- and worse, he was extremely unfriendly and clearly not service-minded. I asked him if they didn't have a printer that was working but he said it had nothing to do with the printer -- bills could only be sent via email. Clearly, this was a blatant lie because when I picked up my suitcase around 6pm, the receptionist who was now on duty had absolutely no problems printing a copy of the bill for me. Not a good customer experience. Other than that, I found it odd that when asking for an iron on the first day, the receptionist said they only had one iron and that I therefore had to bring this and the ironing board back myself as soon as I had finished. I've never ever stayed at a hotel where I've been asked to carry the ironing board and iron back to the reception myself. My colleagues were laughing and shaking their heads when I told them the story. I also noticed that outside the room opposite of mine, an iron had been placed outside the door -- where it remained for at least two days without anyone from the staff collecting it. Finally, the highlight of my stay: My watch had gone missing and I did not know where (I searched high and low) but apparently room service had found it -- they placed it neatly on the bedside table which I was very grateful for (I left a well-deserved EUR 20 note in the room as finder's fee).
The room was dusty, there was no iron in the room, and there was only two towels
Longue attente pour récupérer nos bagages le lundi entre 15:30 & 16h00, une seule personne à la réception qui gère de nombreux clients pour l'enregistrement Une autre personne avait utilisé notre numéro de chambre pour prendre le petit déjeuner le lundi - cela n'arriverait pas si vous demandiez systématiquement le nom du client avec le numéro de la chambre
From arrival to departure I greatly enjoyed my stay at Motel One, as I have at other Motel One hotels throughout Europe. Cleanliness and service are of a very high standard and with always a friendly welcome. Motel One is the hotel of first resort for me.
Aucun point négatif, je n'ai pas testé le bar / lounge.
Petit déjeuner varié et de bonne qualité. 2 points m ont dérangée: - la télévision qui s enclenche qd on rentre ds la chambre est une hérésie ! Cela ne sert à rien, on a envie d etre au calme qd on rentre dans sa chambre. - on a du payer en arrivant et non en partant...C est un accueil particulier !
Good position in the city, close to the station. Nice and clean ambient
The hotel was nice and the bar area good. The room was clean but pretty basic. No conditioner and no face cloths in the bathroom which would have been nice.
great neighborhood, good breakfast, stylish lobby with great selection of G&T's
Everything was overall great.
I had attached my bat caps in the bathroom for it to dry and it was thrown away. I had left one towel on the floor but it was not changed (it was hung at the place of my bathh cap actually). There is no fridge nor coffee machine in the room
Flawless experience. This is what excellence looks like!
Perfect location. Really friendly staff and room was clean and nice size. Breakfast was good. Would stay there again when visiting Berlin.
great location, clean and quiet room, friendly and helpful staff
Great location, great staff, easy parking with option to charge your electric car. One minor nuisance are the showers, the water easily spills from the edge onto the bathroom floor. Which can easily be solved and is simply a design flaw.
Très bien, personnel agréable et professionnel Chambre propre et agréable. Tres bon petit déjeuner
It is not a cheap hotel, and I did not expect the guest to have to bring alone a water bottle into the room. I missed the coffee/tea maker in the room. We had an early flight, I asked if we could get some sandwiches or bakery before leaving the hotel (5 and 15in the morning), and the guy at the reception said it is not possible, (in some other hotels it is since we paid for breakfast that day)
The cleaners came into my room at 9:30am. I was in my bathroom showering. When I screamed, they yelled sorry and went out. I don't understand why cleaners want to enter rooms that aren't checking out at such an early time. The next day, cleaners also knocked my room around 9am. I had to tell them I'm inside once again. If cleaning is required at such an early hour, you should have a better system identifying who's ready for cleaning ('im ready for cleaning'sign).
rooms way tooooo small!
Perfect - Like always
Motel One - wie immer top!
Motel One is really good chain for staying in hotel with a budget. Good beds, decent sized rooms. I especially like Hackescher-Markt location because of its' convinent location close to all the public transport options. One point goes because Motel-One doesn't have fridges in the rooms. That would make a big difference on my stay.
It is a newer hotel in a good location, was very clean, and the staff was personable and attentive. However, the room was small and the breakfast was disappointing.
Alles top!
Good location , nice helpful staff at desk. Decent breakfast. Room could have been a little bit bigger Typical Europe city hotel size.
I really like motel one and almost always stay here when in Berlin. This time not quite as happy as usual, as i had no air con and although it was cooler than normal for August the room did get quite stuffy. There was an offer to move room on 2nd night, but couldn't move me on 1st night as hotel was full. I didn't really want the trouble of moving room on night 2 as i already had unpacked some of my things, so just stayed in the room. I was really surprised that for a chain the size of motel one there was no maintenance on the weekends to fix the air conditioning.
Great staff, room was nice but a bit small. Esp. the barkeeper during our first night created a great atmosphere and did delicious cocktails.
Hotel was excellent, facilities, the room, everything was perfect except from one thing. Veranda was closing from 22.00 so when I wanted to have a drink outdoors it wasnt possible. The s-bahn starts at 5:00 am and you can hear it but the noise isnt disturbing! And every night there was a very bad odor outside the hotel! Inside the hotel it was ok! In general i recommend this hotel is near the center and hackesher markt where you can find everything! Good prive nice hotel
Alles top
The hotel was located close to many locations and the train station.
Love it.
Excellent location, convenient car parking, everything as expected … highly recommended.
The hotel was in an excellent location. The room was spotlessly clean and comfortable. The staff.were polite and helpful. We previously stayed in a Motel one hotel in Amsterdam and liked it so much we booked again for Berlin .The only question we have is the price included taxes and charges, however when we paid our bill city tax was added . We stayed in room 239 at the front of the hotel and the passing trams did disturb our sleep slightly . However we really enjoyed or stay with you .
Bonne localisation, décor au goût de jour, personnel très sympathique et compétent. Les chambres sont efficaces, mais petites. Tous les chambres ont des lits Queen seulement (pas de deux lits ou deux lits doubles etc). Je retournerais :)
Amazing clean room on top floor!
Absolutely love this hotel and have stayed there on several occasions. Exceptionally clean, comfortable and the staff are very friendly and helpful. Highly recommend
Hotel quasi neuf. Bon accueil. Certes bien situé pour se déplacer, mais quartier peu agréable.
Hôtel de grande qualité, et de manière générale un personnel très accueillant et à l'écoute exceptionnelle. L'équipe a su répondre à nos demandes et préoccupations, bien au delà d'une relation strictement commerciale. Nous reviendrons bientôt et le recommanderons bien volontiers.
Great location, clean rooms and friendly staff.
We had a very nice stay. I was a bit confused in the communication beforehand but our stay was great.
It would be nice to but one glass of water to the rooms.
Another enjoyable stay at our favourite Berlin Motel One. Staff were very friendly and helpful, the bar experience is very relaxed compared to most hotels, and our room was spot on.
Motel One rooms are very clean, and the staff's hospitality was excellent. It was convenient to restaurants, transportation, and shopping. I would stay there again. The rooms and bathrooms are small but adequate for a person alone or a couple. There were a few negatives, such as no refrigerator, but the hotel could hold my medicine. There is no iron or ironing board, either. I should have asked for the bathroom shower, but it would not stay on warm water, so I had to hold it while bathing or else the water would be very hot.
I find this hotel and it's location one of the best in Berlin! The staff are great and the neighborhood is filled with life
I enjoyed to stay there very clean. Recommended.
Great hotels location near a major railway station, as always friendly helpful staff on reception. Well appointed room with comfortable bed and lovely bathroom. Had breakfast on last day which again was most acceptable for the price
Hotel très bien situé avec une salle de déjeuner accueillante. Chambre petite mais bon rapport qualité prix. Attention à la climatisation à fond, on a froid dans les parties communes.
Galerie
Tout d’un seul coup d’œil
- Enregistrement rapidePour les membres beOne : enregistrez-vous à l’avance et gagnez du temps
- Situation idéalePassez la nuit dans un endroit unique
- Les enfants peuvent dormir dans la chambre de leurs parentsGratuitement jusqu’à l’âge de 12 ans
- Wi-Fi gratuitDans tout l’établissement
- Borne de chargement pour véhicules électriquesFaites le plein de manière écologique
- Animaux de compagnie acceptésVeuillez contacter directement l’hôtel
- Boissons et en-casDécouvrez notre vaste sélection dans le One Lounge
- Arrivée et départArrivée 15 heures / départ 12 heures
- Mon choix de serviceAnnuler le nettoyage de la chambre : une faveur pour l’environnement
Nos chambres
The One
- Surface de la chambre 16 m²
- Lit queen ou king size (160/180 cm)
- Salle de bains en granite avec douche à effet pluie
- Réseau Wi-Fi gratuit
- TV 26'' à écran plat
Situation
BERLIN, DE QUARTIER EN QUARTIER
De Mitte a Charlottenburg : Excursion dan la capitale Allemande.
Hôtel Berlin-Hackescher Markt
Situé directement sur le Hackescher Markt et proposant les meilleurs prix, notre hôtel design est tout simplement parfait pour celles et ceux qui souhaitent découvrir Berlin sous toutes ses facettes. À proximité immédiate de l’Alexanderplatz, de la tour de télévision, des Hackesche Höfe (entre la Rosenthaler Straße et la Sophienstraße), ainsi que de nombreux cafés, boutiques, enseignes de créateurs et autres lieux de vie nocturne, son emplacement en plein cœur historique de Berlin en fait un point de départ idéal pour explorer la ville.
Le quartier de Mitte : en plein centre
Grâce à la situation centrale de l’hôtel, vous pourrez non seulement découvrir l’île aux Musées toute proche et vous promener le long de la Spree, mais aussi très facilement vous déplacer dans toute la ville à partir des stations de métro (U-Bahn) et de RER (S-Bahn) Alexanderplatz ou Hackescher Markt. De chez nous, vous rejoindrez en effet en peu de temps la porte de Brandebourg, symbole de la capitale allemande, située elle aussi dans le quartier de Mitte. Non loin de là se trouvent également le Bundestag, le Tiergarten, sans oublier la Potsdamer Platz, d’où les passionnés de culture pourront se rendre en quelques minutes à peine dans les galeries d’art les plus courues ou encore à la Philharmonie de Berlin.
L’esprit du quartier, mélange espiègle du Berlin historique et contemporain, s’est lui aussi invité dans notre hôtel abordable de Hackescher Markt. Ici, les influences Jugendstil (Art nouveau allemand) se conjuguent avec les œuvres tape art du jeune collectif d’artistes « Tape That », que vous pourrez admirer autour d’un copieux petit-déjeuner, d’un cappuccino l’après-midi, voire d’un verre au bar en soirée.
Vieille école, nouveau design
Assortis à l’intérieur du lounge très créatif et conçu selon les principes de l’« upcycling », nos meubles au design exclusif prouvent qu’ancien et moderne peuvent cohabiter en parfaite harmonie. Vous avez terminé votre visite de Berlin ? Nos chambres confortables sont équipées d’une literie boxspring et de téléviseurs écran plat, le Wi-Fi est gratuit et notre personnel sympathique vous attend à bras ouverts dans notre hôtel tout budget. Escapade urbaine ou voyage d’affaires, qu’importe : avec notre Motel One Berlin-Hackescher Markt, vous avez frappé à la bonne porte !
