Motel One Berlín-Hauptbahnhof
Esto es lo que dicen nuestros clientes
Muy bien
Puntuación general de 6065 opiniones
Amabilidad 9.2 por 10
Limpieza 9.1 por 10
Recepción 9.1 por 10
Vestíbulo y bar 8.9 por 10
Ubicación 9.5 por 10
Habitación 8.8 por 10
Cuarto de baño 8.7 por 10
WiFi gratuito 9.3 por 10
Relación precio-prestaciones 8.4 por 10
Desayuno 8.3 por 10
We arrived early and was able to drop our luggage in a secure room which was really handy . Check in staff were friendly and very helpful .Once checked in room was great clean and tidy .
We booked a room with a view at an additional cost, but room 319 on the 3rd floor faces an inner courtyard with a plain white wall directly outside the window. Looking to the side, you only see the wall of the adjacent building — there is absolutely no view. In an 11-story hotel in Berlin, a "room with a view" should mean an upper floor with a view of the city or a landmark, not a wall. When we reported this at reception, staff insisted this was indeed a room with a view and that there is no better category — which is hard to believe given what we experienced. The second major issue was the toilet flush, which ran continuously throughout the night, constantly refilling and tripping. After the first night we reported this to reception, who promised it would be fixed. It was not fixed, and we had the same problem the second night. The only solution offered was to move to an adjacent room on the same floor with essentially the same non-view. We had no time to move as we had morning meetings. The location of the hotel is good. The bar is okay. The room itself is very small, but adequately equipped. However, for the price paid — especially with the surcharge for a supposed view room — the value is extremely poor. The service at reception was disappointing: excuses were made, a promised repair was not carried out, and the room categorization issue was not taken seriously. Very disappointing stay.
Good hotel, nice design, close to central station. Breakfast good quality, but unfortunately a bit chaotic with slow cleaning of tables and busy.
🤩 wow. I’m happy about it.
Okay but not for 200€ per night
I really like Motel One at Berlin Hbf for the following reasons: 1. It's a beautifully designed place. The lobby/bar/cafe is stylish and pleasing to be in, and the rooms are beautiful and functional. 2. The location close to the Hbf is ideal 3. The price is reasonable The only flaw is that the bar/cafe is very understaffed and has nearly no food on offer. That is very puzzling and a considerable disadvantage. Four different kinds of cheese sandwich is exceedingly little. Not a huge problem, but I would have liked coffee in the room, as nearly all hotels offer.
It's my second time this year at this hotel in Berlin, loved everything. Probably going to be back here again. ;)
The hotel is super clean, the staff if so nice and cooperative, everything went great. Only simple additions to the breakfast buffet like a toaster or some ready made omelet will make a significant difference. Thanks to everyone there.
Dear Motel one, I would like to provide formal feedback regarding my recent stay at your hotel. To begin with, I acknowledge that the hotel’s location is convenient. Its proximity to the central bus station allows efficient access to the rest of the city. The room itself was standard and unremarkable, which in itself would not have been an issue. However, the main issue with my stay was far more serious. During my stay, I discovered that the bed in my room had bedbugs. This was not a minor inconvenience, but a significant hygiene and hospitality failure that caused considerable physical discomfort and distress. When I reported the matter to the front desk, the response I received was limited to an apology, a room change, and a voucher for a cocktail at the hotel bar. I do not consider this an adequate or proportionate response to such an incident. Offering a complimentary drink in this context gave the impression that the hotel was attempting to minimize a serious problem rather than address it appropriately. Quite frankly, a cocktail is not a reasonable form of compensation for a situation that left me dealing with itching and clear physical discomfort. I would have expected a more serious and professional response, including meaningful compensation. Under these circumstances, I believe a partial refund, at minimum, would be an appropriate gesture. I would therefore appreciate your prompt response confirming how you intend to resolve this matter. I look forward to hearing from you soon. Sincerely, Ianai
I came in at 4 am in the morning after I had accompanied an employee to the emergency room 6 hours before - after a workplace accident. I couldn't make it home and needed to find a hotel. Upon arrival, I was asked in a rude manner why I didn't sleep at home if I am from Berlin. What kind of terrible question is that? Think about going to a restaurant and the waiter asks you why you don't eat at home. I answered as above and your personnel answered that they normally don't allow people from Berlin to sleep there as they would vandalize the place. What a terrible answer, especially if this is the official policy from Motel One. Then I was in the akward situation to ask for a room and stated that my home is in Brandenburg. I will never sleep at one of your hotels again.
Nice, clean, friendly, great breakfast, loved my stay!
Everything was really good. Nice room - comfortable bed and nice bathroom. No noise from the traffic at all. Staff were all super-helpful and the hotel had a really relaxed feel about it. The breakfasts were good and the bar area was a very comfortable place to relax. Location could not have been better - just across the road from the Hauptbahnhof but also a short walk beyond that to the Reichstag and the Brandenburg Gate.
Friendly service but in our 2 person room there was just one blanket and towel,so we needed to pick them up. But we got them quickly so it wasn't big problem. Next time please check if the room is for one or two people. Thank you!
Our stay at the hotel was truly excellent. Everything was at a very high standard — the room, service, cleanliness, and the hotel’s location were all great. I would especially like to highlight the reception staff, who were extremely kind and professional throughout our stay. Although everyone was very friendly, I would particularly like to thank Leyla at the reception, who was exceptionally helpful and helped us with our luggage after check-out, which meant a lot to us. Thank you to the whole team for such a pleasant experience!
Great breakfast, helpful and friendly staff, clean rooms, and a location that allows easy and quick access to many sites, especially when on foot. Will definitely come back.
Toller Innenhof.
paul was very kind!!!!
Very helpful and friendly reception staff who helped us store our luggage. Location is fabulous and the beer garden is very relaxing after a days sightseeing.
Good location for train station. Clean comfortable room although a lot smaller than Zurich Motel One. Check in was indifferent and again after friendly check in in Zurich was a little surprised. Woken at 4 am and had to evacuate for a short while. These things happen but no explanation and no apology was disappointing. Bar was great as was barman. Overall happy with Motel one concept.
Hi - the stay itself was very pleasant and it was useful to use the luggage room. A couple of things would help a lot - a kettle in the room with a couple of mugs for a morning coffee or tea. The side tables are too small and there are no direct USB connectors. Also the Beone app is very difficult to use. It alos asks you to provide in app feeedback but that does not take you there. The booking is hard to find and it is not possible to easily view and manage the booking. I will not use the hotel next time I visit Berlin because of these two things - there is no extra benefit for the higher charge compared to similar hotels
Total happy.
Very few gluten free options, very tiny rooms with uncomfortable beds. Room was very hot. If you opened the heavy curtains to cool off, yiou had bright lights and horribly loud sirens and trains all night.
It was very hot in the room. Aircon was not working. Was told, it's still in Winter operations; meaning, only heating, no aircon.
Hotel is listed as having airconditioning, but according to staff only in summer months. Room temperature was 30oC, with no possibility to open window, due to Traffic!
The room was really hot and no AC.
Staff are a little abrupt both in reception and bar area. I was also given someone else’s luggage when collecting it after check out which could have had major impact if not realized at time. Balcony is a little misleading in room description given first floor and the set up means zero privacy as people walking past your windows.
Mostly OK. AC was not working in the room and the cleaning service left my door open on Saturday after cleaning. Only realized when coming in at night.
🤩 🤩
Toller Service.
Super
As usual, easy check in and check out. Everything clean and well-designed. Nice detail: The two different kinds of pillows, one hard, one soft. Well done! It's those seemingly little things that make the difference
Location is excellent, rooms are small but functional. The Berlin one was not as welcoming as the Hamburg nor Liverpool MotelOne - the staff on reception were more off hand, the single bottle of water for 4 nights seemed penny pinching, and there are no liners in bins, loo roll is only replaced when it is gone, not low, and cleanliness was OK but the loo was stained. The third lift was out of action the whole week with no indication of works or apology for inconvenience. This meant long waits from high floors to get down to ground. The breakfast space was too limited for the most predictably popular hours so finding a seat was tricky. Nice vibe to the decor in the bar/lounge, but overall pretty pricey for a charmless stay.
Usually I am very happy with Motel One, and I especially like the one close to Berlin’s main station, as it is very convenient to be so close to public transport. Only this time my room was terribly loud, looking out to the main road. It was impossible to sleep with the window open (which I need to). There was a heck of a noise from sirens, cars, people shouting, loudspeaker announcements from the main station - all night through! It kept me waking up by the hour. When I had explicitly asked for a quiet room towards the park at check in, I was told the room would be fine. Also I had to ask for an invoice several times before I got an incorrect one listing costs for breakfasts I hadn’t booked and didn’t have. Not what I am used to at Motel One. I will come back though as it is still my favourite hotel when I need to stay in Berlin.
The property was clean and we had a great view of the city on the 11th floor. The staff were able to check us in early which was greatly appreciated after travelling for 8hrs!
Satisfied with hotel in all respects, pleasant vibe and helpful polite staff on reception toi who recommended a restaurant to us
Fine basic hotel. Very limited food options in the evening
Friendly and helpful service. Rooms are very well lit with sufficient outlets. Breakfast was good.
Lovely hotel in a convenient location near the main station and within walking distance of most tourist attractions. Only downside, limited restaurants in the area and being next to a park which seems to attract beggars.
Super
Very friendly and accommodating staff. I have a disability, and I got a clean and well equipped room with a shower that was easily accessible. Love Motel 1.
We had bedbugs in our room. The staff reacted the best they could and offered us another room inmediately. It is however disgraceful to meet such inconveniences in your hotel
Thanks to administrator Leyla who was very kind and helpful!
There was no kettle in the room, and there was also little space at the table for work (an additional assistant was needed for personal items, which were constantly being tossed under one’s hand.
Okay
Very close to main station, easy check in and comfortable room. Nice bar area too.
Good stay. Kudos to the bartender who was alone on Monday evening but handled a massive amount of people really well and served everyone as fast as possible
Lovely hotel, great location
Buena ubicación y atención. La variedad del desayuno dejó mucho que desear respecto a los hoteles One de Hamburg.
Todo bien
Todo estuvo fabuloso la atención limpieza comida es el mejor hotel de Berlín
Galería
Todo de un vistazo
- Aparcamiento disponibleMás información en Llegada
- Wifi gratuitoEn todo el edificio
- Dormir en la habitación de los padresGratis para un niño de hasta 12 años
- Check-in rápidoPara miembros de beOne: haz el check-in cómodamente por adelantado y ahorra tiempo
- Estación de carga para vehículos eléctricosReposta de forma ecológica
- Se permiten mascotasPonte en contacto directamente con el hotel
- Bebidas y aperitivosDescubre nuestra gran variedad en el One Lounge
- Almohadas y edredones antialérgicosComodidad de ensueño para dormir con ropa de cama de calidad
- MyService OptionAnular la limpieza de la habitación, por amor al planeta
Nuestras habitaciones
The One
- Habitación de 16 m²
- Cama Queen-Size o King-Size (160-180 cm)
- Wifi gratuito
- TV con pantalla plana de 26''
- Cuarto de baño de granito
The One con vistas
- Habitación de 16 m²
- Cama Queen-Size o King-Size (160-180 cm)
- Con vistas
- Cuarto de baño de granito con ducha tipo lluvia
- Wifi gratuito
- TV con pantalla plana LG de 43"
The One For One
- Habitación de 16 m²
- Wifi gratuito
- TV con pantalla plana de 26''
- Einzel-Boxspringbett (100-120 cm)
- Cuarto de baño de granito
Special One con balcón
- Balcón
- Cama Queen-Size (160 cm)
- Wifi gratuito
- Habitación de 18 m²
- TV con pantalla plana LG de 43"
- Cuarto de baño de granito
Family One
- Cama Queen-Size o King-Size (160-180 cm)
- Sillón cama
- Wifi gratuito
- Habitación de 18 m²
- TV con pantalla plana LG de 43"
- Cuarto de baño de granito
Suite
- Cama Queen-Size o King-Size (160-180 cm)
- Wifi gratuito
- Habitación de 18 m²
- TV con pantalla plana LG de 43"
- Cuarto de baño de granito
Suite con balcón
- Cama Queen-Size o King-Size (160-180 cm)
- Con vistas
- Wifi gratuito
- Habitación de 18 m²
- TV con pantalla plana LG de 43"
- Cuarto de baño de granito
Ubicación y alrededores
RUTA POR LOS BARRIOS DE BERLÍN
Un recorrido por la capital alemana desde Mitte hasta Charlottenburg.
Hotel Berlín-Hauptbahnhof
«Todo el mundo abajo y directamente a hacer el check-in», esto es algo que únicamente se puede hacer en nuestro económico hotel ubicado en la estación central Berlín-Hauptbahnhof. Esperamos que tu viaje haya sido agradable, cosa que sí será tu estancia en nuestro Motel One Berlín-Hauptbahnhof, ¡garantizado! Nuestro hotel no solo está ubicado en un lugar que ofrece unas condiciones de transporte inmejorables, sino que el diseño de tu alojamiento también está dominado por la estación que le da nombre. Artísticas instalaciones de vías, acogedoras zonas de descanso que recuerdan a los compartimentos de los trenes e imágenes históricas en las que puedes revivir el desarrollo de la antigua estación Lehrter Bahnhof hasta convertirse finalmente en la actual estación central de Berlín Hauptbahnhof.
Un secreto para quienes visitan Berlín
A pesar de nuestra céntrica ubicación, también te fascinará la tranquilidad única que se respira en nuestro outdoor lounge, que se encuentra frente al parque Geschichtspark. Este oasis verde, con su terraza de madera natural, islotes de césped y fuentes, es un lugar ideal para acomodarse y relajarse. Y ya que estamos: un variado desayuno, wifi gratuito, un cómodo horario de check-in y check-out, habitaciones con camas box spring de ensueño y los más modernos televisores de pantalla plana son solo algunas de las razones por las que, como huésped de nuestro hotel de diseño, simplemente puedes sentarte con los pies en alto y disfrutar de la fantástica relación calidad-precio. Por ejemplo, en nuestro lounge o en el bar, nuestro amable personal estará encantado de servirte bebidas y snacks, así como de ayudarte con cualquier información que necesites.
Nuestro económico hotel situado junto a la estación central Berlín-Hauptbahnhof está en el centro de la zona de Moabit, en el corazón del Berlín más moderno: en sus inmediaciones se encuentra el barrio gubernamental, con el Reichstag y la Cancillería, el vasto Tiergarten, el Museo de Ciencias Naturales, el hospital universitario Charité y la Puerta de Brandemburgo. El río Spree tampoco queda demasiado lejos. Desde nuestro hotel berlinés podrás explorar fácilmente la metrópoli de moda si has venido para conocer la ciudad.
¡Una pasada!
¿O estás en Berlín por negocios? Desde aquí no solo existe una buena conexión con la estación central, que cuenta con conexiones de tren internacionales, sino también con el aeropuerto de Berlín-Brandemburgo y con la feria de Berlín (ICC). En nuestro hotel realmente te encuentras en el nodo de comunicaciones de la capital, es decir, estás en una ubicación tan cómoda y céntrica que no importa si solo estás haciendo una escala o si estás en Berlín para quedarte durante más tiempo. ¡Aquí tendrás la seguridad de estar en la ubicación idónea!
