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What our guests say
Very good
Overall rating from 394,292 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Really very good indeed. Amazingly convenient location. Loved that I could be on a train platform in 5 minutes from my room. Decoration was cool, staff always friendly and helpful. Quiet. All perfect
Very enjoyable stay. Could have done with a light by the cupboard shelves, too dark to see our clothes, needed a second chair in the double room, and a bin by the tea and kettle for used teabags etc instead of taking them into the bathroom.
Would be nice that if you put beforehand that you do not want cleaning in the room - that you do not need to hang anything extra on the door to make the staff aware of it - why are you even asking that then? Secondly - if we do our check in alone and the check in aswell and not ask for cleaning - who is working in the hotel then? Would be nice to appreciate this with like a stupid discount of 5€ or so. And if we get water as “members”, then this water should wait for us in the room. Not be handed out like the bar is the reception. Terrible! Additionally - the coffe at the breakfast is sock water. I know that german coffee culture is like 0, but the guests in the hotel are mostly not german. Offering me a coffee of this low quality for this price of breakfast is really embarrassing. Additionally only having boiled eggs is really questionable. The worst breakfast I had in my life in a hotel - and I was all over the world, including England - and there the food is terrible. But your breakfast is topping all of it. The WiFi is a PUBLIC NETWORK? How sick is this. I thought safety of data is in Germany kinda important.
Great location… no room service .. no bottled water in rooms..
Lovely staff & great place to stay. A critique for Motel One, the entire chain: Booking was a bit troublesome because website was down, I could not book online, nor become a member of the BeOne Club, my confirmation of booking via link kindly sent by mail also turned out impossible due to the system failure. Guaranteed booking by phone transmission of credit card info initially seemed not acceptable these days. As a "born-analogue" person, my preference is for great flexibility in booking routes, & stable pricing no matter which booking method, independent of silly marketing ploys like club memberships.
Schön as always
The Bedroom doors are very noisy. you must adjust the system to close doors
Excellent, all I need for a stay at Barcelona. Administration, rooms, clean, breakfast... all OK!
Whilst we had a beautiful view from our room, we were disappointed that there was only one chair and therefore we were not able to sit together. We would have appreciated tea making facilities in the room. We were made very welcome after our delayed flight which meant we got to the hotel at 02:00.
From check in to check out excellent, guy on bar could have been a bit more friendly .
I have used this hotel on many occasions, for convenience, central location and cost. The staff are always friendly, helpful and professional. The rooms are warm, comfortable and very clean. I have no hesitation when choosing Motel 1 for my stays in Edinburgh.
Stayed for 5 nights. Wonderful experience, outstanding service from the reception. Always there to help with a smile. Totally will recommend this Motel
Great location for city break in Edinburgh. Great sleep had in clean, smart room. Bed a little on the hard side for my wife’s liking. Bar area newly refurbished and welcoming.
Had another lovely & enjoyable stay,The staff are always pleasant and friendly and always helpful when you ask them for help 😀.
Excellent hotel
Staff were very welcoming and positive. The lobby area was comfortable and edgy. My first Motel One visit and hopefully won't be my last.
We were very pleased with our stay at the Sendlingertor Motel One in Munich on November 1, 2025. The staff were all very friendly and helpful in every way. The selections on the breakfast buffet were excellent and tasty. We will definitely return.
Can’t fault motel one. The rooms have everything you need, very clean, and the staff are lovely. Always book to stay here when I visit Glasgow. Love it.
Checking in is fixed at 3pm ( which I fully understand as check out is 12 noon) However would be nice to be able to check in earlier...on a room by room bais as and when it gets cleaned etc.
Despite extending my stay and putting 'do not clean' sign on my door, the Cleaners all day kept trying to get into my room (thankfully I had the lock on) and kept banging on my door. I told two different cleaners that I had paid to stay an extra day (I needed to catch up on sleep). Instead of believing me, I was shown a spreadsheet and told I should have vacated my room. The first cleaner did not apologise; the second cleaner did. This went on for HOURS. I was trying to sleep. Second day was a waste of my time and money.
Clean, comfortable hotel in a great location - loved the decor. Excellent service - nothing was too much for the friendly staff. Extensive breakfast choice and overall good value for money. A few more coat hangers in the room would have been helpful!
Lovely hotel, a lot nicer than I was expecting considering the name! This is certainly not a motel, quite a nice hotel. I arrived around midday exhausted from a flight and not in the best mood. There was unfortunately no room available, however, the staff were very accommodating and offered me the option of an accessible room so that I could check-in early. I came back an hour later and they had a standard room ready for me. It would be great if there was the option to book an early check-in even if it meant paying a little extra. However, this was resolved fairly quickly. The room was comfortable and well thought out, with power points in useful places and a decent full length mirror. The restaurant and bar areas downstairs looked nice, although I didn't use them. Enjoyed my stay and would definitely come back!
Very nice, clean and efficient hotel in a great location
I couldn’t have asked for a better stay and indeed, the guests staying on the booking with me also mentioned to me, “Good job on finding the hotel; it’s a great place!” This has been my third time staying in a MotelOne, though my first time in the London branch. The staff were fantastic, warm, friendly and helpful; the room was cosy and immaculate with everything you need, and the location was brilliant - safe, great transport links, and pf course, on the doorstep of the Tower of London!
un hotel chalereux
I really enjoyed my stay at the Alexanderplatz hotel, in particular the lounge area = very stylish and the cocktails were delicious! I will need to return when the Roof Terrace is open. The one area that really needs improvement - is the clearing away of breakfast plates when customers have finished with them, this was also an issue at a recent stay at a motel one in Manchester. Just because you have a buffet style breakfast with clients serving themselves, you still need to have staff going around regularly - like every 10 minutes - during the breakfast time to clear dirty plates. Otherwise as has happened at all motel one that I have stayed at so far - guests come down for breakfast and cannot find anywhere to sit which has a clean table - not a nice start to the day! I also heard other guests complaining about this too, so I hope it will be something that motel one sorts out soon - then I will be able to give a 10/10.
I stayed at Motel One with my daughter and we had an amazing experience. The room was clean, comfortable, and very quiet. The staff were incredibly kind and always ready to help with a smile. The location was perfect — close to everything we needed, but still peaceful. Breakfast was delicious and had plenty of options, even for children. We really felt welcomed and cared for. I would definitely come back and highly recommend this hotel to families.
Excellent location, great bar atmosphere, temperature of room was cool having taken time to read inroom instructions on how to work but several times trying to increase temperature was knocked back to programmed SET temperature and did not have time to go to reception for assistance,also why NO toilet roll holder in bathroom .check in staff very friendly
Lovely hotel, lovely room with a view ( as requested), lovely staff. Great healthy breakfast. Great kitchen staff. Very close to station and city centre. We would like to come back. Thank you
very clean and modern
We had a great stay, friendly staff and nice room. Just one thing: there is no privacy with the curtains open. Privacy curtains would be better.
Great location..clean and tidy..very friendly staff
Everything was spot on. Great location, clean/quiet room, nice breakfast. We were able to check in early. Nice job.
Absolutely loved our stay! Location was perfect for our visit, prices in lounge were affordable and the room was clean and tidy. All the team we encountered were friendly and helpful and we would absolutely stay again.
Prima hotel!
Very comfortable and clean room although a little small especially if you have large luggage….no kettle…made it a lot less comfortable. The bells chiming at midnight was a little off putting for an otherwise quiet room. A comfortable and very clean bed and mattress.
Perfect location. Clean hotel. Nice staff. Yummie breakfast! I definitely will be coming back.
The bathroom ventilation could be stronger, it steams up quite quickly
Very welcoming and friendly reception team
I really wanted to give a higher score, however a couple of issues. - The toilet didn’t flush properly, water was running continuously. - The carpets could do with a real good vacuum. - I woke up during the night with the smell of Cannabis throughout the bedroom (I understand this is beyond hotels control)
Great location...slightly small rooms. But nonetheless great.
Small, but comfortable room and very quiet. Parking garage is convenient and fairly priced. Public transport to the city center is just in front of the entrance. We have stayed here in the past and will do so again in the future.
The hotel was really clean and beautiful. The staff were very friendly. The only negative thing I could mention is that there could have been a small refrigerator and water in the room. I would also have preferred a wardrobe.
Generally, a good experience but there are important buts: For breakfast service no warm options just boiled eggs does not count) is not acceptable, especially german staples such as potatoes, scrambled eggs or omelettes, warm pastries, sausages and bacon SHOULD be included. Rooms could be better
Here's a review based on your experience: *4/5 stars* "Stayed at Motel One in Manchester and had a decent experience. The room was clean and functional, and the bed was super comfortable. The shower was perfect every morning, which was a great start to the day. The location is spot on for exploring the city centre. However, the one major downside was the strong smell of pot in the corridors, which was a bit of a buzzkill. Would still consider staying here again for the price and location, but hopefully, they'll sort out the smoking issue."
Excellent stay. Superb view from the room, quiet and warm, friendly staff. We will definitely be back.
Staff are very accommodating
The hotel is very comfortable and clean. The stay was made great by curtious, and helpful staff. The bar offers a fantastic selection of Gin and its service is fab. The hotel is located centrally in Berlin-Mitte with public transport in close proximity.
Great hotel and location, really friendly staff. Reception man at check in was so helpful and quick to get the room key. Nice room a little small although clean, comfy bed and no issues with the room.
We enjoyed our stay at Motel One. The location was excellent, friendly staff, comfortable beds and a lovely bar in which to relax. We would definitely recommend staying here.