All Motel One & The Cloud One Locations
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What our guests say
Very good
Overall rating from 377,793 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.4 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Staff were superb 10th floor bar and lounge was outstanding both inside and out
Staff was great
Rooms excellent, very clean! Breakfast was wonderful.
The room was fine, and location reasonably close to the main sights. The main downside was no coffee machine or even a kettle, which one would expect in an upmarket hotel these days. I would also appreciate better security in accessing the accommodation floors, ie key card to work the lift, again most hotels have this now. There was a bottle of hand wash but no more useful toiletries such as hand lotion or conditioner that are fairly standard. Breakfast was good, loved the oat milk coffee machine! Could have done with a few vegan pastries etc given that you make a feature of vegan breakfasts.
Top Service, top Lage
All good apart from struggle to get into the room with the card. Until a passer by guest came along! More info guidance needed.
Lovely hotel. Comfy rooms and fabulous staff.
Modern and pragmatic hotel, small rooms but ok for sleeping a few nights. Very few TV channels visible, not an Italian one available and working. No places where to put clothes and no support for luggage. Automatic distributor for drink would be appreciated.
The hotelpersonnel is young, clever, kind and professional.
First contact with receptionist at approx. 1200 on 28/08/26 was very good. She was very pleasant and helpful. Room was clean I have no complaints about the service team. Breakfast was very good and the team at the breakfast area were pleasant and helpful. The bar area was really nice and very relaxing. The waiters and waitresses were great at their job but if I had to say anything, it was that sometimes I was served at the bar and other times I was told it was waiter service only, which slowed down the process a bit. Other than that, they were great.
all really good! Helpful and friendly reception staff, room is perfectly funtional, not large but also not too small, has everything you need and felt very safe and designed really well. Would gladly use this chain again.
We found your hotel extremely pleasant. The service was very good, and the staff were helpful and very friendly.
Clean rooms. Great location. The best asset that hotel has is its staff.
This hotel is simply top. Cheap, clean rooms, parking, nice lobby and bar, fifty kinds of Gin!
Excellent location- near Airlink, Waverly Bridge Station and quiet room even though large window faces Princes St which is a busy street! Thanks Haley for exceptional services with a smile at check in!
A first time stay at this new Manchester property having used others before. As expected all excellent and as you would expect at Motel One.
The front desk was extremely helpful in view that I had to extend my stay due to flight cancellations.
Great location and nice hotel. We had a very comfortable stay.
Great location, in walking distance to main sites in Brussels
Nice staff, easy to find, very good position (close to the Central station).
Great stay as usual. Friendly staff, modern clean hotel, great room and bathroom layout and facilities. If I have one niggle, it's the plastic takeaway style 'cups'. Even when 'new to the room' they can have traces of a coffee smell to them if they've been in use for a while which means you can smell the old coffee when used for drinking water.
great, excellent breakfast, very friendly personel. Only two improvements possible: my bed had a mattras 'bunching down' (i.e. no more flat), and I would have appreciated being able to open the windows completely. great work!
The hotel is as good as ever. The location is excellent. But what never ceases to amaze me is how friendly and professional the staff is. That is continuously by far the best comparative strength of this hotel.
quick check-in, provided toothbrush as urgency kit, breakfast buffet very rich.
Mirza was the best hotel manager of all time. I had two issues and the way he dealt with them was inspirational; He made me a loyal customer. The guy should manage the whole group. Fantastic. Every 10 out o10 that can be attributed to him is about him.
Overall good experience. Airconditioning not working in the night, and suddenly changing itself to heating mode and heating the room up to 25C was not exactly a great experience. If airconditioning for whatever reason is not to be used in the evening, inform your guests beforehand!
Everything was great, the staff was super helpful and kind, food selection was great, too.
All good, was missing conditioner in the shower. Had counted on that ☺️
Great hotel only letdown was breakfast cattle market
very overpriced. We paid ~£350 for 2 nights for a tiny room. Breakfast not included.
Very friendly and helpful staff. Clean and well appointed rooms. Decent breakfast
A wonderful place at a premium location! Rooms were very comfortable and nice and quiet. Staff was very friendly and helpful. If this is how they all are, we will be definitely visiting them again!
Very comfortable, slightly expensive on Breakfast but it was a very good breakfast choice. Will return knowing it was a good hotel and the reception staff were first class professionals.
Professionell, friendly, nice room
Our Stay at the Cloud One was Great! The staff is friendly, the location of the hotel is super, very good value for money! Will come again!
Outstanding as always great location great staff and decent pricing and the blue sweets are gorgeous
Very nice hotel, good location near the river and lots of good little restaurants. Friendly staff, nice breakfast, bar, very clean. I was there with a tour group, so I didn't make the reservation, but I would happily return.
Cozy and good vibes :)
easy processing, nice room with great view,
Helpful, friendly staff. Excellent location. Comfortable basic room. Over priced for what you get.
Perfekt um London zu erkunden. Direkt an der Towerbridge und dem London Tower. Bus und Tube-Station Aldgate sind in direkter Nähe. Sehr freundliches Personal, tolle Ausstattung und sehr sauber. Einziges Manko, keine Ablage für die Kleidung (Schrank oder Regal), mussten aus dem Koffer leben. ;-) Geht aber auch. Perfect for exploring London. Right next to Tower Bridge and the Tower of London. The Aldgate bus and Tube station are very close by. Very friendly staff, great amenities, and very clean. The only downside was the lack of storage space for clothes (no wardrobe or shelf), so we had to live out of our suitcases. ;-) But it was manageable.
Always a fabulous stat here. 5star
A perfect location in the centre of Manchester. Very quiet in the room despite the city centre location. Very clean.
Stayed 1 night . Didn't have any food or breakfast. TV was broken and couldn't be replaced. The bed was a double bed which was 2 single beds put together so the centre of the bed was too uncomfortable to sleep on .
Friendly local staff on Reception. Big comfy beds. Very busy hotel but I heard no noise at night.
We had breakfast on the last day only just to try it out but it was definitely not worth 18€ per person as it was lacking warm food except boiled eggs, which were not cooked properly. Everything else was just fine. The hotel I can recommend the breakfast no, nothing worth the money.
Excellent location, nice and comfortable rooms. Very well-maintained hotel. Super friendly staff. My only feedback is that the morning of check-out , housekeeping knocked on my door at 10 am, and 5 minutes later someone actually opened the door. This is completely unacceptable. I mentioned it to someone in reception and they apologized, saying the staff is new. However, I read online several comments with the same topic, so it may be a recurrent thing at the hotel, which changed my perception of the hotel.
Clean and comfortable bed and room. Great breakfast. Easy access to public transport. Perfect for our 5 day stay.
Loved staying here. Perfect location for bars and food. Room was clean and ideal size for what was needed. Only thing was the room was far too warm we did request an air con unit but it didn’t help that much. Obviously not the hotels fault they can’t control outside temps. But apart from that overall was fantastic we have already booked our next weekend back to Newcastle
It was a nice entrance lobby and bar area. The actual Check-in felt a bit confusing, with a form to fill in, and the person on the desk speaking so fast so I was feeling a bit stressed with that. Room qas lovely, except for the stsange painting/picture above the bed of the girl on the train, hiding her face behind wheatgrass. It was a bit creepy to be honest, not an art piece we would choose for a bedroom. Other than that, everything else was fine.