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What our guests say
Very good
Overall rating from 377,900 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.4 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Excellent hotel, with excellent staff, only minor complaint was the breakfast room was very small.
I have been staying at Motel One Brussels regularly during the last few years. I much like your staff, many of whom recognise me, and greet me by name.
No room service, no air in the rooms. Some water would be nice. Staff were very friendly and helpful
Great check in/out. Friendly staff/good enough breakfast with plenty variety. Could have more grains/nuts etc and the set up on a whole isn’t great when there are many people at breakfast… people get in each others way. Dishes/mugs aren’t clearly displayed, you have to bend down to the back of sleeves to find some. Staff clean tables with dirty rags tucked in back pockets, then after cleaning a table and stacking dirty plates to one side he rearranged the slices of bread with his hands!!! Not very hygienic!! Both days the corridor on the second floor stank of drugs/weed. ! I did feed the smell back to the receptionist.
Very solid However the bar was closed due to some privat booking. If I had known before I would have booked another hotel.
Great hotel in central location.Friendly staff, comfortable , spotlessly clean room and excellent buffet breakfast .Great value for money
Although the hotel is well located and generally presents itself very well, I was disappointed by the overall customer experience. For a property at this price point, it should not be necessary to send three emails to obtain an update on a reservation and two additional emails to receive an invoice. In addition, I would have expected basic in-room amenities such as a coffee machine and a kettle with tea and coffee-making facilities. While the hotel has many positive aspects, the level of service did not meet my expectations, and I left feeling disappointed overall.
The hotel has many positives. It is located very close to the train station, a friendly helpful staff, close to activities, and a gin bar. Our room had what we needed with a view. Our rate did not include the continental breakfast. We preferred a hot breakfast nearby.
Great hotel. Very clean. Kind staff. Great place to visit.
Close to the station. Foods and seanary at the 14th floor is great.
Great staff at reception, in room AC stops working during the day, I suppose on purpose? Room could have been cleaner (hairs...). Overall good stay though.
O already stay in many motel one but never stay on a reception só poor
This is my third visit . Never failed to impress me about the cleanliness of the room although room is a bit small. Very courteous staff . Simple and quick checkin.
Bar minimum essentials in room
Great check in - friendly, helpful and efficient. Nice room. Quiet. Just a strange smell in corridor and in bathroom when extractor not on. Other than that it was great. Oh and tv didn’t work properly - kept saying there was something wrong with aerial.
I enjoyed my stay and would recommend the hotel. The nightly rate paid, and the drink and snack prices represent good value for money. The room was clean and spacious, had everything I needed, and the bed was very comfortable. The only negatives were noise from the street - understandable, as it is a city centre location, but the rooms need better double glazing. Also, the temperature in the room was not ideal. It was extremely hot, even with the air conditioner at full blast.
Great hotel in a terrific location with discount parking thrown in
I stayed at another Manchester Motel One a few years ago and was impressed though my room was a little dark. The Royal Exchange Motel One was convenient for my theatre stays and my ‘Special One’ room was a pleasant surprise - large and very light. The bathroom was small but very well finished though I like to have the option of a bath as well as a shower. My only real disappointment was the lack of proper coffee making and fridge facilities. I’d hoped that the Special One would include a Nespresso type coffee machine and mini fridge as Premier Inn Plus rooms do but this was not the case. Instant coffee just isn’t coffee no matter what the brand. Even a cafetière would be a considerable improvement on what was available. The highlight for me was the wonderful breakfast selection, which was replenished regularly. I do not enjoy a cooked breakfast and was pleased there wasn’t one, much preferring the wide selection of meats, cheeses, bakery items, fruits, cereals, yogurts etc. The quality was excellent as well as the choice. The staff members are a credit to Motel One. I stayed whilst unwell and was extremely well looked after. Fatima on Reception, in particular, is an outstanding member of staff and I hope this is recognised and rewarded by the company. Other members of staff, including at breakfast, were also pleasant and very helpful.
Friendly staff. Nice, clean rooms. Great location.
really enjoyed stay, everything worked well. staff were superb.
Well done premises with simple but comfortable rooms, and good service. Quiet rooms, with excellent lounge area on 6th floor. Enjoyed the Cloud Deli for coffee and breakfast. Enjoyed our stay and will return very soon.
Nice Hotel und nice people
Good hotel, a little expensive and a bit noisy at night. Staff were excellent
Friendly staff and great location , no drinks in the room , but bar is open until 1 in the night! Very kind people
Very good. Without problem.
The hotel is centrally located, and all the historic sites are within walking distance. We felt welcome and welcomed. The Italian receptionist was very professional and knew how to guide us around the city. She even booked tickets for us, which we couldn't book on our smartphone. The breakfast is generous and has something for everyone. We are satisfied with our stay.
Friendly, clean and accessible
Used for overnight accommodation on a longer journey by train - location near station and centre of old town was perfect for our needs. Room and facilities excellent . Overall good value.
Service war super, nettes Personal
Well, not quite the ‘fabulous’ rating I’d seen on the various booking sites. The TV wouldn’t work (although it was fixed), the aircon only blew cold air (despite it being a cold evening and it had somehow switched itself on after I went out for the evening), the basin in the bathroom had no means of stopping water or plugging up the sink so it was impossible to have a wet shave. There was no means to contact reception from the bedroom so any issues would have resulted in me going all the way back to reception from the 5th floor. Whilst phones in rooms are unpopular these days, a contact number on the back of the room key paper holder would have been useful or something in the room as to how to speak to reception. Given the price point, I would have expected complementary bottles of water. There was no bin in the main room, only in the bathroom? That said, the staff were friendly and polite.
Great staff. Wonderful room. Bed and pillows exceptionally comfortable. Will definitely stay here when I am next in Manchester - and elsewhere.
Very clean and helpful staff. Only stayed for one night but had zero complaints.
Excellent hotel (like all Model One hotels). Motel One Wien-Westbahnhof is perfectly located. The services offered are excellent. As always, breakfast stands out.
Team was very supportive to fix my reservation. I did book the wrong dates but they helped to still accommodate us
Everything was wonderful! Surpassed all expectations. Wish the chain had a different name. For Americans, Motel does not connote something fine, in general. Hotel is more like it!
The room was excellent, spacious and very quiet, even with the window open. The coffee area was smaller than other European Motel Ones we have stayed in, but still fine!
Had an overnight stay to see a concert at The Etihad. Hotel was in a prime location being right next to the main train station & in the middle of the city centre.
Room are ok, breakfast very poor, nice outside location, very high price compare to what you get
I would have preferred a proper cup or mug in the room, rather than disposable.
Good location, clean, easy check in and check out
Top service
the rooms are good and clean.
Lack of a restaurant and room service was a disappointment. A single set of towels wasn't enough as I would want to shower more than once a day, had to ask the desk for more. Walls seemed thin and didn't stop noise from other rooms. My co-worker was on the 5th floor and the lounge noise prevented him from sleeping. The outlets need usb ports. I didn't like that the TV was on when I first got to the room. The view from the terrace was nice but the plants around the edge prevented getting close to see everything.
Great service once again, TV kept losing signal was the only issue
Reception staff very friendly, l had a good night's sleep on 4th floor towards the back. The room was snug but this is known for motel one. Note: the ventilator in bathroom does not turn off, in general l would say, this noise can be disturbing. For a night, great, location fine,
Very friendly staff, busy breakfast was very well organized.
🤩 wow. I’m happy about it.
the lower than expected rating for bathroom is due to a very fluctuating water temperature, despite functioning shower temperature regulator.
Pros: the location is excellent and staff are nice. We also found our room very quiet. The breakfast quality is good although perhaps a little expensive for what is provided. Value for money was good for central Edinburgh (which has generally become very expensive). Cons: our room was dark and small (it was a disability-accessible room, reportedly larger than most, but it still felt small). The hot water in our bathroom not really hot but merely warm -- just barely warm enough for a shower. The bathroom did not have enough shelf space and clothing storage in the room was minimal.
This hotel is excellent. Great location. Friendly stall. Fantastic breakdown. Highly recommended.