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What our guests say
Very good
Overall rating from 394,191 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Location is perfect as far as both train stations and tourist centre. I appreciate that there was a window that opened. The street was noisy but I have earplugs and it was just nice to have fresh air.
Loved the hotel - comfortable and quiet room, good breakfast, cool bar, excellent location! Staff was nice too. Only complaint is that we had to have streaming apps to watch television. We subscribe to a few of them but couldn't remember our passwords so we couldn't watch.
Great hotel and location. The breakfast was unique and very tasty. Staff were great too. I stayed for business but would definitely return for a leisure break too
Super clean and great location. Hotel staff are kind and professional. Great bar service.
Well situated and quiet. Rooms are well-organised, although a bottle of water a day should be standard. Also a phone connecting to the reception is a must, in case of emergency.
Whoever was at reception for my check in (8th October about 3pm a young lady) was wonderful! Breakfast superb
poor view of city but lovely room
Web site was showing no availability on one of the dates requested so I called the hotel directly after being put on hold a room was found to be available, the price quoted I felt was expensive and was informed I could log back in and become a One member and save 10% but as their was no availability online I ended up just paying the extra.
This is a great hotel that we have used for 4 Manchester theatre trips so far and we already have 2 more bookings. Everything is top class. Just don't leave the window open through the night as there is a chance that early morning workers may wake you earlier than you would wish. We have learned that lesson! Just set the room climate accordingly and ask reception to help with that if necessary.
Good: 1) Hotel location is good, cafe shopping restaurant just around the corner 2) Clean 3) Breakfast with good variety choices and taste good Improvement: 1) There's a carpark at the same building which should serve a plus for this hotel, however it locate at a small alley behind the hotel with both directions traffic; Moreover hotel requires me to park my car outside the hotel, went into the reception to get the fob key so to open the carpark gate, return the fob key everytime after use. Inside the carpark also narrow, which I saw a lot of scratches around the road corners, it is not a friendly parking space at all. Suggest the hotel can use the room card key instead of fob key for the opening of the gate, also have designated car park space for each guest
Prima
Nicola and Andrew were amazing, so kind and professionals!!
Great experience, very comfortable bed. I am pleased to use your services every-time I am around
Very friendly at quick at reception. Room was very clean.Great value for area of Manchester. Really can't fault this hotel at all.
Stayed with you before - very straightforward and good facilities. Great location. The bar is OK - draught beers would be better than bottled - but that’s not key. This time I felt my room was not especially clean. Bathroom - no issues. But the bed area was dusty and the “comfy chair / couch” was well past its use by date. The carpet needed a good vacuum as it felt gritty under foot.
For the location, the price, and the Motel One brand, I expected a much better experience. The room was fine; clean and tidy, but quite basic. The shower only had a single 3-in-1 body wash/shampoo product, with no separate conditioner or moisturizer provided. The biggest disappointment was breakfast. The selection was very limited, with only a few basic options and no scrambled eggs!!! Overall, it felt quite minimal and not up to the standard I expected from Motel One!
Everything Ok, but I have some comments on cleanliness. 1. The pillowcase was too small, so the pillow itself was visible. Unfortunately, the pillow became discolored and stained, so I no longer wanted to use it. 2. There were some areas that hadn't been cleaned thoroughly. There was noticeable dust on the safe next to the bed and inside the hair dryer rack. I was also concerned about the hair on the bathroom wall, which I couldn't identify.
Fantastic staff! It was very well kept, had a nice breakfast, comfortable room, and wonderful location. Would recommend to anyone I know heading this way.
Alles top!
The hotels layout and design was great, the staff were friendly and accommodating. The hotel was conveniently located. Our room was nice and clean, however the 8th floor hallway had a potent smell to it, that was not pleasing.
If I had known there were renovations going on I wouldn’t have booked here. I have stayed many times in the Glasgow hotel and thought it would be the same standard, however, there was no lounge or bar seating available as the whole thing was covered in plastic. It looked more like a murder scene than a relaxing seating area. The room was very dark and poky compared with the lively bright rooms I have had in Glasgow. Although I reported the broken light bulb on the first evening it wasn’t until the next evening that the bulb was changed. I must emphasise the reception staff were very friendly and helpful. The situation was not their fault in any way. I do object to paying full price for just a dingy room . There should have been a warning this hotel was being renovated and the option to pay less for the inconvenience prior to booking.
Excellent service, interior design and location. No TV channels available because of storm damage, but we were served free cocktails as compensation!
The hotel lobby and bar is very nice and relaxed. The room was fine but the breakfast was very limited.
Rooms have everything you need .Very comfortable beds. Good shower. Design in room very well thought out . Storage / Lighting / plug sockets etcetera.. Check in quick and early. Street noise late at night but it’s a city centre hotel so to be expected. Nothing the hotel can do . Don’t stay in a city hotel if this is a problem.
Great stay reception staff all excellent,will definitely stay here next time in Glasgow.
Friendly staff. Superbly relaxing bar/restaurant area, so homely and comfortable…it was as if you were talking with your friends in your own home, not away in a hotel.
Very easy check-in, room was spotless with a nice view from the 11th floor. Bar staff very attentive although there was a short wait when bar was busy.. maybe one more staff member would have helped.
Everything was OK!
First time back for a while. Requested 423 but told it was already allocated. What they didn’t tell was I was in the room directly below - brilliant! Thank you.
The hotel is nice, very copy. Also the room is cozy, even if essential. I would appreciate a boiler to make tea in the room. Breakfast is good.
The location is perfect for Waverly station and between the royal mile and new town with short walks to both. The room was spotless and very nicely appointed and designed although a bit more space to hang clothes would be an improvement. Very nice bath and shower.
Top marks as per usual. Great place and staff.
overall good. The bathroom basin tap was so loose it came off when operated. We passed this info twice to staff at the desk before some one actually did some thing.
Everything is perfect,except smokers in front of the entrance blocking the way for nonsmokers and annoying them with smoke.
Enjoyed the stay! All the staff were very courteous and helpful. Keep up the good work.
Great location, very friendly staff. Room was lovely and we had a wonderful stay, even had a free upgrade on our room which was awesome and very kind of the staff to do so as we were in Edinburgh to celebrate our anniversary and my partners birthday! We were even allowed to leave our luggage in a safe place on the day we checked out so we didnt have to drag it all over before our train home. My only complaint would be about the pillows on the bed as they werent the comfiest and we had to ask for new pillows, which the staff kindly helped us with. I would certainltly recomend this hotel to others and possibly use it again ourselves for future trips. Thank you all for making us feel so welcome and giving us a good experience for our stay!
The key is location followed by great value. The entire property is spotless and the staff is extremely helpful. The rooms are all done in a minimalist and modern motif.
Convenient location, friendly staff.
Awful experience, tv broken in room, my room was next to the supply closet so from 7am there was constant banging and noise. The decor is very ugly, and the lobby had such a strong odour of air freshener it made me choke.
Friendly helpful staff. Arrived in the morning to leave our bags, they looked to see if a room was available and we were able to check in straight away.
Great hotel - managed to check in early and everything was great with my room, helpful staff on reception! Very good value for money and right in the heart of the town!
Friendly staff Comfortable beds Great location
Ideal location. Really handy for the station, shopping and Festival theatre. Really friendly staff. Clean and modern hotel. Room a little basic considering the cost but comfortable and clean No external noise.
Very good experience. It would be nice, if the breakfast would offer a wider selection.
Reception team are always great, as is the check in experience, the rooms are starting to feel a little tired.
No kettle in room
I have always had a perfect experience staying at Motel One. The hotel is comfortable in terms of the room, and the public space (bar/lounge) is welcoming and nice to relax in. The staff are all, without exception, so friendly and welcoming. Thank you.
The room I stayed in was not the cleanest. Just because I have dog, it seems I was downgraded. My dog is cleaner than most people stay at your hotel.
Excellent hotel with fabulous facilities in a fantastic location
The hotel is centrally located close to many attractions and transport. It is comfortable and welcoming with well appointed rooms and good beds. The breakfast was excellent.