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I enjoyed my stay and it was great value for money, however my only complaints is that on our first day we were just sitting in bed to rest before going out at around 4pm and for some reason a cleaner barged into the room without knocking? Despite the fact the room had already been cleaned and it was past check in time. That was quite disorientating and when I called out to say there was someone in the room the cleaner ran out without saying anything or apologising, when I looked into the hallway after that there was nobody there and they had run around the corner, quite weird if i’m honest. Apart from that it was a nice stay.
Modern and clean hotel, centrally located, with nearby parking if needed, well equipped room and decent breakfast.
I think the prices you charged for the weekend of the Great North Run were very expensive in fact extortionate, and not good that I had to stay for two nights and not one.
Great room ! clean and very quiet Staff were polite and helpful Lovely roof top bar
Absolutely amazing stay as always lush rooms great staff unbelievably helpful nothing was any trouble
A wonderful two nights in a clean well located venue.
It would be better if the site had the option to choose Russian language for easier and deeper understanding of the description.
I felt safe, comfortable and at ease here, gorgeous room, and everything was perfect, especially the bar!
Alles war perfekt!
Perfect location for a weekend stay in Newcastle. Rooms are clean and comfortable, staff friendly and the bar area is very relaxing. Highly recommend 👌
Super central. Staff were friendly and the amenities were good. Excellent value for the price (compared to accommodation elsewhere in Berlin, and even more so by Alexanderplatz). I normally use AirBNB but will check out Metro One hotels first when I travel to larger cities from now on.
great! tv remote didn’t work though but otherwise all tip top as usual :) love motel one
Everything was fine except we had no hot water for our morning showers!
Fabulous
We enjoyed our time at Motel One. Great friendly service and clean rooms we have come to expect. You did not disappoint me. Well done.
Everything was great!
The location is ideal and the service was fine. The room was smaller than I expected. The elevators were crowded, maybe because one was out of service. The breakfast was disappointment, as everything was cold dishes.
Superstay, perfect beds and breakfast but the fire alarm in the middle of the night spoiled our stay.
Great location. Nicely remodeled room. A bit pricey.
I had a wonderful stay at the cloud one. The location is great, the hotel with modern standards and the breakfast selection was great. Especially with food prices being quite high in NY this was a great healthy start into the day. People always make the difference and I especially wanne thank Gio and Emil who worked in the breakfast room and were so friendly and Elena at the reception who gave me a warm welcome.
Nice hotel, friendly staff and good breakfast
Fantastic visit,,, friendly staff and comfortable room and public areas,,, only slight change if possible would be tightness for queuing for breakfast and the flow of the food layout
All exceeds expectations. Didn’t manage to do self check in a mobile key though. Probably my bad. Unfortunately didn’t have time to clarify it.
My second stay and looking forward to the third! Everything was excellent apart from not being able to check in until 3pm which was unhelpful
Great location ,friendly staff but understaffed at breakfast times.
Confusing to navigate through the hotel and the room was a bit odd. Enjoyed the hotel bar/lounge. Our room looked out to Cockburn At and was loud at night and early morning.
We had excellent service during our stay. We also appreciated the quick responses to our emailed questions before we checked in. Very clean an a convenient location. Getting to our room was like going through a maze and involved changing elevators and a few stairs. There was very little space for clothes and other items in room and bath. Very hard to shower without getting water on the floor. Will be staying again.
Overall it was fine, but just fine not good or great. The staff were friendly and welcoming, but our stay was massively let down by our room. It was absolutely tiny with no floor space to open a suitcase. I had to put it on the coffee table. I don't know why you gave us a luggage rack when there was nowhere to set it out. The biggest issue was that the air conditioning system was completely defunct - the room was sweltering and 3 times in the night we were up checking it was on only to realise it was blowing out hot air when it was meant to be 18 degrees.
As always every thing was excellent , very courteous staff room very clean and tidy everything i needed . Will definitely be back
It was a nice experience. Place so smart. Rooms so spacious
Wonderful setting and comfortable. Easy walk to/from trains, trams and busses. Would recommend installing USB and USBC ports on 1 or more 240V outlets.
Excellent price, location, rooms and staff
The hotel was stunning . The room was wonderful And the treat was the rooftop bar/seating area. The one suggestion I have is adding shelving or drawers into the room as there is hardly any space to store clothes.
Everything was great except the doors need to be insulated and soft-close. A significant amount of noise comes from the hallway into the room
Bad cooking smell in my room in my last two days, the answer from the hotel that there is two restaurants around. Which is not good answer. They offer me to change the room but I was very tired after long days of studying and being outside, I lose the relax in the room, in addition that there are so much dirty glasses I use them and they did not take them from the room, sometimes the towles are not changing and empty small bags, they did not refill the cotton pads.
Everything was great! The staff was very helpful and friendly. Thank you for a wonderful stay.
Very comfortable bed. The room was small but had everything we needed. Great added extras in bathroom and lovely plush towels. A mini fridge would have been a welcomed addition Car park was a little awkward having to park on double yellow lines to pop in to get a fob for gate when entering then doing again to return
Completely overpriced for the room we got. Unbelievably bad value for money. The staff were helpful but there was not an appropriate alternative. I contacted Motel One since giving them feedback but no response. So I will be posting the same on booking.com.
All good as always @ Motel One
All good. All fine!
I loved the hotel, but I had the worst experience I've ever had in a hotel because on Sunday morning an alarm went off and I almost had a heart attack. It ruined my rest and my day because I had to travel for many hours. I didn't even receive an apology, a refund or compensation. I found out from a “neighbor” in the next room that the alarm had gone off because they share the alarm with the people in the building next door, and something had burned in their kitchens before 8 a.m. It's a shame because I loved the hotel until then, but I think they should do something to prevent this from happening again (especially on a Sunday morning).
Friendly service, room met expectations and was astonishingly quiet given that it was facing a busy road.
I have been before in Motel one in Vienna & Brussels & I have liked them more. They were more modern
Good points... The bed was really comfy, the room was very clean. Breakfast (continental buffet) was nice. We were disappointed by how small the room was, and didn't think it represented value for money. Over £300 for a one night stay and it was very basic, just a rail on the wall to hang clothes, no window just a skylight. We also felt that while the public areas, bar, reception etc were stylish and well decorated they weren't very clean. Lots of empty dirty glasses and breakfast things laying on tables for ages, the floor wasn't clean.
We enjoyed our stay - friendly and helpful staff.
Overall we liked it. Room was a little dated and worn compaired to other Motel One hotels I have stayed in.
All-in-all it was a good experience. The staff was kind, helpful, professional. The bed was comfortable. The hotel felt clean and modern. Some smaller issues: - We could not get the TV to work, it was strange - Our room looked to the garden, but there were only blackout curtains. Thus, we has to chose between privacy and natural light - The ventillator did not work in the bathroom - The shower was very strange. It was elevated and the water came out to the bathroom floor.
Staff very friendly and good cleanliness. Hotel of modern design but some smaller details missed - wooden stirrers instead of spoons feels like it causes more issues than it solves. Was disturbed by housekeeping at 11am despite check out being at 12pm; although I accept I could’ve put the DND on the door, surely Reception will know when I checked out to inform housekeeping? Shower pressure also lower than expected and therefore water fell very close to the wall/taps, wasting the otherwise large shower cubicle - I had to cram against the wall to stand underneath the water. TV also overcomplicated - slow to respond and EPG wouldn’t load. Also disturbed by floorboards creaking above, and no way to get fresh air into room. Room itself quite crammed around the bed - bed felt oversized for the room, leaving little floor space, and bathroom door wouldn’t hold open.
Alles war super...
It was my second stay in Motel One Prater and I enjoyed it very much! View is amazing, metro station is just few meters away so it’s very easy to get to the downtown. Room was quiet, very clean and cosy, bed was so comfortable. Breakfast was fresh and delicious as always. Staff is amazing, kind, helpful, always smiling, especially Ms Renata made my stay unforgettable. Definitely will come back!