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Great stay ,as always.
The room is comfortable and tidy, and the receptionists are friendly. I hope free earplugs can be provided. I hope the quality of the shampoo can be improved, and hair conditioner can be provided.
Another very good stay. I visit Vienna at least twice a year and never think to stay anywhere else. Friendly, helpful staff, very good breakfast, comfortable and quiet room. A good location with plenty of public transport to the city, main railway station, and airport.
Everything was good apart from the smelly room,worryingly smelt like prawn crackers/ fish…not good.
Good location, clean, fun. Rooms are so tiny!! Breakfast is expensive.
Very impressed! Room was spotless and shower, quality of bed and linen, tea/coffee, towels, quietness inside room etc all exceeded what I expected for the price. Loved the bar area, decor made it look really cosy and welcoming. Also liked the fact bar remained open until 2am which is great when returning from a gig.
Everything went well overall, but the room did not have a frigo bar despite being a 4 star-hotel. I found one dirty towel, unpleasant but they reacted immediately. Service is fine.
As always great service and accommodation.
I’ve been using this hotel for some years and it’s disappointing to get a room with a blocked sink which I only discovered as I was going to bed, and a tv that didn’t work. Bar, reception and breakfast very good, as usual, but maybe this property is tired and in need of some refurbishment.
Comfortable bed, clean room, quick check in and out. All in all a good stay and well priced. Would definitely come back or stay in another hotel from this group. One tiny thing - it would be nice to have had a bin in the room as well as in the bathroom, and for one of the bins to have a lid. Nit picking really but other than that, very happy!
Wonderful stay, great location, very friendly staff, delicious breakfast
Alles top!!!
The hotel's location was great. Housekeeping did an excellent job with room cleaning. Reception was helpful and reserved a taxi for our departure. Everything went very smoothly. I wish the room had a refrigerator, but we knew ahead of time that it did not.
Overall, the stay was very pleasant and we would visit this hotel again and recommend it to others. A number of aspects would, however, benefit from consideration or improvement: Inside the hotel room: - There was no refrigerator, although there would be plenty of space for one - The a/c control panel was completely unresponsive (not sure it was even connected to anything) and the (constant) flow of cooled air into the room was too weak when the room was warm. - The mattress was a bit softer than I would have liked. - The TV regularly (without prompting) switched away from the TV channel and back to the welcome landing page. There were only two English-speaking channels - both American news channels. There appeared to be no way to deactivate the Polish dubbng over English language programmes on other channels - We were disappointed to find that the cleaner did not clean our room on one day during our stay. Breakfast buffet: Overall, the breakfast was more than adequate and the staff were very friendly. However: - The tables were not always set in time for the start of the scheduled breakfast service. - The boxes of tea were often placed incorrectly on racks with a different label! - Most days, there were no high fibre cereal options (e.g. muesli). - Some guests (incuding my partner) may be disappointed that there were no hot meat options such as bacon or sausages. General: - The Wi-Fi appeared to be via a completely open and insecure connection. In a modern (and recently-opened?) hotel this is very disappointing and yet easy to rectify. The Wi-Fi was also readily accessible to anybody from inside the adjacent burger fast food restaurant.
Nice hotel and location. Menu at the bar could be larger.
The hotel has a nice ambience and a convenient location. Staff are friendly. The rooms are very small with limited storage space, and I would have appreciated a few amities such as complimentary coffee in the morning.
Always a pleasure best hotel in Newcastle in a great location when visiting my daughter. Friendly staff and easy check in online beforehand and no contact check out. Within reach of city restaurants and amenities. Comfortable sleep in a cosy clean bed.
Conveniently situated for city access, spotlessly clean and very friendly staff. I have stayed twice now and will definitely stay again.
Really good location, facility, and price! A better coat hanger/closet would be the only plus
Great stay with a lovely room, value for money was ideal and the location of the hotel was fantastic.
good, central location for town centre, swift and friendly check in, rooms could do with a make-over - more space for storage in bedroom and bathroom, remove carpets! air conditioning very welcome! Breakfast option rather expensive for continental only, dining room rather small and not very clean...
Super hotel, our second stay, we love it!
Helpful staff, wonderful breakfast, panoramic views of the city, reasonable price, and great location. What else would one want?
Staff was excellent. We asked to move rooms after first night due to loud music from blues lounge down the street. Was moved immediately to first floor room by courtyard. Much better but ppl still talking there loudly late evening after motel one bar closes so couldn’t keep windows open. Also need to keep curtains closed a lot cause you can see into other rooms. Room was fine, basic. Need much brighter light bulbs, esp if you need to keep curtains closed. Shelves in bathroom would be nice, as nowhere for 2 ppl to put things. Breakfast buffet was excellent with lots of choices as was the bar for getting drinks. Location was terrific for sightseeing in Copenhagen. Would def stay here again.
The lobby was very cozy - a very nice place to sit, relax, have a coffee or a drink. The room & the bathroom were spacious and very clean. The staff were very friendly and helpful. The breakfast was very rich. The location was excellent! We had a great time, and I strongly recommend it!
Almost perfect hotel in a perfect location. In the bar a wider choice of wines would be welcome; and who needs a whole menu devoted to different types of gin! At breakfast is would be good if the eggs were not all hard boiled. Of course facilities for making tea of coffee in one's room would also be good.
perfectly adequate room, everything you need and nothing you don't no more-no less. public rooms nicely decorated - perhaps make the public areas less ostentatious you could reduce the prices a bit.
Booked for me by a colleague, Motel One was a great find. Good price for a comfortable room and.decent breakfast. Way finding in the hotel, signs etc could be better. And having lifts opposite rooms seems a bit unfair to those who are allocated them from a noise and disruption perspective. Despite showing my booking to the Reception staff, it took far longer than it needed to check me in.
Superb hotel with outstanding service I had a fantastic stay at this hotel. The staff at both reception and the bar were extremely welcoming and helpful. The location is ideal, right outside the station, yet the rooms are perfectly quiet; you can’t hear a single train. The rooms were spotless, and the décor felt very fresh and modern. The continental breakfast served downstairs was delicious and a great way to start the day. This hotel offers excellent value for money. I’ll definitely stay here again and have already recommended it to several friends. The only small area for improvement would be the email communication. For some reason, all emails from the hotel arrived in German. I understand it’s a German hotel chain, but I don’t speak German, so that was a bit of a challenge (LOL).
Very good position and staff. Nice design. Room nice but a bit small. Breakfast moderately good.
Very well located for me, most services excellent, staff were very good, room would benefit from addition of proper crockery (cups and glasses)
Room smallish but very comfortable.Staff friendly and helpful, good location all at a reasonable price
Really good hotel.
Digital check in makes the whole process so easy. Very welcoming staff upon arrival. Hotel has great facilities.
Room was at 7th floor and was quite hot in there. AC didnt work properly. All other things were perfect.
Supi!!
Great Hotel which is perfectly located in the Center of the city. The rooms are nice, maybe a bit small but clean, modern and comfortable. Breakfast was also good with a wide array of foods. The breakfast and bar staff were really nice. There is also a nice bar. I would recommend it!
Initially I booked another hotel because your prices for Saturday night are not viable. I would definitely stay again but please don't play jokes with pricing. I see in your calendar the price for night may vary 5 times (55-280GBP), that's insane.
Friendly welcome, helpful staff, clean room - excellent breakfast choices. Room comfortable and good air conditioning.
Excellent friendly staff, clean comfy room
Hotel is great, service at the reception is not so good. I did not know I had to book a garage and the guy at the service was refusing to give me a parking spot (and I was paying for it!) even if there was plenty of space just because I did not book it online. Luckily the italian girl at the desk with him helped me out, solving brilliantly the problem.
Fabulous centrally located hotel. Friendly helpful staff, large and lovely lobby and bar, small perfectly appointed comfortable rooms. It’s all you need.
Excellent value for money Very helpful and friendly staff Very clean and comfortable rooms
The hotel is new, rooms small but OK, top location, anyway 757 EUR for a 3 night stay is far too much!
Comfortable. Never a surprise, I always know what to expect. Good location.
Great location, friendly staff and comfortable bed.
i have been 6 times there, I enjoy it. bed is good, room is clean, ubication is quite good. I just wish we had a little friodge in the room for keeping fresh water, especially in summer, but that's all-.
Perfect location, clean room and bathroom, comfortable bed and friendly helpful staff
Perfect welcome, smooth and friendly, extremely pleasant, quiet, and comfortable room, delicious and copious breakfast.
Friendly staff and service. Room spotless. Perfect location. Would highly recommend
