All Motel One & The Cloud One Locations
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What our guests say
Very good
Overall rating from 378,507 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.4 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Everything at Motel One met or exceeded my expectations. The room was comfortable, clean and well-equipped. Everything was in working order. Staff were friendly and efficient. The breakfast was quite hectic, but well staffed & good quality.
My stay was great! Check in was easy, staff was friendly. I wanted to shout out two specific team members who made my stay amazing! Firstly, the front desk worker, Warren who worked the night shift went ABOVE and beyond to help me! I was trying to extend my room and there was limited availability and was able to get everything figured out thanks to him. AND HE WAS even friendly at 3/4 AM when I feel like most people would be tired. ALSO Alba or Alva, the woman who who cleaned my room (2203) was incredibly incredibly efficient and amazing at what she did. SO detail oriented she was like a machine! If I could hire her to clean my house I would . I was unable to fully get her name but she was a shorter hispanic woman with dark hair. EXTREMELY KIND and just amazed me with her efficiency.
Very comfortable high quality accommodations and friendly staff made it a wonderful stay.
Great room, very quiet, and comfortable bed. Staff excellent and very helpful
Breakfast tables were not cleaned on July 29 at all in between 7.40 and 8.00 am. There were several tables with leftover dishes from previous customers and even the tables that were "cleaned" had bread crumbs everywhere and fatty table mats from previous clients.
clean and lovely. Good parking. Loved the staff, especially the front desk person, the black guy was amazing and helpful. They guy with the smile and masters in Psychology. He was fabulous and deserves a raise. He got his masters in Malaysia I think.
The hotel has an excellent location, right in the heart of the city center and within walking distance of all the main attractions. I also appreciated being able to leave the luggage at the hotel after checking out, which made departure much more convenient. The only thing I missed was access to on-demand streaming services like Netflix on the TV.
Excellent staff, very responsive to questions. Clean, functional, did what was required
Everyone was helpful and attentive, even when I arrived at midnight for check-in. :)
Room small but okay, service from check in to passing reception to check out very poor- lot of space for staff training- except one male receptionist who was professional in every way
(a bit on the small side) - no conditioner or lotion, but otherwise it was fine. I really enjoyed the breakfast service, the people and food was excellent. Thanks
We stayed for one night and the air conditioner in the room was not working - after talking to front desk the sent someone in to fix it which was great but the air conditioner was so loud we couldn’t sleep. The room was clean and the bar at the hotel was nice.
Very clean, reception very agreable and diligent, very near from main station I had a single room. Small but very conveniently taking advantage of the space. So excellent price/quality ratio. Tiny bathroom, but clean/modern and all I need for an hotel stay.
The hotel was clean and the beds were comfortable. The view of the mountains was spectacular! The staff was very helpful. Sadly our room was so small that we could only open one suitcase at a time.
Staff was very friendly . Had some difficulty with housekeeping coming in at late hours.
It would be nice if the towels in the bathroom could be exchanged because they are all quite old and frayed.
All clean and all good. Friendly staff, felt welcome from day one.
All is very good, except this should be done: 1. Switch for bathroom fan, not automatic. 2. Waste basket in the room itself. 3 Night table way too small, space is there! Service is excellant!!! Will you change it?
Fabulous stay; helpful staff, clean and comfortable room. We appreciated the roof garden to relax in after a busy day sightseeing as it had a cooling breeze! The bar staff were especially great.
nice and friendly staff, Pastrami and Cheese sandwiches are delicious, breakfast a bit too expensive, all clean
Angel went above and beyond. Very professional and friendly.
Great service, very kind staff at the reception, helped us throughout our stay. A little disappointed with the location of the room, i woke up a few times during the night due to people speaking in the hallway, our room being in front of the elevators. The room was clean and the bedding was comfortable. We would have loved a small fridge in the room. Great location of the hotel overall and a nice stay.
Hotel location was super but there was no kettle or glass cups or mini bar
We love the location and the staffs are friendly and helpful. There are only 2 things I can suggest: please put fridge in the room as we guests need it especially in very hot days to put our drinking bottles and it would be better if there is proper even small wardrobe to place our clothes.
Modern, clean, trendy and good location.
I am only missing 3 things: 1. a bottle of sparkling water for each guest at the room 2. a vendor machine with cold drinks in the basement or something like this 3. scrambled eggs for breakfast
My mother and I had an excellent stay at Motel One. We arrived a little after 12 noon and were delighted to find that our room was already ready for us, which was a great start to our trip. Although the room was compact, it had everything we needed. It was clean, the bed was extremely comfortable, and it included a TV, plug sockets beside the bed, tea and coffee-making facilities, and a hairdryer. My mother asked one of the housekeeping staff for some extra milk for her tea, and it was provided straight away. The staff were all very friendly and helpful throughout our stay. The air conditioning was excellent, which was especially appreciated given the high temperatures in London during our visit. We decided to add breakfast the following morning, and we were very impressed with the selection available. There was a great variety of cereals, cold meats, cheeses, fresh bread, pastries, all of which were fresh and well presented. On the day we checked out, we were also able to leave our luggage at the hotel while we spent the rest of the day exploring the city, which was incredibly convenient. Overall, we had a wonderful stay. The hotel was clean, comfortable, well located, and offered excellent value for money. The staff were welcoming and accommodating, and I would happily stay at Motel One again and recommend it to anyone visiting London.
Got a high floor with good view from the room, staff was always friendly and helpful, and there was even an arcade in the same building. Only drawback is the website itself being partially English and partially German even when choosing English version.
Basic accommodation with comfortable bed and fairly decent shower There is a TV but there are very few channels available - certainly not full freeview menu Poor breakfast choice
Good facilities and clean rooms
Lovely hotel in a great city centre location. Friendly and courteous staff. Rooms while small are functional and spotlessly clean. Have no hesitation recommending.
Great terrasse. Quiet Conditioner would be nice.
Air conditioning very noisy, was rattling all night - shower floor was badly stained
We loved our stay! The staff was very welcoming and the accomodations were great. Location was fantastic.
Had an excellent experience staying at Motel One during a recent work trip to Newcastle. The staff were so friendly and genuinely couldn’t do enough for us. This included graciously allowing our small team to carry out the rest of our away day event in a quiet area of the lounge when our original venue could no longer accommodate us. Thank you so much!
Es war alles prima, nettes Personal
Everything was perfect as usual incl. the delicious early breakfast and your friendly team and impeccable rooms
Unfortunately our stay wasn't to have a fun time, our son was in hospital. I felt that the 2 females at the Front Desk on arrival could have been a bit more welcoming. Although this was made up for by James the Bar Manager on the Sunday night and himself and colleague (male) on the Monday night. Rooms were lovely and location was perfect. We will definitely be back, hopefully for a fun time.
always a nice stay
Fantastic location, easy access to tourist areas. Staff were informative and welcoming. Room was nicely decorated, modern and clean. Bed was exceptionally comfortable. Rooftop bar is a lovely touch, with amazing views over the park and towards the sea.
Conveniently located for exploring Newcastle. Comfortable beds although the pillows were a bit too large for me. Excellent breakfast with quality/locally sourced products.
The Front Desk staff was exceptional, specifically Nadine. The Bar staff was also excellent.
Excellent hotel with great staff, wonderful breakfasts, great location, and great room. I keep coming back to Motel One, Edinburgh Princes.
Second time in motel one Köln Neumarkt, always a nice experience. Clean and quiet. It’s easy to go everywhere from there in the city.
Great location along with the usual comfy rooms, friendly staff and relaxing bar. What’s not to like about Motel One?
Super
Excellent. Modern and convenient room design, quiet room, delicious breakfast, polite staff. And so close to the rail tation. I also appreciated early breakfast (from 6 a.m.)
Comfortable as always, the broken shower head and missing trash can in the room did worsen the experience tho.
Friendly and very helpful reception staff (5 stars). Despite being located in a central region, finding it on Google Maps was a bit tricky as it kept leading to a different corner. Since there were scuffolding around, the street number was not visible and neither did it have any prominent signboards.
Very pleased with our stay