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Wie so oft davor - best choice in Dresden!
Good location. Friendly staff. Room was a good size.
I have stayed here twice in the last fortnight, on both occasions the bedrooms and ensuites have been comfortable and clean, and the free WiFi is excellent. My only gripe is around the TV service, there is a distinct lack of channels available and those that are available are different in each room.
Bed was not nice. Way too soft including the pillows.
Excellent service! Staff always friendly and very helpful (at check-in and while trying to make a booking change + requesting various services). Location in the center of Vienna is fantastic. Rooms are a bit small, but for the price, it is a very good deal. Overall very satisfied with my experience and stay.
It was fine. Rooms were smaller than I expected for the price that I paid for a night.
Fantastic first stay!!
Hello, I love your hotel and staying over years. Unfortunately İ had a bas experience and spend a very uncomfortable night and did not sleep well. The room curtain was not covering the window and very early morning the sun light was on my face. You can check the room and the curtain , you will see what I am talking about. Another very annoying and important issue was the unbearable heat. The night was one of the hottest night in Zurich and A/C was set automatically , and can not be lower. Please don’t give me an excuse for climate change etc
The room was very nice, with the exception that the air conditioning was not working. It was pumping out room temperature air and so our room was warm and stuffy. A maintenance person looked into it but told us that it was working properly and that it was not designed to cool the room but only to act as a fan and circulate air. However, people traveling with us and staying in the room next to us did have cold air coming out of their unit and their room was MUCH cooler than ours. So I feel MotelOne didn't want to or couldn't fix the air conditioner in our room so was just telling us a story about why it wasn't cooling the room. We probably wouldn't stay at this MotelOne again for this reason.
Everything was nice and the hotel is quite comfort and has a very good location. The staff is also kind and helpful. My special thanks to Sarah and Yaki!
Herr Hain and his whole staff and team go above and beyond to have the hotel in perfect order and any problems they are able to solve, they solve as quickly as possible! Two things to note: -as they do not have “air conditioning” having a few portable room fans available for customers during extreme heat waves, might be good. -the firm that was there June 23-25 cleaning the outside and windows left the windows completely dirty and full of dried water marks-should have to come back and fix or not be paid!
Perfect
we have reserved two rooms for the same price ; one was ok but the other was very small and not at the same level of the first one. We asked to change the room but they don't do it. We ask for a discount but they don't do it. Finally I changed the room with my colleague We have done the reservation many months ago so they had enough time I apologise but this is the motivation. Best
what a gorgeous hotel. I love a hotel with some individual style and in a great location and The Cloud had both. Super friendly staff welcomed us and answered all our questions before we settled into our very comfortable room. I love it that we could open the window also as the room was quite hot. Very nice bathroom. the thing that is most impressive is the foyer / bar area with such stylish and confortable seating areas and the rooftop bar with view over the city. Love staying here and thoroughly recommend.
I have been staying at Motel One every time I have a business trip to Innsbruck. All basic necessities are provided, rooms are clean and comfortable, staff is extremely friendly and the rooftop bar is the highlight! A definite recommendation.
The air conditioning didn’t work in our room
Great location and nice check in. Room was spartan, with few amenities but adequate.
Anastasia was amazing!
Enjoyable stay with good and friendly service as usual in all motel one locations. Lobby / breakfast areas a bit dark in the rear but breakfast excellent. Lobby design a bit over the top compared to other motel one locations. Room rate this time rather at cloud one level with more than EUR 200 per night.
Prompt service, quiet room, excellent location, clean, great air con in room, likes there was a bar to hang items and a wardrobe with hangers and cubes. Only wish there was a small fridge in the room. Otherwise great stay, I would stay here again and recommend to others.
Very good service Anasrasia
Overall, an excellent experience and great value for money. The location was perfect, and everything you would expect from a hotel was met and even exceeded in many areas. The only suggested (minor) improvement would be updating the television in rooms, which can feel slow and outdated. It would sometimes take a few seconds for the television to respond to remote inputs, and there was also a weak antenna message popping up which made the sound drop in and out occasionally. However, this wasn’t enough to make the television unwatchable. Nonetheless, my visit was still an excellent experience all round!
No drinking water in the rooms is inexcusable. Location great but rooms are teeny tiny.
Have stayed here before Plus points are comfy bed, cleanliness, convenient location and decor But - breakfast experience was not good- too pricey and too busy , not enough staff or food Also - No servicing of bedroom unless requested seems unfair for the price we paid
Please stop making the TVs in the rooms turn on automatically, when you insert the Hotel Card. I find this to be highly annoying. I hate TVs. I hate having to turn them off every time I come back to the hotel room.
The hotel was very good. Staff, cleanliness, ease of booking in, breakfast. It could almost be a 10,
nice and clean Hotel in the city center of WB
Very good service from the team. Especially Joanna and Brian made our group's stay perfect. Highly recommend this hotel.
First time to Poland your hotel exceeded my expectations. Beautiful furnishings .
Friendly welcoming staff. Good breakfast with tasty produce and options Stylish, bright and overall clean Shower/bathroom had a strong unpleasant smoky smell - as if previous occupants had been smoking in there, and it was a non-smoking room.
The staff were so kind and friendly. They provided me with an iron and ironing board, loaned me an umbrella as it rained two mornings. The room was a perfect size for a single person travelling, the bed tock up 80 of the available space. The bathroom was clean and the shower was good.
Tip Top
Clean and comfortable room with all amenities. Easy check-in
I stayed in a room that charged me £150 per night and the A/C was not working in the first night. It was disappointing the hotel could not resolve the problem immediately such as arranging another room not until the next day when the engineer back to work, though the staff helped to resolve this issue in the next day nicely. But still Is that a service standard for a room charging £150 per night?
Not clean
A lovely hotel Friendly helpful staff Attractive seating/ bar areas Very clean Comfy bed , great shower Thankyou
Overall it was nice and comfortable. The staff were professional. If the hotel could provide some basic room amenities like hair conditioner, body lotion, tissue box, and at least one umbrella that would have been better so we didn’t have to buy all of them.
Great staff, friendly , welcoming and absolutely professional! Thanks for a great experience, I will be back
Small room but adequate
I'm really happy with the hotel! I slept so well and had a great rest on the way. Thanks a lot. The only thing that feels a bit off for me is the carpet in the room. I like walking around barefoot, but I'm kind of a clean freak, so it doesn’t feel nice stepping on it with bare feet.
I come here weekly for work. My favourite staff are night shift security Mo. Night shift Costel and Nyle. Day shift worker Evie and Georgia. Bar staff Neil. Dislike the hideous dress uniform behind the bar. Looks like my grans curtains from the 80s. Not a great selection of warm snacks. Just the same four boring toasties.
I like the hotels from the Motel One chain. This time the bathroom wasn't clean.
Everything was good except for a carpet in my room. It should be replaced or at the very least properly cleaned.
Great location
Great location, comfortable room, good shower, quiet. Breakfast I would like more cut- up fruit.
Horrible room
I enjoyed my stay here, staff were really friendly and accommodating. Room was spotless clean. Breakfast was delicious. Would book again.
Great location, great and friendly staff. Great value for money. Very clean and tidy
Convenient stay in central London over the weekend.
I love staying at the Cloud One. I've stayed there maybe 20 times. This was my first time booking directly with the hotel, which I did for the discount. I appreciated this very much, but all of my booking confirmations and even the email asking me to review you are in German, which is not great. If my booking emails/communication had been in English, I would give a perfect 10.
