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The only thing that needed worked on was the elevators. There were only 2 out of 4 working and the 2 working ones stopped on multiple floors even when there was no one waiting
Very friendly and helpful staff. Central location and very comfortable room. Highly recommended and good value.
Very comfotable stay in a cozy hotelm right in centre of Edinburgh. perfect location, with just steps away from both the railway station and to all city centre attractions. It takes literally 3 minutes to reach the hotel from the Waiverly railway station. The rooms were spacous and welcoming, while the breakfast was accomodating all tastes. We espeially appreciated the hotel evening bar, which provided very good cocktails and overall a nice ending of our sightseeing days. Finally, the staff at the hotel are particularly warm and welcoming, prividing very good travel / restaurants suggestions.
From booking through to checkout, a very easy and happy experience. The hotel is excellent, particularly the 2nd floor. And the rooms are ideal. The location. Is perfect for exploring Berlin.
We was surprised to find building lot! The room was ok! Barrier-free, ok, for people with handicap, but fur us without shelf in the Badroom! The breakfast room with the breakfast was very nice and cosy! The reception staff was very competent and friendly, the rooms very clean! We will come back! Thanks Nicole and Kim Mulle
Lovely room. Friendly helpful staff made you feel welcome. Will definitely stay again.
Clean, quiet and perfect ventilation.
As always, everything was very good and I am very pleased with my stay.
Lovely clean hotel and room. Staff pleasant and helpful. Excellent location for transport shops restaurants
Lovely greeting at reception, extremely friendly. Room was standard and therefore small (which we understood when booking). It was extremely warm in Edinburgh when we visited and I feel the hotel just isn't equipped to manage the temperature in the rooms when it is this hot. Our air conditioning unit was completely inadequate. When working it just produced warm air, and you could only feel this at a certain position in the room (not when in bed). This also just stopped working early hours of the morning. We had an awful sleep due to the heat and feeling warm/uncomfortable. There was an awful drainage smell coming from the shower drain in the bathroom. This was immediately obvious upon entering the room. We thought this would maybe disappear once we had showered and had water running through it but unfortunately not and the smell only got worse. We mentioned these things to the reception team when we were checking out the next morning, very understanding and apologetic. We just wanted them to correct the problems before the next guest checked into that room. If we were staying for any longer than 1 night, we would have either tried a different room, or moved to a different hotel. There was no way we could've stayed in that room for another night. Unfortunately we feel it was not worth the £309 we had paid for it. We came away from the stay extremely tired from one of the most uncomfortable nights sleep we've had and disappointed. We had stayed here before and had no concerns. But unfortunately, we won't be staying here again.
I've stayed here on 3 occasions. Well priced, great location and the staff are always amazing.
Fine, helpful with last-minute change.
Room small, slight unpleasant smell and becomes damp as no extractor fan in the bathroom. Bed very comfy and the breakfast was of good quality. Staff were professional.
Really good value for the standard of the hotel. Staff were friendly and helpful. The room was a little warm and a member of staff brought me a fan immediately when I requested one. Comfortable bed and a good shower, which is pretty much all you need for a comfortable stay
Excellent location and good service
Again very lovely stay
Nice stay, very good location. Breakfast only until 10 am.
We stayed in 4 hotels over the few weeks there. We were charged almost 90 eu more per night than your website quoted.I asked about it and got you booked it and it can’t be changed. We asked for wash cloth and was told to purchase them at pennys. At breakfast the woman taking care of things cleared my bowl in front of me while I was still eating. No response when I tried to tell her. She told people they could only use one coffee machine after 9:30. Air conditioning shut off every night causing us to wake up sweating. Forgot to clean our rooms. Would not recommend this place.
The service and comfort were excellent. The building is modern and clean. And if you choose to have breakfast there, it is very good. The bars are excellent as well.
Beste Motel One in HH. Wie immer toler Service!
Very convenient location, room was super clean, the front desk staff was very patient and friendly!
Atef is a great host/bartender! He made us feel welcome right away. Made the best drinks and gave us the best recommendations for our trip!
The only gripe I have is that the carpet wasn’t as clean as I would have expected (not filthy, but I felt it was due a clean) and there was some mould in the grouting of the shower tiles, but not a lot and the bathroom was otherwise immaculate and the best part of the whole room. I liked that the window in the bedroom could open a decent amount to let a breeze through and I was really impressed with the WiFi. I had no problems with noise whatsoever and slept very comfortably. Breakfast was great and staff were all very friendly, helpful, welcoming and polite: from front of house, bar staff, housekeeping - everyone. Great location too!
Seamless and quick check-in. Early check in was available for our group which was great after long flight. Staff was great, always friendly and willing to assist. Nice selection for breakfast
Excellent service, excellent location. Not the first time at the MOTEL ONE hotels, and as always they did not disappoint.
The cloud one is an an excellent hotel very kind helpful staff if I ever get back to new york this is where I would stay would recommend it to everyone 👌🇺🇸🇬🇧
The location was excellent, right near Tivoli and about a 5 min walk from the metro. Lots of things to do nearby. The staff were fantastic, the hotel was clean and modern. I would stay here again. Special mention to Fredrico the bartender, fantastic service and a really friendly guy - made the experience better. The only improvement we could suggest would have been the bed, it was comfortable, but the mattress slid around on the bedframe a bit during the night.
Dear Motel One staff, I would like to thank you for leaving my phone exactly where I lost it. When I realized that my phone wasn’t with me, I assumed that I must’ve left it in the room somewhere. Once I got back to the room, it was still on the bathroom counter. I was very relieved. Greatly appreciated, Krongtong Boonprakong
Very friendly people and a very clean area. Everything is well designed and suitable for all meeting types. The room was very quiet, no noises from the street at all. OVerall a very good experience.
Nice clean hotel. Great bar area including a patio/courtyard which was lovely. Tiny bathroom, but great shower with slider bar shower head (which is what women like!! So we don’t have to get our hair wet on every shower) Would stay again.
In one word : Excellent
Good location, facilities and rooms
Very enjoyable stay at your Manchester Royal Exchange and the staff were very helpful indeed. The service was excellent and quality of room was top quality. The breakfast was very good with lots of choice. I would definitely recommend the hotel to anyone wishing to stay there.
Thank you Anastasiia, great service. Very professional and kind!!
Alles super!
Staff is very good and very helpful. Location of the hotel is excellent.
rooms could be a little bit bigger, i had a little trouble finding a good spot to open my luggage
It was a good stay.
Staff was helpful and friendly Room was always cleaned Thanks Staff
Really great staff. Really kind, informative and helpful. Good location. Can walk to most popular areas easily -10-25minutes. Decent value for money but very basic rooms so have realistic expectations.
Friendly staff, decent rooms, breakfast was sufficient but the only hot option available was boiled eggs
Had an amazing stay for a special birthday - lots of thoughtful touches and easy flow to checkin and check out
Everything about this hotel is perfect! The front desk was so helpful (Johanna is amazing!!!) and was able to find me a room where I could watch the trains come in and out of the HBF and dream of my next visit. The bar is lovely and has excellent drinks, the room is tidy and much more spacious than other hotels of similar price ranges, the breakfast is a collection of staples and sweets and hearty items to start your day right! There is not one thing I could suggest to improve this hotel and location—steps away from the central transportation nerve of the city, access to a quiet outdoor courtyard, near a cool historical monument of Moabit, the friendliest multilingual staff. . . This is my first choice when traveling! Vielen Dank, Motel One Hauptbahnhof!
Very hard bed, got backtroubles first night not eny sleep for 3 nights. Send e mail to the resepsjon. Miss the minibar,,,and very smooth at the floor in the shower
The room was clean and had what we needed. The staff was very helpful. The location was across from the train station and accessible to most things in the city. Quiet room. Would stay again.
Great location, rooms very modern and clean. Friendly reception at on check in and check out.
Clean, modern and super friendly staff
Everything was perfect, the staff, the cleaning, you get support in all you wishes! N
Beautiful central hotel. The staff were all friendly and made our stay wonderful.
very nice people, great location
