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What our guests say
Very good
Overall rating from 394,228 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Yes from start to finish it was great staff friendly, rooms spacious and tidy and warm and clean
My wife and I stayed for one night on a room only basis. Arrived early (2pm) but Reception were still able to accommodate us and provide a room to check into. Friendly Reception staff both on checking in and out of hotel. Room was clean and although basic, it met all our needs for stay. Chose not to purchase the continental breakfast. Newly refurbished bar/lounge area was comfortable.
During the night there was a lot of noise coming from the corridors right through the night. This was hard to get a sleep and was an unpleasant experience
The staff was very friendly but my only disappointment was they gave me the wrong remote for my room and asked several times to correct this and did not get a correct remote until the late evening of my stay so did not get to view TV for most of it. " Without TV"
Stayed Thurs 6 Nov. The hotel is great, second time staying. Staff at reception were lovely and facilities were great. But one staff member let your hotel down. The bar man (curlyish dark hair, nose ring, on shift when we were there 545-615) was incredibly rude. He barked ‘who’s first’, when I asked for a prosecco he said sharply, I’m not free pouring, it’s 125ml then stormed off to the back room to get the bottle. Then a queue of people arrived and he looked up as he was pouring my drink and said ‘for fu*k sake’. I was shocked! When I returned to my colleagues - they asked how the barman was and I explained what happened and they said they experienced the same tone. As a charity I spent over £500 for the stay, which whilst I feel that is excellent value for your hotel, every penny has to be justified in our sector and the tone of that staff member has really put a dark cloud over the stay. I’d like to highlight that everything else was great but I do suggest this individual is spoken to. Hospitality is a wonderful and needed sector, creates so many jobs and customer service is undeniably the most important element. Hopefully this feedback is taken constructively.
The room was fine, but the elevators just could not cope with the flux of people at breakfast time (especially as one was constantly out of order or blocked by cleaning personnel).
Issues with hot water, they knew the system had been cleaned but no one bothered to check prior to arrival, Very hot room and VERY noisy, disturbed sleep and worst night sleep ever in a Motel One. Mentioned on check out and weren’t bothered at all and just dismissive. Am due to stay again over the next few weeks, considering cancelling my bookings and those of my work colleagues
Pleasant hotel in great location. My room-with-a-view was across from picturesque Balmoral hotel as well as the flat roof of Waverly station. Great people watching! Really nice staff, especially after I returned to hotel with bloody nose after falling. Staff supplied ice and bandaids. Breakfast is tasty but basic: rolls, sliced meats and cheese, boiled eggs and yogurt bar. No in-house restaurant for snacks or dinner. A few more food choices would be nice. Bath amenities are sparse — hand soap and body wash.
Fabulous location, we arrived by train and then easily took airport bus upon departure. Safely stored luggage at hotel until check in time. We were given numbered receipt for each luggage item. Walked to all the sights. Very modern bathroom and shower.
Very warm welcome by Kim Carolin who made it possible for me to check in a little bit earlier. She was also super organized and took my company details and issued the invoice straight away. Something I haven’t experienced before. Room was clean and quiet. Breakfast was fabulous. Would definitely recommend to stay
I paid extra for a room with a view, and I did get a reasonable view to the north over the railway station but the window was much smaller than I expected according to the photos online. The only other slight annoyance was that the bathroom door wouldn’t stay open on its own, thus making it necessary to turn the light on every time I wanted to duck in for a few seconds to get an item or rinse my hands, etc. If I didn’t pay attention it would bang shut behind me. Location was unbeatable for access to the railway station, the old town, and most of the points of interest being just a short walk away. Cleanliness good, and the bed was comfortable. Breakfast was adequate.
Very friendly service and accommodating staff, would definitely stay there again when next in Glasgow
Nice and clean,all you need for a holiday
Generally good apart from the constant sound of running water - room 421, this made sleeping very difficult
Great room, great view, clean and nice staff
Would really elevate my experience if there were bins in the room, tissue paper, smart TV, fridge, basic amenities.
Motel One in great location in Manchester, very friendly staff and a nice lounge and breakfast area with all the standard Motel One services and some references to the history of the Royal Exchange with yarn.
Best room with special anniversary touches! Thanks to all the staff who made it happen!
Great location, friendly staff, clean room. I will definitely book again when returning to Edinburgh.
very pleasant and efficient
the hotel is lacking basic comforts that you'd expect in any hotel these days - hair dryer, iron, cold shower, poorly placed plug sockets. it also wasn't cheap or even on the lighter side of reasonable. the breakfast was also super disappointing - nothing hot available.
Absolutely lovely our stay at Motel One Princes St, Edinburgh. The location, the staff, the bar, the room, the bed were all excellent. Will definitely stay here again next time we're in Edinburgh.
Excellent staff really helpful especially ginevra and Fatima . Great customer service
I always love staying at Motel One
Michael at reception with excellent checking us in out and helping us park our car
We were very impressed with this Hotel. Staff were very friendly and professional. The room was lovely,comfortable bed and very clean, and you can tell staff take pride in this. Met domestic staff on the corridors who continually asked if everything was ok in our room. Location was ideal on princes street,right at the heart of everything. Breakfast was great,every taste catered for.We were so impressed,we've booked another break at this hotel next year!
The hotel is adequate. No access control on elevator, no kettle or coffee in room and chaotic and only cold breakfast were disappointing
Comfortable stay in lovely hotel surroundings. Quiet and comfortable bed. Everything I needed. Loved spending time in hotel bar/lobby. Fantastic location. Couldn’t adjust the heating/aircon as I think switch was broken in room 11.05
I missed glasses for water, a kettle. This is some basic things could be available.
Good atention at front desk. Decoration nice Problem air condicioner at room.
We always use this hotel when staying in Edinburgh & usually have no problems but this time the room was cold & very noisy. We told reception about the room being cold. They gave us a heater which did heat the room quickly. The noise was coming from the street most of the night. So annoying. We have never had problems like this before. The staff were helpful though.
A very stylish hotel, relaxed and friendly atmosphere. Perfect location, set back on a quiet side street. But close to all Dublin has to offer. Tram outside the entrance. Temple Bar area just a short walk over the Ha’penny Bridge.
For me Motel One is very practical. However what I dislike (who wouldn't) is there price gouging. I can understand the increase in price when there is an event taking place but to effectively double it does not sit well with me
Great hotel . Lovely bar and rooms were clean and modern . Great shower too . Would 100% recommend
I stay at Piccadilly Motel One at least 4 times a month and maybe more and have done for the last 2 years. I reported my AC wasn’t working on Wednesday morning after a bad nights sleep and had expected it would be resolved the next night. But it wasn’t. Man City were playing and the place was full. I had another terrible nights sleep. Room 38 on 4th floor. Check it out. I am a corporate member and expect better service please.
I would like to especially thank Yıldız and Kaba for their friendly attitude and excellent service at breakfast.
Been always a pleasure to stay in your hotel especially Palaisplatz in Dresden Neustadt. Workers are nice. Would be nice to have buffet there in the evening with live music!! If you ever want to try, I’m a Cook and Professional Singer too and can entertain your people. Just give me a try.The location is very cool and can attract thousands of people!. Best regards, Aaron Lordson https://aaronlordson.com Tel:00377 680 8611 81
When k checked in for three rooms, i wanted room away from street, due to noisy roadworks. The two other got rooms away, but not i. When I added he had mixed up, even he had my passport all the time. He might wrote wrong was his explanation. Yeah, I said. You wrote like crap and the he was offended. In sted of doing a proper job, he just didn't care. Not my first time at this hotel but for sure the last.
Motel one was situated near the train station so took minutes to locate. The room was spotless however it didn't offer tea/coffee facilities but I didn't ask reception if they supplied a kettle
Lovely Hotel in the Centre of Manchester. Great position for shopping trams and places to visit. Great staff and service.😊
This property is located just steps away from the bahnhof, city center and public transportation. The room was modern and clean. The bar was nicely decorated and had reasonably priced drinks. The price was exceptionally reasonable.
Welcoming and knowledgeable check in desk taking care of my welfare. The bar manager was also a fantastic advert for your brand with his friendly attitude.
Very nice stay - helpful staff, long check out and a descent bed and breakfast.
Friendly staff, clean,
It was a spontaneous stay following some train cancellations but I’m so glad there was a room available. All the staff were so friendly and welcoming (despite the time of night!). The reception is really inviting and stylish, as was the room. I felt really safe staying in the hotel and also sitting in the bar area on my own.
This hotel had many good points - location was great, interior was very modern, very clean, staff very friendly, rooftop area was a major plus and hair dryer was amazing. However, there are a few reasons we would choose not to stay at any motel one hotel in the future. Firstly, the room was far too small. We had one large suitcase and found it very difficult to manoeuvre around the room with it open and there was very little usable hanging space therefore had to keep the case open at all times. Secondly there was no kettle in the room and thirdly no fridge. In a hot country, particularly where you cant drink tap water i find this unacceptable. We considered buying a kettle but couldn’t store milk anywhere. Staff were helpful in providing hot water each morning but that shouldn't have to be the case. I appreciate i should have read up to check there was both a fridge & kettle in the room, as we would not have chosen to stay with at this hotel if i had known, but unfortunately i will not be staying at a motel one again unless these were to be added in.
I would stay again. Pricing through Egencia wonky as had to book The Washington for two nights after staying one because price went from ~$300 to over $600. Otherwise, would have stayed three nights.
Dane on reception was very welcoming, friendly and efficient. A pleasure to deal with. As usual, I enjoyed my stay., especially as the rate was very reasonable. Location is great, and I love the ambience in the lounge area. Would definitely recommend.
Good location for train travellers. Most central areas within walking distance. Air con fan rather noisy, so turned off. Local tram bells can be heard at 6th floor, and start early. TV display rather broken, but wifi good. Served well for a short break!
Great place, excellent location on the U2 subway line, quiet location, great breakfast, very friendly staff