Motel One Hamburg-Alster
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Very good
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Great staff, clean rooms, nice buffet with vegan options. There was a good deal days before trip for 96€. Thats great. Location is a bit far from center but walking distance to Alster/Lange Reihe. Rooms with xx01 or xx02 have beautiful view of city.
Alles super!
Martin at the reception was super helpful and very kind.
Excellent location excellent service
Excellent stay, as usual. One downside was the bar service this time. On one occasion, I wanted to order at the bar as usual and was told to find a seat and someone would be with me shortly. I left after 20min of waiting - it wasn't busy btw.
Breakfast Area could be bigger. When we arrived late desks were fully occupied and we were forced to sit together on desk with others. The bed was to hard for a good sleep
War ok.
Alles Super
It is the second time that we stay in Motel One, the first one was in Boon. We like of the modern and casual stile, customer service and attention. We also highlight breakfast, with organic and vegan itens. Thank you Roseli e Fabio
Very efficiently run hotel - staff polite helpful and competent .
Entrance is very good looking as hotel from outside. Breakfast is nice but it could be more extensive including scrambled eggs, baked bacon, etc. It is a bit weird to sit in those chairs :D My room cleanliness was satisfactory but not great. I've found toilet not so clean and smelling a bit weird so I flushed it myself. There were female hairs in my bathroom including my bed. In my bed under the pillow I found another few female hairs from head. Please take that into consideration. Also for higher rating I would expect pair of slippers as you have carpets in the rooms :) Hair drier was quite full of dust. Otherwise very pleasant to sleep in the bed! Thank you!
The breakfast was nice and the staff were so accommodating!!!
Alles super
I’m a big fan of Motel One and had another great experience during my recent stay. From the moment I arrived, the reception staff were excellent—especially the lady who checked me in. She was super friendly and asked if I had any floor preferences. I told her I’d love to be as high up as possible, and she got me a room on the 17th floor, at the back of the building so I wouldn’t hear any street noise. It was quiet and peaceful, and I really appreciated her thoughtfulness. The room was a good size—not huge, but definitely comfortable—and very clean. The hallways and elevators were also spotless, and everything felt well-maintained and cared for. My only critique was during breakfast. When I came down, I saw the staff were very busy, so I waited a bit before asking for a barista coffee. Eventually, I asked one of the staff if I could have a cappuccino while she was making espresso for another guest. She told me to get coffee from the filter machine instead. I understand they were busy, but unfortunately, I don’t enjoy that kind of coffee—it upsets my stomach, and it’s just not the same for me. It was a bit disappointing to start my day without coffee, though I know it’s a small thing in the big picture. That said, everything else about my stay was excellent. When I checked out, I left my luggage at the front desk for a few hours, and again, the reception staff were just fantastic—friendly, helpful, and professional every time I spoke to them. Overall, I’d still highly recommend Motel One. It’s great value for money, clean, stylish, and usually the staff really go out of their way to make your stay comfortable. I’ll definitely be back.
I like the reception. It’s so welcoming. Staying in the 17th floor afforded us opportunity to have a panoramic view of Hamburg.
Overall hotel is nice, but there was something wrong with my room. I stayed in room 1722, and the bathroom smelled like a sewer. If I left the bathroom door open at anytime, the whole room would smell like a sewer as well. Also, there was no wash towels in the bathroom, so no real way to wash your body or face. I asked my friend if his was this way, he was in 1720, he was not having the issue with the smell.
Very nice and helpful staff; clean rooms; breakfast looked tasty - but I haven't tried it
Everything is great. The room is nice and clean, the parking is also nice. It would be nice if there was a mini bar at the room.
The staff was quite inexperienced and slow, esp. the situation at breakfast (no space) was a bummer. On top they charged me almost 100 Euro too much, which I fortunately discovered, but haven't received back yet :-(
The service we received from the whole reception team was superb - especially Mario who went above and beyond to be helpful
Only shortcoming was check-in. Not enough staff (2) and a queue out the front door. We understand it was a busy week, but someone had to know you had a lot of bookings.
The room was clean, quiet and comfortable. The shower gel with mint was unusable for me. There are, however, no alternatives offered. The prices of drinks at the bar are exorbitant. Very friendly staff
Great location, clean reception area. Carpet in the room was very dirty, could smell the dust overnight. AC was not working which in the end was good since the carpet was dirty. Water was very lukewarm.
Nice room on high floor as requested, thank you very much. Friendly check-in, thank you Pascale. Difficult to unpack as no folding stand to put suitcase on (most Motel Ones have one of these now).
The hotel was very good—clean and comfortable. Unfortunately, I had a bad experience at check-in, as the receptionist seemed disappointed when they realized I didn't speak German and only spoke English, Catalan or Spanish.
Nice, very centrally located hotel with a wonderful personal service. Close to Hamburg central station.
Really nice, clean and calm room.
I very much appreciate the bio food range; however, the choice of vegan deli cuts and cheese is very limited and in all hotels the same, for a frequent guest it is getting monotonous. Vegan salami or bacon would already make a difference
Effizientes Business Hotel
Effizientes Design-Hotel
Very clean. Nice atmosphere.
Very kind staff, an amazing view from the 9th floor (especially regarding the fireworks) an awesome variety of breakfast even for vegetarians or vegans - there’s nothing to complain about!
Poblems getting my invoice modification. The invoice was online paid. By mail I was told that on arrival could be modified. On arrival the staff said that I should write to the financial departament explaining my request. After by mail they said that I should sent reservation number (when it was already in the mail). Later they said that was not possible because was online paid. Then I insisted and they sent a new invoice exactly the same. This is incredible. A lot of energy is used in this story for nothing. Lack of profesionalism.
The hotel is relatively cheap and quite well situated. The 18th floor was definitely quiet. Room is small but modern. What it lacks is any spirit, a good breakfast buffet, and coffee tea and a fridge in the room. The bedsheet had a strange fresh stain on it. It was solved by housekeeping. The bar is not very atmospheric. They sell expensive cocktails and overpriced wine. Beer was only a very small selection. I thought parking was free, but that costs 20 euro per night you stay. If you have the time you may want to park elsewhere for less.
Alles Positiv 👍
150 EUR for one night + 20 EUR parking ticket If no space, you just paid 20 EUR for NOTHING
everything was fine.
Really happy, thanks to the great staff. I was given a room on a higher floor upon request and I appreciate the polite, competent and proactive help. Also, the breakfast is impressive, especially the perfect eggs.
I made a booking online directly with the hotel and arrived after midnight. My booking was canceled by the hotel without telling me. Luckily the gentleman at the reception was able to bike me again but the price was higher and no breakfast included so I had to pay more than my original booking.
Alles Top!
Overall good, however the last night was incredible, unpleasantly noisy due to an electronic music party in the student campus bordering the hotel.
I booked two rooms for 4 nights yet the person at the reception named Anas just gave me ONE bottle of water. I had to beg for a second considering I had two rooms. Furthermore as member of Motel One I got a breakfast voucher for which I thank you but then what is tis gift worth if the validity term is just three months....!
No light in my room. No other room available, had to wait 1 hour extra at check in.
Alles super
Perfect
Typical Motel One: Clean, nice room, a bit small as expected :-) Breakfast is nothing spectacular but good.
Alles war perfekt.
Early check in was great!
Fidel at the reception was so welcoming and helpful, he really is a gem
Great location! Friendly staff at reception desk
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Location and surroundings
Road Trip Hamburg-Lübeck-Rostock
Ahoy! The best route and places to get a fresh breeze to blow around your nose.
Hotel Hamburg Alster
Located right in the trendy district of St Georg, our affordable design hotel is all about the nearby Alster river. The Inner and Outer Alster lakes offer fun and relaxation to sailing, canoeing and rowing enthusiasts, while the surrounding parks and art-nouveau villas form a stunning backdrop for extended, leisurely walks. But first, you will witness the wintry side of Hamburg at our reception desk: a festival on the frozen Alster river demonstrates the chilly temperatures our Hanseatic City can reach. Walnut blinds on the ceiling of our bar embody the gentle waves of the Alster river, while accessories such as sailboats, ferry lamps and sailor's hats complete the maritime design concept of our hotel.
Our Motel One Hamburg-Alster is located in one of the most sought-after residential areas of the city. Fashionable street cafés, boutiques and the riverbank of the local tributary of the Elbe invite you to meander.
The central location of the city places you at a stone's throw of its sights: Mönckebergstraße, one of Hamburg's main shopping streets, is within comfortable walking distance. The underground and overground train station Berliner Tor and the underground station Lohmühlenstraße right outside the hotel connect you to the public transport network. If you are arriving and departing by train, you will be glad to know that Hamburg central station is only a few hundred metres away from our hotel.
Enjoy a stay in our Design Hotel by the Alster river and discover why the popular German musician Lotto King Karl once sang: “Hamburg, my pearl – you beautiful city, you.”
