Motel One Hamburg-Airport
What our guests say
Very good
Overall rating from 3,615 ratings
Friendliness 9.3 of 10
Cleanliness 9.1 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 8.8 of 10
Room 8.3 of 10
Bathroom 8.5 of 10
Free WiFi 9 of 10
Value for money 8.4 of 10
Breakfast service 8.2 of 10
Yes ok stay not too bad Aircon system or air system didn’t seem to work
There was mold in the shower, water pressure is, as always, underwhelmingly low. And I've left without an invoice for my company, whereas I was told the first day I'd have it by next morning, then a second person told me I'd have to ask for it when checking out, and in check out, I was told Motel One only sends them by email nowadays. Problem is, I still haven't received the invoice and now must send an email to ask for it
Nice place, friendly service, easy access to the airport
Alles war top
Good
Comfortable and quiet hotel within an easy walking distance to the airport. Public transport into the city is also very easy. The staff even prepared a breakfast to go for my very early flight. This was my second time at this hotel and I’ll stay again in the future.
Excellent service, especially at the breakfast service!
While I had a good stay, I would kindly ask that staff do not comment on the physical appearance of guests in either a positive or negative sense. I felt uncomfortable after some unsolicited attention from a male staff member.
Only request and I am not aware of if this is available. Would like to be able to have access to ice. It would be nice if the hotels in the area can work a deal with The Fit X across the street to come up with a 3 day pass, as for now this place only has a one day pass, Maybe a small fee for a 3 day pas.
The room smells very bad. The air conditioner have never been cleaned.
Rooms were tiny. Barely space to set luggage. It was warm, and AC was unable to cool room.
Super Service, alles was man brauch
I was only disappointed that the bar was out of olives, otherwise very lovely and pleasent.
If I pay for a hotel room with air conditioning it should stay on the entire night and not switch off at 11pm and stay off until the next morning. This has been the case this time as well as last time. Unacceptable.
We booked last minute and had a fast checkin. It was reassuring to see that my identity was checked upon arrival as we were exhausted after a long car drive.
check-in was a bit long, since I had already expressed-checked in; staff could not find my booking
Service a big 10! Really, really good. I forgot my phone charger and they charged it at the desk for me. They helped me out wonderfully with a postcard I wanted tot send. It was really awesome! A big thank you to the team! Breakfast was not worth the money, grade a 3. No bacon&eggs, no pancakes, no plain soft cheese for basis of your cereal. For 18 euro this should have been included. Please bring either the price for breakfast down or upgrade the breakfast itself.
Unfortunately, the rooms show signs of wear and tear. Even considering today's rising costs, Motel One seems to have strayed significantly from its previous pricing policy. If Motel One is determined to maintain its high pricing policy by lowering its standards, it will probably not be the first choice. The number of staff and their diligent efforts do not seem sufficient to compensate for this shortcoming. This situation only will lead to more wear and tear on the employees.
It would help to have coffee or tea in the room
Very good staff... Everyone from check in to bar staff were excellent. Congratulations!
Super Hotel
10
The check in was cumbersome and took longer than normal. The room was good and very clean. The staff in the morning was very helpful and customer oriented in helping organizing a coffee for me (although I did not boom breakfast).
Overall satisfied. One remark: upon check-in the person at the lobby got frustrated about remarks I made about necessity of passport for check-in. He made angry remarks towards me, and throw my passport on the bench. I never experienced such behavior in the past. Not acceptable.
Everything was good, but TV switches on automatically in the night
Alles super.
Gut 👍 👍 👍
As usual the best location is priority in choice of Airport Motel One. Additionally have to say that breakfast is good enough to keep you running safe at least a half a day. A very friendly staff, you are always welcome there!
Convenient for late night stay near the airport, however the room smelled of cigarette smoke and it was late and I was too tired to change it.
Great place to stay, bar is open and convenient Only issue, patio closes early and no free coffee.
Really nice Hotel.
Alles okay
Top !
The location is convenient to the airport and the bus, and the staff was very helpful. I did not use the lounge or bar and not applicable was not an option, so I gave a neutral rating.
Leon, Maria and Carl were the best hosts someone could ask for. These guys made me feel confortable and in a home far from home. I highly recommend those 3.
War alles super!
Good vibe, pleasant staff. Bar area very nice, breakfast very good. Had a toastie, nice
No amenities. And for the high price would be nice to include at least a Water Boiler.
Alles gut 👍
Great stay, walking distance from the airport. It was a bit hot during the night at some point.
not really any complaint but room was a bit small with few seating possibilities. There was no electrical outlet near the only table for plugging in computer etc., no place to leave suitcase when opened
As always a good choice for a pre-night to an early flight. Rooms are quite small and with basic equipment, but clean. It's a pity that there are few options for going out to eat. Either you go to the airport, which only has fast food, or there are two simple, small restaurants (a pizzeria and a Greek place) in a side street.
Prima
I come here 2-4 times a year. Perfect location, perfect rooms and great parking with the option to leave and come back multiple times. Good price and never a really long line at check in when i am there. The highlight: The employee by the name of „Singh“ (sorry, I don’t have the full name) in the bar/lobby area. He is always the best and hardest working employee on site. I‘d book a stay at this Hotel just because of his service and attitude. He deserves a special recognition!!!!
Sauber, stylish, effizient.
Quiet, clean, easy access to airport.
I had done already the whole check-in procedure until receiving a check-in card for the Wallet. Still it took longer than in any conventional hotel to have my check-in done. WIFI was the worst in the last 7 years (= 80 hotels): cumbersome to log in, being kicked out. I couldn't get anything done. Upon arrival, the bar had only sandwiches and potato chips. I preferred not to eat at all. the ambience is cosy in general and the rooms have everything in the right place.
Everything was clean and nice. Improvement would be to have additional duvet, some kind of small refrigerator and few more hangers.
There should be more gluten-free and lactose-free (e.g. rice drink) choices at breakfast.
Alles prima!!!
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Hamburg-Lubeck-Rostock
Ahoy! The best route and places to get a fresh breeze to blow around your nose.
Hotel Hamburg Airport
The design of our hotel at Hamburg Airport is inspired by humanity’s dream of flying. In the comfortable lounge of our Motel One Hamburg-Airport, propeller-shaped partition walls made from solid walnut and themed metal prints recount the history of air travel. Lamps by Tom Dixon illuminate the sky above the bar; their sweeping shapes are reminiscent of aircraft from the pioneering age of aviation. A natural stone wall covered in clocks tells you the time in Sydney, London and New York and emphasises the role of Hamburg as a significant commercial metropolis.
Model aeroplanes, books on the history of air travel, and globes will tickle your travel bug.
Our Motel One Hamburg-Airport offers air travellers affordable accommodation in close proximity to the airport. The nearby Röntgenstraße bus stop connects you to the public transport network of the city for easy access to its central sights: the Elbphilharmonie, Michel, Reeperbahn and the Messe Hamburg exhibition grounds await.
