Motel One Innsbruck
What our guests say
Very good
Overall rating from 3,862 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9.1 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.4 of 10
Breakfast service 8.4 of 10
Good location, kind personnel.
Our room was AWESOME! Thanks for that :) The view was gorgeous, and the room was functional and made good use of the available space. Shout out to the locker that could easily accommodate my 14" laptop :D The breakfast was a bit boring though, the same menu every day. It would've been nice to have scrambled eggs / sausages etc. Also, the ground floor has no toilets, you have to go up to the 12th floor. However, the lift is blazingly fast somehow, and at the same time quite smooth.
Great location and our room was good. Breakfast is in a beautiful location but quite frankly the logistics of the room is not that good and the food selection is just ok.
Million dollar view from the corner rooms, excellent staff and location.
Convenient location to Central Train Station. Carpet is not well maintained. Dun like disposal cups.
Good location, good breakfast, comfortable bed. However room was too hot and A/C unit didn't work so had to sleep with window open all night and listen to the trains and station announcements. Bedside tables far too small. Water pressure in shower was inadequate
Friendly and knowledgeable staff excellent recommendations for local cafes etc. Room was comfortable, quiet and clean.
Our room was smelling (smoke) so we had to change rooms.
We enjoyed our stay but found the room too warm and when we opened the window the noise level was high.
Great location, great rooftop bar. Lovely breakfast! Room we had a bit small but nice a new.
The front desk was exceptional, very friendly, clear and helpful.
The room was clean and facilities were werein a good situation. The staff members of hotel were also nice and helpful. On the otherhand, hotel location is the best that it is next to the OBB main station.
Bathroom door was making creaking noise every time, was bit annoying when somebody is asleep
Everything is clean and tidy. Excellent view from the room.
I could not check in by my name. Moreover, I was requested to pay cancelation fee, although I stayed tow nights according to the reservation , and payed the fee at checking in.
I loved staying at Motel One, the location is perfect, the room very nice, perfect for one person, with a nice view, the bed was very confortable, the bathroom also excellent. Very clean, very tidy. My only not so good thing is that the temprature controler was not working, even adjusting the temperature, the room was always a little too cold.
Amazing view. Amazing bar. In room 12.26 the bathroom stank a bit (I think the sink of the shower was the problem. Service 10/10
Fantastic view from the very nice room.
Helpful friendly staff, fantastic view from rooms. Quite simply what we needed on our stay. Last but not least, good prices.
Fantastic. Amazing views from the room. Luggage storage prior to check in. Very kind and friendly staff! One woman at the check in desk was FANTASTIC - so very kind and helpful. Hotel bar was super!
Top Hotel
We love the view from our room, we only wish if our floor is higher. Everything is perfect and room is spacious. The rooftop bar is great as well.
Fantastic location, great bar with amazing views and all round very professional lovely staff
Motel One Innsbruck was a great stay for our trip as a couple—comfortable, clean, and perfectly located. The room felt cozy and modern, and we had a really relaxing stay overall. Breakfast was nice with good quality options, and the staff were friendly and attentive, making the service feel smooth and welcoming throughout.
I had a pleasant stay at Innsbruck Motel and would rate it 8 out of 10. Overall, everything was good—the room was comfortable and the stay was enjoyable. The only downside was that the toilet floor was a bit slippery, which could be improved for safety. Other than that, I was satisfied with my experience.
I loved so many things about this hotel! First, of course, the magnificent views! But also the fact that there was a airing window in my room that opened so that you could avoid that damp hotel smell. And plenty of vegan options (clearly marked) at the breakfast. Receptionist Matteo gave me a heartfelt welcome! The few downsides mainly had to do with how the breakfast was served. The lounge was beautiful but noisy, which was made worse by the terrible music constantly played there (the third day, I wore earplugs). Furniture was not made for eating, too few hard chairs and instead plenty of sofas and soft armchairs - really uncomfortable for sitting at a table. When I arrived 45 minutes before breakfast closed, some items were already run out and not replaced upon request.
Hello, We were very disappointed. The first night went well, but the second (Friday night) did not go well. At 11 p.m., we were disturbed by the noise from the rooftop party (13th floor). We were on the 12th floor (room 15). In addition to the noise of footsteps, the problem was that the toilets were on the 12th floor and that drunk people were walking around on the 12th floor and especially slamming the toilet doors. My wife, who has ear problems, was able to sleep, but not me until 2am. Your team did offer to change our room, but since my wife was sleeping, it was not possible. Also, the voucher for a free breakfast proposed was not realistic because we have not planned to come back. Everything was already paid when we arrived so a voucher made no sense. I am also disppointed that no manager was able to see us to received our complains and to offer a real compensation. Not a good experience and no professionnal management of the pb (how you can rent a room at the 12 level when there is a party at the 13 level?) Sylvain et Caroline PASQUIET
Great location, views and price.
Fantastic views
Everything was great. The only thing that could have been improved is variety at the breakfast. Although I did appreciate all products being bio. In addition, it would have been nice to have some extra shelves in the room, as well as smart TV with Netflix. Also, it was difficult to keep the shower floor dry when showering...
Clean, convenient to everything..amazing views!
Concerned about security. The rooftop bar is open to the public and accessed by the guest elevators. Apparently non residents can only access the bar on the13th floor as they don't have a room key but I saw many groups of people getting on the lifts at the same time as hotel guests so basically anyone can access the guest floors. There are also guest rooms on the 12th floor directly under the bar where the bar/lounge toilets are located, again with free access to non residents. I have stayed in Motel One hotels all over Europe but never had any security concerns but I will not stay here in future.
Wonderful stay. Clean, efficient, great location, and friendly staff working in the bar/lounge. Great views, too. I will definitely return. Thanks!
A very clean modern hotel right next to the railway and bus station. Despite that it was very quiet. Excellent continental breakfast. Comfy beds. Bedroom was a little too hot for me, but there was an opening window once I worked out how to do it! Overall I would definitely stay again.
Overall, the hotel was very good. It was just a couple small items that kept me from giving you 10 points. When we booked the room, we were told there would be bottles of water for us to drink, the person at the front desk said that we had to go to the bar on the 13th floor to receive them, when we got there the bartender charged us six euros for a bottle of water. Also the bathroom entirely clean. There was signs of toothpaste and soap still in the sink. And it just made us wonder what else didn’t get thoroughly cleaned.
highly recommended :-D ; Friendly reception (early checkin) ; clean room ; all i need
excellent location, excellent roof top bar and breakfast area
Highly professional - reception, cleaning, bar and breakfast staff.
This hotel was spotlessly clean and great value for money in a very accessible spot in town. The staff were really helpful and there was a nice atmosphere. Rooms are on the small side and I would have liked conditioner in the bathroom.
A great venue. Friendly staff. Room was clean and comfortable for our ski trip.
Dogs should not be allowed in the breakfast room and you should have bedrooms specifically for guests with dogs. It is most unhygenic for other guests especially those with allergies
Great final leg to our journey, could have had a water in room breakfast a little to expensive
Basic facilities, nice breakfast just right . The size of room just right for one elderly lady but would have been too small for two unrelated persons. Bed and pillows very comfortable to
The property is situated just next to the Innsbruck rail station. Beautiful view from the room on 12th floor!
Very well located, nice design and vibrant atmosphere
Opened the door to my room and it absolutely stank of cigarettes. I went downstairs and asked for another room and they told me there were no other rooms. They came up to the room and opened the windows and turned on the bathroom fan and told me to go up to the bar for a drink (I arrived at 23:30, I was exhausted and had no interest in another drink). At 1:00, I went back down to the room and it not only still smelled terrible, it was now freezing cold as well. I went back down to the front desk and said the room was unacceptable and I was beyond exhausted - quick as can be, he handed me the key to a new room. Now tell me why that couldn't have happened an hour and a half earlier? Worst service ever, truly. I only got 4 hours of sleep and missed an important event in the morning.
I like the hotel and am generally happy there. But my room on the 12th floor was somewhat noisy (because of the rooftop bar), both in the late evening and in the early morning. And I find the seating in the bar uncomfortable for breakfast: too many tables are too low for comfort. The background music is irritatingly loud.
A room of good standard and a nice breakfast experience. Most of all is the service excellence we experienced. All the people we met were very helpful and nice.
Super
I understand that the hotel is business hotel which i booked because of the location. The receptions are ok (some are willing to service some did because of the duty.) I hardly complain about the hotel because i expect what i paid for. The worse thing is the staff at the bar, i asked for the seat available but he point at my face and tell me (not ask me) to out to wait outside. I understand that under the busy situation he may stress and don't want to talk nice to me. But you are the service provider, I'm a customer that at least i pay for the hotel. When i complain with the reception, he said he understand but doesn't feel of any understanding at all just a plain script. I think more training needed for some staff here
Gallery
Everything you need at a glance
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- My Service OptionOpt out of daily housekeeping – to help our environment
- Roof-top terraceWith views over the city
- Mobile keyFor beOne members: your digital room key on your smartphone
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Airport transfer (charge applies)Conveniently get to the airport
- One LoungeWith workbench for comfortable working
- Pets welcomeContact the hotel directly
- Free WiFiThroughout the premises
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
The One with a view
- Queen-size or king-size bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Room size 16 m² - 20 m²
The One with a balcony
- Balcony
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Special One
- King-size bed (180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- Room size 16 m² - 20 m²
Special One with a view
- King-size bed (180 cm)
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Room size 16 m² - 20 m²
Location and surroundings
6 Design Highlights
Of course there is much more to see in our hotel in Innsbruck but these six highlight give you a taste of what awaits you in Tyrol.
Slope Stormers
From the lobby to the lift in just 20 minutes?
No problem in Innsbruck - here, winter sports enthusiasts of all kinds have plenty to choose from in the immediate vicinity.
Hotel Innsbruck
The big city village
Welcome to the most urban village in Austria! Did you know that genuine Tyroleans affectionately refer to Innsbruck as an ‘overgrown village’? And rightly so, because the fifth-largest city in the ‘Alpine Republic’ combines big-city flair with rural idyll. Shall we prove it to you? In our Motel One Innsbruck, the big city village is at your doorstep.
Alpine chalet in the urban jungle – your hotel in Innsbruck
Good news! There’s no need to scale the Nordkette if you want to make yourself at home in an Alpine chalet. No, this Alpine chalet lies in the heart of the city. Your hotel brings the mountains to the valley, right next to the central train station. Snuggle up in a velvet armchair and warm yourself by the crackling fire. See for yourself: the flatscreen in the lobby is just as rustic and cosy as a real Tyrolean tiled stove.
All you need is a drink. Treat yourself to a refreshment from the bar, lean back in our rustic country-style sofas and enjoy the view of the Nordkette. And, since we can’t actually move mountains into our design hotel, we’ve simply recreated the beautiful forces of nature in trendy fine arts style on the glass façades of our lobby. One thing is for certain – you’ve never experienced the Tyrolean Alps like this.
In the mood for the real thing? You can experience the mountain range up close and personal right outside our affordable hotel. Like an attentive guardian, it surrounds the valley – from the New Town to the Old Town.
Speaking of the Old Town, Innsbruck’s narrow cobblestone alleys and decorative half-timber houses are also just a stone’s throw from the hotel. Take a leisurely stroll through the historical centre, pay a visit to the Baroque Cathedral of St. James and take a selfie in front of the Golden Roof, Innsbruck’s smallest and greatest treasure. Hungry? A serving of Tyrolean Speckknödel, or bacon dumplings, and “Kiachl”, a traditional doughnut, will fortify you for an eventful foray through the big city village. Because Innsbruck is not done with you yet – not by a long shot. You already know its lively urban side. But what about its calm and natural side?
At the feet of Tyrolean nature – your hotel in Innsbruck
How does it feel to fly? Now you can find out. At the Bergisel ski jump, you can reach for the sky. Even from a distance, the slender steel giant by architect Zaha Hadid sparks a thrill. After getting your adrenaline kick, bring your racing heartbeat back to normal with a cup of coffee and a slice of cake in the Bergisel Sky restaurant. The Innsbruck Nordkette cable car takes you even higher. The panoramic gondolas offer you a breathtaking 360-degree-view of the jewel of the Alps. And who knows? If you look close enough, you might even spot an ibex or a marmot during your journey. After all, what’s that they say? Tyrol is the home of the ibex and the marmot.
