Motel One Berlin-Alexanderplatz
default_title
Very good
total_ratings
Friendliness rating
Cleanliness rating
Reception rating
Lounge & Bar rating
Location rating
Room rating
Bathroom rating
Free WiFi rating
Value for money rating
Breakfast service rating
Super central. Staff were friendly and the amenities were good. Excellent value for the price (compared to accommodation elsewhere in Berlin, and even more so by Alexanderplatz). I normally use AirBNB but will check out Metro One hotels first when I travel to larger cities from now on.
Excellent location, nice bar with city view, typical (nice) Motel One room.
Great location, helpful and friendly staff. Will return.
Warm welcome, service at the reception is always fast and with a smile, there are many employees at the reception, there are many elevators, high level of cleanliness, we got the room quickly, central location and fantastic breakfast (it would be better if there was a stand for making omelettes, just hard-boiled eggs is not enough) We are glad we met you. We will recommend and we will also return. I see that you have a high level of service awareness and it is very important to you that your customers are satisfied.
Nice hotel in a good location, our flight into Berlin was very early and we luckily were able to get a room when we arrived at around 11am.
Very helpful and friendly checkin people. When I asked for a quiet room (almost impossible by Alexanderplatz), she moved me up near the top of the building. Super service!
Perfect location. Modern, cozy and the most important quiet rooms. Beds are comfy 😌 Breakfast is delicious but a bit pricey (just in my opinion) Overall 10 out of 10, will recommend 👌 to friends
Location was excellent, staff very friendly and professional. Overall we enjoyed our stay. Room had very little space for hanging up clothes and no privacy drapes. Bathroom - shower head placement awkward, no space like a ledge or rack to put any personal things like washcloth etc, no grab bar. The raised sink basin leaves no space to conveniently place toiletries. The hand towel bar directly over the trash can is not a good location.
Friendly staff. Clean room. Asked for a room with a view and got one with a marvellous view of the Fernsehturm and the station.
Quite good but found empty small water bottle in the safe when we arrived…
Beautiful hotel, very strategic to visit Berlin. Very clean and beautiful view from my room at 15th floor. The staff is very friendly and kind. Nice the lounge and the rooftop bar. The breakfast is good but IMHO expensive. Highly recommended. I will be back for sure.
Alles war super
Hotel was lovely to stay, very central and easy to find. Staff were always very helpful and welcoming. Our room was cleaned every day to a good standard. The lounge terrace on floor 2 was stunning and so relaxed to sit and have a drink.
Fantastic location, spacious hotel great breakfast and amazing staff all sight easily accessible through local bus saving heaps on not needing tours!! Highly recommend
Modern hotel in great location right next to Alexanderplatz. Nice room with comfortable bed and bath with relaxing shower. Super sound-proof windows. Courtyard lounge on 2nd floor, bar with great views on the 18th. Efficient check-in, friendly staff. What else do you need? We will be back!
This was my 4th trip here and it was always wonderful, the room was ready and clean when I arrived and the staff were super friendly and helpful
The location was great and customer service at the reception was excellent. The room was very good.
The service from reception staff was outstanding and always keen to assist. Interactions were very friendly and supportive. Recommendations and instructions for travel were brilliant. Upgrade and breakfast comp greatly appreciated!! Definate membership benefits!!
All perfect
Great location, very clean.
It was a perfect stay, very central to everything that you need. The staff are very accommodating and friendly, it made our stay wonderful.
Great value for the price. Front desk people were great (Philip is a machine!) and the location was very convenient.
Rooms are clean, location is great. But our bed was too hard and also I found the breakfast too basic.
There's not enough Telephone connection and Internet connections on the side of middle rooms ( Man has to get outside of the room or stand near the window in order to get proper telephone connections ).
The bed was very comfortable and the breakfast exceeded my expectations. I opted to have my room cleaned every day and maintain it was the right decision due to the weird insects I found crawling around on the floor, especially silverfish. Also, the bathroom ventilation was so poor that my toiletry bag was soaked when I packed my bags.
Good facilities, friendly helpful staff, clean, great breakfast, lovely hotel.
Lounge to cold, guests in bar to loud...
Great location, staff, and price Good rooms and bars Not strong enough Wifi
Very good location The stuff was nice and willing to give service The room was clean Will come again
Motel One hotels are a safe option anywhere in the world. Always Clean, always stylish. Breakfast buffet could use a bit more variety though.
Location is amazing, front desk seemed understaffed the whole time, team was amazing but had to be rushing constantly, housekeeping was excellent, the rooftop bar was a bit disappointing snacks were all packaged, but the gin selection was amazing (a bit overpriced on my opinion)
This was an absolutely amazing experience. My husband and I went to this hotel for our honeymoon. They gave us a free upgraded room to give us a gorgeous experience. Everyone was incredibly friendly and I’m impressed with the amenities.
Excellent value for money. Very basic room (I wish there was a minibar), but has everything needed and the location is absolutely perfect. Excellent check in and check out process - seamless and almost wait free. Thank you!
From booking through to checkout, a very easy and happy experience. The hotel is excellent, particularly the 2nd floor. And the rooms are ideal. The location. Is perfect for exploring Berlin.
Great location, nice and clean facilities, and most importantly incredible service by staff! Would highly recomend to anyone visiting Berlin.
There are no questions about the equipment, everything is new and ergonomic. The staff in general is friendly, but please add one more receptionist on the night shift because in the evening and at night you have one person who has a huge queue and when I asked for an iron to iron my shirt for morning meetings at work he told me to wait for the queue to pass I waited an hour but the queue didn't pass and eventually at 12am I went to bed without ironing my shirt. Early in the morning I came and asked for an iron again and they finally gave it to me because there was no line. Honestly I didn't quite understand why they didn't give it to me in the evening as it took exactly 10 seconds, well still I would recommend adding another receptionist on the night shift. Also surprised at how poor the breakfast is for the money. Such a breakfast costs at most 10 €, I don't think I will order it from you again. But I liked the coffee you have, it's delicious and a good variety I buy it at home. Overall the experience is rather good apart from the iron problem and the unreasonable price for breakfast. It would also be fair to warn in advance that you have renovation work going on, as it was a surprise. Also it would be good to make your price cheaper through the app, as it is exactly the same as through Booking (I have the maximum discount there). So if I decide to stay with you next time there is no point in using your app. Overall the impression is rather good except for the above mentioned points, thank you for your work.
The prize is too high compared to service and confort, and at list breakfast should be included. I payed separately for breakfast but also in this case there is little assortiment of food. Finally rooms are too small.
As always - product and service is consistent. That is super important to the business traveler. Two turn offs 1) the court yard was littered with full ash trays and it just looked un-kept. 2) roof top staff was snobbish. I understand that you have a lot of off-property folks coming to enjoy the view and have a cocktail but hotel guests should be given unfettered access. It was a turn-off.
Excellent facilities, staff and location.
As always, you know what you get @Motel One - in Berlin Alexanderplatz is a nice place to stay.
The shower had issues: the water temperature wasn't constant, always switching between hot and cold. Room 417
I had a very pleasant experience at Motel One Berlin it was truly an amazing stay! The room was spotless, and the bathroom was equally clean and well maintained. The staff were incredibly friendly and welcoming. I was assisted by someone named Philip (I’m not 100% sure of his name), but he stood out for being especially kind and helpful. I had requested an early check-in, and not only did he offer to keep my luggage, but he also let me into my room as soon as it was ready which I really appreciated after a long trip. I also loved the atmosphere of the hotel’s bar. Even though I didn’t get a chance to grab a drink, I stopped by to take a few pictures and it looked super cozy and stylish. Overall, great service, clean and comfortable rooms, and a lovely vibe. I would definitely stay here again!
Overall, the property is decent, and the staff are very polite and helpful. My room, 8112, was great – I always prefer rooms with more windows. However, I gave it a low rating because it's missing some basic amenities like a kettle and tea bags, which even small hotels usually provide. You could consider offering these for corporate customers at least. I've stayed at Premier Inn before, and they offer these essentials at the same price or even lower than Motel One. That's not to say I don't like Motel One, but I do think you can improve in this area.
Im so happy to stay there, mr Amir in reception make me smile sińce first step into hotel ! I was there with my fiance for one night and for sure we will back! Greetings from Patryk to Amir ! Thank you for help !
Bed was not nice. Way too soft including the pillows.
perfectly adequate room, everything you need and nothing you don't no more-no less. public rooms nicely decorated - perhaps make the public areas less ostentatious you could reduce the prices a bit.
I love motel one, but the pricing policy is unpleasant.
The view from my room on the 18th floor scared the bricks out of me 😅 stunning view! The door can be opened completely, thus leaving you 1-on-1 with ~50 m fall separated by a glass wall 1 m height. Entertainment for the people with balls of steel 😆 exactly what I asked and paid extra for 😃 Yet, it wasn't enough to impress the girl I invited so that she would lay down with me right there in the room on the bed 🤷🏻♂️ I guess my plan failed, because of that damn AC in the lobby right above the entrance to the hotel. When we just came in from the street in the evening, the AC flushed such a cool air flow on us, that everything got frozen in a moment : my balls, her desire for a passionate night... The staff is friendly and hospitable. The breakfast was poor though 😕 no sausages , scrambled eggs, just ingredients for sandwiches, some pastries and muesli.
clean and very comfortable location, close to the center and of course trainstation.
Excellent hotel where everything just works! Friendly staff, clean, great breakfast. For the price you really get a lot! Will come back time and time again.
Gallery
Everything you need at a glance
Location and surroundings
Fashion meets Streetart
This design mix in ourMotel One Berlin-Alexanderplatz is like the city itself: colourful and unconventional.
KLUB7 @ Motel One Berlin-Alexanderplatz
The artist collective ‘KLUB7’ has created tailor-made works on the theme of fashion.
Hotel Berlin Alexanderplatz
The style of our Motel One Berlin-Alexanderplatz is shaped by the cultural diversity, contrasts and urbanism of the metropolis of Berlin. Original "post-urban” artworks by the Klub7 artists’ collective translate the joie de vivre and the very special charm of this quarter from the streets to our design hotel. Another eye-catcher: our furniture by the Italian designer label Moroso that adorns the One Lounge. And it’s extremely comfortable to boot! Enjoy your healthy and organic breakfast in the morning or take in the relaxed Berlin atmosphere over a fruity cocktail at night.
Alexanderplatz stands as a symbol of the diversity and contrasts of metropolitan life.
And this is precisely where our Motel One Berlin-Alexanderplatz welcomes you: an excellent base for exploring this trendy quarter with all its inspiring urban art and the countless fashion boutiques in the city centre of Berlin. Of course, the famous sights on every tourist's schedule are easily reached, too: the TV tower, Rotes Rathaus and Berlin Cathedral are a stone’s throw away from our hotel, and from Alexanderplatz station, you can catch overground and underground connections to Museum Island, Brandenburg Gate and the various districts of Berlin. Dive head-first into the renowned Berlin nightlife at Hackescher Markt or browse the quirky shops and bars in the trendy districts of Berlin-Mitte and Prenzlauer Berg.
