Motel One Newcastle
What our guests say
Very good
Overall rating from 3,287 ratings
Friendliness 9.4 of 10
Cleanliness 9 of 10
Reception 9.4 of 10
Lounge & Bar 9.1 of 10
Location 9.6 of 10
Room 8.3 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8 of 10
Covers standart requirements. Good breakfast.
After a busy day at work, Motel One feels like a restful and chilled place to unwind. Great staff and a lovely hotel.
Thanks for the great service!!
Can’t recommend Motel One Newcastle and the wonderful staff there enough!! My head has been in a spin with a new job that has me in different cities 4 nights a week and so when I made my booking I messed up and made it for a completely different day. I was a no show for the date I had booked and had no reservation for that very day. I turned up for this work related stay and Jordan on reception was super nice and understanding about my mistake. I’ve seen Jordan on reception before and he’s always a pleasure to speak to and a credit to the hotel and this time he went above and beyond to speak to management and move my booking to fit me in. I was so grateful as I couldn’t have afforded to buy a new room and had nowhere else to go! I was also served by a lovely man at the hotel bar who made me a great mocktail and provided me with some decaf teabags to enjoy over a book in the room. We also stay here occasionally with our dog and we find the rooms, location, the staff, the dog friendly-ness, the breakfast and the hotel bar all absolutely wonderful! !
Check in went smoothly and the receptionist was friendly and welcoming , seeming genuinely interested in our plans . We’ve stayed at Motel One lots of times, most recently at The Royal Exchange , Manchester . We know exactly what to expect when we stay … clean, stylish room, excellent bathroom and super comfy bed . We love the Newcastle Motel One for its location … wonderful part of town . Excellent value for money too.
Fabulous staff, everyone was so warm, helpful, knowledgeable & delightful, thank you. Unfortunately we didn't have chance to take advantage of your wonderful bar as we didn't want to miss anything our great location had to offer us. Such a comfortable bed, but sadly we didn't sleep well as our room was too warm & the temperature control didn't work adequately. I really, really didn't like the plastic cups in our room, they were scratched & stained, they just looked very unhygienic, but when I asked for two mugs instead it was dealt with beautifully. The breakfast was delicious, though I'm vegetarian & it would be great to see another cheese added maybe. The local jams are delicious! We loved the whole vibe of the place though & would most definitely return. x
Lovely hotel but rooms quite basic compared to the rest of the building. Clean and comfortable. Staff really friendly and helpful
fantastic location and super clean beds very comfy couldnt fault
Great for an overnight stay, easy check in and friendly staff. Room was small but had everything we needed, beds are comfortable and overall the hotel is stylish and clean.
Staff extremely helpful and friendly. Room quite small but adequate, extremely clean and bed comfortable. Bar welcoming, comfy chairs and a great choice of cocktails. We called in following a concert at City Hall. Breakfast was continental only but superb and well worth the money. Location is fantastic, 6min walk from central station and 10min walk to City hall. Very much enjoyed my stay and will return.
Lovely hotel staff very friendly stay at this hotel every time we visit Newcastle
I guess if I had paid more I would have got a better room. As it was it had a view of a boxing gym and some store room and it was very small. The storage area and hanger area when you go in was quite large but not really enough hangers if there was two people. There was a hairdryer but I guess you have to ask for an iron. The bathroom was also small but I actually really liked the layout and decor. The shower was great. The bed was comfortable enough. The room I found quite warm but the air con even set at low temperature still gave out faint warm air which was a problem. If I turned it up it went a bit lower strangely enough but then decided to go full blast heat with a scorching smell which took ages to get rid of by opening the window. By opening the window you had quite a bit of street noise so a no win there. The staff were friendly and helped me a lot with other things.
Very enjoyable stay staff were friendly and helpful
Great price and location - staff always very friendly
Really friendly helpful staff , comfortable, clean spacious room and a brilliant location
2nd stay in a week or so, room was perfect, staff excellent, Breakfast was a complete let down. Only hot element is boiled eggs - thats fine in itself, but not when every single one of them is undercooked - you slice the eggs open and all the white - which is still clear - ie, Not Cooked! - I asked the hostess for 2 hard boiled eggs and she happily went off to ask the kitchen- shortly afterwards 2 boiled eggs arrived and yet again - the whites were runny and poured out of the egg shell - You have someone there in the kitchen that is clueless how to cook eggs - thats appalling and they really need to be taken out of the kitchen and taught how to boil an egg. really unhappy about this- 3 times in 9 days this has happened - its not good enough especially as its the only hot offering for the breakfast.
We had a lovely stay, but the standard king room we had this time around wasn't like any of the other standard king rooms we had before. It was very basic, and quite small, which was a shame. The bed felt.smaller too.
WiFi rated a 5 as I did not use it so can't say either way if it was good.
Superb service
Brilliant Hotel ,staff are amazing and very attentive . Rooms are very clean and beds are so comfortable
Stated in many hotels in Newcastle we don't stay anywhere else now perfect for everything
My room was 324 in Newcastle - the door did not shut this was a serious safety concern. The room was not clean.
Reception / Bar area is lovely, however the rooms were really disappointing. We were told twice before our stay that we would be able to get a room around 12.00 but when we got to the hotel we were made to wait until 3.00.
I am blown away with the service and special assistance Rachel and others helped me with on my stay. I am heavily pregnant with mobility complications and the reception staff went above and beyond to make sure I comfortable with early check in, a large room and in a part of the building that was apart from the noisier rooms. My room and bathroom were clean and breakfast was delightful. I especially enjoyed the homemade peanut butter and strawberry jam. Wifi was great, i was able to work off my office VPN in my room.
It was a lovely experience!
Great hotel - managed to check in early and everything was great with my room, helpful staff on reception! Very good value for money and right in the heart of the town!
I have always had a perfect experience staying at Motel One. The hotel is comfortable in terms of the room, and the public space (bar/lounge) is welcoming and nice to relax in. The staff are all, without exception, so friendly and welcoming. Thank you.
We had a great stay at Motel One Newcastle. It very well located for exploring the city. We had two rooms, after deciding to stay an extra night at short notice, both very comfortable. Service was brilliant at reception and the bar. Highly recommended.
Room was nicely decorated, Bed was super comfy, staff were friendly and helpful but room was very hot and quite noisy from the street outside
Simple honest quality stay
Extremely helpful and pleasant staff throughout the hotel. Very convenient location. Room generally clean but bedding smelt of stale tobacco and the carpet was sticky underfoot
Great value for money. Basic but clean. Very comfy bed and pillows.
Although the stay in Newcastle was for only one night, we had no complaints ans staff were vert friendly and helpful
clean, central and a good specification
Really nice place to stay and well situated. Staff were very friendly and accommodating. Will definitely stay again.
Staff were great, location is convenient. Breakfast was OK but not impressive, mattress was way too soft. Would have liked a proper drinking glass in the room. Also I hate the three-quarters shower wall - water inevitably all over the floor.
The staff were lovely and friendly. Check in was very easy. The room was clean and comfortable. The bed was very comfortable. There was plenty of space.
The breakfast could be better
Very good central hotel with quiet comfy rooms
Lovely hotel right in the centre of Newcastle. Clean room with everything we needed. Very friendly reception staff
Great hotel in the perfect spot
Staff were amazing, as ever! The setting is beautiful. Only issue and reason not a 10 for room and value was that the air con was like having a hairdryer on all night. It was awful! Never been an issue before
Good location and everything was fine until the bathroom nearly flooded. Could not shower.
The staff were very welcoming and friendly upon check in and the made it a smooth service. We were slightly disappointed to find our double bed was 2 single beds joined together and the air con in the bedroom was quite poor. Overall I would recommend anyone staying here as it was incredible value for money.
Clean, and new, aircon a bit noisy and bed a little soft but room / breakfast nice
For the 3 days the tv only function was BBC 1 and radio front of house tried to reset was very helpful SAI he had spent much of his day resetting systems was unable to fix entered into maintaance book but was not attended to by that department .
Welcoming, friendly and helpful staff on arrival and throughout my stay. Room was very clean, quiet and comfortable and despite being the most basic room was the perfect size for my needs. Really appreciate a late check out and left luggage option. The shower was poor - lukewarm water at its highest setting and poor pressure. Better provision of refreshments and information such as bar menu in the room etc would have been good. The cups provided for tea and coffee were pretty unpleasant - regular glasses and mugs please! I also borrowed an iron from reception which failed to iron my clothes effectively. Slightly problematic when on a business trip!
I always try to stay at Motel One because the staff a welcoming , friendly and helpful. The rooms are of a consistent high standard and the beds very comfortable.
Great location and check in. Very comfortable room. I'll start here again.
Great price. Great room. Brilliant location.
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Everything you need at a glance
Location and surroundings
Hotel Newcastle
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
