Motel One Brussels
01 / 01
What our guests say
Very good
Overall rating from 5,710 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.8 of 10
Free WiFi 9.1 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Comfortable bed, lovely spacious shower room, excellent breakfast buffet. No kettle/ facilities in the room to make drinks. Room cleaning service excellent, lounge and bar staff very friendly, reception staff could have been more friendly and helpful.
Mixed experience. Good clean room. Excellent bathroom. No bin in room. Top value. Very helpful bar staff. Very nice lounge area but this can fill up to escape cramped rooms. BUT Minimal staffing at front desk means long queues and short tempers (probably viewable on the CCTV cameras). I was caught up in one unpleasant argument in the queue! Certainly don't need that on my weekend break. For a sizeable hotel like Brussels there MUST be more staff to speed check-in and other needs. It would be a small price for better reviews and reputation.
Great staff, decent room. Lifts could be a bit quicker but otherwise a great stay. I was grateful for the vegan options for breakfast.
Very welcoming, friendly and efficient with a relaxed ambiance in the public spaces. Dog was as happy as I was !
On the TV in my room, I could only watch a limited number of channels. Many channels simply didn’t work, including VTM, VRT, NPO, and others. When I mentioned this at reception, they simply told me there was nothing they could do about it.
Clean and nice hotel with friendly staff. The rooms feel a bit outdated without any USB chargers and a very old tv. The street is noisy, but otherwise I enjoyed my stay. Breakfast was very good too
We had a very nice conversation with Giovonna, one of your employees, she gave us very good advise about our Brussel visit
I liked the hotel very much - thew staff, lobby, bar, restaurtant were all good
Personally, the amount I paid, I felt everything was too small at the hotel. The facilities (no kettle or even water in the room), the breakfast options, the seating spaces. I wouldn't stay again for a similar price.
The breakfast is poor. There should be hot food alternatives and fresh fruit. Also more veggie alternatives. When I stayed at your hotel last year, every day the cleaning ladies stole something so since then I always tell the reception that I don't want cleaning, but I should not have to fear the cleaning ladies. It would also be good to have a water cooker and a tea cup in the room.
Fine and dundy
Every thing is perfect, friendly staff . Good location for family/women, close to everything I would come back but I was expecting to have water at my room or if I ask at reception they would bring and not sell me water.. it’s basic needs
I have stayed at your hotel many times and highly recommend it to my work colleagues as it is central for us being close to EFTA house. TV channels could be more in English or at least with English subtitles, there could be a kettle and a couple of tea/coffee bags in the room, water always leaks from the shower tray in front of toilet. Room is always very clean
My experience at this hotel totally ruined my family’s stay and expectations of a great time visiting Brussels. The reception staff were friendly. However, the bar staff were not. We booked 2 rooms and ordered food from the bar. The bar area had a few customers. The seating area beside the elevator and downstairs was totally empty. We decided to take our food that we ordered to the garden to enjoy outside, which was totally empty as well and it had tables where you could order food from the bar via the QR Code on the tables. During this time we were approached by the bar staff that we weren’t supposed to be eating any “outside food” that wasn’t ordered from the bar, even though we were physically eating the food we ordered from the bar. It was the same blonde headed guy that we placed our order with and he delivered to us. He also stated that he would turn a blind eye this time but not to let it happen again. It definitely won’t happen again because we will never be back or stay at another MotelOne because of this experience. After this my family of four decided to go to our rooms. We had garden views from both rooms and watched other people come in with Pizza Hut boxes and eat at the exact table we were sitting at along with a couple who had a grocery bag full of snacks and eat outside as well. They were not one time approached or reprimanded as we were about eating “outside food” in that area. Extremely disappointed and will never use MotelOne again.
We ordered waffle from the bar and went and eat in the garden area had other food . Only people in this area was us and bartender told us that we were not allowed to eat other food in this area but after we left from are room view we could see other guests eating food from other restaurants Pizza Hut, snacks and beer from store not from the hotel bar and one appeared to be a hotel employee.
The staff were all very friendly, from front desk, bar and cleaning. Breakfast was excellent, varied choice and catered for all needs, there was something for everyone. Room was a little on the small side but was clean and quiet and had everything we needed for our stay. Would definitely come back again.
Building and rooms are very efficient but tasteless. You go there for sleeping, that is ok. Dont go there for fun or romance🤣🤣
Check-in was flawless, and the front office staff was very friendly and helpful. The room itself was large. The bed and linen were very clean. The bathroom was well stocked with towels and very clean. Breakfast was copious, with very good food options.
The only thing keeping it low was that people i had reservation with had far,away rooms
Everything clean and service helpful
lovely staff, lovely atmosphere, relaxing vibe
Everything is amazing ! Only one suggestion- would be great to have different types of eggs for breakfast/ maybe add scrambled eggs as well ? Otherwise all really good and it was our second stay over 12 months .
The hotel is always clear and comfortable, reception and bar staff friendly and helpful.
Poor customer service - waiting staff don’t know beers and served wrong drink to what I ordered. Long queues at reception, not enough staff serving. No hot water for a shower one morning - staff said nothing they could do
Great staff! Our shower didn't have hot water and we only discovered that in the morning before our early flight so that was an unexpected downside, and likely an abnormal occurrence.
Overall it was a good stay. Great location, wonderful lobby bar. However, it was super cold in the room and nobody could do anything with it. I talked to reception staff 3 times and nothing changed. It was a bit frustrating.
The reception is always super friendly and they took care of our wish for a quiet room as the construction works are still taking place beside the hotel. We were not happy with the house keeping though. They knocked on our door on the departure day at around 8:45 am and opened the door instantly before we were able to reply. I was not dressed but thank God the bathroom door blocked the entrance door, so they left without an apology. It should be clear that on the departure day nobody bothers the guests until check-out.
I arrived at 13h, directly from an overnight flight. It is really annoying that the reception was unwilling to check me in at that time, insisting on the 15h check-in time. It is really hard to believe that in a hotel with 490 rooms not a single room would be available ... So in principle, they were just unwilling, which always leaves a bad taste.
Great location, in walking distance to main sites in Brussels
Very comfortable, slightly expensive on Breakfast but it was a very good breakfast choice. Will return knowing it was a good hotel and the reception staff were first class professionals.
Our room was great. As a traveller from Australia we found the lack of tea and coffee amenities in our room a bit sad but overall we enjoyed our stay. The breakfast buffet was amazing
Excellent hotel, welcoming staff, comfortable rooms, and very very beautiful.
The room was practical, clean, great bed and shower as usual at motel one. Location top, staff extremely helpful and friendly especially with kids. Lucia at breakfast was a source of good mood and friendliness. Misunderstanding at the reception regarding the cost for breakfast for a four year old, was solved in the second day. It is a bit weird as it says on the website (and is the case at all motel one I have stayed at so far) to sehr an email when travelling with a child, but was told then that I could book online and just leave a comment regarding travelling with my child. Not a big deal and all worked well, but just to mention.
Value for money, clean, well located.
Strange clicking noises from the bathroom in room 539 which went on all night, presumably related to the electrics. I tried stuffing the bathmat beneath the door but could still hear the faint clicking, and used earplugs in the end. Odd, because I stay here regularly and have never experienced such issues before. Otherwise fine, as usual.
Great interior design, friendly staff! I especially liked the room cleaning options that help preserve the environment. I recommend staying at Motel One.
1. The hotel encourages guests to opt out of cleaning on a daily basis, for environmental reasons. Cleaning staff aggressively knock on the door shortly after 9h every morning to ask whether cleaning is needed (even on checking out days), notwithstanding that personal preferences were clearly stated during check in. 2. There is a smell coming from the pipes in the bathroom.
Very comfortable rooms, nice service.. we will be back
While check out time is 12, which is a great feature and is appreciated, what was not appreciated was housekeeping knocking on the door on two separate occasions (approx 8:30 & 10). I shouldn't have to be made feel like i'm overstaying my welcome.
Excellent location, clean rooms, and a perfect breakfast.
Motel One is a lively, conveniently placed hotel. I found it easy to check in and out, easily accessible on foot and public transportation.
The hotel is within a few minutes from the city centre.The room was really good with a comfortable bed and a spacious bathroom.The staff were really helpful and very kind!There was a beautiful garden and a nice bar.The only drawback was that there was no fridge in the room.
We had a great stay at Motel One Brussels. The room was quite small but comfy and clean. At the reception everyone was nice and helpful. The location is in a quiet area, but close to the city centre and to the central station.
Regimental rules.
Very comfortable beds & great shower. hotel very clean. Friendly staff. Very central location
Motel One is conveniently located for visiting Brussels' historic center... It is easy to reach from the train station, as well as by car... The garage is also convenient; although not managed by the hotel itself, it is directly connected to Motel One... The reception and breakfast areas are beautifully designed, with great attention to detail. The breakfast is excellent—extensive and offering an international selection. Kudos to the entire staff: from the reception team to the bar and breakfast staff, and even the housekeeping team—everyone was friendly and helpful. An excellent property that I would highly recommend... if I were to return to Brussels, I would definitely stay at Motel One again.
Great staff, elegant hotel, confortabile bed and clean room. Everything was perfect!
It’s the second time i stay and everything it’s gone fine!
great location, nice and clean room, AC, super friendly staff
It was a pleasant stay. Expect for the cleaning lady that enter the room at 9 and 11am to clean when we still there till the check out at 12pm. That was a bit unpleasant
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Brussels
Experience Europe
Belgian delicacies, a European business appointment – no matter what brings you to Brussels, you will feel right at home in our relaxing and affordable design hotel right next to the Cirque Royal. Unwind in style and enjoy the excellent service you have come to expect from our hotels. Allow us to welcome you in individually designed rooms with comfortable divan beds, offer you our free Wi-Fi and give your day an excellent start with our varied, healthy breakfast. Feel like royalty on the noble leather furniture in our One Lounge and take in the regal surroundings – one of the many faces of our impressive city.
You may associate Brussels primarily with the Atomium, Manneken Pis and the European institutions, but the Belgian capital has a lot more to offer, including many contrasts. Our design hotel reflects this diversity, featuring a tongue-in-cheek interpretation of the famous Brussels lace, a tribute to the first Belgian royal couple, and – last but most certainly not least – a celebration of the Belgian brewing tradition.
Budget design hotels in Brussels – your Motel One
Besides its European Quarter, the Belgian capital is known especially for its impressive architecture. If you want to explore the historical city centre, the Grand Place near our hotel is a perfect base. Here, at the heart of the city, you can experience Brussels at its most stunning, marvel at intricately detailed façades and admire historic structures. The Grand Place, which has been declared a UNESCO World Heritage Site, is always teeming with life: events, demonstrations, markets and concerts draw in locals and tourists alike. If you like it alternative, don't miss the Les Marolles district. This area offers a lively cornucopia of street art, relaxing bars, antique shops and one of the largest daily flea markets in Europe. Haggling encouraged!
The nightlife of Brussels may be an insider's tip, but that doesn’t make it any less legendary. Maybe it's the vast selection of beers, maybe the high density of clubs. And when hunger strikes, there’ll be a true Belgian feast of chips, chocolate and waffles waiting for you.
From the Atomium to the European Parliament and the Mont des Arts
The Atomium, the most significant landmark of Brussels, towers above the roofs of the city. The view from the dome on top of this 102-metre aluminium construction is truly breathtaking. Erected in 1958 on the occasion of the Brussels World's Fair, the Atomium was originally set to be removed again after the event. But instead, it became the most characteristic building in the entire city and a symbol for progress, technology, peace and democracy.
Just around the corner from our design hotel, you will find the European Quarter, the home of the European Union and many of its institutions. On weekdays, interested visitors can enter the European Parliament for free and, with a bit of luck, even observe a session. The European Quarter, with its modern architecture, contrasts sharply with the rest of the city. It is a worthwhile destination even for tourists who are less into politics. Other sights of Brussels include the Mont des Arts, the National Basilica of the Sacred Heart, the Palace of Justice and the famous ‘Manneken Pis’ fountain sculpture.
Travel Like A Local
Shopping and feasting extensively in Brussels with blogger Hafsa, @hafsafar_.
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