Motel One Zurich
What our guests say
Excellent
Overall rating from 4,335 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9.1 of 10
Location 9.3 of 10
Room 8.8 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.5 of 10
Breakfast service 8.6 of 10
I am a MotelOne member and I have stayed in this hotel multiple times as I am a regular visitor to Zürich. On this occasion the stay did not meet my expectations. We stayed Thursday and Friday night and on both mornings we were awoken by loud, regular banging on the door at 09:15/09:30. I had specified that we were there for leisure in my stay. We also raised this on our departure and the receptionist was quite rude/unhelpful to say it is due to a lot of business travelers, which I don’t think is acceptable.
great location, friendly staff, clean room, fair price..., to only minus no parking. but hey, if you on foot there is not much better in central ZRH!
Very friendly staff - ready to assist in any requests Nice place clean and excellent location Our stay was very pleasant and enjoyed every moment The bar was fantastic 🤩
Always a pleasure!
The reception and breakfast staff are excellent, the location is ideal, and the room size is perfect for a single guest. The only thing I missed was a gym—even a small one would have been nice.
Very friendly Team. Highly appriciate all your kindness.
The room was fine but for that price and 3 stars I'd expect at least a kettle with coffee/tea selection. It's a standard offer in Europe. I didn't go to breakfasts as my colleagues told me that it was only cold buffet.
Great experience as always!
I had a very pleasant stay at this hotel. The rooms were clean and comfortable, the staff was friendly and helpful, and the overall atmosphere was relaxing. I would definitely recommend it and would be happy to stay here again.
All the staff were very nice and kind. Special thanks to Atef for his warmness and supports:)
Appreciated the central location, friendliness of staff and good vibes at Motel One Zurich. Room and bathroom were rather small but ok for me as a single business traveler. Breakfast offer and space were both nice; Bar & Lounge space I didn't use but looked nice. Mobile phones - very annoying on early morning - to be strictly banned from Breakfast space.
The only negative remark about my stay in your hotel refers to breakfast. During breakfast, it tends to get quite congested because the coffee machines are placed in the wrong area. This spot naturally attracts the highest number of people, as most guests go for coffee, which creates a bottleneck. As a result, it is difficult to access the buffet comfortably, and people end up squeezing past those waiting for coffee. In my view, it would work much better to position the coffee machines in a different location — for example, right after entering the dining area. Coffee is usually the first thing people grab, even before looking for a free table, so separating this flow from the buffet would significantly improve the overall experience.
kind people, especially John. Thank you!
My stay at the hotel was very pleasant. The location is very good and convenient for getting around the city, and the facilities were clean and well organized. The staff were very friendly and helpful throughout the stay. In particular, John was very polite and helpful and assisted us whenever we needed. Overall, I am very satisfied with my experience.
Our stay was truly excellent. The location is ideal, as it is less than a 10-minute walk from the main points of interest, which made getting around very easy and made our overall experience even more enjoyable. What stood out the most, however, was the staff. Everyone was incredibly kind, welcoming, and always willing to help with anything we needed. The level of service was outstanding and you could genuinely feel that they care about their guests. A special mention goes to John, who was absolutely wonderful. From the very first moment he was extremely kind, friendly, and always available to help us. He patiently answered all of our questions and gave us great recommendations for the area. Everything he suggested turned out to be spot on and really helped us enjoy our trip even more. The way he treated us made us feel completely comfortable, almost like being at home, which truly makes a difference during a stay We would definitely choose this place again and highly recommend it!
clean, calm room. however I missed a table in the room for working and having calls. Room has carpet, it would have been good to have pair of slippers also a cattle in the room would have been nice. Liked the size of the room.
Hotel is in a great location. The bar has a great atmosphere and Anastasiia was amazing with drinks recommendations!
We always like Motel One and see it as our home in Zurich. The personel is amazing. Very nice, helpful and friendly. My criticisms are the security of the hotel. Anyone can enter the hotel anytime. No one is controlling the entrance & security. This may be a concern for many guests and I think you need to take precautions on this area. It looks like it’s the hotel policy because I realized the same issue in motel One Ulm as well. I have seen many homeless people entering the hotel and using the restrooms. Lastly, the room cleanliness is not sufficient. It used to be better. No detail cleaning is being done anymore and I found a cleaning cloth in my bathroom this time.
I always stay at this hotel because it’s comfortable and well located. Unfortunately, this time my room faced the outside instead of the central courtyard. There’s an indoor cycling gym nearby, and you can hear the techno music they play at 7 a.m., which isn’t ideal if you want to wake up in a quiet environment. Aside from that, the services are good and I usually enjoy my stay.
Usual high standard of design and service. Criticisms relate to room occupied. Room location (GF) required going up a floor and then down again to reach room from reception. Really tedious and would be very problematic for people with accessibility issues. Duvet provided seemed very small (length, width and thickness) - woke up cold during the night.
I often stay at your establishment in Zurich and I appreciate the warm welcome from all the staff. The lobby and bar are very pleasant. However, I have noticed that in some rooms, the white walls are not as clean as they should be. This is unfortunate because the overall level of cleanliness is good, but it slightly affects the overall impression. I would also add that being able to purchase a hot snack during the day and in the evening would make the experience even better.
Bar service was great and friendly service. Rooms are adequate and functional. Breakfast was ok, would have loved some cooked food. Hotel is a bit of a maze and room was quite far away.
A very nice hotel in a beautiful building, staff extraordinarily friendly and skilled. Also, staff was very well groomed. Breakfast was much better than in other Motel Ones. We really enjoyed our stay.
Fantastic room. Everything perfect except the beautiful glass water bottle provided in the room when I opened the seal and the bottle to drink directly from the glass bottle it had a very unpleasant smell around the rim. You need to review your process and standards with regards to the refilling of the water bottles. Being retired airline crew member I or we never use a glass provided in a hotel room.
Dear Front Office Manager, I parked my car and, before checking out, was charged $50. My wife explained to the front office that the delay was due to her injury during the night, which made it impossible for me to move the car within 15 minutes. I also noticed that other cars remained parked for several hours without any charges, which makes this situation appear unfair. During her conversation with the front office, my wife was pressured to pay and was even told to contact the Zurich Police and pay CHF 300. I am very disappointed with this unfair and inconsistent approach, and I kindly request that you review this matter and provide clarification or a refund. Best regards
Modern decor, warm atmosphere. Practically furnished rooms, clean and quiet
Good but would be nice to have some small luxuries like, water, coffee, snacks.
As always a nice room, clean and comfortable, quiet and with everything one needs …
I enjoyed my stay, the employees were fantastic, I wish the chain would adopt the policy of a mini refrigerator in the rooms.
All good but maybe the rooms could benefit from some privacy curtains especially at low floors
super
Great stay! Thanks so much! The reservation process was a little odd as we were with a group. It was 2 parts, which confused many of our attendees. I am not sure if that can be streamlined for future groups. Otherwise, appreciated the staff, venue, and location!
great as usual :)
Adding a small, simple kettle in the room is a small thing but such an important amenity for clients.
Easy check-in and check-out. Staff was very pleasant. Took care of our requests efficiently and cheerfully. Helped us with some local directions.
Not more than you can ask for! A clean and comfortable bed, well cleaned bathroom, nice and quiet room. Friendly and service minded staff at the check-in.
excellent hotel good location staff very attentive and efficient expensive
Staff was very helpful. Rooms were ready when we arrived an hour before checking in which was very beneficial. Rooms/bed/bathroom were on the smaller side but the balcony was a nice touch for personal space. Tricky to have two suitcases out and opened at the same time unless you’re using the bed. Location was perfect for walking around old town and Zurich Lake. Would recommend.
top, hyper clean rooms and always a smile on the crew face.
We enjoyed every aspect of our stay. Check-in was easy and the staff at the desk proved helpful with all of our questions. The room was clean and comfortable. Breakfast was a great way to start the day with plenty to choose from and the bar was a welcome stop after our long days. We found this hotel to be centrally located for our visit and a short walk down to the beautiful Lake Zurich. We would definitely stay here again!
Everything perfect except that there was no heating and the room was very cold at night
The key is location followed by great value. The entire property is spotless and the staff is extremely helpful. The rooms are all done in a minimalist and modern motif.
Excellent check in , lovely room . Great all round as always from Morel One no matter where you are in the world
Peaceful and pleasant.
Alles tip-top
Could not use the safe as the battery was low. Not sure why you offer take-away coffee cups when there were no coffee facilities in the room. The bottled water had a stale taste. Tap water was far better. The TV system is far too slow. Excellent bar staff!
Monica the bartender made my stay incredible. Motel One is great, the bartenders elevated the experience. Monica, Lorenzo and Pascal are why I will stay at Motel One every time I travel to Zürich from Germany for work.
As always, The standard is there. I like that I know what I am going to find. Staff are excellent. Clean rooms, etc. Only feedback is that breakfast is surprisingly poor for what it used to be. Slightly disappointing in my opinion. And of course, it was nice seeing anastasiia again. She's a charm.
I arrived early and was able to check in right away, the staff is pleasant, welcoming and attentive. Going forward as I travel Europe I will look for and motel one my first choice.
I asked for an invoice of my stay and it was not given, stating that this had been paid in advanced. Indeed that was true but with my credit card
Gallery
Everything you need at a glance
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- Some with wardrobe
- 43" LG flat-screen TV
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- Some with wardrobe
- 43" LG flat-screen TV
The One For One
- Room size 16 m²
- French box-spring bed (140 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- Accessible bathroom
- Some with wardrobe
- 43" LG flat-screen TV
Special One
- Room size 20 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- Some with wardrobe
- 43" LG flat-screen TV
Special One with a balcony
- Balcony
- Room size 20 m²
- Queen-size or king-size bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- Some with wardrobe
- 43" LG flat-screen TV
Special One with a view
- Room size 20 m²
- Queen-size or king-size bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- Some with wardrobe
- 43" LG flat-screen TV
Family One
- Room size 20 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- Sofa bed or chair bed
- Some with wardrobe
- 43" LG flat-screen TV
Suite
- Room size 20 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- Sofa bed or chair bed
- Some with wardrobe
- 43" LG flat-screen TV
Location and surroundings
Hotel Zurich
Welcome to Motel One Zurich ! Here we’re all about the mountains, the chocolate and the nearby lake.
Entering the lobby you’re confronted straight away by a picturesque silhouette of the Swiss Alps, framed by loden curtains from Swiss luxury brand Christian Fischbacher. Over a healthy breakfast in our One Lounge you can gaze upon evocative images of nearby Lake Zurich and an original Boesch model boat – to get you in the mood for a day on the water. Our bar, in contrast, is dedicated to the Switzerland’s number one export: chocolate – from the drops of chocolate raining from the ceiling to the golden wrapper over the counter. Who could resist such sweet temptation?
Our Design Hotel in Zurich is situated in the town centre, close to the old botanical gardens at Schanzengraben. Paradeplatz and Bahnhofstrasse, the Grossmünster church and other central sights are well within walking distance. The central station is not far off, and Lake Zurich is just a few blocks away.
Enjoy your stay in this picturesque city, and as the locals say: “Grüezi!”
Peak Cosiness
Mountains, chocolate and Lake Zurich – these three elements make Motel One Zurich impossible to resist!
