Motel One London-Tower Hill
What our guests say
Very good
Overall rating from 3,424 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 8.8 of 10
Location 9.4 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.5 of 10
Breakfast service 8.4 of 10
Great location for Tower of London, Tower Bridge. Rooms compact but have everything you need. Great continental breakfast.
The staff is always friendly, helpful, and efficient. I noticed that they were well-staffed and were greeting people as they came down in the morning to ask if they were there for breakfast or to check out. One of my favourite things is that you can turn the room temperature down to 19 C (66 F), and it actually feels like that temperature, though one more degree would be nice. In other hotels, even when you turn the thermostat down, it doesn't always seem to work well. The breakfast (£15 for continental) is competitively priced and includes a few protein options (soft-boiled eggs, yoghurt) in addition to oatmeal, pastries, toast, and beverages. By comparison, I usually see continental breakfast at hotels for at least £20 in London. I appreciate the coffee & tea in the room, especially the reusable cups/mugs, though it would be nice to have a water glass as well. The rooms are very reasonably priced, particularly with a beOne account. Motel One has become one of the hotels we look for when staying in cities.
Lovely quiet room 211 - would love to have that corner next time as its quiet. Always excellent and always a warm welcome
As always brilliant great staff v helpful good welcome. New member of staff struggled a bit at check but colleagues helped tactfully.
Great staff, funky reception and bar area, great location,rooms clean and quite. Love the Eco ethos
£300 for a room little bigger than a coffin!! when i was younger i stayed in a formula one hotel, it was £12:00 a night, this was £300 and was even poorer standard!!
it would be great to be able to open a window (for some fresh air) from time to time...
Excellent view and bright enough in the room for work. Clean and very friendly service staff (e.g. Rebecca),
Honestly, a lovely room with everything we needed. Fantastic views. Comfy bed! There was a little noise from the service lift and the aircon, but we had earplugs for that. Staff were very friendly. We didn't go for the breakfast as we found it a little expensive. Would stay again! Dom
Water pressure in the shower is low. Other than that. Fantastic!
Everything was perfect
Quiet rooms, love the scent of the soap in the shower
My stay, as before was really good. Staff excellent, room clean and quiet. I have joined the BOne but didn't get the discount. Please can this be looked into as I plan to stay many times to look after my new grandchild. Thanking in advance, Katie
Relaxed.
Great hotel . Friendly staff . Great choice for breakfast . But remember no english breakfast . Only thing coffee machine bit slow .
good value,and very helpful staff.
Rooms at Motel One are always a bit on the small side, but otherwise everything is outstanding. The breakfast was particularly good (though the coffee could be a bit smoother), and we like that rooms are cleaned daily (something that does not happen in rest of Europe anymore, unless you ask). The sound insulation between the rooms is also very good. All in all an excellent experience.
Good Location, quick check in, nice room, helpful staff
Nice hotel, great location. Just within minutes walk to London Tower and Bridge. Also a lot of public transport around. There are also quite some cafes and restaurants in the area. But still it's prett quiet there. Only downside was that there are not enough places for breakfast on busy days. So we always had to have breakfast at different places. Luckily we hadn't booked breakfast with the hotel.
We had a wonderful stay at Motel One London and would highly recommend it. The staff were vedy welcoming and polite throughout our stay, always willing to help. The facilities were excellent and well-maintained, and my room was spotless, reflecting a high standard of cleanliness. Breakfast was awesome, with a great variety. Overall, great stay, and I would gladly stay here again.
Nice, clean, friendly straff, great location and a good breakfast
This was our second stay and the room was not as nice as the first one. We had issues with the tv and the the extractor in the bathroom was not great.
Perfect clean good breakfast and close to 2 metro stations
Incredible value and would stay there again. There are plastic cups in the room, which feel cheap. The one thing I didn't like was that I couldn't pay at the point of departure and had to pay at check-in, even though the invoice I received was for the checkout day. Apart from that, you'd be lucky to get a better hotel at this price.
I really enjoyed my stay. My room had a fantastic view and a cosy bed. Didn't want to leave...
Sightseeingtour in London
Good location, easy booking and checking in process. Friendly staff. clean and comfortable room
Apart from a broken hairdryer my room was all fine so far. But what makes me really a little bit angry is the fact that I saw on the morning of my trip to London that the room that I had booked for that day was offered for a much lower price on Motel-One Website as I had to pay. As beeing a Be-one member I expect Motel-One giving their regular guests (and looking at my bookings in various Motel-One-Hotels I can say that I´m one) always the best price. I´m sorry to say so but that treatment is not OK from point of view.
I've stayed in this hotel many times and have booked to stay again. Pleasant staff , nice rooms , relaxed atmosphere - all round good quality . Is it possible to book a specific room for my next stay in May ? I've added a note to my booking so I hope I can stay in the room I've requested . Thank you .
Bed was comfortable and bathroom was clean, but the room is very small, feeling claustrophobic. No options for food, so not good for business travellers who need to work in the evening. Check in/out was good
Very comfy beds, all you need for a relaxing stay.
Unfriendly staff, basic room for high price and limited options for breakfast - no cooked breakfast at higher price hotel seems strange...
Staff were rude. When I questioned why a colleague had an accessible room (in which the shower head was too low for her to wash hair) they repeatedly said "that's what the system allocated" and weren't willing to offer alternative. The room was very small and basic for the high price we paid. Breakfast was poor. Overall we wouldn't stay again
Nice stay overall. Breakfast area was however located in an awkward area right at the lobby/entrance.
Reception Staff, friendly and efficient. Bar Staff not attentive, lack of inerest, served with a ''sticky'' glass.......no effwell ort to give a clean one, just a serviette. Room, small and looking 'old'. Only warm water, not hot. I live in Germany, and the standard of the German Motel Ones are well above Tower Hill. Excellent Bar and lounge area.
My window was facing a wall, but then again, it was very quiet. All in all the entire hotel was quiet. Elevators, were quick and the room was spotless. I left a little tip (which I seldonly do, as ot is usually not this clean). I will certainly come back.
Hotel is in a great location. Really could do with blackout curtains though, and privacy net curtains over the windows as it's really overlooked by the offices opposite so you can't have the curtains open when changing etc. All other hotels I've stayed in have these.
TV Kept on pixelating rendering it useless, no water in room. Bed cover sheet yellowing
email contact was immediate and firendly. I received a meassage that told nme tha I both had a reservation and that my reservation number could not be found. Marco Fedeli Front Office Supervisor responded both to my email inquiry as well as my online chat within minutes. I alsorequested a 'high floor' and was pleasantly surprised to find my room at the top of the building - with a greatview. This type of service is easy to remember and esay to recommend further. My firend was in town form Chicago, as was his associate. They wont forget Motel One the next time they travel to Europe.
All fine, just the desks in the rooms I find a bit small.
Wasn’t comfortable in this hotel at all. I found the staff to be very standoffish and cold. The room was ok apart from the tv not facing the bed and wasn’t on a bracket so couldn’t really enjoy it before bed. The room also had an awful smell which the staff weren’t bothered about when I reported it and didn’t offer me any gesture of goodwill. Definitely wasn’t worth the £188 a night I paid and I know I could have had a much more comfortable night at the Premier Inn down the road.
Lovely room
The hotel's location is good, as it is very close to public transportation. Rooms are small, and there is no wardrobe. If you are travelling for business, it could be hard. The breakfast area is not comfortable. Also, breakfast is average.
Nice hotel, clan tidy and very handy for work, I am still waiting for my invoice that they said would be with me on Monday night, please can you send this to me urgently
Overall, I enjoyed the stay. The rooms and facilities are clean and attractive. The staff were very helpful and professional. The only drawback is the lack of storage in the room for clothes.
Good clean hotel. Atmosphere great. Bed comfortable. Like the tea and coffee provided Does take ages to check in compared with other hotels Inside of kettle seemed to be cleaned with something each day that tasted unpleasant. I boiled and washed the inside the first day which fixed it. But taste came back second day. Presume a cleaning chemical?
Everything is good and perfect. I like this place and near to the underground station. I only have a little bit of problem on the water temperature controller in the bathroom as it keeps rotating to higher temperature, hence I need to constantly to turn it back to the lower temperature to avoid of getting burn. I believe and I hope this only happened on my room that I was staying specifically.
Had a comfy night sleep the staff were very friendly and more than happy to help I would definitely stay again
Very good
lovely friendly staff, room was available early so was allowed to check in straight away, which was a god send saving from carry bags around. room was clean and fresh. the bed was comfy, cozy room. would have appreciated vanity mirror by the desk. in the morning check out was easy and being able to check bags in was once again a god send and allowed me to enjoy the day in london. Overall stay stay at great price.
Gallery
Everything you need at a glance
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Drinks and snacksDiscover our wide selection at the One Lounge
- Pets welcomeContact the hotel directly
- Free WiFiThroughout the premises
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Great locationStay somewhere special
- Arrival and departureCheck in 3pm/check out midday
- ReceptionThere for you 24/7
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One with a view
- Queen-size box-spring bed (160 cm)
- Room size 16 m²
- With view
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One with a view
- Room size 16 m²
- French box-spring bed (140 cm)
- With view
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Location and surroundings
Hotel London Tower Hill
You’re welcomed to the majestic Motel One London - Tower Hill in the UK capital with a hearty patriotic greeting. At reception, a collage shows the history of the coronation ceremony, and in the lobby, the hexagonal form of the illuminated exterior façade is presented as a diamond symbol. Breakfast in regal style in the One Lounge, the decoration of which is inspired by the nearby Tower of London. Your healthy and organic breakfast is served in chivalrous fashion in front of a historic backdrop and eaten on specially-made real leather benches with Chesterfield-style upholstery. Cosy box-spring beds ensure a sovereign sleep, crowning your stay in our Design Hotel. Welcome to London!
Our affordable hotel is in the centre of the city, close to the Tower of London, which for centuries was used as a jail for prisoners of the Crown, making it the setting for numerous dramas through the ages. Just 500 metres from the hotel is the Tower Hill London Underground station, your access point to the whole city. But this hotel also makes a great base from which to explore on foot. Only a short stroll away is Tower Bridge; stroll along the Thames from here to reach the heart of tourists’ London, with all the sights essential to your visit, including St. Paul’s Cathedral, the London Eye and Buckingham Palace. We and the city are waiting to welcome you.
