These are challenging times for us all – we hope that you are all well.
The situation surrounding the new coronavirus (COVID-19) is developing very quickly and the World Health Organization (WHO) declared it a pandemic.
We know that we share a social responsibility to prevent the rapid spread of the virus and to implement any necessary measures and regulations. We are also aware that we are responsible for the health and safety of our guests and staff. We want to ensure that all travel is as safe as possible and that our booking processes are as flexible as possible.
From now until the end of May 2021, we will allow guests to change or cancel their bookings free of charge at all Motel One hotels in Europe and for all individual reservations. Please note that from now until 19th of April, hotels in Germany may only be used for business purposes or necessary stays and not for tourist visits. Please ensure that you are up to date with all relevant regulations before you travel. For information about group bookings or larger company bookings, please contact the relevant hotel directly.
If you are going to be staying with us at any point over the coming days or weeks, you can rest assured that every Motel One will be taking all the necessary hygiene and precautionary measures to guarantee your safety during your stay. And of course, you can always expect a warm and friendly welcome from us.
We ask for your understanding if we are unable to react quickly to your requests or if there are delays in our communication of information. The current situation is a huge challenge for us, and we are doing our best to respond to you in a timely manner. The months ahead will be demanding of us all and we hope that people will join together with understanding and solidarity to overcome this extraordinary crisis.
We’d like to take this opportunity to thank everyone who works in health services across Europe for their tireless efforts, as well as all of the authorities and emergency workers helping to combat this crisis.
We wish you all the very best. Please stay healthy and look after yourself and your loved ones.
We hope to welcome you back to a Motel One soon.
CEO Motel One