Motel One Hamburg-Airport
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The room smells very bad. The air conditioner have never been cleaned.
Rooms were tiny. Barely space to set luggage. It was warm, and AC was unable to cool room.
Super Service, alles was man brauch
I was only disappointed that the bar was out of olives, otherwise very lovely and pleasent.
If I pay for a hotel room with air conditioning it should stay on the entire night and not switch off at 11pm and stay off until the next morning. This has been the case this time as well as last time. Unacceptable.
We booked last minute and had a fast checkin. It was reassuring to see that my identity was checked upon arrival as we were exhausted after a long car drive.
check-in was a bit long, since I had already expressed-checked in; staff could not find my booking
Service a big 10! Really, really good. I forgot my phone charger and they charged it at the desk for me. They helped me out wonderfully with a postcard I wanted tot send. It was really awesome! A big thank you to the team! Breakfast was not worth the money, grade a 3. No bacon&eggs, no pancakes, no plain soft cheese for basis of your cereal. For 18 euro this should have been included. Please bring either the price for breakfast down or upgrade the breakfast itself.
Unfortunately, the rooms show signs of wear and tear. Even considering today's rising costs, Motel One seems to have strayed significantly from its previous pricing policy. If Motel One is determined to maintain its high pricing policy by lowering its standards, it will probably not be the first choice. The number of staff and their diligent efforts do not seem sufficient to compensate for this shortcoming. This situation only will lead to more wear and tear on the employees.
It would help to have coffee or tea in the room
Very good staff... Everyone from check in to bar staff were excellent. Congratulations!
Super Hotel
10
The check in was cumbersome and took longer than normal. The room was good and very clean. The staff in the morning was very helpful and customer oriented in helping organizing a coffee for me (although I did not boom breakfast).
Overall satisfied. One remark: upon check-in the person at the lobby got frustrated about remarks I made about necessity of passport for check-in. He made angry remarks towards me, and throw my passport on the bench. I never experienced such behavior in the past. Not acceptable.
Everything was good, but TV switches on automatically in the night
Alles super.
Gut 👍 👍 👍
As usual the best location is priority in choice of Airport Motel One. Additionally have to say that breakfast is good enough to keep you running safe at least a half a day. A very friendly staff, you are always welcome there!
Convenient for late night stay near the airport, however the room smelled of cigarette smoke and it was late and I was too tired to change it.
Great place to stay, bar is open and convenient Only issue, patio closes early and no free coffee.
Really nice Hotel.
Alles okay
Top !
The location is convenient to the airport and the bus, and the staff was very helpful. I did not use the lounge or bar and not applicable was not an option, so I gave a neutral rating.
Leon, Maria and Carl were the best hosts someone could ask for. These guys made me feel confortable and in a home far from home. I highly recommend those 3.
War alles super!
Good vibe, pleasant staff. Bar area very nice, breakfast very good. Had a toastie, nice
No amenities. And for the high price would be nice to include at least a Water Boiler.
Alles gut 👍
Great stay, walking distance from the airport. It was a bit hot during the night at some point.
not really any complaint but room was a bit small with few seating possibilities. There was no electrical outlet near the only table for plugging in computer etc., no place to leave suitcase when opened
Hotel godny polecenia, czysto , miła obsługa , bardzo dobre sniadania. Miałam okazje nocować w Hamburgu w jednym z tej sieci hoteli kilka lat temu, kiedy firma , w której pracuje wystawiała sie na targach morskich.
As always a good choice for a pre-night to an early flight. Rooms are quite small and with basic equipment, but clean. It's a pity that there are few options for going out to eat. Either you go to the airport, which only has fast food, or there are two simple, small restaurants (a pizzeria and a Greek place) in a side street.
Prima
I come here 2-4 times a year. Perfect location, perfect rooms and great parking with the option to leave and come back multiple times. Good price and never a really long line at check in when i am there. The highlight: The employee by the name of „Singh“ (sorry, I don’t have the full name) in the bar/lobby area. He is always the best and hardest working employee on site. I‘d book a stay at this Hotel just because of his service and attitude. He deserves a special recognition!!!!
Sauber, stylish, effizient.
Quiet, clean, easy access to airport.
I had done already the whole check-in procedure until receiving a check-in card for the Wallet. Still it took longer than in any conventional hotel to have my check-in done. WIFI was the worst in the last 7 years (= 80 hotels): cumbersome to log in, being kicked out. I couldn't get anything done. Upon arrival, the bar had only sandwiches and potato chips. I preferred not to eat at all. the ambience is cosy in general and the rooms have everything in the right place.
Everything was clean and nice. Improvement would be to have additional duvet, some kind of small refrigerator and few more hangers.
There should be more gluten-free and lactose-free (e.g. rice drink) choices at breakfast.
Alles prima!!!
You have become relatively expensive.
Very comfortable stay! Great shower. Nice bar with friendly waiters. Will stay again.
Always a pleasure to come to this hotel. Clean, nice, quiet.... Vielen Dank!
Other employe who checked me in was great. Made me feel at home, was efficient, kind and had a warm smile.
Walking distance from airport. Amazing place and super staff. Always will come back with great pleasure.
Very friendly staff, focused on fulfilling the customer needs. A very pleasant experience!
Online check-in failed Onsite check-in also had issues and the reception had many people waiting. Reception kindly offered to keep our luggage while we went out and we were able to easily login later in the night. Room was clean, but had a smell to it.
Super Hotel
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Twoja poczekalnia pierwszej klasy w Hamburgu
Design naszego hotelu lotniskowego w pełni poświęciliśmy marzeniom o lataniu. W przytulnej strefie Lounge w Motel One Hamburg-Airport ściany działowe w kształcie śmigieł wykonane z masywnego drewna orzechowego i wydrukowane na metalu dawne motywy wskrzeszają historię lotnictwa. Niebo nad barem rozświetlają lampy autorstwa Toma Dixona, których delikatna forma budzi wspomnienia o samolotach z pionierskich czasów lotnictwa. Ściana z naturalnego kamienia i zegary pokazujące czas w różnych zakątkach świata zdradzają nie tylko aktualny czas w Sydney, Londynie czy Nowym Jorku, lecz również podkreślają rolę Hamburga jako miasta świata i metropolii handlowej.
Modele samolotów, książki o historii lotnictwa i globusy sprawią, że zatęsknisz za dalekimi podróżami i pomyślisz tak jak my, że ponad chmurami panuje bezgraniczna wolność.
Nasz Motel One Hamburg-Airport oferuje podróżnym niedrogi nocleg bezpośrednio przy lotnisku. Znajdujący się w pobliżu hotelu przystanek autobusowy Röntgenstraße zapewni Ci dostęp do komunikacji miejskiej i szybko zabierze Cię do centrum, gdzie czekają na Ciebie atrakcje turystyczne, takie jak Filharmonia nad Łabą, kościół św. Michała, Reeperbahn i Targi w Hamburgu.
