Motel One Wiedeń-Westbahnhof
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Super
I was with my business partners overnight and it was just perfect like always. I extended for another night and it was easy and well managed.
So central and convenient, airport shuttle/taxi, train stations/underground, restaurants and shops of all kinds are all within, it's always service with a smile; customer care is great. At the reception Sarah made me feel so welcome. I'd be happy to stay more next time
Alles ok,
Great hotel. It's my favorite in Vienna. Delicious breakfast excellent location and easy access to and from the airport.
Overall good (comfy bed, clean room, friendly staff), breakfast a bit disappointing (at a mid-level hotel like this, cooked breakfast is generally standard these days). Also, waiting times in the breakfast lounge might be reduced, if the waiting staff adjusted their working speed marginally to the level of busyness ( leisurely strolling is perhaps not the most efficient speed level to clear tables at peak times). Still, all in all a pleasant stay.
Alles top
A very nice and clean hotel with a good location.
Check-in was a disaster. I had already entered my check-in details online. The person at the desk (who was Sarah) asked for my name, confirmed my details and gave me the room number and key card. I used the key card to open the room and found it was occupied. So I went back to the desk to ask for help. After asking about my situation, the staff member asked me to wait a moment and went into the back office area. This wait lasted 10 minutes. Crucially, he came out and told me that the items in the room belonged to the previous guest who had checked out. They would be cleared away and I could check in straight away. OMG I don't know what I heard, do you think this is ridiculous? So I got angry and had to speak out loud to let your staff know how unprofessional they were. At this point, a person who looked like a supervisor came out from back office and asked me the question again. This time she finally got it. She helped me check-in again. Meanwhile she asked me if I had signed to confirm the guest information and I said no, so she asked me to sign the document. When I was finished, she offered me breakfast as compensation for the incident, which I thought she was handled well. However, I must say that the staff were very unprofessional, as that (1) the first staff did not ask me to sign the necessary documents. (2) I was given the wrong key card, which made me feel unsafe during my stay in your hotel. (3) When I checked in online, I should be given a bottle of water as a gift. The first staff did not give it to me until the supervisor gave it to me. I would like to begin by stating that there is certainly scope for improvement with regard to the breakfast items. Only the eggs and coffee were hot. However, it was noted that many of the tableware were not washed clean and there were residues left by previous guests. I observed the incident on two consecutive days, leading me to conclude that it is unlikely an isolated incident. In addition, there are no other cups in the guest room except the paper cups for brushing teeth. I don't know if disposable paper cups are more environmentally friendly? Actually, I wrote so much, not because I want to ask for something or want the employees to be punished, but because the location of your hotel is so good that I may still stay there (hopefully not for the last time), and I don’t want the location to be your only advantage.
Super Hotel
Alles prima!
Great location. Great service. Comfortable and clean.
Good standard of accommodation. Very clean throughout and my room was excellent, being quiet and well located as I had asked for when I made my reservation. The staff were brilliant (especially Lisa and 'Hakan' ?). Breakfast was good but I thought it was very expensive and there were no hot food choices. Unlike most hotels I have visited there were no tea or coffee making facilities in the room which would have been welcome.
We always choose to stay at Motel One because we know that we can expect excellent quality and service.
ok 9-10
the restaurant/lounge was always overcrowded, also for the breakfast. No remote in the room. Awful view on the train station.
Pros: The hotel is very clean, quiet, with great location just next to a small shopping mall. a central shopping street and very good transportation options. Cons: Although we ordered 2 rooms for 5 persons with an interconnecting door, we received such 2 rooms for a total of 4 persons, and we had to ask one of the kids to sleep on the floor. We didn't receive any compensation for having such a mistake in the hotel room reservation.
Perfektes Management
Super comfortable I enjoyed my stay.
Could be good to have water and iron in the room. The water getting to the floor too much when taking a shower.
Everything was clean, Staff is supportive and very friendly. One small point, but it's a personal issue, it's annoying when you want to pay by card at the bar and you're forced to give a tip. I always tip, but unfortunately I have no understanding for this intrusive behavior. I see it as a provocation. Perhaps you should reconsider your behavior here.
Good stay overall, the brekfast quality is very good but there is no AC in the room, i had to open the window to have a better sleep. Staff is ok it could be more friendly and smily.
alles ok
A little noisy, bathroom was ventilating all the time and you ca hear the road all night long
It was very good🤩👍👍👍👍
Great and highly recommended!
-please check the online check-in process. even if I made it prior to the hotel arrival, there was no room key automated machine and I had to do the entire process at the reception (actually two of my other colleagues they even checked-in faster without going through the online check-in) -great position -nicely interior designed -relatively crowded at breakfat -limited choices at breakfast (it would be great to have 2-3 hot dishes available) -overall room was good
Receptionist not helpful at all (not being able to use the voucher for free breakfast that we got), cleaning service coming to late to clean the room
I am a bit handicapped walking. Motel Ones location right at the Westbahnhof is ideal.
The rooms are fine and what you would expect from Motel One. However, the hotel is very loud and you can hear everyone walking by in the hallways, conversations in the other rooms and other noises going on all around. The housekeeping staff knocked already at 8:00 AM and was cleaning in other rooms near by and that was extremely noisy and did not create a pleasant and relaxed experience on a Saturday morning. I could see booking a Motel One again for a business trip but not for personal trips. Too functional and as stated, way too noisy.
Nice hotel, nice place, very clean
I've been in three different motel one hotels. Everything went very well, but i Have to distinguish CARLOS SANTOS at the desk has a very positive mark on the hotel, he was very a friendly and profissional individual, always trying to help and clarify us on how and where to go on Viena! A +!
Very clean, quiet, close to Westbahnhof Ubahn
Good location for our need. Very good breakfast buffet. Very good bedding and silent room. Absolut recommentation.
Not well done cleaning on the room floor and strong bad smell from wastewater pipes in the bathroom.
Friendly service and clean.
Great location to move around the city. Clean, modern rooms. I wish there were more english channels to watch on the huge TV.
I took one of your towels. You could allow multiselect options for some of your survey responses, i.e. business and private
Alles tip top!
top Hotel
Alles 100 %
I like the Motel One group and have stayed at several hotels in different places, and all of them nice and great cost performance, but I have to say that my favorite is Motel One Westbahnhof Vienna! I have stayed periodically in Vienna, a couple times a year for the past 20 years, staying at many different hotels. And after staying in the Motel One Westbahnhof Vienna, I have kept coming back to it and no other. Hotel has a nice ambience. Rooms are nice clean comfortable as all Motel One, but I feel that this hotel is paricularly clean and comfortable. Front desk staff are very nice and helpful, thank you very much!! Internet was also very good. Location is also very convenient, right near Westbahnhof, the airport bus and Metro, and the shopping center there is great. Thank you very much!
All great, nice staff, clean and spacious room (thanks for upgrading me to the next category!).
Amazing style with very good location near to all kinds of transportation. Reception guys were so kind and helpful. Clean and quiet, suitable for short and long term stays.
check in was awful, checked in already but not found by receptionist, key card did not work, interrupted handling our case while talking to other guest, did not give us the water, in the evening a colleague treated us very friendly and tried to compensate the mistakes; hairdryer dirty and did not work!!!
Hotel is strategically placed over the train station, great location and design of the building. Rooms were small, but comfortable both in temperature and mattress quality. Breakfast is assorted for every taste, vegan options were also present. Check in and check out procedures were fast, staff really kind and professional. 100% will return if I’ll ever visit Wien again.
It was very pleasant stay Everyone was very helpful
A great place with excellent staff. Location, service, breakfast and last but not least the bar....just great and easy going. Just one question: For my future stay I would like to ask, if it is possible, as a partner from VERBUND, to get a special rate. Warmest regards - Manfred
Jak zawsze miło, pokoje czyste, śniadania bardzo dobre, obsługa grzeczna i sympatyczna.
Uwaga!!! -cena, cena, cena ............
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Nasz hotel Wiedeń-Westbahnhof czerpie inspiracje z pobliskiej dzielnicy muzeów Museumsquartier – w szczególności muzeum sztuki nowoczesnej Mumok. W naszym hotelu Motel One znajdziesz żywe kolory i niecodzienny design w każdym najdrobniejszym szczególe. Zaraz przy recepcji możesz odpocząć na dwóch kolorowych siedziskach „Enzis”, które znajdziesz także na zewnątrz w Dzielnicy Muzeów. Współczesne i oryginalne są także dzieła artysty Thomasa Draschana, który brał udział w projektowaniu recepcji, sali śniadaniowej, baru i pokoi w naszym hotelu w Wiedniu. Jego dekoracje ścienne i świetlne kolaże ukazują typowy wiedeński styl życia. To zabawa scenami z dworca Westbahnhof, stereotypami i absurdami – oczywiście w połączeniu z dużą dozą wiedeńskiego humoru.
Ten designerski hotel w Wiedniu znajduje się w bezpośrednim sąsiedztwie Mariahilfer Straße, popularnej ulicy handlowej prowadzącej z centrum do pałacu Schönbrunn. Inne atrakcje w centrum miasta, w tym Hofburg, Katedra Świętego Szczepana i Opera Narodowa, również są niedaleko. Ponadto bliskość dworca Westbahnhof, który znajduje się tuż obok, bardzo ułatwia organizowanie wycieczek za miasto, dzięki czemu ten Motel One jest idealną bazą wypadową do zwiedzania Wiednia i jego malowniczych okolic. Czy czujesz już reisefieber? Zgadzamy się ze słowami Novalisa, które można znaleźć również w gustownych kolażach w pokojach: „Marzymy o podróżach przez wszechświat, a czyż wszechświat nie jest w nas samych?”. Ale nie musi to być od razu wszechświat: zacznij od naszego niedrogiego hotelu w Wiedniu!
