Motel One Hambourg-Alster
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Très bien
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I like the reception. It’s so welcoming. Staying in the 17th floor afforded us opportunity to have a panoramic view of Hamburg.
Overall hotel is nice, but there was something wrong with my room. I stayed in room 1722, and the bathroom smelled like a sewer. If I left the bathroom door open at anytime, the whole room would smell like a sewer as well. Also, there was no wash towels in the bathroom, so no real way to wash your body or face. I asked my friend if his was this way, he was in 1720, he was not having the issue with the smell.
Very nice and helpful staff; clean rooms; breakfast looked tasty - but I haven't tried it
Everything is great. The room is nice and clean, the parking is also nice. It would be nice if there was a mini bar at the room.
The staff was quite inexperienced and slow, esp. the situation at breakfast (no space) was a bummer. On top they charged me almost 100 Euro too much, which I fortunately discovered, but haven't received back yet :-(
Excellent accueil, superbe vue depuis le 19e étage, propreté et tranquillité impeccables, bar propice aux conversations entre collègues.
The service we received from the whole reception team was superb - especially Mario who went above and beyond to be helpful
Only shortcoming was check-in. Not enough staff (2) and a queue out the front door. We understand it was a busy week, but someone had to know you had a lot of bookings.
Lundi de Pâques le bar était fermé le soir Beaucoup de clients insatisfaits parce qu’ils ne recevaient plus rie à boire. Un Nogo absolut pour une chaîne comme Motel One L’organisation du breakfast était un désastre Les gens se disputaient pour trouver une place libre. Les tables étaient nettoyées avec retard
The room was clean, quiet and comfortable. The shower gel with mint was unusable for me. There are, however, no alternatives offered. The prices of drinks at the bar are exorbitant. Very friendly staff
Great location, clean reception area. Carpet in the room was very dirty, could smell the dust overnight. AC was not working which in the end was good since the carpet was dirty. Water was very lukewarm.
Nice room on high floor as requested, thank you very much. Friendly check-in, thank you Pascale. Difficult to unpack as no folding stand to put suitcase on (most Motel Ones have one of these now).
The hotel was very good—clean and comfortable. Unfortunately, I had a bad experience at check-in, as the receptionist seemed disappointed when they realized I didn't speak German and only spoke English, Catalan or Spanish.
Nice, very centrally located hotel with a wonderful personal service. Close to Hamburg central station.
Really nice, clean and calm room.
I very much appreciate the bio food range; however, the choice of vegan deli cuts and cheese is very limited and in all hotels the same, for a frequent guest it is getting monotonous. Vegan salami or bacon would already make a difference
Effizientes Business Hotel
Effizientes Design-Hotel
Very clean. Nice atmosphere.
Very kind staff, an amazing view from the 9th floor (especially regarding the fireworks) an awesome variety of breakfast even for vegetarians or vegans - there’s nothing to complain about!
Poblems getting my invoice modification. The invoice was online paid. By mail I was told that on arrival could be modified. On arrival the staff said that I should write to the financial departament explaining my request. After by mail they said that I should sent reservation number (when it was already in the mail). Later they said that was not possible because was online paid. Then I insisted and they sent a new invoice exactly the same. This is incredible. A lot of energy is used in this story for nothing. Lack of profesionalism.
The hotel is relatively cheap and quite well situated. The 18th floor was definitely quiet. Room is small but modern. What it lacks is any spirit, a good breakfast buffet, and coffee tea and a fridge in the room. The bedsheet had a strange fresh stain on it. It was solved by housekeeping. The bar is not very atmospheric. They sell expensive cocktails and overpriced wine. Beer was only a very small selection. I thought parking was free, but that costs 20 euro per night you stay. If you have the time you may want to park elsewhere for less.
Alles Positiv 👍
150 EUR for one night + 20 EUR parking ticket If no space, you just paid 20 EUR for NOTHING
everything was fine.
Really happy, thanks to the great staff. I was given a room on a higher floor upon request and I appreciate the polite, competent and proactive help. Also, the breakfast is impressive, especially the perfect eggs.
I made a booking online directly with the hotel and arrived after midnight. My booking was canceled by the hotel without telling me. Luckily the gentleman at the reception was able to bike me again but the price was higher and no breakfast included so I had to pay more than my original booking.
Alles Top!
Overall good, however the last night was incredible, unpleasantly noisy due to an electronic music party in the student campus bordering the hotel.
I booked two rooms for 4 nights yet the person at the reception named Anas just gave me ONE bottle of water. I had to beg for a second considering I had two rooms. Furthermore as member of Motel One I got a breakfast voucher for which I thank you but then what is tis gift worth if the validity term is just three months....!
No light in my room. No other room available, had to wait 1 hour extra at check in.
Alles super
Perfect
Typical Motel One: Clean, nice room, a bit small as expected :-) Breakfast is nothing spectacular but good.
Alles war perfekt.
Early check in was great!
Fidel at the reception was so welcoming and helpful, he really is a gem
Great location! Friendly staff at reception desk
Excellent service in general, very friendly staff. Very good breakfast! Not so happy though about having to wait in the middle of my check in, due to another guest being vocal about some problem and the person checking me in left to help her colleague. She should have finalised my check-in first, then helped her colleague, but I guess she got stressed/annoyed by the other guest, so … Also, the very large and obvious spiderweb between a ceiling lamp and the wall didn’t help the impression of cleanliness. In general, the hotel felt a bit lacking in being cleaned well. Regarding my choice to “not recommend” this hotel is not due to the hotel at all. I would recommend it, but I would warn about Steindamm and not to go further than the police station, due to all addicts, junkies, drunks and a lot of shady people on the lower part of the street. It’s not a street you want to be at walking in the evening when it’s dark outside. Apart from that, the location is nice with the park area outside. If you take a taxi to and from the hotel and don’t plan to leave it, then no problem.
Staff very friendly, good location, rooms small but functonal and clean.
Bon accueil et bonnes prestations en général. Le nettoyage des tables du petit-déjeuner est à améliorer. La carte du Snack mériterait d'être complétée, elle est un peu courte.
Très bien
Pour la première fois j’ai été déçu de cet hôtel. Le check-in a été très long. La chambre n’a pas été faite.
hôtel fonctionnel, bar et petit déjeuner agréable; Manque un numéro de téléphone en cas de problème
toujours tres agreable, super literie, personnel a l ecoute . chambre suffisante pour un couple. le point faible reste le petit dejeuner. souvent pas assez de place et depuis peu, plus de plats chauds comme oeuf brouilles et lard qui sont les bases des petits dejeuners en allemagne. je reste fidele a motel one , quand il y a possibilite de reserver…
Bon accueil, chambres très confortables et calme. Petit déjeuner diversifié . Bémol : la gestion du flux des gens au petit-déjeuner.
Hôtel bien situé et rapidement accessible en centre ville avec le métro Même si notre séjour s’est bien passé, cela reste un hôtel de chaîne avec un gros volume de chambres et de clients
Les chambres sont confortables et calmes, la literie très bonne, le petit déjeuner excellent (parmi tous les hôtels que nous avons fréquenté, c'est le préféré de notre fils de 7 ans qui a eu un très bon accueil des hôtesses du Motel One). Un point négatif: le système d'aération de la salle de bains ne semblait pas fonctionner, et la vapeur s'accumulait lors des douches.
l'organisation du petit déjeuner est un peu chaotique et limite. Il faut faire la queue et attendre une place pour pouvoir prendre son petit déjeuner alors que je suis tenue par le temps car je dois aller travailler. C'est moyen.
Très très bien!
Galerie
Tout d’un seul coup d’œil
Situation
Hambourg, ma perle
Dans notre hôtel design, situé dans le quartier branché St. Georg, tout tourne autour du lac Alster tout proche. L’Alster intérieur et extérieur ne sont pas seulement un lieu de loisirs et de détente pour les plaisanciers, les canoéistes et les rameurs. Les parcs et les villas art nouveau des alentours invitent également à flâner et à se reposer. À la réception, vous découvrirez tout d’abord le visage de la ville en hiver. La photo d’une fête populaire sur l’Alster gelé témoigne du grand froid qu’il peut faire à Hambourg. Des lamelles en noyer au-dessus du bar imitent les légères vagues de l’Alster et des accessoires tels que des voiliers, des lampes en forme de lanternes et des bonnets de marins viennent compléter le concept design marin de notre hôtel.
Au Motel One Hambourg-Alster, vous séjournerez dans l’un des quartiers les plus résidentiels de la ville. Les cafés de rue chics, les boutiques et bien évidemment les rives de l’affluent de l’Elbe invitent à se promener en toute tranquillité.
Grâce à sa situation centrale, l’hôtel vous ouvrira la voie vers toutes les attractions de la ville. En seulement quelques minutes de marche, vous arriverez dans l’une des principales rues commerçantes de la ville, la Mönckebergstraße. Les stations de métro (U-Bahn) et de train (S-Bahn) Berliner Tor ainsi que la station de métro Lohmühlenstraße, situées directement devant l’hôtel, vous permettront d’accéder aux transports publics. À votre arrivée et à votre départ, vous apprécierez de savoir que la gare centrale (Hauptbahnhof) n’est qu’à quelques centaines de mètres de l’hôtel.
Séjournez dans notre hôtel design au bord de l’Alster et vous comprendrez la signification de la chanson de Lotto King Karl : « Hambourg, ma perle, merveilleuse ville. »
