Très bien
Note globale sur 2 767 évaluations
Amabilité 9.4 de 10
Propreté 9 de 10
Réception 9.2 de 10
Lounge et bar 8.9 de 10
Emplacement 9.2 de 10
Chambre 8.5 de 10
Salle de bains 8.5 de 10
Wi-Fi gratuit 9.3 de 10
Rapport qualité/prix 8.4 de 10
Petit-déjeuner 8.3 de 10
The welcome on arrival was very poor. The guy was totally disinterested. He just said the same automatic spiel - some of which had no relevance to me. The reception desk was a mess dirty coffee cups and disorganised. It was a bad luck from my first impression. On check out, I told the receptionist the wifi didn’t work. He just told me there’s no way that could be true. This is probably the fifth Motel One I’ve stayed at and the first time I’ve been disappointed.
All went well Had a lovely time a the bar in the evening ( great team)
Lovely hotel and staff.Excellent location in the Japanese Quarter.Good cocktails!
Everything was as efficient and well-organized as usual. Unfortunately, the shower hose attached to the showerhead was broken.
Honestly speaking, the room was not as clean as I expected, and not wide enough to open my luggages for 12 days trip. I had a problem on shower, during taking shower, suddenly shower head and horse came off, therefore I had to change my room during my 3 nights stay.
The hotel is modern clean and stylish. Appears to have been upgraded since my last visit. Great location.
Unfortunately very disappointed by the poor communication We had to make our reservation by email because of our child and were unfortunately met with very slow communication. It took about a week and a half before we finally received confirmation. By that time, the discount code we wanted to use had expired by just one day. I emailed about this straight away, but never received a response. That was more than a month ago. I also tried calling around three times, but each time I waited for about 15 minutes without being able to speak to anyone, so eventually I had to hang up. As these were international calls, this also cost us around €15. When we arrived, we spoke to a very kind lady who listened to our situation and said she would discuss it with the manager. Unfortunately, she had already left by 6:00 PM. After that, we were helped by a young man who gave us our passes. When I asked him about our complaint and explained what had been discussed with the lady earlier, he seemed confused and checked the system. In the end, he offered us free breakfast for the following morning. Because he seemed unsure about the rest of the arrangements, I also asked him about the parking. He told me that this could be arranged as well and that if we came back with our parking ticket the next day, we would receive a ticket allowing us to leave without paying. The next morning, we spoke to another very friendly lady about this. She couldn't find anything about the arrangement in our file. After I explained what had happened the evening before, she told us that the young man shouldn't have promised this, but that she would arrange it for us in the afternoon. Unfortunately, when we returned that afternoon, another employee was working and he had no idea about the arrangement either. Once again, nothing could be found in our file. At that point, we were honestly quite frustrated. We had to explain the same situation several times to different employees and kept receiving different answers. For us, the problem is therefore not just the value of the discount or the parking, but mainly the poor communication and lack of follow-up. When a member of staff makes an arrangement with a guest, you would expect it to be recorded and communicated to the other employees. We did meet several very kind and helpful members of staff during our stay, and we appreciated that. Unfortunately, however, the way this situation was handled had a significant impact on our overall experience. Especially the fact that our original email was never answered and that we subsequently spent time and money trying to get in touch with someone was very disappointing. I hope management will look into the communication between staff and how guest complaints and agreements are followed up. With better communication, this entire situation could have been avoided quite easily.
The room was great however there were missing towels and blankets. We were two people and only got one of each. Also the soap for showering was empty. Minor annoyances but otherwise it was a good stay and the room was clean.
no water drink water in room and didnt get .
Home from home. My room was very comfortable at a time of extremely high temperatures outside, reception area, lounge and bar welcoming with comfortable seats. A big thank you to the staff for being so helpful and friendly.
The stay was great, the long drawn out negotiations to get my correct bill was not
It was clean. Breakfast was a bit confusing. near the coffeemachine stood the vegan products. Cheese an saussage products were separatet. Cow- Milk was not sign. I missed some salmon or, fresh minced raw pork. Even some fresh eggs i missed. There were only boiled eggs. Mabe a sauna or a gym, I was not introduced. I think they hadn't. Bathroom door could stodd not open. I closed itself.
Always a pleasure staying at MotelOne Düsseldorf Hauptbahnhof. Very polite desk management at the morning, but not at the evening!
Friendly staff at reception and bar. Clean room. I enjoyed especially the AC during a heatwave in Düsseldorf.
Nice and clean, good location, very friendly staff.
room were OK. but some ant in my room.
In general, minimum standard was achieved. Meaning it was clean and served the purpose. However, realising that prices in general are rising, I still feel the quality of the facilities has fallen. Be it because of the interior deco is the bare minimum now (i.e. no safe, no bedside shelve w/ phone connection, less artwork in the main area). Particularly in the Düsseldorf Hbf facility, I felt more a “youth hostel” ambiance than in the Munich facilities. The other thought I have is that you are understaffed and it causes your staff that is working to be under stress. They are not able to provide certain services like preparing espresso at the bar in the morning hours. Only one person was present and she seemed pretty stressed out and the reception equally felt like they needed help. It makes a difference believe me because I ended up feeling stressed and I left feeling like not wanting to choose this facility the next time I am coming back to Düsseldorf. Perhaps increasing hourly wage would attract more workers thus a better service.
Far too expensive for what the accommodation offers. Mattress was at least adequate. The air conditioning wasn't working properly in 32° C temperatures. Breakfast is far too limited in selection for the price.
The room was relatively small and lacked basic amenities. There was no minibar to keep some water cold, and it didn't even have a wardrobe for our clothes. Additionally, the breakfast was extremely poor considering the room costs €155 per night; there was barely half a counter of food available. This is completely unjustified for a hotel of this category.
value for money
Reception desk: excellent. Room: very good. Breakfast: very good. Thanks.
Everything as expected, friendly and accommodating staff, clean rooms.
Air condition was set too low, and the bed cover was too short (I'm 1.89m).
Perfect location as a base to work in Dusseldorf
The bathroom door handle in the hotel room was loose and didn’t close properly. Unfortunately, this meant I could hear the bathroom fan running the whole time. I used earplugs during the night.
The price does not justify the service and comfort you provide. Yes, it was during Interpack but still too much charged for what you get. No good seating and not enough spaces during breakfast.
The price was totally unacceptable.
Motel One standard all over Europe. Always satisfied. Only missing is slippers inside. Due to the exhibition, the price rate was incredible level.
Top personal, top Hotel
Hotel was lovely, good location. Room clean though a little smaller than expected. Would of benefited from a 2nd bin and did miss having a kettle or fridge. Liked being able to choose the days we wanted housekeeping.
Limited room, limited breakfast, limited reception except a girl was so nice the only one, guys are rude at the reception,
very clean/calm/ friendly staff/the defective lamp was immediately replaced/ great shower/I did not get water (my colleagues did...)/ missed the scrambled eggs for breakfast/good bar - friendly barkeeper -love this hotel
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Excellent facilities, breakfast, rooms( specifically sound proofing being in a city), but more importantly, open, welcoming and friendly staff.
Good location and friendly people / staff.
Everything was perfocet excluding response to my request to issue invoice. Reception staff was very friendly and promptly informed me they would issue invoice in 1 hour, but I still don't receive even after 4 days although I asked to issue it. I feel it is difficult for me to use here for business, but very good for private use.
tout était très bien
Friendly and pro-active staff at the reception. I missed scrambled eggs, natural yoghurt, fresh orange juice and glasses for latte macchiato at breakfast. Fresh ginger tea was a plus.
I loved my stay there - the room was quiet, as requested (except for the overall thin walls, which are unfortunate). I did sleep well and was happy with the hotel as "home base" during my stay. The staff was naturally friendly and welcoming, which was also very nice. Breakfast has a lot of vegan options. I also liked the atmosphere between 6 and 6.30 h at breakfast with dimmed lights and quiet music. A great start of the day! Thank you.
Excellent hotel in perfect location!
Breakfast: expected a full continental breakfast but there were no scrambled eggs nor bacon, limited offer and the low seats are not comfortable for eating. Room: for the prize I at least expect some bottles of fresh water and/or minibar
Nice hotel, beautiful room, good breakfastclose to the station, only there was a faint sewery smell in the bathroom that was really annoying. Receptionist told me they would fix it when I checked out
We chose the hotel for its proximity to the train. Location was good overall. The rooms were just so small with no place to put things. No bedside tables! Good bathroom with adequate lighting. The lobby was vast, and usually full of people probably because the rooms were so small. But in the evening it was totally dark there.
Not great not bad.
The room was tiny, cell like, the AC didn't work, apparently it's turned off centrally from early October, regardless of weather or residents preferences. We didn't sleep well, too hot !! For the cost of 335.oo it was really bad value, wouldn't recommend it to anyone. One staff member was very nice and did all he could, the others were disinterested and poorly trained. Typical chain hotel operation, profit motivated little real interest or consideration for customer.
Overall a good experience, only the breakfast was a little uncreative for the 18 Euros price tag.
I loved the view and overall cleanliness of the hotel room! Would be great to have a wider selection of english speaking tv channels such as NHK, PBS, etc. The vegan options were a huge plus from us! I would also like to mention for the future, something like a mini fridge would be extraordinarily helpful for guests. storing restaurant leftovers, getting ready meals from the store to save money, etc.
Alles super
Very pleasant stay, rooms are comfortable and very clean. Elevators super quick and common/seating area beautifully designed with comfortable nooks everywhere. Staff very friendly and helpful
I don't remember how many times I stayed in MotelOne hotels. No surprise. Price/performance best. Breakfast delicious. Rooms are same like any other MotelOne. There was an ongoing renovation next to reception but it is ok and did not effect my stay. Location is great and 2 minutes walking to main station. Happy again.
Ce n'est en aucun cas un « cas rhénan » : ce road trip part de la Ruhr, passe par Düsseldorf et Cologne, pour aboutir à Bonn, la ville de Bonn – l'idéal si tu souhaites découvrir plusieurs villes situées le long du Rhin.
Une touche japonaise au bord du Rhin
La sagesse silencieuse du zen rencontre le dynamisme trépidant du Tokyo moderne – en plein cœur de Düsseldorf. Au Motel One Düsseldorf-Hauptbahnhof, le design extrême-oriental reprend le charme du quartier japonais environnant. Le One Lounge est à la fois salon, café pour le petit-déjeuner et bar, et associe dans un même collage les skylines de Tokyo et de Düsseldorf. Lampions de soie, caractères d'écriture extrême-orientaux, cerisiers et une pierre à eau vous permettent de vivre le calme d'un jardin zen japonais. Votre hôtel Düsseldorf Hauptbahnhof devient ainsi un refuge central au caractère design bien particulier. Grâce à la proximité de la gare centrale et de l'aéroport de Düsseldorf, l'arrivée est pratique. L'emplacement se prête également bien aux découvertes: la Königsallee et les Schadow-Arkaden se trouvent à quelques centaines de mètres seulement, la vieille ville est facilement accessible à pied, et le métro depuis la gare centrale vous emmène confortablement jusqu'au parc des expositions Messe Düsseldorf.
Une touche japonaise à la gare centrale de Düsseldorf – qui pourrait dire non ?
