Muy bien
Puntuación general de 10.003 opiniones
Amabilidad 9.5 por 10
Limpieza 9.2 por 10
Recepción 9.4 por 10
Vestíbulo y bar 9.1 por 10
Ubicación 9.7 por 10
Habitación 8.8 por 10
Cuarto de baño 8.7 por 10
WiFi gratuito 9.3 por 10
Relación precio-prestaciones 8.5 por 10
Desayuno 8.3 por 10
Good location, great room, nice lounge bar, lovely staff, nothing I a can think of to improve.
The Hotel is super. Perfect location, friendly staff, super bedrooms and the breakfast is superb.
Room was too hot, I asked for the air conditioning to be fixed. Nothing happened, I asked again and was told it wasnt controllable. I asked for the room to be cleaned on the 2nd day and it wasnt
Good location, good cleanliness, First impression is good, and good car park.
Your hotel made us relax and feel safe. It was very clean and the whole staff was very friendly and welcoming. It was close to all of the sights and delightful bakeries and restaurants. Your breakfast meal was delicious. I would refer you to my friends. Thank you so much!
eveyrthing was Motel One standards that are very high :) and especially thanks to your colleague Elisabeth for her helping and cheerful. see you soon. thank you Hamburg Motel One.
a perefect stay - as always
Great Breakfast and evening drinks!
My stay in Motel One was exceptional. The room was perfect. Everything looked new and clean and stylish. The service was outstanding. All staff were wonderfully helpful. The location was great. I look forward to staying again in this hotel as well as other Motel Ones in other European cities.
Top Hotel in super Lage!
Everything was good, very friendly and efficient staff, very clean room, great location I would have given higher score if there were tea, coffee and a kettle in the room
Lovely hotel overall, good location, access from airport is perfect and proximity to major attraction is good with walking distance. Very Friendly reception even though I didn’t get to talk to them cause we did self check in. Only thing negative about this hotel was a pillow for me. Not my favorite but works for other people I suppose. And im not complaining but there was no gluten free bread for breakfast, I didn’t expect one so no problem, I had two hard boiled eggs. Thank you
I was disappointed to only have one bath towel in the room. As a solo traveller, if I am paying the same as two people for a room I expect the same they would get i.e. two towels, two cups in the bathroom. (If you gave two towels to every person maybe I wouldn't mind so much but hand towels are inadequate for long hair. If I have two cups I can use one for my toothbrush and one to drink from.) Your reception staff got me a towel quickly but when I tried to explain the issue just started telling me I was wrong, which isn't really a great way to deal with a customer issue. Then housekeeping removed my second towel and I had to ask again. For reference most hotels I stay in give you the set up for two people which I appreciate given I'm paying the same for the room as two people are. Similarly I booked via your website and BeOne but no mention was made of the complimentary water and I had to ask for that at reception also once I'd checked the email that I hadn't misremembered it as a benefit. I would appreciate an option to not have the TV come on with music and fish every time you come back to the room and put the key card in the slot, it is quite annoying. Other than that I thought the hotel was great, breakfast staff and lounge bar staff were all friendly and helpful. Housekeeping always said hello when you went past. Breakfast food was great. Checkout was efficient. Lifts came quickly.
Location excellent rooms clean breakfast excellent
Loved the stay, beautiful room and view over water. Only thing I missed was coffee/tea in room and maybe a water. We got a waterbottle gifted at the reception when asking for physical cards instead of digital key. Also the shower flooded the whole bathroom while showering even with the showerdoor closed
Everything was absolutely perfect
A small refrigerator in the room and more food options after breakfast would be nice. Also, my second brandy was much smaller than my first.
Very comfortable clean room with nice water view, good wifi, polite efficient staff, excellent location for transport (bus, S-Bahn) and sights such as main churches and harbourfront (Baumwall) in easy walking distance.
Todo perfecto. Quizás las cortinas no eran lo suficientemente opacas y la oscuridad no es total, lo que puede ser un problema para algunos viajeros. Pero es un pequeño inconveniente. El desayuno podría mejorar para ser un hotel de 10.
Whilst the staff friendliness, cleanliness, location and rooms (small minus was the sewage smell from one shower/bathroom) are perfect, the setup for breakfast is an absolute disaster. There are not enough proper tables so we regularly ended up (larger group - 2 adults, 1 baby, 1 child) sitting in the lounge on couches making a mess and not truly having a comfortable start to the day. It should also be in the interest of the hotel to rearrange the area and make the lounge smaller and have more dining tables. The setup of the buffet is also not ideal as cups and plates are in the shelves below the actual food so access to these is blocked by the queue for the buffet/coffee machines. I would like to give a very positive rating for Me Mutafi (not sure if spelled right), who manned the breakfast and bar usually and his female colleague (Da Costa?!, with brown long hair and grey/blue eyes), who were always super friendly / tried to help.
- Great staff, very friendly and also super quick quick with the check in - Rooms where tidy and felt super clean - Location is great and easy to reach - Unfortunately the room was very cold, as we were currently experiencing a rather cold summer. - Would love to find glas wear instead of the paper cups in the bathroom - Curtains were not black out curtains and it got quite bright in the morning + since the rooms are facing each other you'll need to close the curtains to change clothe or similar, otherwise everyone else can see you. - To round it up- having a gym or Sauna would be a huge plus
Wonderful location, stylish. great breakfast. Would book again
The hotel is in vey nice location in central , all within walking distance. We had a room on the secound floor which had deck chairs outside, which would have been nice but however our window door overlooking into another room. So if we sat outside we could see into the room if they didn’t draw the curtain. And vis visa. Overall place nice but disappointing about the room. I Had stayed in another room on 5 floor in May which was better, booked thro booking . Com. Not their app
Great location, clean and quiet. It would be great to find a bottle of water in the room. One of the last things you want to do upon arrival is running fown to the bar and have a drink…
A very warm welcome as usual on arrival. When in Hamburg I always stay here. A good situation for U & S Bahn. Comfortable bed and great amenities. See you soon.
We often travel through Germany and always stay at Motel one. It is fresh, soundproof, good quality and our children feel safe and at home in Motel one. Albert Murati was our breakfast host and he was welcoming, very service-oriented, and helpful to our children.
Great overall but lacking steam iron in the room
The only serious disappointment I had was that the AC was not adequate. It’s a new hotel and it should have triple glazed windows. Instead on the side that I stayed on, and I moved to a different room in the middle of my stay to no avail because it was too hot — was overlooking the small canal, not the main street. The sun blasted the room until 10+ p.m. in the late afternoon and evening and the hotel just never could keep up with the heat so there are problems with the construction of the building, the windows and the air-conditioning system. Very disappointing because that’s the reason I picked this hotel.
Motel One is always my first recommendation for travel in Europe, especially Germany, and I've stayed at many of their branches across the continent, this stay was no exception in terms of comfort the hotel itself was nearly perfect. However, I was a bit disappointed with the value for money this time around. Compared to other hotels in the same area and price range, the facilities felt quite basic. There was no coffee machine, no complimentary water only one time, no hand cream, and no slippers provided in the room. They also don't offer airport transfer services, which many nearby hotels do include. On top of that, while housekeeping cleaned the room daily, they didn't change the bed sheets or duvet covers throughout my stay, which I found a bit off-putting. I chose Motel One out of trust and loyalty, honestly expecting a bit more in terms of amenities. Given the price, I think breakfast could also be improved, if I return to Hamburg, I'm not entirely sure I'd stay here again I'd probably compare other options more carefully next time.
A little bit disappointed at the breakfast compared to other Motel One hotels. Very nice waitress at the bar. Not so accomodating staff in the reception.
Excellent digital check in. Criticism regarding the room (572). It doe not provided enough storage and space for the cloths and luggage.A couple of hangers are definitely not sufficient for two people who arrive with wardrobe for an evening concert.
Excellent and friendly service. Very quiet and relaxing environment, and ideal location. I have appreciated the cleanness.
Although the hotel is well located and generally presents itself very well, I was disappointed by the overall customer experience. For a property at this price point, it should not be necessary to send three emails to obtain an update on a reservation and two additional emails to receive an invoice. In addition, I would have expected basic in-room amenities such as a coffee machine and a kettle with tea and coffee-making facilities. While the hotel has many positive aspects, the level of service did not meet my expectations, and I left feeling disappointed overall.
I did not really like it. Tiny rooms, hotel tries to save each cent. No shoe horn in the room even, no refrigerator (obviously due to space, no wardrobe) but 150 Euro/night + parking 21 euro/day with no guaranteed parking slot! + 18 euro breakfast just for the bun and croissant with a drink. And on the last day at 10 a cleaning lady come 2 hours earlier before check out (yes, I had the do not disturb sign). Thanks, the room was clear and I really liked the mattress.
Great location, friendly staff, really good breakfast.
Nice hotel, very friendly & supportive employees; only the room could be bigger - more place for storage of suitcases
Friendly Staff all around, clean hotel, nice selection at the bar. The rooms are tiny, and are missing a few essentials, so keep that in mind. the location is near perfect for a weekend getaway. All in all had a very pleasant stay in a more than reasonably priced hotel.
Our stay at the hotel was very pleasent. The location and the kindness of the staff were something that i will remeber. My only remark is on the size of the room . It is cosy, but small.
TODO ESTUPENDO.
Bea, well kept property. Comfortable room and delightful breakfast.
We had a wonderful stay. The hotel is located perfectly. We had a room with a beautiful view. It would be a 10, if there was no carpet floor.
It was my first visit to Hamburg, and thanks to this hotel, everything was wonderful: comfortable beds, fast Wi-Fi, and friendly staff. If I ever go back, I definitely know where to stay.
Rooms not as clean as they were!!Service good in all areas, especially the Bar .
Fabulous hotel central but tranqil location amongst the canals. My balcony room with view of the Elbphilharmonie was comfortable and clean. Sightseeing within walking distance. S bann around corner very handy. Nice eating places and handy supermarket in area. Staff were professional and helpful. Big thank you to the hard working housekeepers keeping this hotel exceptionally clean. Highly recommend this gem
perfect ...room space not enough for higher category
Very good stay, good bedding, good value for money, excellent location, good breakfast. For the breakfast room I wished there had been some chairs and tables at a comfortable height (I sat far too low and not close to the little tables and spilled food on my clothes (just before my meeting ...).
Tolle Lobby. Zimmer prima. Also alles OK!
The front desk is super friendly. Hotel is very clean and the location is exceptional. I love the vibe!
equipo muy profesional y atento. Check in y checo out rapido y eficiente.
Kommentarlos 🫶
¡Hola! El viaje por carretera Hamburgo–Lübeck–Rostock te lleva a lugares donde podrás disfrutar de la brisa fresca, algo ideal si quieres combinar tu estancia en Hamburgo con la costa del norte de Alemania y las ciudades portuarias.
Listo para la Fleetinsel
¡Hola y bienvenido al Motel One Hamburgo-Fleetinsel, justo en el corazón de la ciudad hanseática! Un «Fleet» es un canal navegable, y justo entre el Herrengrabenfleet y el Alsterfleet se encuentra la isla Fleetinsel, donde te da la bienvenida este hotel de diseño en Hamburgo.
Desde su céntrica ubicación podrás explorar la ciudad en todas direcciones: Landungsbrücken, Jungfernstieg, HafenCity, el Ayuntamiento de Hamburgo, la iglesia de San Miguel y la Reeperbahn están fácilmente accesibles. Los amantes de la cultura disfrutarán de la cercanía a la Filarmónica del Elba; la Speicherstadt, con el barrio de Kontorhaus y la Chilehaus, forma parte del Patrimonio Mundial de la UNESCO desde 2015 y es un clásico para dar paseos, hacer recorridos en barcaza y hacer paradas para sacar fotos.
También en el hotel se respira el ambiente de Hamburgo. La decoración interior se inspira en las influencias marítimas que caracterizan el paisaje urbano y el ambiente de la ciudad. Los colores, las formas del mobiliario y los detalles decorativos recuerdan a la vida portuaria, a los cargueros y a la brisa marina. A ello se suman el desayuno, el wifi, las cómodas habitaciones, el salón y el bar: un tranquilo refugio en plena «Puerta de Alemania al mundo».
