Motel One Berlín-Alexanderplatz
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I always stay at Motel One when visiting Berlin, so it has become like a home to me. Last time there was a confusion regarding the room I had booked and paid - I had booked the big room (I think 20 m2 instead of 16m2 - reciting by memory) However, upon arrival we were hosted in a small room, fortunately there was free big room to move us into, so the issue was solved. It was unpleasant for the person accompanying me, as she's an elderly woman. So please review in order to avoid such misunderstandings in future, as if there was no free room to fix the mistake with, we would have had quite the unpleasant experience. All the best to your team, every single one of them was flawless <3 See you soon!
Positive: Lovely design, good breakfast Negative: The heating in the room was not quite ideal and the downstairs toilet was broken throughout my stay (5 nights).
The location is extremly suitable if you want to be absolutely free and operative as a wisiting turist using of the public transport. We used the "Berlin Welcome Card" https://www.berlin-welcomecard.de/en/berlin-welcomecard-variants-glance for 6 days (5 nights). All the other aspects (e.g.: cleanliness, or reception, etc) were excellent too. There are no such overheads like e.g. diverse wellness facilities or other five star extras, and hence the price could remain in the moderate price range. As visitors who wanted to feel the life in Berlin instead of staying between the walls of a wellness hotel, this is a great advantege. So the "Value for money" is extremly high to our experience. ... Actually, this Berlin experience moved us (we are Hungarians from Budapest) to plan a similar visit but to Dresden and Leipzig, again in a Motel One hotel, in the center of these former GDR cities. ... The error recovery attitude of the reception was also excellent, within one or two minutes we got a replacement room, due to a sudden technical error in the heating system: our query was not questionised, and we got no kind of pressure to remain in the original room, they really believed us and the helped us immediately. --- In short, we got a really pleasant stay due to the overall quality of the Motel One hotel, and naturally due to the city itself, including the useful "Berlin Welcome Card".
Great location, easy check in, comfortable mattress. I was surprised there’s no coffee set in the room and the sheets were a bit rough on the skin. We were encouraged to join the hotel membership but found no value in that.
No coffeemaker in room is pitiful. Blanket was too thin. No showercap is annoying.
The staff couldn't have been more helpful, particularly as my bag didn't arrive with me. I really appreciated the letter outside my room telling me it had arrived overnight.
Friendly personnel, clean and quite room, perfect!
Great location. Rooms too small for more than one person. Overall, good experience.
Super central. Staff were friendly and the amenities were good. Excellent value for the price (compared to accommodation elsewhere in Berlin, and even more so by Alexanderplatz). I normally use AirBNB but will check out Metro One hotels first when I travel to larger cities from now on.
Excellent location, nice bar with city view, typical (nice) Motel One room.
Great location, helpful and friendly staff. Will return.
Warm welcome, service at the reception is always fast and with a smile, there are many employees at the reception, there are many elevators, high level of cleanliness, we got the room quickly, central location and fantastic breakfast (it would be better if there was a stand for making omelettes, just hard-boiled eggs is not enough) We are glad we met you. We will recommend and we will also return. I see that you have a high level of service awareness and it is very important to you that your customers are satisfied.
Nice hotel in a good location, our flight into Berlin was very early and we luckily were able to get a room when we arrived at around 11am.
Very helpful and friendly checkin people. When I asked for a quiet room (almost impossible by Alexanderplatz), she moved me up near the top of the building. Super service!
Perfect location. Modern, cozy and the most important quiet rooms. Beds are comfy 😌 Breakfast is delicious but a bit pricey (just in my opinion) Overall 10 out of 10, will recommend 👌 to friends
Location was excellent, staff very friendly and professional. Overall we enjoyed our stay. Room had very little space for hanging up clothes and no privacy drapes. Bathroom - shower head placement awkward, no space like a ledge or rack to put any personal things like washcloth etc, no grab bar. The raised sink basin leaves no space to conveniently place toiletries. The hand towel bar directly over the trash can is not a good location.
Friendly staff. Clean room. Asked for a room with a view and got one with a marvellous view of the Fernsehturm and the station.
Quite good but found empty small water bottle in the safe when we arrived…
Beautiful hotel, very strategic to visit Berlin. Very clean and beautiful view from my room at 15th floor. The staff is very friendly and kind. Nice the lounge and the rooftop bar. The breakfast is good but IMHO expensive. Highly recommended. I will be back for sure.
Alles war super
Hotel was lovely to stay, very central and easy to find. Staff were always very helpful and welcoming. Our room was cleaned every day to a good standard. The lounge terrace on floor 2 was stunning and so relaxed to sit and have a drink.
Fantastic location, spacious hotel great breakfast and amazing staff all sight easily accessible through local bus saving heaps on not needing tours!! Highly recommend
Modern hotel in great location right next to Alexanderplatz. Nice room with comfortable bed and bath with relaxing shower. Super sound-proof windows. Courtyard lounge on 2nd floor, bar with great views on the 18th. Efficient check-in, friendly staff. What else do you need? We will be back!
This was my 4th trip here and it was always wonderful, the room was ready and clean when I arrived and the staff were super friendly and helpful
The location was great and customer service at the reception was excellent. The room was very good.
The service from reception staff was outstanding and always keen to assist. Interactions were very friendly and supportive. Recommendations and instructions for travel were brilliant. Upgrade and breakfast comp greatly appreciated!! Definate membership benefits!!
All perfect
Great location, very clean.
It was a perfect stay, very central to everything that you need. The staff are very accommodating and friendly, it made our stay wonderful.
Great value for the price. Front desk people were great (Philip is a machine!) and the location was very convenient.
Rooms are clean, location is great. But our bed was too hard and also I found the breakfast too basic.
There's not enough Telephone connection and Internet connections on the side of middle rooms ( Man has to get outside of the room or stand near the window in order to get proper telephone connections ).
The bed was very comfortable and the breakfast exceeded my expectations. I opted to have my room cleaned every day and maintain it was the right decision due to the weird insects I found crawling around on the floor, especially silverfish. Also, the bathroom ventilation was so poor that my toiletry bag was soaked when I packed my bags.
Good facilities, friendly helpful staff, clean, great breakfast, lovely hotel.
Lounge to cold, guests in bar to loud...
Great location, staff, and price Good rooms and bars Not strong enough Wifi
Very good location The stuff was nice and willing to give service The room was clean Will come again
Motel One hotels are a safe option anywhere in the world. Always Clean, always stylish. Breakfast buffet could use a bit more variety though.
Location is amazing, front desk seemed understaffed the whole time, team was amazing but had to be rushing constantly, housekeeping was excellent, the rooftop bar was a bit disappointing snacks were all packaged, but the gin selection was amazing (a bit overpriced on my opinion)
This was an absolutely amazing experience. My husband and I went to this hotel for our honeymoon. They gave us a free upgraded room to give us a gorgeous experience. Everyone was incredibly friendly and I’m impressed with the amenities.
Excellent value for money. Very basic room (I wish there was a minibar), but has everything needed and the location is absolutely perfect. Excellent check in and check out process - seamless and almost wait free. Thank you!
From booking through to checkout, a very easy and happy experience. The hotel is excellent, particularly the 2nd floor. And the rooms are ideal. The location. Is perfect for exploring Berlin.
Great location, nice and clean facilities, and most importantly incredible service by staff! Would highly recomend to anyone visiting Berlin.
There are no questions about the equipment, everything is new and ergonomic. The staff in general is friendly, but please add one more receptionist on the night shift because in the evening and at night you have one person who has a huge queue and when I asked for an iron to iron my shirt for morning meetings at work he told me to wait for the queue to pass I waited an hour but the queue didn't pass and eventually at 12am I went to bed without ironing my shirt. Early in the morning I came and asked for an iron again and they finally gave it to me because there was no line. Honestly I didn't quite understand why they didn't give it to me in the evening as it took exactly 10 seconds, well still I would recommend adding another receptionist on the night shift. Also surprised at how poor the breakfast is for the money. Such a breakfast costs at most 10 €, I don't think I will order it from you again. But I liked the coffee you have, it's delicious and a good variety I buy it at home. Overall the experience is rather good apart from the iron problem and the unreasonable price for breakfast. It would also be fair to warn in advance that you have renovation work going on, as it was a surprise. Also it would be good to make your price cheaper through the app, as it is exactly the same as through Booking (I have the maximum discount there). So if I decide to stay with you next time there is no point in using your app. Overall the impression is rather good except for the above mentioned points, thank you for your work.
The prize is too high compared to service and confort, and at list breakfast should be included. I payed separately for breakfast but also in this case there is little assortiment of food. Finally rooms are too small.
As always - product and service is consistent. That is super important to the business traveler. Two turn offs 1) the court yard was littered with full ash trays and it just looked un-kept. 2) roof top staff was snobbish. I understand that you have a lot of off-property folks coming to enjoy the view and have a cocktail but hotel guests should be given unfettered access. It was a turn-off.
Excellent facilities, staff and location.
As always, you know what you get @Motel One - in Berlin Alexanderplatz is a nice place to stay.
The shower had issues: the water temperature wasn't constant, always switching between hot and cold. Room 417
I had a very pleasant experience at Motel One Berlin it was truly an amazing stay! The room was spotless, and the bathroom was equally clean and well maintained. The staff were incredibly friendly and welcoming. I was assisted by someone named Philip (I’m not 100% sure of his name), but he stood out for being especially kind and helpful. I had requested an early check-in, and not only did he offer to keep my luggage, but he also let me into my room as soon as it was ready which I really appreciated after a long trip. I also loved the atmosphere of the hotel’s bar. Even though I didn’t get a chance to grab a drink, I stopped by to take a few pictures and it looked super cozy and stylish. Overall, great service, clean and comfortable rooms, and a lovely vibe. I would definitely stay here again!
Galerie
Stručný Přehled
Poloha a okolí
Móda, design a posturbanistické umění v hlavním městě
Styl našeho Motel One Berlín-Alexanderplatz je utvářen kulturní rozmanitostí, kontrasty a urbanitou metropole Berlín. Originální „posturbanistická“ díla umělecké skupiny Klub7 přivádí životní styl a osobitý šarm této čtvrti z ulice přímo do interiéru designového hotelu. Pastvou pro oči je také nábytek italské designérské značky Moroso v naší One Lounge, který nejenže skvěle vypadá, ale je také neuvěřitelně pohodlný. Zde si můžete vychutnat naši zdravou bio snídani nebo po večerech s ovocným koktejlem v ruce zakoušet pohodový berlínský život.
Alexanderplatz je symbolem rozmanitosti a protikladů života ve velkoměstě.
A právě na tomto místě vás přivítá náš Motel One Berlín-Alexanderplatz, který vám poslouží jako skvělý výchozí bod pro objevování oblíbené čtvrti a jejího inspirativního urbanistického umění, jakož i bezpočtu módních butiků v centru Berlína. Ani k proslulým památkám, které nemohou chybět při žádné návštěvě Berlína, nemusíte vážit dlouhou cestu: televizní věž, Červená radnice a Berlínský dóm jsou od hotelu, co by kamenem dohodil a zastávka městské dráhy a metra Alexanderplatz vám umožní se pohodlně dostat na Muzejní ostrov a k Braniborské bráně i do ostatních městských částí. Ponořte se na náměstí Hackescher Markt do nočního života nebo poznejte netradiční krámky a bary v kultovní čtvrti Berlín-Mitte a Prenzlauer Berg.
