Motel One Sarrebruck
01 / 01
Ce que disent nos clients
Excellent
Note globale sur 1 998 évaluations
Amabilité 9.7 de 10
Propreté 9.5 de 10
Réception 9.6 de 10
Lounge et bar 9.4 de 10
Emplacement 9.6 de 10
Chambre 9 de 10
Salle de bains 9 de 10
Wi-Fi gratuit 9.5 de 10
Rapport qualité/prix 8.9 de 10
Petit-déjeuner 8.7 de 10
Overall a good experience, Clean room, excellent WiFi and good service. Further it is really perfectly located downtown Saarbrücken. As improvement I'd like to see some chairs on the balcony to make it somewhat usable.
Breakdast was poor a lot of things where empty, old green eggs
Very helpful staff, great location, nice indoor/outdoor bar area and parking in the centre of the city.
I stayed at this hotel for five nights, and unfortunately it turned out to be one of the worst hotel experiences I've had despite traveling extensively for work around the world. From the very first night, my room had virtually no cooling and very little airflow. The room itself was small and compact, so it became extremely hot, making it nearly impossible to sleep. The next morning, I reported the issue to the front desk and was told that someone would look into it. When I returned that evening, I was informed that the problem had not been fixed because they needed an outside technician. I requested a different room but was told that none were available, leaving me to spend another sleepless night in an uncomfortably hot room. The following day, they finally offered to move me to another room, but only if I packed all of my belongings, checked out of my room, left everything at the front desk, and waited until I returned in the evening to receive a new room. Since I was leaving for work early in the morning, I asked whether housekeeping could simply move my luggage once the new room was ready. They refused, creating unnecessary inconvenience. After moving into the new room, there was better airflow, but the air conditioning still did not cool the room regardless of the thermostat setting. When I reported this, one front desk employee told me that the cooling depended on the outside temperature. That explanation made no sense, especially since the outdoor temperature was even higher than the desired indoor temperature. When I asked them to come to the room and check the issue with me, they declined, simply stating that the technician said it was working. Another front desk employee gave an even more surprising explanation, saying that the air conditioning system was only designed to bring in fresh outside air and was not intended to cool the room. I was genuinely shocked and asked if they were certain. They insisted that this was how the system worked and still refused my request for another room. I said then why there is a thermostat in the room - this person told its for winters only. Really!!! What made this even more frustrating was that four of my colleagues were staying in different rooms in the same hotel, and every one of them had properly functioning air conditioning. That made it clear that my room had a problem and that the explanations I was receiving were simply excuses rather than genuine attempts to resolve the issue. The staff members were polite throughout my stay, but politeness alone is not enough. There was very little willingness to investigate the problem, offer practical solutions, or make my stay comfortable. After five nights of poor sleep due to excessive heat, I left extremely disappointed. I rarely write negative reviews, but I hope management takes this feedback seriously. No guest should have to spend five nights in a hot room while repeatedly being told that a clearly malfunctioning air conditioning system is "working as designed."
thank you Motel One for the comfort, the good room and excellent location you offer, I am very satisfied, but this time I was upset as I also felt that the sudden in increase in price for a night (50% increase) is hard to justify and for me inexcusable as it came without warning, and when I inquired at the checking in time, no explanation was offered. I could have found a more affordable hotel room and would like you to rethink your policy in that last week of June when I visited.
Everything was alright, but the room was unacceptably small for two people. No closet, not even a drawer, and we couldn't even open both of our suitcases at the same time. The advertised balcony was a window at best. Its only a balcony if you can put a chair there. Also the absence of a gym and the very tight parking spots were a little disappointing.
Very small room, small bathroom Real poor air conditioning in our room (223)
Friendly staff, perfect location.
Excellent location, good in-hotel service. One (very) negative point : to book through the Motel One website, you have to register for their customer program (not a particularly smooth process when you are on the move and using a smartphone). In theory, registering gives you a 10% discount and free bottled water and the option to check in in advance. I registered and paid immediately by Paypal. I received a confirmation email telling me that I could check in online to save time. When I tried to check in, the system told me I still had to pay the 307 euros that I had already paid by Paypal. Not wanting to pay twice for the room, I was forced to check in on site in Saaarbücken. At the reception I was asked again to pay for the room (307 euros). I had to send them an email with a screenshot of the Paypal payment confirmation (they had of course already received one directly from Paypal when I paid) before they accepted to check me in. Of course, no discount and no bottle of water. I expected better than this pathetic level of service from the Motel One company, the hotel itself was great but the company is completely disorganised and incapable of managing reservations properly.
Top Personal, nett, zuvorkommend. Prima, zentrale Lage des Hotel. Service 👍
Nice hotel, clean and very quiet. Bright and fresh room in a perfect location for the wedding we were attending, great shower and very comfortable bed.
i always enjoy coming to Motel One, in Saarbrücken, it is a most gentle and soothing place, comfortable, close to everything, especially the opera house/theatre. I asked for a room from which i could see the opera house, and the person at the desk was kind enough to comply. i enjoy my stays there, the motel is perfect for my needs. I am thankful. the staff is friendly and supportive. The wine at the bar is too expensive, of course.
The hotel was in a perfect location for exploring on foot or by car with a beautiful view of the river from our window. The breakfast room staff gets high marks from us, as does the front desk staff, and everyone we encountered, whether hotel employees or repairmen working in the lobby area, was unfailingly cordial. We would definitely stay at this location again, and are happy to have added it to the list of Motel Ones at which we have stayed.
Excellent hotel in the center of the city, in easy reach of the theatre and the river, a fine room and comfortable, welcoming atmosphere, the staff is friendly and professional.
Very good indeed! Very helpful and friendly staff, nice interiors, good breakfast and bar
Quartie sympa
Perfect
Small but nice room, great terrace. Very noisy on terrace because of a neighbouring exhaust system.
beautiful building in the heart of Saarbrücken and its main cultural district, in fact from my room I could the Staatstheater/opera building where i attended a concert during their dance festival. I slept well and was enchanted by being woken up by a sun beam directly on my face.
suite fantastique mais mauvaise literie entre temps, le matelas devrait être remplacé. salle de bain sans matériel de base pour une suite ( coton tiges, pads de démaquillage, lotion corporelle), porte qui ne reste pas ouverte, à parte cela meilleure chambre de l'hôtel, mais comme le prix a augmenté de 20€, les détails comptent aussi
We are very happy with Motel one and are staying in this Hotel on regular basis. Also we already booked Motel one for next year in Hamburg with the full family.
Could not get to the hotel by car.
Tres agréable séjour. L 'équipe de Saarbrücken est chaleureuse et très efficace.
Séjour quasi parfait (localisation, pdj, chambre, propreté, confort, ambiance). Sauf...Au check-in, obligée d'insister pour bénéficier du départ tardif le dimanche (étant membre). Le dimanche, chambre bloquée à 12h. J'ai dû à nouveau réclamer.
Très bel hôtel. Belle décoration. Petit bémol pour se garer. Parking de l hôtel vite complet. Sinon nickel!! Pas de salé chaud au petit-déjeuner mais on peut s'en passer
Alles super: Einfacher Online checkin Sauberes ruhiges Zimmer Checkout easy
Personnel très accueillant. Endroit calme et propre.
Friendly reception and nice room. I don’t know how motel one do it but their hotels always have a nice atmosphere.
Motel One top wie immer
Acceuil charmant et efficace, sans chichis et blabla. Décoration originale, grand espace, petit déjeunr bien, oeufs peints amusants Point faible: pas de réfrigérateur, salle de bain exigue=toilettes pas séparés,
Alles top!
Property was gorgeous and room was perfect for me. Everyone was helpful, friendly, and willing to go above and beyond! Bar in lobby was great and Yusef....wow! He was amazing at juggling all the tasks, maintaining professionalism, and just such an asset to your team! I met my friend last minute and we just loved everything about your hotel and town! I might even head back one day! 😀
Motel One Saarbrücken is perfectly located for city travelers. Its location on the edge of the city centre means that guests have access to the main pedestrian area as they step outside the hotel while still enjoying peace and quiet around and inside the hotel. The hotel has a lovely outdoor seating area that is green and well shielded from the street. It has lounge chairs and small tables accessible to its guests for drinks, breakfast or just lounging. The rooms are modern and spotless as are the rest of the premises of the hotel. There is a public parking garage conveniently located just across the street (Staatstheater) at a very competitive day rate. It is light and spacious and also offers charging stations for electric vehicles. The staff are the star of the place. Friendly and welcoming at all times they provide uncomplicated, enthusiastic, yet unobtrusive service at all times. Guests feel welcome and well taken care of at any time and the staff, some of whom are familiar faces from a previous visit, give the impression that they not only know their stuff, but that they really enjoy what they do.
Excellently located near center of town. Kind people at desk. Love the Motel One Standard
Hi, very friendly and professional receptionists, clean and quiet room, perfect for sleep.
Prima
Alles gut
Très bel hôtel, excellent emplacement au centre ville, bon accueil, conseils, professionnels agréables et compétents
It was perfect, as usual. I stay here often.
Super hotel super staff
Alles gut.
Staff very kind and welcoming! Room was very clean. Overall a very pleasant stay
Equipe sympatique, hôtel bien décoré, ambiance très agréable
Pour une fan de design comme moi je trouve cet établissement magnifique. La propreté et le personnel sont impeccable, le petit déjeuner et les en-cas délicieux. Excellent rapport qualité prix. J'espère avoir l'occasion de revenir. Je suis conquise. Encore merci pour tout. PS : par contre les pieds dépassent de la couette et j'ai dû la mettre en longueur, comment fait on quand on vient en couple ?
Beau design, personnel sympathique et professionnel
Je suis ravi de mon passage à cette hôtel, c’était vraiment très agréable et l’équipe du bar était hyper accueillante et chaleureuse malgré la barrière de la langue. En tout cas vraiment super expérience à refaire très prochainement.
Bien situé, bon rapport qualité/prix, relativement calme, personnel sympatique
Le personnel est particulièrement compétent et sympathique !
Exceptionnel. Seule déconvenue : le bar ne sert pas de tisane, dommage pour le soir.
Acceuil aimable et professionnel . Très bon emplacement.
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Sarrebruck
Découvrez une ville aux multiples facettes
La capitale du plus petit Land d’Allemagne en superficie est le centre économique et culturel de la région. Motel One y est donc tout naturellement présent et vous accueille dans un hôtel chic au superbe design, avec literie boxspring confortable et accès gratuit au réseau Wi-Fi.
Située à la frontière française, Sarrebruck est une ville où l’on oublie les frontières, ce qui se traduit également dans les assiettes. Du buffet de petit-déjeuner bio et équilibré de l’hôtel à la haute gastronomie française que vous pourrez déguster le soir, vos papilles seront comblées. Peut-être préférez-vous le Dibbelabbes ? Ce plat typique de la Sarre appelé « Dibbe » à base de pommes de terre et préparé dans une casserole en fonte est tout simplement délicieux. Tout le monde voudra se resservir !
Hôtels design pas chers à Sarrebruck : Motel One
À Sarrebruck, vous pourrez découvrir beaucoup de choses ou tout simplement vous laisser séduire par le style à la française. Le périmètre de la vieille ville est une zone piétonne depuis 1978. Voilà, pourquoi il est si agréable de s’attarder dans les nombreux cafés et restaurants pendant la journée. Si vous avez envie de danser un peu, vous pourrez commencer dans l’une des boîtes de nuit de la ville. Ici, la vie nocturne est concentrée et très informelle et, de ce fait, plus décontractée.
Le château de Sarrebruck (Saarbrücker Schloss) est une résidence baroque construite au XVIIIe siècle par l’architecte Friedrich Joachim Stengel. Il est également à l’origine de ce que l’on appelle le triangle de Stengel : cela désigne les perspectives visibles aujourd’hui encore entre le château, la fontaine Marktbrunnen et l’église Ludwigskirche. Parviendrez-vous à identifier ce triangle ?
Durant votre grand circuit à travers la ville, n’hésitez pas à vous offrir un petit intermède dans notre One Lounge ou une séance shopping. Les nombreuses boutiques et magasins autour du marché Saint-Jean (St. Johanner Markt) et de Bahnhofstraße seront l’endroit idéal. Des événements tels que la « Lange Einkaufsnacht » et les magasins ouverts le dimanche inciteront les amateurs de shopping à rentrer à l’hôtel les bras chargés.
Si vous cherchez ensuite un havre de paix, pensez à notre One Lounge ou cherchez dans les alentours. Il faut également dire que Sarrebruck est une ville incroyablement verdoyante. De nombreux parcs, bois, prairies et ruisseaux caractérisent le visage de la ville. Les amateurs de sport pourront également parcourir le circuit de la ville « Sieben Steinen weisen den Weg », qui s’étire sur 42,5 km. Pas de panique – il y a suffisamment de possibilités pour faire une halte ainsi que des arrêts de bus sur le chemin ! Parmi les escapades citadines, Sarrebruck est un petit bijou sans artifices, mais tout à fait charmant, qui saura vous conquérir. Soyez en sûrs.
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