What our guests say
Very good
Overall rating from 6,884 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.2 of 10
Lounge & Bar 8.9 of 10
Location 9.2 of 10
Room 8.6 of 10
Bathroom 8.7 of 10
Free WiFi 8.7 of 10
Value for money 8.7 of 10
Breakfast service 8.5 of 10
The lack of storage in the room was disappointing. Not having the bed changed once on a 3 night stay was also disappointing or even fresh towels we had to go and ask for these. And 2 single beds pushed together is not a large double which was described on the website. The shower also leaked out of the shower tray so always flooded the floor of the bathroom.
Highly recommended, smooth experience starting from reservation, online check-in, online check-out, very nice room on top floor, cozy, comfortable bed, sufficient amenities, friendly and helpful staff, great breakfast buffet, and strategic location.
The hotel seems new, room in good condition. The large foyer)bar area is nice. Its open access, both into the hotel and into floor one room corridor. I asked for a quiet room but was disturbed on each of the three nights. There seems to be a lack of room sound insulation. You are asked if you want to omit cleaning. Other hotels will provide a small value voucher for the bar as a courtesy. Not here. Good staff though. WiFi fast enough. And breakfast, although no hot food, was good.
The hotel was of a good standard and as I have come to expect from the brand. The bed was comfortable, temperature easy to control and bathroom was of a good clean standard. There were only two disappointing issues with the room - firstly that the hairdryer was wired into the bathroom. This is difficult to use in a steamy bathroom with condensation on the mirror and also having to keep hold of the button for it to work. I would prefer a standard hairdryer as I have had in other Motel one hotels. Secondly - the mirror above the desk was not at the correct height to use for getting ready when styling hair and applying makeup. Service was generally good except for one evening when we needed to ask about late checkout. There was a queue and we had to wait for a long time - no one acknowledged us whilst we were waiting and when one of the two staff had finished dealing with his customer he disappeared instead of dealing with our enquiry. It would have been good to have been acknowledged rather than left standing.
Centrally located, nice and efficient staff, good value for money
Lovely hotel, great location!
Not a great value for the money spent at al. No coffe / tea bags / water kettle or water bottle in the room. Two insividual bedsheets / blankets for the double bed (how does a couple properly sleeps like that?!) . No means to reach the reception from the room. Extra blanket to be picked up by ourselves at the reception etc etc
Excellent overall. Only issue was that I ordered a taxi on Thursday morning and was told the taxi driver would come into the lobby to look for me. This didn't happen. He just took someone else. There was a demand for taxis that morning. It was badly organised resulting me being late for the start of the meeting although I had ordered the taxi in plenty of time.
Very good value for money. Staff very friendly and helpful.
A complimentary bottle of water in the room would be much appreciated
Very Friendly personnel at reception!
Excellent - great location, breakfast was super, rooms were small but perfect for short stay. Great atmosphere - staff very friendly and helpful
Excellent location near city center and near EC buildings. Delicious breakfast and clean room, although a little bit small but comfy.
Great place to stay, central, good price, great design
Everything was perfect! Gabriella from the front office was amazing and really helpfull!
The hotel was perfect. The "super" room was great and the walk in shower perfect for my wife who has mobility issues. Breakfast good. Staff excellent and very helpful and friendly.
All as you would expect from a motel one room. Clean, functional and good value for money. Struggled a little bit to find room to place the second suitcase as the rooms are not that big. No way to retain water in the sink as it does not have a plug (useful for those of us who wet shave).
This was not my first time at Motel One but it is always a very positive experience. The staff are marvelous. I liked the new option of opting out of daily house keeping, I think it is a good way of make the best of resources and not over stretching staff. If there is an option of having complimentary water either in a common area eg on the floors near lifts it would be greatly appreciated.
Clean room, kind & friendly personnel, convenient location. Not very convenient for a business trip (with remote/home work) - A very small desk in the room and no business lounge available.
The hotel is in a good location and has an upmarket reception and bar area. My only complaint is the room was very small. I would be unlikely to stay here again based on that.
Everything was good, nice staff at reception and breakfast staff. The only thing that I was not so happy about was that the only window in the room was really tiny.
Always great to return to Motel one Brussels: Perfect location, comfortable rooms, great team.
It was pleasant, same as always, but man the wi-fi sucked this time. Would not stay hooked up, kept dropping out. It was very difficult to work. The front desk suggested I shut down and restart....duh. Both my phone & my computer were affected so it clearly was not my tech. Big bummer.
Different city, same hotel, same quality! It's always good to be back to Motel One.
Everything was ok.
Overall experience was good except the loud noise coming from the street when the garbage trucks are collecting the waste bins. Better insonorisation of the room windows would be appreciated.
I had such a wonderful experience at your place! Thank you for making me feel truly special. The stunning interior and the attentive, friendly staff who promptly addressed my questions made everything even better. I can’t wait for the opportunity to visit again and spend more quality time at Motel One in Brussels!
No in-room coffee is a major inconvenience.
The room was the smallest and most cramped I've ever had at a Motel One.There was no place to put my clothes so they had to stay in the suitcase for the whole time.
Nice staf and proper hotel
The room was really quite cold on the first day; I tried adjusting the heating but nothing happened until I asked hotel staff to deal with it. Also, the shower water overflows onto the floor.
Great staying at the Motel One. Perfect location and convenient for our business meetings, very clean and very good breakfast offered. The staff was friendly and kind. What was disappointing to us was the fact that when we requested a late check out (even for just an hour) to be able to use the room before going to the airport, and although there was the possibility the hotel requested a 10€ charge per hour. This was the only thing we did not like from our 5-day stay at Motel One. Thank you for your time to consider our comments.
The telephone connection room-reception and a tray with a boiler as most hotels havr would be a nig improvement
Perfect and its best there are vegan options at breakfast
My stay was comfortable. The bed was nice and clean. Your staff are friendly and professional Thank you..
Towels too skimpy! And water on day 1 should be repeated on subsequent days. And how about a loyalty scheme?
The amenities were just enough, the space was adequate for spending most of our time out exploring, it was designed amazingly and the lobby/bar was amazing!
Lovely hotel, great service, very convenient for weekend stay in Brussels. Clean spacious comfy rooms. Only thing I'd like would be coffee making facility in the room but I know that was available in the bar/ lobby.
I had a room on the 3rd floor towards the main street, and it was very noisy at night. I did not get much sleep because of it. Hotel and facilities were otherwise pretty good. It was also kind to get a drink voucher in compensation for a non-working TV. Could have been nice if the TV allowed AirPlay from iPhones.
The hotel is new, clean, comfortable and quiet. Perfect for a short business trip. Breakfast is ample and tasty (although lack of hot food options was a bit disappointing). Go early as it gets crowded later in the morning. My only complaints were around the technology. The TV did not work properly, as some channels were pixelated and had no sound. I mentioned this to the front desk but nothing was done and there was no followup. In addition, on my last evening there, the internet kept crashing.
Staff was excellent as was room, cleanliness etc. Only problem is always that shower wall does not cover properly or have an additional curtain so water goes everywhere on the floor outside the shower (lots of water; pools)when you shower even if you are careful. This results in wasted towels; you have to use extra to clear up the mess (bad for environment). Suggest adding shower curtain or door.
There was no Wifi in my room, but I was offered to switch to an upgraded room + a free drink, excellent service.
There was no TV for 3 days and this during the US elections. And there was no explanation or apologies from motel one during the whole time
Breakfast is cheap (fruit salad is poor); orange juice is poor, cheese or bacon is poor. Television was working but poor connection and the window could not be opened. I am a frequent traveler, third time I stay in Motel one, probably the last time.
Overall Good impression, though room is a bit small, and coffee machine is missing
Already a long time i'm a client at your hotel and it's always a pleasure to arrive and stay. Friendly people, good service, excellent
Thank you for the hospitality. Location is superbly convenient. Services of high quality. very gentle, assisting and warm staff. Room well decorated and organized, however quite narrow. For a couple with two cabin size luggage is not that comfort. Cleaning standards are very hide as well as quality of furniture, bed matrix and pillows. overall was a really joyful, pleasant and convenient stay.
Excellent hotel. Friendly staff.
Lovely hotel. Very central and helpful staff.
Great stay in Brussels! From check in to bar experience was amazing
Gallery
Everything you need at a glance
From 3:00 pm on your day of arrival
By 12:00 pm on your day of departure
The city of Brussels charges an extra city tax of 4,24 EUR per room per night which need to be paid at the hotel.
Click here for information.
Free of charge
Mon – Fri: 6:00 am – 10:00 am
Sat, Sun, public holidays: 7:00 am – 11:00 am
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. Learn more here.
The hotel does not have its own car park.
Parking Royal at Rue de Ligne (€ 25/ 24 h). Click here for more information.
Plan your route here
Attention: Car-free Sunday on 17 September! No motor vehicles are allowed in the Brussels city area between 9.30 am - 7 pm. More Info
Please note that the City of Brussels is a Low Emission Zone (LEZ). In order to drive in the LEZ, every vehicle registered abroad must also be registered via the following link before entering the LEZ:
https://irisbox.irisnet.be/irisbox/noauth/form/bruxelles-fiscalite/registration-lez
More info: https://www.lez.brussels/en
Non-registered vehicles can be fined EUR 150!
You can reach our hotel from the Treurenberg bus stop, from metro station Botanique and from metro and tram station Parc. Click here for more information about your connection
Location and surroundings
Spend royal nights in the heart of Europe
Feel like royalty in our Motel One Brussels. The first Belgian royal couple awaits you eagerly at the bar, elegant velvet armchairs beckon you to rest and linger, and our royal service is, of course, a given. The design of our hotel is inspired by the famous Brussels lace. It adorns the One Lounge in countless varieties: from prints on our exquisite Baxter Italian leather furniture to a vast light ornament. Of course, the Belgian art of brewing is honoured on our very own beer menu. If you would rather relax outside, we will be happy to serve you a drink at the Outdoor Lounge in our quiet, green courtyard. Truly the height of relaxation.
Our affordable design hotel in the city centre of Brussels invites you to explore the sights of the Belgian capital: St. Michael's Cathedral, the town hall, the Grand Place and the famous Manneken Pis are in walking distance, and the international station Bruxelles-Midi/Brussel Zuid is easily reached, too. If you are looking for a green oasis in the middle of the big city, head to the nearby Parc de Bruxelles.
Book a room in our affordable designer hotel, enjoy your stay in our regal ambiance and discover the highlights of Brussels.
