Motel One Warsaw-Chopin
What our guests say
Excellent
Overall rating from 1,828 ratings
Friendliness 9.3 of 10
Cleanliness 9.6 of 10
Reception 9.3 of 10
Lounge & Bar 9.3 of 10
Location 9.5 of 10
Room 9.2 of 10
Bathroom 9.3 of 10
Free WiFi 9.4 of 10
Value for money 9.1 of 10
Breakfast service 8.8 of 10
Staff were excellent and very professional. The rooms and common areas were sparkling clean. Location near Old Town Warsaw and other attractions was excellent. Wishes: a kettle or coffee maker in the room .
Warm welcome, clean and functional room with nice shower and toiletries. Good location, right opposite the Chopin museum, and wonderful breakfast and bar area. Only thing missing were tea/ coffee making facilities after a long day sightseeing but hot drinks were unlimited at breakfast.
We have stayed at Motel One in Warsaw several times before and have always appreciated the hotel for its consistency, friendly staff and overall reliability. That is why it feels especially disappointing to write a review like this. Our most recent stay made it clear that something has changed, and unfortunately not for the better. A promising start that quickly lost its shine Upon arrival we were greeted warmly at the reception. We were informed that we had been upgraded free of charge to the ninth floor, which we genuinely appreciated since we enjoy staying on higher floors. We were also told that a small gift was waiting for us in the room. It sounded like a thoughtful gesture and gave us a positive first impression. When we entered the room, the “gift” turned out to be four pieces of candy. Of course, a gift is a gift, but presenting something so minimal as a special surprise felt a bit odd. It came across as more awkward than meaningful, especially considering how it had been introduced. The real issue: no air, no ventilation, no sleep What overshadowed everything else was the fact that the room had no functioning ventilation. The AC was completely off and there was no fresh air coming in at all. This was not about wanting cool air; it was about the room lacking oxygen. We went down to the reception to ask for help and were told that the AC system had not been activated yet because it was early April. We understand that some hotels operate on seasonal settings, but ventilation is not the same as cooling. A room needs air circulation regardless of the month. After some back and forth, the staff agreed to send a technician the next morning. During the night we tried to manage by keeping the window open, but since the hotel is located in the middle of the city, all the traffic noise poured straight into the room. The result was a night with almost no sleep. A technician visit without results and without follow-up The next morning the technician arrived. He replaced the control panel, the fan started for half a second, and then he left, seemingly satisfied with the job. He did not stay to check whether the ventilation actually worked. It did not. This meant two more nights without proper air, without any follow-up and without any sign that the hotel cared about resolving the issue. It is difficult to describe how exhausted and disappointed you feel after three nights without proper sleep, especially when the problem is something as basic as ventilation. Basic housekeeping issues on top of everything else As if the ventilation problem was not enough, we also experienced issues with housekeeping. On Saturday afternoon we had to go down to the reception to ask for toilet paper because the cleaning staff had not replenished it. We were clearly not the only ones, as several guests were collecting toilet rolls at the same time. When we asked whether there was a staffing issue, the young receptionist simply replied “why do you ask,” even though we had neither toilet paper nor tissues in the room. A completely empty tissue box had been left in the bathroom. It may seem like a small detail, but it added to the growing sense that basic standards were slipping. The bar: another unexpected disappointment Another aspect we have always enjoyed at Motel One is the bar. The drinks have previously been well made and consistent. This time, however, the experience was very different. Our favourite drink tasted mostly like juice, completely unbalanced. When we politely mentioned this to the bartender, the only response we received was “okay.” No apology, no offer to remake the drink, no gesture of goodwill. Not even a simple acknowledgement that something might be off. The issue was not the drink itself, but the lack of service-mindedness. A clear decline and a difficult recommendation We have stayed at Motel One Warsaw four times before and always felt that the hotel delivered a solid and dependable experience. This time it was obvious that the standard has slipped. The service feels less attentive, the details less thoughtful and the overall experience noticeably weaker. We do not have unreasonable expectations. We are not looking for luxury or special treatment. But we do expect: a room with functioning ventilation the drinks to match what is described on the menu staff who show interest when something is not working follow-up when guests report a problem a basic level of service and care Unfortunately, none of this was met during our stay. Conclusion It is with great disappointment that we conclude that Motel One Warsaw no longer maintains the level of quality we previously appreciated. We have always recommended the hotel to friends and colleagues, but after this visit we are unsure whether we will return. When a hotel cannot provide something as fundamental as proper ventilation, and shows little interest in resolving the issue, something essential has been lost. We truly hope the hotel takes this feedback seriously and returns to the standard that once made it our first choice in Warsaw. As things stand now, we will be considering other options for our next visit.
Beautiful hotel, staff very gentle and luxurious breakfast.
Value for money. Great hotel, ideal position in town.
We really liked the design, the location and the bar. It was very hot in the room, the AC could only heat and the windows can only be opened slightly. We were expecting a better breakfast selection especially considering its price: meat and could cuts options were very limited and the same everyday, it was boring after 2 nights. No omelets, sausages or any other hot savoury items. Probably we will skip breakfast next time.
The hotel is very conveniently located in the center, the staff is very friendly, and the bar is open 24/7. The room was fine, but I would add a few more products in the bathroom, like hand cream, soap, etc.
Really nice and warm welcome on reception. I was offered early check in and also a map for my city trip. Only what i would change is the sitting situation for breakfast. I mean the chairs are really nice and comfortable for a drink in the evening but not to sit and eat.
We stayed at Motel One Warsaw Chopin for 2 nights. The check in was very profesional, polite and friendly. The room was a standard double room with all comfort what you need for a city break. Cleanliness is excellent, in the huge lobby we could have some relaxing time betwee exploring the city. Location is super convenient, easily reachable the old town and the shopping aerea.
A perfectly located and well maintained hotel with friendly staff and a nice bar. Would definitely stay there again.
Very nice and modern hotel near to everything in Warsaw. Excellent breakfast, clean and comfy rooms
Very convenient location at a walking distance from the city center, clean and stylish rooms, good breakfast.
Just first class - from check in, to room quality, to the very relaxed and stylish bar/social area. Will be back..
It was short but excellent stay. I really enjoyed it. Thank you
Loved my stay at Motel One in Warsaw. Gorgeous and arty Chopin-themed decor in the lobby and in my room. Very friendly, professional and helpful staff. Super clean and super quiet. Stunning location in Central Warsaw. Reasonable price. Very happy and I would stay there again in a heartbeat.
Friendly staff but it could be cheaper.
Was a good stay, it would have been nice to have some water/tee/coffee in the room.
Clean place and great located, very good breakfast, the staff were kind and available. I missed a small refrigerator and a hot pot for coffee, don't know about the rest of the rooms but mine was pretty tight but comfortable.
A nice and value for money hotel in the centre of Warsaw.
Great staff, cool bar, excellent breakfast, central location
Very happy once again with my stay at Motel One. At Warsaw Chopin they appear to be far stricter with check-in time of 3.00. Other Motel One properties I’ve stayed in allowed check-in on earlier arrival at no additional cost. Bar staff were very friendly and helpful, reception staff not so friendly compared to other Motel One locations. Overall though, it is a well located hotel, spotlessly clean and the rooms are comfortable. I have already booked a return.
great but needs a kettle in the room
tea kit missing
Everything was fine. 🙂
The overall score is definitely "excellent." The hotel was clean, beautiful, everything was in perfect working order and all the employees were wonderful, helpful and friendly.
Nice hotel, well located. Clean rooms and excellent breakfast. The room is very basic, no kettle or coffee & tea facilities. You can’t put the television into original version or connect to any other devices.
Reception staff is helpful. The breakfast is bountiful.
Everything was just great, the city view - inspiring. Warsaw seems to be a very beautiful, contemporary and clean. The breakfast was very good, and the chicken's (?) pate was a real treat, the coffee excellent, good selection of bread. I did not use the wifi, therefore no rating.
I would like the room to be a little more spacious. You cannot have more than 1 big suitcase and a carry-on luggage in the room. There was no fridge, which is disappointing for me as I always want to have access to cold water. Furthermore, there was not coffee or tea in the room. The tv was installed in a corner and not in front of the bed, which makes it difficult to watch. Of course, this was due to the very small free space left on front of the bed. Finally, I would prefer to share one big double duvet with my partner, instead of having 2 single ones.
THE STAFF AT MOTEL ONE CHOPIN IN WARSAW ARE THE NICEST. ESPECIALLY THE BAR STAFF. IT WOULD BE LOVELY TO HAVE SOME BAR SNACKS SUCH AS CHIPS ETC. THE ROOMS ARE VERY COMFORTABLE.
The only thing, as a cybersecurity professional, the WiFi in the lobby and the rooms is not secure, meaning that anyone can connect to it and see all the motel's guests' data in plain text (unencrypted).
Beautiful hotel with clean and modern rooms. The staff was friendly and helpful. The location is ideal for visiting the Old Town.
Our stay at Motel One was wonderful. It was a perfect location, a short walk from Old Town, a grocery store and so many restaurants and shopping. The front desk staff were very helpful and friendly. And the room was clean and very comfortable. Perfect place to stay in Warsaw!
a jewel in Warsawa
Very good!
The motel itself is nice and clean inside. Stayed there for 10 days... BUT... there was no phone in the room to even call the reception in case of an emergency. No water despecer on the floor either. I had to get ice from the bar and was given it in a glass, not a bucket... how many times can you go down the stairs?. If you are looking to get more hangers, forget it. Only 5 per room, and you will not get more cause they say they do not have them. I asked for an ironing board and an iron which was handed to me at the reception desk. Had to bring it to the 8th floor myself. Room service did not bother to pick up dirty glasses from the room. Was I to take them down to the kitchen myself ???. No parking space when people come to pick you up, and the driveway is horrible. Drivers can't see the steps, no marking of the edges. Some almost ended up going through the windows into the reception area. Who the heck designed it !?!? Bottom line... will never stay there again.
good hotel with comfortable bed and amazing breakfast
nice modern room with very nice view, comfortable bed, breakfast ok, but for a Polish breakfast there could be much better choice of local products (it was just a simple standard one); a kettle and minibar in the room would be a great add-on
The room is very comfortable, especially the bed. The staff is cordial, helpfuland friendly. The reason why I don't give the maximum point is that there are no hot meals for breakfast (although there is pancake).
A few things stand out about Motel One Warsaw-Chopin and they are all negative. No way is this a 3.5 star hotel the experience fell well below that and price was above that. There were no coffee or tea making facilities in the room, there is no fridge in the room, there was no iron or ironing board in the room. When I requested an iron and ironing board from reception I was asked by reception to carry it myself from reception and up a lift to the room I had booked and bring it back again never have I ever been asked at any hotel to do this myself this every other hotel I have stayed at the would have done for me as the paying customer. Also for a 5 day stay I was only provided with one bottle of water for the room. This also unacceptable. The staff also seemed like they didnt care or I had to chase them up. Overall my experience of Motel One Chopin was unacceptable.
Perfect location and friendly staff. Rooms are clean.
Very nice place to stay, very nice staff and bar
My stay there was pleasant and peaceful. I was very tired and managed to get perfect sleep as it was very quiet in my room. The room was nice and clean. The only thing that might have been a little issue is the hair dryer that wasn’t working but I didn’t need it urgently at that time. Overall, it was a nice experience.
Cosy, amazing ambiance and architecture
Overall my stay at the Motel One in Warsaw was very good. One thing missing from the room was a telephone, or another way to communicate with the front desk.
Beautiful hotel, up to date
Good, but not worth 140 euros a night. No coffee maker was a real downer for me.
Great location within easy reach of everywhere we wanted to visit. Hotel fairly new and well maintained . Good bar and reception area
Wonderful hotel with a great location right across the road from the Chopin museum. I would have loved a mini fridge in my room. That was the only thing that could have been added to my already amazing room.
Room was large and very comfortable, no complaints on that score. However, there is a fire door between us and the room next door. On the last night a young family stayed next door and kept us awake and woke us up early because there is no sound proofing on the door. In fact there is a centremetre gap at the bottom of the door! We could hear everything. It's not the families fault but the design of the door...
Gallery
Everything you need at a glance
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Free WiFiThroughout the premises
- Stay in parents’ roomFree for children up to 12 years old
- Parking spotsMore information under directions
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Drinks and snacksDiscover our wide selection at the One Lounge
- Left LuggageFree of charge
- Pets welcomeContact the hotel directly
- Arrival and departureCheck in 3pm/check out midday
Our rooms
The One
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43'' SMART TV
- Room size 13 m²
The One with a view
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- 43'' SMART TV
- Room size 13 m²
Special One with a view
- King-size box-spring bed (180 cm)
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- 43'' SMART TV
- Room size 30 m²
Family One with a view
- Queen-size box-spring bed (160 cm)
- With view
- Sofa bed
- Granite bathroom with rain shower
- Free Wi-Fi
- 43'' SMART TV
- Room size 26 m²
Suite with a view
- Queen-size box-spring bed (160 cm)
- With view
- Sofa bed
- Granite bathroom with rain shower
- Free Wi-Fi
- 43'' SMART TV
- Room size 26 m²
Location and surroundings
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Mauriusz Libel @ Motel One Warsaw-Chopin
Warsaw is going classic.
Let the music play
Discover the fine notes of interior design in our Motel One Warsaw-Chopin.
Hotel Warsaw Chopin
Trying to find a great place to stay in Warsaw? Allow us to present our affordable design hotel! Our Motel One Warsaw, located opposite the historic Fryderyk Chopin Museum and Chopin Institute, welcomes you with a music-inspired interior. Frédéric Chopin, born in 1810 in a village on the outskirts of Warsaw, spent the first 20 years of his life here. And when you first step foot in our hotel, you’re greeted by the Polish composer himself. A huge artwork depicting Chopin, created by Warsaw native and artist Mariusz Libel, adorns the wall behind reception – accompanied by musical notes and scenes from the city. Tables by Baxter printed with the composer’s sheet music can found in the lobby and in the One Lounge. Theoretically, you could play some of his best work directly from our tables. Practically speaking however, it’s best to start your exciting day here with our breakfast. One thing that is as certain as finding a grand piano in a concert hall: you’ll find our sofas by Wittmann and Poltrona Frau sublime. Let the music carry you to our hotel’s bar – take a look at the back wall of the bar. With it’s high-gloss finish and deep black colour, it’s reminiscent of the elegant finish of a grand piano, enhanced with golden details. And the high note of your stay with us? Gloriously comfortable box spring beds that invite you to enjoy a luxurious lie in.
Its prime location south of the river Vistula makes our affordable hotel the perfect base for discovering Warsaw’s countless restaurants and sights. The 16th century Royal Castle in Warsaw city centre is particularly worth a visit – it used to be the official residence of the Polish monarchy. After Warsaw’s Old Town was destroyed during WW2 and subsequently rebuilt, Warsaw’s Royal Castle became a UNSECO World Heritage site. And the imposing 237 metre-tall Palace of Culture and Science, a true landmark of the city, is just a stone’s throw away from our hotel. The Saxon Garden or the Lazienki Park are perfect if you feel like taking a relaxing walk in the fresh air. Or perhaps you fancy a bit of shopping? Then take a stroll down Nowy Swiat, Warsaw’s elegant shopping street, which is also a part of the Royal Route leading from Warsaw’s Royal Castle to Wilanów Palace. There’s also plenty to explore just outside the city centre. Wilanów Palace Museum – known by many as the Polish Versailles – is within easy reach via public transport. An ensemble of exciting adventures await you at our hotel in the capital city of Poland. It’s high time you added Warsaw to your list of top 10 travel destinations!
